Our online Client Assistants are available Monday through Friday, from 8AM -10PM (EST) and Saturday, from 9AM -10PM (EST), excluding holidays.
Call us at +1.877.482.2430Call us at +1.877.482.2430
To reach an available online Client Assistant by chat, click "live chat" for personalized advice.
Gucci offers a repair service for Gucci products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer. Please forward your item with a detailed letter explaining your request along with your name, address, phone number and e-mail address. We recommend that your item is shipped via a traceable carrier to the appropriate address below:
GAI Fashion Repairs
50 Hartz Way
Secaucus, New Jersey 07094
Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
SUNGLASS CUSTOMER SERVICE
801 Jefferson Road
Parsippany, NJ 07054
TIMEPIECE (JEWELRY & WATCHES) REPAIRS *
50 Hartz Way
Secaucus, NJ 07094
IL, MO, IA, WI, MN, OH, KY, MI: Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
TX, NM, AR, OK, KS, CO: Atelier
5444 Westheimer STE 1550
Houston TX 77056
CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
A detailed repair request, your contact information, and original sales slip have to be included in the package. We recommend to package the item securely and ship it via insured mail.
Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to the client once the assessment has been completed.
*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.
To report counterfeit Gucci products or suspect websites to Gucci, please send an email to firstname.lastname@example.org
Please include details about the products or website in question, such as location, site link, seller and product description.
We appreciate your help in our battle against counterfeiting.