Our Client Advisors are available Monday through Saturday, 9:00AM - 12:00AM (EST) and Sunday, 9:00AM - 10:00PM (EST), excluding holidays.
Our Client Advisors are available to chat Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 10:00AM - 8:00PM (EST), excluding holidays. The option to chat will become active during these hours once an advisor is available.
Our Client Advisors are available to answer your WhatsApp messages Monday through Friday, 9:00AM - 6:00PM (EST), excluding holidays.
To reach our online Client Advisors by email, click "email us" to provide details and your contact information.
Gucci provides after sales services for the products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer.
For any request of assistance (for watches please see the section below), you can refer to:
• the Gucci boutique or the Gucci-authorized retailer where the product has been purchased;
• any other Gucci boutique;
• our Client Services at: tel. +1 877.482.2430 .
Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
150 Totowa Road
Wayne, NJ 07470
IL, MO, IA, WI, MN, OH, KY, MI:
6677 N. Lincoln Ave
Lincolnwood, IL 60712
TX, NM, AR, OK, KS, CO:
5444 Westheimer STE 1550
Houston TX 77056
CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
For assistance with corporate gifts, click "email us" to provide details and your contact information.