GG Emblem wallet with leather strap

The Gucci official online store offers complimentary delivery on an all products within Japan. You can even choose your delivery date and receive deliveries on weekends or public holidays (excluding the New Year holiday) and collect your item in store.

Express service (next-day delivery) — Optional service with additional charge Conditions very depending on the delivery destination, so please take note of the following.

• Delivery fee: flat fee of JPY 800
• Limited to items shown as in stock
• Weekend and public-holiday delivery available

1. Express Kanto: Tokyo Prefecture, Kanagawa Prefecture, Saitama Prefecture, Chiba Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture (excludes outlying islands)

• Orders placed 0:00–8:00 Monday–Sunday will be delivered from 18:00–20:00 on the same day
• Orders placed 8:00–23:59 Monday–Sunday will be delivered from 18:00–20:00 on the next day

2. Express Honshu: Honshu Area (excludes Tottori, Shimane, Okayama, Hiroshima, and Yamaguchi prefecture as well as outlying islands and other specific areas)

• Orders placed 0:00–13:00 Monday–Sunday will be delivered the next day
• Orders placed 13:00–23:59 Monday–Sunday will be delivered in two days

Collect In-Store.
For Collect In-Store orders, you can return or exchange your purchase within 20 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.
Please note that Collect in Store services are not available for Beauty and Made-to-Order products.

If you have any questions about shopping and services on the Gucci official online store, please feel free to contact us using the details below.
Gucci Client Services
Email: assistance@jp-onlineshopping.gucci.com
Freephone: 0120-99-2177
Open: 10:00–19:00

Try at home service allows you to try on multiple products or the same product in different sizes in the comfort of your own home.
You may request to try up to 3 items at a time, whose retail price totals to 500,000 yen (tax included).

• Please select the products you wish to try on gucci.com and add them to your "shopping bag". We allow Try & Buy service for up to 500,000 yen (tax included) for 3 products at a time. The product page must display "In stock".
• You will be contacted by email with a summary of the service and shipping details. Once you reply to this email, giving your consent, we will send your items out for delivery. The credit card information will be only used to confirm the credit of the product price. Please be assured that the payment will not occur until the order is confirmed.
• You can enjoy free shipping on your order, which will be delivered to the address associated with your credit card.

*Please note this service may be suspended or unavailable without prior notice for certain types of products or depending on stock.
Try-at-home service is not available for Beauty and Made-to-Order products.

Please refer to the following website for detailed instructions and precautions regarding the try-at home service.
Here

If you have any questions or concerns, please contact our client service:

• Email: assistance@jp-onlineshopping.gucci.com
• Toll free number: 0120-99-2177

Per gli acquisti online Gucci accetta i seguenti metodi di pagamento:

• Visa
• MasterCard
• American Express
• Paypal*
• Bonifico Bancario

*Ad eccezione di Kuwait, Qatar e Arabia Saudita

Per i pagamenti tramite carta di credito, l’indirizzo di fatturazione deve corrispondere all’indirizzo associato alla carta di credito.

Una volta effettuato l’ordine, sulla carta di credito verrà autorizzato un addebito di 0 euro (o GBP, CHF, AED, SAR); questa operazione è finalizzata alla verifica della carta e proteggerà l’utente da eventuali rischi di frode. L’importo dell’addebito verrà sbloccato dalla banca emittente della carta in base alle condizioni previste dalla banca stessa.

Salvo eventuali indicazioni contrarie fornite dal sito in fase di acquisto, la transazione verrà addebitata sulla carta di credito soltanto dopo aver verificato i dati della carta, ricevuto l’autorizzazione di addebito per un importo pari al prezzo di acquisto degli articoli ordinati, confermato la disponibilità dei prodotti e preparato l’ordine per la spedizione.