FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery windows:

For other availabilities, please see below:

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator. 

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

Gucci accepts the following forms of payment for online purchases:  

1. Visa
2. American Express
3. MasterCard
4. Paypal
5.         Apple Pay
6. Discover
7.         Amazon Pay
8. JCB
9.         Affirm
10.         Union Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

Amazon Pay may not be used to purchase Made to Order, DIY or Personalized items.

Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on Gucci.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

How can I checkout using Amazon Pay?

Once you’ve added items to your cart, the Amazon Pay button will appear.

First-time users paying through Amazon Pay on Gucci.com must accept Amazon’s Terms & Conditions before proceeding to payment.

After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

Can I use Amazon Pay in Gucci stores or outlets?

Currently the Amazon Pay payment option is not available in Gucci stores or outlet locations.

How can I return an order I placed using Amazon Pay? 

All orders are subject to Gucci’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors.

Will my Gucci.com order appear in my Amazon Orders?

Your Gucci.com order details will not appear under Your Orders on your Amazon account. However, you can find your Gucci order information within the Amazon Pay section of your account activity.

If you have a Gucci.com account, you are able to see all order information within your account. You can create a Gucci.com account here where you can track the status of your order and access your order details.

Will my order be shipped by Amazon?

No, your order will be processed and shipped by Gucci.com. For questions or assistance regarding your order, please contact Gucci Client Services.

Who can I contact if I have any questions?

For more information or assistance with your order, please contact Gucci Client Services.

For inquires related to your Amazon account, please contact Amazon at: https://pay.amazon.com/help/ or https://pay.amazon.com/using-amazon-pay.

1. At checkout, select the “monthly payments” tab in the payment section
2. Confirm your billing information and order details
3.  You will then be prompted by an Affirm pop-up to sign in or create an account with Affirm
4.  Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 Affirm orders are subject to your loan agreement with Affirm. The first monthly payment will be charged 30 days after the shipment date. In some cases, a down payment will be required and will be charged when your order is placed.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

You may purchase up to five items per style. 

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us. 

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

For items available for immediate purchase, you may select from the following shipping services.

United States

Note: While we strive to deliver your orders as quickly as possible, please note that next business day shipping may not be available for certain locations. 
If your delivery address falls outside of our serviceable areas for overnight shipping, standard shipping times will apply.

Your order will be shipped within the same business day if the order is placed by 4pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control.

• Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
• Embossed items will ship through Premium Express. Please allow 3-4 business days for your order to be delivered.
• Due to shipping restrictions from the U.S. Department of Transportation, nail polish may not be shipped by air. Please allow for additional time for delivery of these items. 
• Orders containing nail polish and décor products will only be shipped within the continental U.S. and cannot be delivered to Alaska, Hawaii, or Puerto Rico.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, check the shipping confirmation email to find the Track My Package link or contact Client Services at +1.877.482.2430 .

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby shipping center for pickup.

The courier will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse and automatically processed as a return. Contact Client Services to cooridinate your delivery.

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us. 
• Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
• Due to shipping restrictions from the U.S. Department of Transportation, nail polish may not be shipped by air. Please allow for additional time for delivery of these items. 
• Orders containing nail polish and décor products will only be shipped within the continental U.S. and cannot be delivered to Alaska, Hawaii, or Puerto Rico. 
• Python and crocodile products may not be shipped to California.

 At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

To collect your order, please bring:

• Your government-issued photo ID
• Ready for Collection email

SELF SERVICE ONLINE RETURN

Return using our self-service portal following these steps:

1. Start the return process by:

• Clicking here,
• Selecting “Return Item(s)” from your MY GUCCI account under My Orders, or
• Clicking ‘Return’ through your delivery confirmation email.

2. Select the item(s) you would like to return and follow the prompts to process your return.

3. Once the return has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached.

4. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match those you selected while generating the return request.

5. Please proceed with choosing one of the following options:

• Download your prepaid shipping label from your MY GUCCI account,
• Access prepaid shipping label in your return confirmation email, or
• Access prepaid shipping label QR code in your return confirmation email.

6. For printed label returns, print the prepaid label and attach it to the package. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. For QR code returns, bring your package to nearest shipping center and print out the shipping label. All returns shipped using the prepaid shipping label or QR code are complimentary.

7. Track the return shipment through the confirmation email, through your MY GUCCI account, or via the tracking number on the printed shipping label.

8. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.  You will receive an email confirmation when your return has been completed. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable.

Returns 

Eligible returns of products purchased on Gucci.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in the United States (excluding Gucci outlet stores).  Please note, corporate gifts must be returned exclusively to Gucci.com.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie and swimwear products, the underwear protection, when provided, must also be intact. 
• Beauty products may only be returned if unopened within 10 days from the date of delivery.
• Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached.  Returns on these specific items will only be honored if the label remains intact.
• Due to the intimate nature of swimwear and lingerie, these products should be tried on wearing your own clothing underneath.
• Made to Order, DIY and personalized items and lingerie products are final sale and cannot be returned.
• Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.

All items must match those identified in return request.

Exchanges

We are happy to facilitate exchanges for online purchases, you can make an exchange online by following the link in your order delivery confirmation email or signing into your MY GUCCI account and visiting your 'My Orders' section. Alternatively, you can contact a Client Advisor at +1.877.482.2430 or visit a Gucci store. Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Exchanges made online are only applicable for a different size of the same item purchased and for equal or lesser value items.

The exchange window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. 

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

Outlet locations will only accept exchanges.

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used. 

Orders purchased using Affirm are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 45 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.

Monogrammed and Made to Order items are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund. 

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

Gucci.com Orders

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services.

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

• Your time piece securely packaged and ready to be shipped via secured mail to one of the below 4 Service Centers. The locations are listed by state so you may find the location that is closest to you.
• A detailed repair request, including the type of repair needed
• Your contact information, including name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt 

• New Jersey: GTSC, 150 Totowa Road, Doors 50-51, Wayne, NJ 07470, Phone 866-692-8244, Email: servicecenter@gucci.com 
• California: Robert Guenther Service, 210 Post Street #802, San Francisco, CA 94108, Phone 415.433.2874, Email: watchrepairservice@gmail.com 
• Illinois: Glezer Kraus, 6677 N. Lincoln Ave, Lincolnwood, IL 60712, Phone 847.673.8050, Email: watchrepair@glezerkraus.com
• Texas: Atelier, 5444 Westheimer STE 1550, Houston TX 77056, Phone 713.965.9209, Email: ateliertx@yahoo.com

• Your time piece securely packaged 
• A detailed repair request, including the type of repair needed
• Your contact information, including your name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

Cada una de las exclusivas y maravillosas piezas de Vault cuenta su propia historia, narrada por las características que ha desarrollado a lo largo del tiempo. Los artículos, seleccionados por el Director Creativo y el equipo de archivistas de Gucci por su particularidad y personalidad, han sido desinfectados y reacondicionados por el equipo artesano de la Firma. A lo largo de este proceso, se ha tenido el máximo cuidado para restaurar los artículos respetando sus características originales.

Tan pronto como sostenga en sus manos un diseño de Vault, comenzará a escribir un nuevo capítulo de su historia. Es el comienzo de una relación que conecta entre sí a cada persona que ha tenido y tendrá el artículo. Si bien el objeto ha sido reacondicionado por el equipo artesano de la Firma, cada marca, pliegue o rozadura es parte de su historia, el elemento que lo diferencia de cualquier otro y que se debe esperar y apreciar. Una selección de artículos ha sido pintada a mano con un diseño personalizado creado por Gucci, lo que los convierte en piezas verdaderamente irrepetibles. Consulte la página de descripción de cada artículo para saber si ha pasado por este proceso.

 Al haber adoptado una perspectiva holística global, nos comprometemos a reducir nuestro impacto medioambiental y a ayudar a la hora de proteger la naturaleza mediante el desarrollo de soluciones de abastecimiento respetuosas con el medio ambiente, el uso de materias primas de bajo impacto y métodos de fabricación e innovaciones circulares, al tiempo que apoyamos los derechos de las personas y abogamos por la inclusión y el común respeto.

Empezando por la elección y trazabilidad de las materias primas, Gucci garantiza, tanto a nivel interno como a lo largo de su cadena de suministro, que las normas de responsabilidad social y medioambiental reconocidas a escala internacional se respeten y sean coherentes con nuestro propio compromiso con la gestión ética y sostenible de nuestras operaciones. Para ampliar información, visite la cuenta digital de las EP&L (Pérdidas y beneficios medioambientales) de Gucci y obtenga más información acerca de nuestras pérdidas y beneficios medioambientales en Gucci Equilibrium.

Gucci Equilibrium aúna los principios que defiende la Firma y las acciones que lleva a cabo para tratar mejor al planeta y a todas las personas, y así mejorar el futuro colectivo. Para obtener más información visite equilibrium.gucci.com y no se pierda la cuenta de Instagram de Gucci dedicada a la sostenibilidad tanto social, como ambiental en instagram.com/GucciEquilibrium. Las características de sostenibilidad de nuestros productos se destacan en la página de descripción de cada artículo en Gucci.com. 

Como parte de nuestro compromiso a la hora de reducir nuestro impacto medioambiental, nos centramos en incorporar materiales de bajo impacto y promover procesos de fabricación sostenibles para nuestras colecciones, a la vez que garantizamos la exquisita artesanía y una calidad superiores. Las fuentes de nuestras materias primas se ajustan a las normas del Grupo Kering en cuanto a materias primas y procesos de fabricación.

GUCCI y el Grupo Kering están comprometidos a preservar y proteger la biodiversidad y las funciones de los ecosistemas, así como a respetar el bienestar de los animales.

Con el apoyo de la Humane Society of the United States y de LAV, en el año 2017, la colección Primavera Verano 2018 supuso para Gucci la prohibición del uso de piel auténtica en todos sus productos. Tras adoptar esta decisión, la Firma también se ha unido al programa Fur Free Retailer de la Fur Free Alliance. Puede ampliar la información sobre la política Mejor sin pieles de Gucci en Gucci Equilibrium.

Gucci se compromete a reducir el impacto ambiental y a proteger la biodiversidad minimizando el uso de plástico a través de la elección de materiales más sostenibles.

Gucci se compromete a obtener de forma sostenible todas las piedras preciosas y el metal utilizados para sus productos. Con el fin de mitigar el impacto ambiental asociado a la minería y extracción de materias primas vírgenes, la Firma se compromete a maximizar el uso de metales preciosos reciclados para los apliques y las joyas de los accesorios para el año 2025.

Gucci adquiere el oro a través del Kering Responsible Gold Framework, una innovadora iniciativa que pretender obtener oro de forma responsable y ética, y también es miembro del Responsible Jewellery Council (RJC), cuya misión consiste en promover las mejores prácticas responsables, éticas, sociales y ambientales a través de las cadenas de suministro de oro, platino y diamantes. 

Todo el papel y el cartón provienen de fuentes con gestión responsable. Con objeto de facilitar el reciclaje al final de su vida útil, no utilizamos papel couché. Las asas de la bolsa de compras de diseño retorcido se han confeccionado en poliéster 100 % reciclado con estilo anudado para evitar el uso de adhesivos y que sea más fácil separar los componentes. Las fundas protectoras y las bolsas de transporte para trajes se han confeccionado en algodón regenerado. Las cintas están hechas de 100 % algodón orgánico y las perchas están hechas de poliestireno reciclado.

Hemos optimizado nuestro embalaje para comercio electrónico eliminando el plástico en el envío de nuestros productos, sustituyéndolo por papel de fuentes gestionadas de forma sostenible y hemos rediseñado además las cajas para facilitar su reutilización. 

La visión de Gucci centrada en el futuro consiste en integrar los principios de la economía circular en el proceso de diseño y creación. Con el fin de apoyar la estrategia, los materiales reciclados y regenerados se amplían en todas las colecciones y el reciclaje y la reutilización del plástico se extiende en toda la cadena de suministro. La Firma también ha aumentado el uso de fibras y materiales derivados de residuos textiles postindustriales, como hilos y tejidos no utilizados.

Visite Gucci Equilibrium para obtener más información sobre nuestras iniciativas circulares.

Gucci garantiza los más altos estándares de bienestar animal y cumple con todas las normas y regulaciones aplicables. Desde la prohibición de la piel en octubre de 2017 (consulte la respuesta a la pregunta frecuente "¿Usa Gucci piel auténtica?"), se ha incrementado el suministro de materias primas no animales utilizando opciones sostenibles, incluyendo una serie de alternativas a la piel como la Demetra. Este material contiene, al menos, un 70 % de materias primas vegetales y procede de fuentes renovables (viscosa, pasta de papel o poliuretano biológico). Además, se produce íntegramente en una fábrica de Gucci en Italia con la misma experiencia y procesos de curtido que dan al material su flexibilidad y resistencia con un acabado elástico. A partir de junio de 2020, los clientes pueden ver todas las características sostenibles de los productos Gucci en Gucci.com.

Gucci garantiza, tanto a nivel interno como a lo largo de su cadena de suministro, que las normas de responsabilidad social y medioambiental reconocidas a escala internacional se respeten y sean coherentes con nuestro propio compromiso con la gestión ética y sostenible de nuestras operaciones empresariales. Gucci confía en una red seleccionada de proveedores de confianza y trabaja estrechamente con ellos para garantizar que cumplen los principios de sostenibilidad y el código ético de Gucci. Para obtener más información sobre el compromiso de Gucci con la sostenibilidad social y medioambiental en toda nuestra empresa, visite Gucci Equilibrium para obtener más información sobre nuestra cadena de suministro responsable y conocer más a fondo nuestra Política de sostenibilidad y responsabilidad corporativa.

Crear una cuenta Gucci le permite:

- Almacenar diferentes direcciones de envío y de facturación para agilizar el proceso de pago
- Guardar el contenido de su bolsa de compras para más tarde
- Acceder fácilmente a la información del pedido en curso y al historial
- guarde la información de tarjeta de crédito para agilizar el proceso de pago
- gestione su lista de artículos guardados
- descubra los artículos recomendados

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Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).