To contact us, you can reach out to our dedicated Client Service through Gucci's official website. Visit the "Contact Us" section, where you'll find email addresses and phone numbers to connect with us.

We strive to respond to all inquiries promptly, but response times may vary depending on the volume of messages we receive.

If you're looking to get in touch with a specific boutique, you can find their contact information on our website in the Store Locator page.

We offer Client Services in multiple languages, including English, Italian, French, German, Spanish, Japanese, Korean, Simplified Chinese, Cantonese, Russian, Arabic, Thai, and Dutch. When contacting us, you'll have the option to communicate in your preferred language; if a language isn't currently supported it can still be accommodated internally if someone on the team speaks that language. To confirm the most current list of supported languages, you can visit the Gucci website and look for the language selection option, located at the bottom of the homepage.

In-Store Appointments offer a personalized experience within our physical boutiques. Book your appointment on the website — you will receive a confirmation via email or phone. Once you arrive at your chosen store, you can enjoy priority access without having to wait in line. Our Client Advisor will assist you throughout your visit, offering advice on everything from styling and gifting to aftercare.

Our Client Service team is available to handle any assistance or repair requests for Gucci products. Our Client Advisors will recommend the best solutions based on an initial assessment of the item and will provide updates throughout the process. From iconic accessories like bags and wallets to sunglasses, shoes, and valuable pieces like jewellery and watches, we offer support for every product. Our after-sales service is also available at our boutiques and through authorized retailers.