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At Your Service

An Exclusive Gucci Experience

Gucci Advisor
Embossing
My Gucci
Premium Shipping
Complimentary Extended Returns
After Sales Services

Gucci Client Advisor

An online Client Advisor is available to assist with any questions you may have by phone, live chat or email. CALL US

Make it Unique

With our complimentary embossing service, you can make your piece unique by adding the initials of your choice to select handbags, small leather goods, belts and luggage items.

Create an Account

Be the first to discover and shop the latest collections, curate your own wish list, and check out faster by saving your payment and shipping preferences.

Premium Shipping

Your order will arrive as quickly as possible via complimentary delivery in 2-3 business days.

Need to Make a Return or Exchange?

For the holiday season, on orders placed from November 15 to December 5 we offer extended complimentary returns to 45 days .
We offer complimentary returns and exchanges both online and in-store. For details on how to proceed, please visit the returns and exchanges section of our FAQs.

After Sales Services

Your Gucci journey doesn’t end at checkout—we are available to guide you through care for your new product, advise you on repairs and answer any other questions you may have.

Immerse Yourself in the Gucci Universe

Seamless Shopping

Gift-Wrapping
Payment Options
Instant Gifting

Gift-Wrapping

Designed with the planet in mind, our packaging is completely recyclable and Gucci.com orders are accompanied with an exclusive, reusable cotton tote (excluding ties).

Flexible Check-Out

Choose to place an order with your preferred payment option—we accept most major credit cards, Affirm, Amazon Pay and PayPal.

Instant Gifting

Use 4Gift, our e-gift platform, to instantly send a gift just from you or split the cost with others. Your recipient can edit the size, color or even swap it with another, making sure you get it right everytime.

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Client ServicesGUCCI United States

Inquiries about Gucci website or online purchases
Phone

Our Client Advisors are available Monday through Saturday, 9:00AM - 12:00AM (EST) and Sunday, 10:00AM - 10:00PM (EST), excluding holidays.

Please note we are closed the following holidays: Thanksgiving Day and Christmas Day. We will observe early closure for the following days: Thanksgiving Eve at 9:00PM (EST), Christmas Eve at 8:00PM (EST), New Year’s Eve at 8:00PM (EST) and New Year’s Day at 9:00PM (EST).

live chat
Our Client Advisors are available to chat Monday through Saturday 8:00AM – 11:00 PM (EST) and Sunday, 10:00AM - 10:00PM (EST), excluding holidays. The option to chat will become active during these hours once an advisor is available.
EMAIL
To reach our online Client Advisors by email, click "email us" to provide details and your contact information.
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