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Inquiries about Gucci website or online purchases

Phone

Our online Client Assistants are available Monday through Friday, from 8AM -10PM (EST) and Saturday, from 9AM -10PM (EST), excluding holidays.

Call us at +1.877.482.2430

Call us at +1.877.482.2430
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EMAIL

To reach our online Client Assistants by email, click "email us" to provide details and your contact information.

Repairs

LEATHER GOODS and FOOTWEAR

Gucci offers a repair service for Gucci products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer. Please forward your item with a detailed letter explaining your request along with your name, address, phone number and e-mail address. We recommend that your item is shipped via a traceable carrier to the appropriate address below:

GAI Fashion Repairs

50 Hartz Way

Secaucus, New Jersey 07094

tel 800.234.8224

Sunglasses, Jewelry and Watches

Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

SUNGLASS CUSTOMER SERVICE

Safilo Group
801 Jefferson Road
Parsippany, NJ 07054
tel 800.850.3919

TIMEPIECE (JEWELRY & WATCHES) REPAIRS *

Eastcoast:
GTS
50 Hartz Way
Secaucus, NJ 07094
tel +1.866.692.8244

IL, MO, IA, WI, MN, OH, KY, MI: Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel +1.847.673.8050

TX, NM, AR, OK, KS, CO: Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel +1.713.965.9209

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel +1.415.433.2874

A detailed repair request, your contact information, and original sales slip have to be included in the package. We recommend to package the item securely and ship it via insured mail.

Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to the client once the assessment has been completed.

*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.

Corporate gifting

EMAIL

For assistance with corporate gifts, click "email us" to provide details and your contact information.

Gucci authenticity

EMAIL

To report counterfeit Gucci products or suspect websites to Gucci, please send an email to counterfeit@gucci.com

Please include details about the products or website in question, such as location, site link, seller and product description.

We appreciate your help in our battle against counterfeiting.

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