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隐私与COOKIE

Privacy Policy

最后更新:201859

Guccio Gucci S.p.A. (“Gucci”),公司号码为03031300159,其注册地址为via Tornabuoni 73/r, 50123 Florence, Italy 及Kering SA,一家法国企业(“société anonyme”),公司号码为552 075 020, 其注册地址40 rue de Sèvres, 75007 Paris, France (以下一同统称“我们”、“我们”),非常重视您信息保障的权利及我们的法律义务。本隐私政策(“隐私政策”)描述我们如何通过www.gucci.com(“此网站”)和通过其他方式(例如,通过社交媒体、cookies等)收集您的个人信息。请仔细阅读此政策。

 

您提供的个人信息可被视为受Kering SA,Gucci和Gucci当地零售的法人实体共同控制。 

 

1. 我们可能收集的个人信息

 

我们将收集有关本政策所述目的之各类个人信息,包括: 

 

在此网站上填写表格,包括您订阅我们的通讯和在此网站上注册并创建账户等时候您提供的联络信息(例如您的姓名、生日、国籍、电子邮件地址、邮政地址、电话号码和任何其他个人信息);

您所作的任何交易之细节; 

您发送给我们的通信中所包含的个人信息,例如报告问题或提交关于此网站或其内容的查询、关注或评论 ; 

从您选择响应或参与我们不时在此网站上为研究目的所作的调查中而得到的信息 ;

信用卡/借记卡信息; 

通过cookies或其他跟踪技术所收集的,就您使用和浏览我们网站的信息,例如您的IP地址和其他设备标识符,您的操作系统和浏览器类型,以及您造访的网站页面之信息;及

从第三方收集的个人信息,例如您同意与我们在公开的社交网络(例如,Facebook、Instagram等)共享的信息,和/或我们可以从其他公开的数据库收集到的信息。

 

您没有义务提供任何此信息。在处理您在此网站上购买产品的订单,根据您的要求向您提供其他服务,或当我们需要您的个人信息以作履行法律或法规所要求下的义务之用,您向我们提供您的个人信息(特别是您个人的详细信息,电子邮件,地址,信用卡/借记卡号码和银行代码及电话号码)是必要的。拒绝为执行上述目的提供任何个人信息,可能会妨碍我们处理您在此网站上购买产品的订单或履行法律和其他法规所需的义务。因此,如您没有提供个人信息,在某些情况下,此为我们可能无法处理您在此网站上购买产品的订单或无法提供此网站服务的合法及合理原因。 

 

但是,除了履行法律或合约义务及以正常地浏览我们之服务所需的信息,您没有必要向我们披露您的其他个人信息,而且,这对此网站的使用及其服务或在此网站上购买产品没有任何影响。我们将在每一步以适当的符号 标记在此网站上购买产品或我们向您提供您所要求的服务必须的信息之方式, 通知您是否必须向我们披露您的个人信息。 

 

2. 最低年龄限制

 

保护儿童的安全和隐私对我们来说非常重要。我们不接受,任何16岁以下或低于他/她居住国法律规定之任何其他年龄限制的人士所提交的注册或订单,也不会于知情的情况下收集或使用其个人信息。通过在此网站上注册或进行任何购买,您确认您已经在您居住的国家达到法定成年人年龄。

 

3. Cookies

 

我们的网站使用cookies。您可以在我们的Cookies政策[链接]中找到更多信息。 

 

4. 您的个人信息使用用途

 

每当我们处理您的个人信息,我们是基于合法的“正当理由”(或法律依据)进行处理。在大多数情况下,您个人信息的处理将会基于下列理由之一: 

 

处理是必要的,以履行与您的合同或采取您所要求以进入合同的程序(例如,销售合同);

处理是必要的,以遵守法律义务; 

处理是符合我们作为一个企业的合法利益,并且我们的利益没有被您的利益、基本权利或自由所超出。我们的合法利益可能包括我们使用客户和此网站用户的个人信息之兴趣,作与当前和潜在的客户和此网站用户开展和发展我们的业务活动(包括进行一般的营销活动);以及作建立,行使或辩护法律索赔之用;或 

 

处理是基于您事先明确的同意,例如分开的和定制的营销活动。 



我们处理您的个人信息之目的如下: 我们处理您的个人信息之法律依据如下: 
1处理您的购买,并通过此网站向您提供您所要求的服务和信息合同的履行
2管理您的帐户 合同的履行
3核实和执行与您所支付款项相关的财务交易 合同的履行
4审核此网站的数据下载情况我们以更好地了解我们的客户,并相应改善我们的服务的合法利益
5改善和定制我们的网站,我们的产品,服务和我们的业务,如跟踪您的产品偏好,购物历史和与此网站的互动 我们改善产品和服务的合法利益 
6识别此网站的造访者 我们以更好地了解我们的客户,并相应改善我们的服务的合法利益
7开展数据分析和市场调查我们以更好地了解我们的客户,并相应改善我们的服务的合法利益
8进行数据扩充,例如通过从第三方收集的信息,例如您同意在社交网络上与我们共享的信息(例如,Facebook、Instagram等)和/或我们从公开数据库收集的信息,分析您的产品偏好、购物历史和与此网站的互动。您的事先明确同意 
9与您联系解决您的疑问或投诉 您的事先明确同意 
10向您发送包含我们的产品和服务、要约、促销和特别活动的新闻、信息和更新,以及您可能感兴趣的其他营销信息(通过短信、电子邮件或电话),并根据您的利益和购物习惯,特别是通过客户分析,定制您的体验。我们也可能使用我们所收集到关于您的信息来作协助在第三方网站上我们的产品和服务做广告之用途。请查看我们的Cookies策略[链接]以获取更多信息。 您的事先明确同意及让我们的客户/潜在客户得知有关我们服务和产品最新进展的合法利益 
 
5. 您的个人信息的披露

我们将有可能不时披露您的个人信息给我们任何的附属公司,或协助我们提供服务,处理交易,满足信息请求,接收和发送通信,更新市场列表,分析数据,提供支援服务或执行其他事务的服务提供商。 

为了避免疑虑,我们将在您与Gucci和Kering之外的第三方公司分享您的个人信息以供市场推广时前,获得您的明确同意。

Kering、Gucci和其附属公司的授权人员,以及代我们行事的服务提供商在需要了解的基础上可访问您的个人信息。我们也会将您的个人信息从您居住的国家转移到其他我们有业务的国家,包括法国、意大利、瑞士和美国;当中一些国家被欧洲委员会认为有充分的信息保护,而另一些则没有,例如美国。为确保您个人信息的保护符合适用的法律,您居住国或EEA以外的此类转移将遵守欧盟示范条款、EU-US或CH-US“隐私屏蔽”证书、《有约束力的公司规章》或其他可接受的法律机制。您可以通过privacy@gucci.com要求索取该等文件的复印件。

当涉及我们或我们的或任何附属公司的任何资产的潜在或实际出售或重组,我们也将有可能与第三方分享您的个人信息。在这种情况下,我们所持有关于我们用户的个人信息可能是被转让的资产之一。 

我们也会根据法律规定向索要个人信息的请求作出回应,或当我们认为披露是必要的,以保护我们的权利和/或遵守司法程序、法院命令、监管机构的要求或任何其他我们涉及的法律程序。

6. 安全性

我们非常重视我们用户个人信息的安全性。我们采取了安全措施,保护个人信息免受意外或非法破坏、意外损失、更改、未经授权的披露或访问。为了尽可能地保护您超出我们的控制范围的个人信息,您的设备应该受到保护(例如通过更新的防病毒系统),并且您的互联网服务提供商应该采取适当的措施来保证网络数据传输的安全性(例如,防火墙及垃圾邮件的过滤)。

虽然我们采取合理的措施来保护您的个人信息,但我们不能保证您向我们透露的个人信息将是100%安全的,也不能保证不会发生任何数据泄露的事件。 
 
您接受网上交易的固有安全风险,且不会要求Gucci,Kering或其信息处理者对任何数据泄露事件负责,除非是因我们的疏忽而造成。 

7. 您的个人信息的保留

我们一般只保留您的个人信息,以满足其收集的目的之需要。我们一般从我们的关系结束后或从与您的最后联系起,保留您的个人信息三年,除非当地法律另有规定。然而,在某些情况下,我们可能保留个人信息更长时间,例如以遵守法律、税务和会计的要求。 

在特定的情况下,我们也可能视乎适用法律时效的法规保留您的个人信息较长的时间,以便我们在被投诉或挑战的情况下,有一个关于您与我们的交易之准确记录。

8. 您的权利

就您的个人信息您有以下的权利:

撤回同意的权利 - 在适用的情况下,您有权随时撤回您的同意。例如,如果您希望退出接收电子营销通讯,您可以在此网站上更改您帐户的设置,在我们的电子邮件中使用“退出”链接,或以SMS发送STOP号码给我们,或以其他方式直接联系我们,我们将停止发送您有关通讯。。
访问,更正及删除个人信息的权利 - 您有权并在某些情况下访问及向我们索取任何我们可能持有,有关您的个人信息副本,要求更正与您有关的任何不准确的信息,要求删除您的个人信息。您可以自行在线访问或更新大部分信息,或者直接与privacy@gucci.com 联系。
迁移资料的权利 - 在某些情况下,您有权以结构化、常用和机器可读的格式接收所有您提供给我们的个人信息,并要求我们在技术许可的情况下将其发送到另一个控制者。
限制处理的权利 - 您有权限制我们处理您的个人信息当:
o 在我们已经采取了足够的步骤来纠正或验证您个人信息的准确性之前,您对个人信息的准确性提出异议;;
o 处理是非法的,但您不希望我们删除信息;
o 我们不再需要您的个人信息用于其处理目的,但您需要这些信息来建立,行使或辩护法律索赔;或
o 您以合法利益为由反对我们处理您的个人信息(见下文),并等待核实我们是否有压倒性的合法理由继续处理信息。 

如果个人信息受到这种限制,我们只会在您同意的情况下或者为了建立,行使或辩护法律索赔来处理您的个人信息。

以合法利益为由反对处理的权利 - 如果我们依靠合法利益处理个人信息,则您有权反对该处理。如果您反对,我们必须停止该处理,除非我们可以证明处理的压倒性合法理由超出您的利益,权利和自由,或者我们需要处理信息以作法律索赔的建立,行使或辩护之用。如果我们依赖合法利益作为处理理由,我们相信我们可以证明该压倒性合法理由,但我们会根据每一个案件的情况作出考虑。

反对出于直销目的对个人资料作处理的权利 - 在我们为直销目的处理您个人信息的情况下,您有权随时提出反对。

如您认为您个人信息的处理违反相关的法律,您还有权向监管机构提出申诉。

有关您的权利或行使您任何权利的进一步信息,或者您有任何关于您个人信息处理的投诉或问题,请联系privacy@gucci.com

请注意,我们可以要求身份证明,我们并保留向您收取费用的权利如法律允许,例如,如果您的要求显然是毫无根据或过分的。我们将尽力并尽快,并在任何情况下在适用的时限内响应您的要求。 

9. 此政策的变更

我们可能会偶尔变更此政策,例如以遵守适用法律或技术要求所提出的新要求。我们将在此网站上发布更新的政策。如有重大更改,我们也可能通知您,以取得您对该变更的同意,如在适用法律下有此要求。因此,我们鼓励您定期查看此页。 
 

Cookies and Other Technology Policy

 

1.    What is a cookie?

 Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, then we know that the cookie information relates to you 

 

2.    What is the scope of Cookies?

Cookies are used generally for different purposes, such as letting the user navigate between pages efficiently, implementing the user's preferences and generally improving their browsing experience, by customizing the website according to their navigation and user profile. They can also help ensure that the adverts that the user sees online are more relevant to them and their interests. 

 

3.    What cookies do we use?

Our website uses several type of cookies for different purposes as better explained below in section 4 “Categories of cookies on Gucci.com”.   

In particular we use: 

A)   Session cookies, which only last for the duration of a browsing session. They are usually used to facilitate the access to the services on our website, to authenticate you when you are a registered member, and to remember what a user has put in their shopping basket, and

B)   Persistent cookies, which last for more than one visit. They are used to remember a user’s preferences and actions within the website. In this case, when a user returns to our website, or visits sites that use the same cookies, the site reads the cookies and identifies the user’s browser.

Among these cookies it is possible to refer to:

C)   First party cookies, which are supplied by the website you are visiting, i.e. Gucci.com and can be read only by such site. For example the cookies that maintain product in the shopping bag of a user while the user is still surfing the site. First party cookies can be either session or permanent cookies.

D)   Third party cookies, which are meant to collect data on an anonymous way, for example analytics information, including browsing statistics. Other third party cookies are meant to track our visitors’ response to our online promotional activities. This technology uses information about your visits to our website and third parties' sites on which we advertise, to deliver relevant advertisements. We also use this to learn which banner adverts bring users to our website.

Also third party cookies can be either session or permanent cookies.

 

4.    Categories of Cookies on Gucci.com site 

The type of cookie used on our website can fall under one of the categories below.

 

A - Technical Cookies

Based on the Guidelines of the Italian Data Protection Authority (Garante) on simplification of procedure to release the data protection notice and to collect the consent for cookies (dated 8 May 2014) technical cookies include navigation or session cookies, cookies analytics and functionality cookies.

We do not need to seek your consent to use these cookies.

A.1: Navigation or Session Cookies

These cookies are strictly necessary session cookies essential to enable you to move around the website and use its essential features, such as accessing secure areas of the website. These cookies include session authentication cookies. Without these cookies, necessary services such as shopping baskets or e-billing cannot be provided.

We are able to identify you as being logged in to Gucci.com and to ensure that you are able to access the appropriate features on our site.

If you choose to disable these cookies, you will be unable to use our site for ordering our products, but only for browsing.

 We also use a cookie to track that you have been informed of our use of profiling cookies and consented (if so) to it.

A.2: Analytics

These cookies are also known as performance cookies and collect information about how you use our website, so that we can improve the quality of our site and services.  Some examples include which pages you visit most often, whether you get error messages from web pages. Performance cookies allow us to implement these choices and optimise the way our site works. All the information that these cookies collect is aggregated and therefore they do not collect personal identification information. 

These types of cookies may be first party or third party.

These cookies include analytics that allow us to obtain statistics about website access and browsing, monitor which website our users arrive from, help us improve the site by measuring usage information and any errors which occur during our users browsing experience, as well as the effectiveness of advertising campaigns, using aggregated information.

A.3: Functionality Cookies

 Functionality cookies allow the website to remember your online settings (such as your user name, language or location) and provide enhanced, more personalised features. 

These cookies can also be used to remember changes you made to text size, fonts and other parts of web page that you can customize. They may also be used to provide services you have asked for or to prevent you from receiving services you have already refused. 

These types of cookies may be first party or third party. Presently we only use first party cookies, and can be session or permanent.

When you choose functionalities and services, you agree to our use of the related functionality cookie.

 

B - Profiling Cookies

These cookies, that include advertising and targeting cookies,  are used by Gucci, our advertising providers and/or third parties to offer you a customised browsing experience by delivering you advertisements that are relevant to you and your interests on third party websites. Cookies are used to identify your preferences and analyse your online interactions and transactions with us. This information is exclusively for the benefit of Gucci and will not be shared with any third party, except with Gucci service providers for the purpose of processing it on our behalf.

Under certain circumstances, especially if you are logged-in on your account, we may combine data collected through the cookies with your personal data for the purposes set out above, unless you have explicitly refused to be the subject of such  processing and you have opted out from these type of cookies.  We invite you to read our privacy policy for full details of how we can process your personal data under such circumstances.

Among many types of advertising or targeting cookies, we may use Flash Cookies and Pixel Tags:

  • Flash Cookies: We may also use local shared objects, known as Flash cookies, to store your preferences. The amount and type of information collected through Flash cookies and how they work is different from browser cookies. Please be aware that the browser's tools to manage cookies will not remove Flash cookies. 
    To disable flash cookies, please use the setting tool provided by Flashplayer: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html
  • Pixel Tags: If you agreed to being tracked and/or profiled, we may use other tracking technologies (e.g. web beacons, clear gifs) in the communications we send to you. The purpose of these may be to learn about whether you have read or opened the email, whether you have interacted with any link, e.g. by clicking on it, and if so which ones. This information may be combined with other information we have gathered about you, to help us deliver more interesting communications to you, based on your browsing experience and shopping.

You can read more about the cookie policy of the third party partners whose profiling cookies are used on our site by clicking here. 

We need your consent to use profiling cookies. At any time you can manage your preferences for advertising or targeting cookies through your browser settings as per section 6 below, or by enabling/disable all third party cookies as per section 7 below.

 

5.    Information Sharing

We do not share information collected through the use of cookies and pixel tags with any third party, except with other companies within Kering Group of Companies, our advertising agencies/providers and our IT service providers (e.g. hosting providers), exclusively for the purposes set out above.

 

6.    How to Manage Your Cookie Preferences

At any time, you have the option to accept or decline the use of cookies/pixel tags by changing your browser application settings.

Most browser applications automatically accept cookies but you can set it to receive an alert each time an operator tries to send you cookies/pixel tags, and/or prevent it from accepting them. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies/pixel tags, or how to disable cookies/pixel tags altogether.

Below are pages describing these settings in more detail for each browser:

If you use multiple browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc) you must repeat this procedure with each one, and if you connect to the web from multiple devices (e.g. from work and at home), then you will need to set your preferences on each browser on each device.

Please note that if you disable completely cookies from the browser, then it is possible that some parts of our website will not function properly such as the normal surfing of the site, the purchase activity, and finally you may also lose any personalized activity such the advertising you receive when you visit this website will not be tailored to your interests. 

 

7.    How to disable third party cookies and advertising or targeting cookies from Gucci.com site

You may learn how to disable third party cookies and advertising or targeting cookies on your computer by checking http://youronlinechoices.com/.

 

8.    How to contact us

If you want to know more about cookies, have any question or want to send us suggestions, please contact us at Guccio Gucci S.p.A., Via Tornabuoni 73r, 50123 Florence (Italy), email privacy@gucci.com, tel. 0039 055 759221.

Guccio Gucci S.p.A. is the controller for the purposes of this cookie policy, available at privacy@gucci.com

9.    More information  

We invite you to read our privacy policy for full details of how we process your personal data.

A full overview of the cookies we use on our websites gucci.com, equilibrium.gucci.com, gift.gucci.com, spring.gucci.com, decor.gucci.com, finejewelry.gucci.com, dapperdan.gucci.com, prefall.gucci.com, zumi.gucci.com, chinesenewyear.gucci.com, yukohiguchi.gucci.com, acquadifiori.gucci.com zumi.gucci.com, springkids.gucci.com and chime.gucci.com, and their respective names and purposes can be found hereunder:

 

 

Cookie name

Purpose / Supplier

__troruid

Cookie for marketing profiling

__trosync

Cookie for marketing profiling

JSESSIONID

User Session Cookie

ggbackurl

URL type "Back" in current page

ggcategoryurl

URL type "Category" in current page

gghomeurl

URL type "home" in current page

site_abbreviation

ID for Country / language

gucci-<countryCode>-cookieaccepted

Acceptance for the cookies policy

ide

Cookie for marketing profiling form doubleclick.net

__sonar

Cookie for marketing profiling form doubleclick.net

__utma

Cookies for user statistics

__utmb

Cookies for user statistics

__utmc

Cookies for user statistics

__utmz

Cookies for user statistics

_utmt_ua_xxxxxxxx-y

Cookies for user statistics

_drt_

Cookie for marketing profiling form doubleclick.net

id

Cookie for marketing profiling form doubleclick.net

gucci-<countryCode>-cart

User cart Cookie

gucci-<countryCode>-recentlyViewed

User recently viewed items Cookie

guccistocrefrontRememberMe

To enable Single Sign ON

acceleratorSecureGUID

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