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FREQUENTLY ASKED QUESTIONS

Product Information

Which products are available for purchase on Gucci.com?

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery windows:

 
Continental U.S. Premium Express: Delivery within 2-4 business days
Continental U.S. - Fragrance only Ground Delivery: Delivery within 8 business days
Alaska, Hawaii, Puerto Rico Premium Express: Delivery within 4-5 business days

For other availabilities, please see below:

 

Availability Status Delivery Window
Pre-Order These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.  Please refer to the delivery date estimate noted on the product description page and at checkout. 
Back-Order These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Made to Order These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Personalized Items These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created. Please refer to the delivery date estimate noted on the product description page and at checkout. 

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator

Участвует ли Дом Gucci в распродажах?
Дом Gucci не участвует в распродажах, включая Черную пятницу и закрытые распродажи. Если вы видите, что продукция Gucci продается со скидками, на распродажах или по цене реализации у поставщиков, не являющихся официальными розничными партнерами Gucci, высока вероятность, что это поддельные товары.
What are Made to Order items?
Made to Order items are custom-made only after an order has been requested. Once an order has been placed, Gucci Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.
 
Made to Order items include furniture from the Décor collection, such as chairs, stools and paneled screens.
 
Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 
 
What are Pre-Order items?

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

What are Back-Order items?

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

Могу ли я персонализировать мои предметы?
Дом Gucci предлагает следующие бесплатные услуги персонализации для сумок, небольших кожаных аксессуаров, ремней, украшений и моделей для путешествий.

Сумки, небольшие кожаные аксессуары, ремни и модели для путешествий
Эксклюзивная подборка моделей может быть дополнена тиснением из максимум шести букв по вашему выбору в выбранном вами цвете на Gucci.com или после получения предмета в магазинах Gucci.

Украшения
Избранные кольца и браслеты могут быть дополнены в магазине гравировкой из ассортимента букв, цифр и символов

НАЙТИ БЛИЖАЙШИЙ МАГАЗИН
Обратите внимание, что персонализированные или изготовленные на заказ товары не подлежат отмене, изменению или возврату.
What if an item is unavailable?

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

How do I know my size?

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

If you need additional assistance pleaseContact Us
 
Where are Gucci products made?

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

How has Gucci committed to sustainability and responsible shopping?

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 
We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 
 
In an unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
 
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

Отслеживает ли тег подлинности Gucci мое местоположение или мои личные данные? 
Тег подлинности Gucci не может отслеживать или определять ваше местоположение и связывать продукт с вашим именем. Вы можете деактивировать свой тег подлинности Gucci в любое время в одном из магазинов Gucci. Ознакомьтесь с политикой конфиденциальности, чтобы узнать больше.
Почему мой тег Gucci не работает? 
Вы используете приложение Gucci для входа? Используйте приложение Gucci, скачанное на смартфон, чтобы сканировать продукт и получить доступ к странице «Тег подлинности Gucci». Вы сканируете правильную зону? Кошельки и клатчи: поместите ваш телефон у обратной стороны изделия, в 4 см от нижнего края. Дорожные сумки: поместите ваш телефон у обратной стороны изделия, в 4 см от нижнего края набивки или защитной подкладки. Ваш смартфон поддерживает технологию NFC? Технология NFC доступна только на совместимых смартфонах с включенным NFC-сканером.
Можно ли добавить тег Gucci к купленному ранее товару?  
Тег подлинности Gucci — это новая услуга, доступная только для некоторых изделий из новых коллекций. Тег нельзя убрать с изделия или добавить к нему.

Orders & Payment

What forms of payment do you accept?

Gucci accepts the following forms of payment for online purchases:  

  1. Visa
  2. American Express
  3. MasterCard
  4. Paypal
  5.         Apple Pay
  6. Discover
  7.         Amazon Pay
  8. JCB
  9.         Affirm
  10.         Union Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

Amazon Pay may not be used to purchase Made to Order, DIY or Personalized items.

 
Can I save a payment card on MY GUCCI account?
For security purposes, card information is saved based on shipping region. If you wish to use the same card for a purchase on a different region’s version of the site, you will need to either re-enter your card details during checkout or save them again. Please consult the following list for more information, or contact us for assistance.
Regions
Europe, Middle East and Africa: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden,  Switzerland, Turkey, United Kingdom, Greece, Luxembourg, Saudi Arabia, Kuwait, Qatar, UAE, South Africa.
Americas: Canada, United States, Mexico
Oceania: Australia, New Zealand
Japan
Singapore
Hong Kong
What is Amazon Pay?

Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on Gucci.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

 

How can I checkout using Amazon Pay?

Once you’ve added items to your cart, the Amazon Pay button will appear.

First-time users paying through Amazon Pay on Gucci.com must accept Amazon’s Terms & Conditions before proceeding to payment.

After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

 

Can I use Amazon Pay in Gucci stores or outlets?

Currently the Amazon Pay payment option is not available in Gucci stores or outlet locations.

 

How can I return an order I placed using Amazon Pay

All orders are subject to Gucci’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors.

 

Will my Gucci.com order appear in my Amazon Orders?

Your Gucci.com order details will not appear under Your Orders on your Amazon account. However, you can find your Gucci order information within the Amazon Pay section of your account activity.

If you have a Gucci.com account, you are able to see all order information within your account. You can create a Gucci.com account here where you can track the status of your order and access your order details.

 

Will my order be shipped by Amazon?

No, your order will be processed and shipped by Gucci.com. For questions or assistance regarding your order, please contact Gucci Client Services.

 

Who can I contact if I have any questions?

For more information or assistance with your order, please contact Gucci Client Services.

For inquires related to your Amazon account, please contact Amazon at: https://pay.amazon.com/help/ or https://pay.amazon.com/using-amazon-pay.

Do you offer monthly payment plan options?
Gucci has partnered with Affirm to offer monthly payment plan options. Please see below for more information. 
 
 
Affirm is a payment solution that provides monthly payment plan options.
 
Through Affirm, you may pay for most items on Gucci.com on a month-to-month basis, excluding Pre-Order, DIY, Made to Order or personalized items. Items may not be less than $150 or exceed $17,500.
 
Use of the Affirm payment method is subject to credit check and approval by Affirm. A down payment may be required. Payment options may vary based on your purchase. 3-month, 6-month, and 12-month payment plans are available for purchases under $750. 3-month, 6-month, and 18-month payment plans are available for purchases over $750.
 
You can apply with Affirm for the service at checkout. You will need to provide some personal information to Affirm, including your name, date of birth and the last four digits of your Social Security number. In most instances, you will receive an immediate decision by Affirm on your eligibility. You will be informed of the terms of your loan options—including APR and monthly payment amounts—before you decide on a plan. 
 
Rates from 0-36% APR. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Eligibility determinations are not conducted by Gucci. All lending decisions are the sole responsibility of Affirm and/or it’s lending partners. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
 
You can sign into your Affirm account here: https://www.affirm.com/user/signin and obtain more information about Affirm here: https://www.affirm.com/
How can I checkout using Affirm?
  1. At checkout, select the “monthly payments” tab in the payment section
  2. Confirm your billing information and order details
  3.  You will then be prompted by an Affirm pop-up to sign in or create an account with Affirm
  4.  Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped
How many payments can I split my loan up into?
The number of payments depend on the monthly plan option you are enrolled for. Three- and six-month payment plans are available based on your purchase.
 
Which products are excluded from purchasing with Affirm?
Certain products may not be purchased using Affirm, including Pre-Order, DIY, Made to Order, personalized items and products valued at less than $150 or more than $17,500.
 
How can I return an order I placed using Affirm? Will I receive a full refund?  
All orders are subject to our Online Return Policy.   
Orders purchased through Affirm may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Your return must be received at the warehouse or in one of our Gucci stores within 30 days from the delivery date. Refunds will be submitted once the return has been received and processed at the warehouse. 
For Affirm purchases, please anticipate 3-10 additional business days for your loan to be updated after your return has been processed.
According to your loan agreement with Affirm, your first payment will be due 30 days after your order has shipped. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 30 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.  
Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors. 
 
How can I exchange an item I purchased using Affirm?
At this time, Gucci.com cannot offer exchanges for returned merchandise purchased using Affirm. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines listed in our Online Return Policy and place a new order on Gucci.com using Affirm as payment option. Please note new orders are subject to merchandise availability and loan approval.
 
What if I want to cancel my order with Gucci and reuse my Affirm loan with Gucci or another company?
When applying with Affirm to purchase a product on Gucci.com, your loan will apply only for that specific purchase and may not be used for a new purchase with Gucci or another company. If you wish to cancel your order, please Contact Us as soon as possible. 
 
Can I use Affirm in Gucci stores or outlets? 
Yes, Affirm is currently available in all standalone Gucci stores and outlet locations.
Please visit our Store Locator for your nearest boutique. 
 
Will Affirm affect my credit score? 
Please visit Affirm’s website www.affirm.com for more information. 
 
Who can I contact if I have any questions? 
For any technical or loan-related inquiries, please visit https://www.affirm.com/help
 
 

 

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

When will I be charged for my purchase?

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 Affirm orders are subject to your loan agreement with Affirm. The first monthly payment will be charged 30 days after the shipment date. In some cases, a down payment will be required and will be charged when your order is placed.

Will I be charged sales tax?
Orders placed on Gucci.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped. 
 
Gucci collects the Simplified Sellers Use Tax on taxable transactions delivered to Alabama and the tax will be remitted on the Client’s behalf to the Alabama Department of Revenue. Gucci’s program account number is SSU-R010266493. 
 
 
 
Do you accept or offer Gucci Gift Cards for sale on Gucci.com?

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

How many units of each product may I purchase on Gucci.com?

You may purchase up to five items per style. 

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us

 
Can I cancel or modify my order?

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

 

Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

 

Shipping & Delivery

Which shipping options are available and what are the costs?

For items available for immediate purchase, you may select from the following shipping services.

United States

Shipping Service Shipping Fee Delivery Estimate
Premium Express (Continental U.S.) Free

2-3 business days

Note that nail polish will ship ground due to shipping restrictions.

Premium Express (Alaska, Hawaii, Puerto Rico) Free
4-5 business days
Next Business Day $25

Order by 4pm EST on a business day.

Delivery between 9am - 8pm, Monday to Friday.

Collect In Store Free
1-2 business days

Store Collection Period: 14 days
 

Note: While we strive to deliver your orders as quickly as possible, please note that next business day shipping may not be available for certain locations. 
If your delivery address falls outside of our serviceable areas for overnight shipping, standard shipping times will apply.

 

Your order will be shipped within the same business day if the order is placed by 4pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control.

 

  • Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
  • Embossed items will ship through Premium Express. Please allow 3-4 business days for your order to be delivered.
  • Due to shipping restrictions from the U.S. Department of Transportation, nail polish may not be shipped by air. Please allow for additional time for delivery of these items. 
  • Orders containing nail polish and décor products will only be shipped within the continental U.S. and cannot be delivered to Alaska, Hawaii, or Puerto Rico.

 

How can I track my order status?

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, check the shipping confirmation email to find the Track My Package link or contact Client Services at +1.877.482.2430 .

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby shipping center for pickup.

The courier will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse and automatically processed as a return. Contact Client Services to cooridinate your delivery.

 
Are there any delivery restrictions? Can I ship internationally?

The following delivery restrictions apply:

  • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us
  • Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
  • Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
  • Due to shipping restrictions from the U.S. Department of Transportation, nail polish may not be shipped by air. Please allow for additional time for delivery of these items. 
  • Orders containing nail polish and décor products will only be shipped within the continental U.S. and cannot be delivered to Alaska, Hawaii, or Puerto Rico. 
  • Python and crocodile products may not be shipped to California.
How do I use the Collect In-Store service?

 At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

  • Add your item to your shopping bag
  • Choose Collect In-Store as your delivery method at checkout
  • Select the store of your choice
 
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to collect your order – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.

 

What do I need to bring with me to the store to pick up my Collect In Store order?

To collect your order, please bring:

  • Your government-issued photo ID
  • Ready for Collection email
Is someone collecting on your behalf?
They will be asked to provide the following to collect your order:
  • Purchaser’s government-issued photo ID
  • Representative’s government-issued photo ID
  • Original method of payment, PayPal, Apple Pay or Affirm confirmation
  • Ready for Collection email
  • Authorization form signed by you
Please note, all of the above documents must be original and copies will not be accepted.
 

Returns & Exchanges

How can I return a product I purchased online?

SELF SERVICE ONLINE RETURN

Return using our self-service portal following these steps:

1. Start the return process by:

  • Clicking here,
  • Selecting “Return Item(s)” from your MY GUCCI account under My Orders, or
  • Clicking ‘Return’ through your delivery confirmation email.

2. Select the item(s) you would like to return and follow the prompts to process your return.

3. Once the return has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached.

4. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match those you selected while generating the return request.

5. Please proceed with choosing one of the following options:

  • Download your prepaid shipping label from your MY GUCCI account,
  • Access prepaid shipping label in your return confirmation email, or
  • Access prepaid shipping label QR code in your return confirmation email.

6. For printed label returns, print the prepaid label and attach it to the package. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. For QR code returns, bring your package to nearest shipping center and print out the shipping label. All returns shipped using the prepaid shipping label or QR code are complimentary.

7. Track the return shipment through the confirmation email, through your MY GUCCI account, or via the tracking number on the printed shipping label.

8. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.  You will receive an email confirmation when your return has been completed. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable.

 
ONLINE RETURN WITH A GUCCI CLIENT ADVISOR
A dedicated Gucci Client Advisor is available to assist facilitating your return:
1. Contact us by phone 1.877.482.2430 or by live chat (Monday – Saturday from 9AM to 11PM EST, Sunday from 10AM to 9PM EST)
2. Once the return has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached.
3. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match those you selected while generating the exchange request.
4. Please proceed with choosing one of the following options:
  • Access prepaid shipping label in your return confirmation email, or
  • Access prepaid shipping label QR code in your return confirmation email.
5. For printed label returns, print the prepaid label and attach it to the package. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. For QR code returns, bring your package to nearest shipping center and print out the shipping label. All returns shipped using the prepaid shipping label or QR code are complimentary.
6. Track the return shipment through the confirmation email, through your MY GUCCI account, or via the tracking number on the printed shipping label.
7. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.  You will receive an email confirmation when your return has been completed. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable.
 
IN-STORE RETURN
A dedicated in-store Gucci Client Advisor is available to assist facilitating your return:
1. You may return your item to any Gucci store (excluding Gucci outlet stores).  Merchandise cannot be returned to department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.  Visit the following link to locate your nearest Gucci Store
2. Bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. Merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for a return
 
INTERNATIONAL PURCHASES RETURNS AND EXCHANGES
It is not possible to return or request a refund for international purchases. However, you can exchange items with proof of purchase, as long as they meet all requirements. The exchange will be based on the current local price: if there is a difference in price due to local tax rates, you will need to pay the difference. Please note that for international exchanges, we cannot credit the tax from your original purchase.
What is your return policy? how many days do I have to return a product?

Returns 

Eligible returns of products purchased on Gucci.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in the United States (excluding Gucci outlet stores).  Please note, corporate gifts must be returned exclusively to Gucci.com.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie and swimwear products, the underwear protection, when provided, must also be intact. 
  • Beauty products may only be returned if unopened within 10 days from the date of delivery.
  • Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached.  Returns on these specific items will only be honored if the label remains intact.
  • Due to the intimate nature of swimwear and lingerie, these products should be tried on wearing your own clothing underneath.
  • Made to Order, DIY and personalized items and lingerie products are final sale and cannot be returned.
  • Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
  • Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.

All items must match those identified in return request.

 

Exchanges

We are happy to facilitate exchanges for online purchases, you can make an exchange online by following the link in your order delivery confirmation email or signing into your MY GUCCI account and visiting your 'My Orders' section. Alternatively, you can contact a Client Advisor at +1.877.482.2430 or visit a Gucci store. Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Exchanges made online are only applicable for a different size of the same item purchased and for equal or lesser value items.

The exchange window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. 

 

 

Can I return an item that I bought online to a Gucci boutique?

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

 
  • Items purchased through PayPal, Amazon Pay and Affirm will be accepted in-store, packaged and shipped on your behalf to the warehouse for processing. 
  • Shipping costs will not be subject to refund.
  • Made to orders are considered final sale and cannot be cancelled, modified or returned.
  • Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. Please contact Gucci Customer Care
  • Corporate gifts must be returned exclusively to Gucci.com.  
  • A different return policy may be applicable for in-store purchases. 

 

Please refer to our Online Return Policy for more information.

 

 

Where can I return or exchange a Collect In-Store item?
We offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.  
Items must remain in their original condition with all labels attached and intact.Please note, Made-to-order and personalized items are not returnable.
What is your return policy for items purchased in store?
Extended returns for the holiday season. Purchases made in-store from November 10 to December 25 will include extended complimentary returns until January 25.
 
Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.

Full price merchandise purchased at Outlet locations can be exchanged in any Gucci store in the United States (excluding department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.)
 
Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. 
 
Refunds will be issued in the same form as original payment.

Outlet locations will only accept exchanges.

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used. 

Orders purchased using Affirm are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 45 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.

 

 

 
Are delivery charges refundable?
Any original shipping charges incurred at the time of purchase are non-refundable.
Can I return a personalised item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.

How do I exchange an item I purchased online?

In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email.

Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same credit card used for original payment. 
  
At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines above and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.  
  
Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made.
  
Please refer to our Online Return Policy for more information and return instructions.

Gifts

Does Gucci offer E-Gift cards?
E-Gift Cards
At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.
 
 
What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

 
Complimentary Gift Wrap
Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.
 
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, please Contact Us.
 
Can I personalize my gift?
Gucci offers personalization options to give your item a unique customized finish. 
 
Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.
Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please contact us for more information. 

 

Kann ich meinen Einkauf als Geschenk verpacken lassen?

Alle Bestellungen auf gucci.com werden unentgeltlich als Geschenk verpackt und in einer Gucci Geschenkbox versandt. 

Kann ich einen Artikel umtauschen oder zurückgeben, den ich geschenkt bekommen habe?
Auf Gucci.com gekaufte Geschenke können zurückgegeben werden. Rückerstattungen sind jedoch nur auf das beim Kauf verwendete Zahlungsmittel möglich.
 
Nähere Informationen und Rückgabeanweisungen finden Sie in unserer Online-Rückgaberichtlinie.
 
Kann ich auf der Webseite Werbegeschenke bestellen?

Für weitere Informationen und ein persönliches Angebot schicken Sie uns bitte eine E-Mail an  corporatesaleseurope@it.gucci.com.

Care & Repair

Bietet Gucci einen After-Sales-Service für seine Produkte an?

 Gucci bietet Pflege- und Reparaturservices für Produkte an, die auf Gucci.com, in Gucci Stores und bei autorisierten Gucci Händlern gekauft wurden.  

Die Zukunftsversion von Gucci besteht darin, die Prinzipien der Kreislaufwirtschaft in die Design- und Gestaltungsprozesse zu integrieren und in jeder Hinsicht – von der Auswahl der Materialien bis hin zur Gewährleistung der Produktlanglebigkeit – nachhaltiger zu werden. Diese Ziele möchten wir nun noch stärker vorantreiben. In diesem Zusammenhang möchten wir mithilfe unserer Pflege- und Reparaturservices die Lebensdauer Ihrer Produkte erweitern, damit Sie noch länger Freude an ihnen haben können. (Weitere Informationen erhalten Sie in den FAQs zum Thema „Wie stärkt Gucci die Kreislaufwirtschaft?“)
Wenn Sie unsere Pflege- und Reparaturservices in Anspruch nehmen, wird in einem ersten Schritt der Zustand der Produkte bewertet. Je nach Anfrage steht Ihnen ein Gucci Kundenberater zur Verfügung. Dieser kann Sie hinsichtlich geeigneter Lösungsvorschläge beraten und hält Sie während des gesamten Vorgangs auf dem Laufenden.
 
How do I care for my Gucci item?

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Does Gucci offer a warranty on its products?

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
 
If you need assistance or service, you may:
Can I go to a Gucci store for alterations?

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may: 
 
• Visit any retailer or authorized service center listed at the following link
 
• Contact Gucci Client Services
 
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 
 
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 
 
- A five-year international warranty on Premium Watches collection. 
 
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  
 
Complete warranty information on Gucci watches is available by clicking here
 
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.
 
GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 
 
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 
 
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 
 
You can find it engraved on the back of the case of your watch. 

 

How can I request a repair of my Gucci watch?
If you wish to bring in your timepiece for repair, you can do so by choosing to drop off your timepiece at any Gucci store or authorized point of distribution found here or send in your timepiece via mail to one of our service centers. 
Please allow 2-4 weeks for our repair assessment and an additional 2–4 weeks for the repair. Once we have received the details of your repair request in our service center we will initiate the repair evaluation and a detailed repair charge estimate will be provided to you via email once the assessment has been completed. You will be notified about the estimated repair charge and you will provide your written approval to proceed before we initiate any next steps.
 
Send in your timepiece for repair by Mail
If you wish to mail in your Gucci Watch for repair, please follow below instructions for timepiece repairs. 
Please enclose the below items in your shipment
  • Your time piece securely packaged and ready to be shipped via secured mail to one of the below 4 Service Centers. The locations are listed by state so you may find the location that is closest to you.
  • A detailed repair request, including the type of repair needed
  • Your contact information, including name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt 
Please ship your timepiece repair any one of our 4 Service Centers in the US depending on your geographic location: 
  • New Jersey: GTSC, 150 Totowa Road, Doors 50-51, Wayne, NJ 07470, Phone 866-692-8244, Email: servicecenter@gucci.com 
  • California: Robert Guenther Service, 210 Post Street #802, San Francisco, CA 94108, Phone 415.433.2874, Email: watchrepairservice@gmail.com 
  • Illinois: Glezer Kraus, 6677 N. Lincoln Ave, Lincolnwood, IL 60712, Phone 847.673.8050, Email: watchrepair@glezerkraus.com
  • Texas: Atelier, 5444 Westheimer STE 1550, Houston TX 77056, Phone 713.965.9209, Email: ateliertx@yahoo.com

 

Request your timepiece repair by dropping off your repair in one of our Gucci stores, retailers or service centers.
You may find a list of all authorized retailers by finding the location closest to you here.
Please enclose the below items in your repair request when visiting us:
  • Your time piece securely packaged 
  • A detailed repair request, including the type of repair needed
  • Your contact information, including your name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt
Wie wurde mein Vintage-Artikel behandelt?

Jedes der seltenen und bemerkenswert schönen Modelle bei Vault hat eine einzigartige Geschichte, die von den hinterlassenen Spuren erzählt wird. Nachdem die Stücke vom Kreativdirektor und von den Archivaren von Gucci nach ihrer Besonderheit und ihrem Charakter ausgewählt wurden, werden sie gereinigt und von den Kunsthandwerkern unseres Hauses aufgearbeitet. Bei diesem Prozess werden die ursprünglichen Eigenschaften des Designs mit größter Sorgfalt wiederhergestellt.

Welchen Zustand hat der Vintage-Artikel, wenn ich ihn erhalte?

Sobald Sie einen Artikel von Vault in den Händen halten, öffnen Sie ein neues Kapitel seiner Geschichte. Es ist der Anfang einer Beziehung, die alte und neue Besitzer miteinander verbindet. Jedes Produkt wird von den Kunsthandwerkern des Hauses sorgfältig aufgearbeitet. Dennoch ist jede Spur, jede Falte und jeder Kratzer ein Teil seiner Geschichte – ein Element, das das Produkt einzigartig macht und wertgeschätzt werden sollte. Ausgewählte Artikel weisen handgemalte Details nach einem individuellen, von Gucci kreierten Design auf, was sie zu wahrhaft einzigartigen Stücken macht. Ob ein Artikel diesen Prozess durchlaufen hat, erfahren Sie auf der jeweiligen Produktbeschreibungsseite.

Nachhaltigkeit

Verfolgt Gucci eine nachhaltige Geschäftsstrategie?

 Mit unserer ganzheitlichen Perspektive auf die Welt verpflichten wir uns, unsere Umweltauswirkungen zu reduzieren und zum Schutz der Natur beizutragen, indem wir umweltfreundliche Beschaffungslösungen, Materialien und Herstellungsmethoden mit geringer Umweltbelastung sowie innovative Kreislaufkonzepte entwickeln, gleichzeitig die Rechte der Menschen unterstützen und zudem Inklusion und Respekt fördern.

 
Das beginnt bei der Auswahl und Rückverfolgbarkeit der Rohstoffe. Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Betriebe stehen. 
 
Im Jahr 2015 haben wir unsere langfristigen Bemühungen ausgeweitet und eine Nachhaltigkeitsstrategie unter dem Motto „Kultur der Zweckmäßigkeit“ entwickelt. Dieser 10-Jahres-Plan wird von einer Reihe von Zielen untermauert, bei denen es um soziale und ökologische Nachhaltigkeit geht. Dazu zählen die Förderung von Vielfalt und die Gleichstellung der Geschlechter, die Schaffung eines positiven Arbeitsumfeldes für unsere Teams, eine Weiterführung der Handwerkstraditionen sowie die Verfolgung eines naturpositiven Ansatzes mittels unseres Portfolios an natürlichen Klimalösungen, das auf den Schutz und die Wiederherstellung der Natur und die Investition in regenerative Landwirtschaft abzielt. Das Haus hat sich verpflichtet, die Produktion von Treibhausgasen zu verringern und durch eine direkte Veränderung seiner Lieferkette gleichzeitig soziale Verbesserungen herbeizuführen.
Weitere Informationen dazu finden Sie unter equilibrium.gucci.com.
 
Wenn Sie mehr erfahren wollen, besuchen Sie Gucci Equilibrium und sehen Sie sich unsere Corporate Sustainability & Responsibility Policy an.
 
Wie misst Gucci seine Umweltauswirkung?

Das beginnt bei der Auswahl und Rückverfolgbarkeit der Rohstoffe. Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Betriebe stehen. Für mehr Details besuchen Sie unsere digitale EP&L (Environmental Profit & Loss, ökologische Gewinn- und Verlustrechnung) und lesen Sie mehr darüber auf Gucci Equilibrium.

 
Wo finde ich weitere Informationen über Nachhaltigkeit bei Gucci?

Gucci Equilibrium vereint all unsere Prinzipien und Maßnahmen, mit denen wir uns für ein besseres, umweltbewussteres Miteinander und unser aller Zukunft einsetzen. Für weitere Informationen besuchen Sie equilibrium.gucci.com und entdecken Sie den Instagramaccount von Gucci für soziale und ökologische Nachhaltigkeit unter instagram.com/GucciEquilibrium. Wenn Sie mehr darüber erfahren möchten, wie nachhaltig einzelne Produkte sind, finden Sie Einzelheiten auf den jeweiligen Produktseiten auf Gucci.com. 

Verwendet Gucci nachhaltige Materialien und Stoffe in seinen Kollektionen?

 Als Teil unseres Engagements zur Reduzierung unserer Umweltauswirkung konzentrieren wir uns darauf, Materialien mit geringer Umweltbelastung zu verwenden und nachhaltige Herstellungsprozesse für unsere Kollektionen zu fördern, während wir gleichzeitig höchste Handwerkskunst und Qualität gewährleisten. Wir beziehen unsere Rohstoffe gemäß den Standards für Rohstoffe und Herstellungsprozesse der Kering Group.

Wie werden Tierwohl und Biodiversität geschützt?

GUCCI und die Kering Group setzen sich für den Erhalt und den Schutz der biologischen Vielfalt und der Ökosystemfunktionen sowie für den Schutz des Tierwohls ein.

 
Um das Tierwohl und den Respekt für Tiere innerhalb der Lieferketten von Kering zu gewährleisten, hat Kering eine Reihe von Standards zum Tierschutz für die Lieferanten des Konzerns in landwirtschaftlichen Betrieben und Verarbeitungsbetrieben entwickelt
 
Auf Konzernebene verfolgt Kering zudem eine spezielle Biodiversitätsstrategie, an der Gucci sich ebenfalls orientiert.
 
Gucci hat verschiedene Initiativen gestartet, um einen positiven Beitrag für die Umwelt zu leisten. Das Haus schützt Natur und Biodiversität und sorgt für deren Wiederherstellung. Gleichzeitig reduziert es auch die Produktion von Treibhausgasen und andere negative Auswirkungen auf die Umwelt. Seit 2020 investiert Gucci in die regenerative Landwirtschaft, die einen wesentlichen Eckpfeiler des naturpositiven Ansatzes des Hauses bildet. 
Bei der regenerativen Landwirtschaft wird die Natur wiederaufgebaut und gestärkt, anstatt sie auszubeuten. Außerdem bringt diese Methode eine Menge weiterer Vorteile für Umwelt und Gesellschaft mit sich. Sie trägt zur Bewahrung und Wiederherstellung der Artenvielfalt von Pflanzen und Tieren bei, da keine synthetischen Chemikalien zum Einsatz kommen und somit das Tierwohl geschützt wird.
 
 Erfahren Sie mehr auf Gucci Equilibrium.
Verwendet Gucci echtes Fell?

 Von den Tierschutzorganisationen Humane Society of the United States und LAV unterstützt, kündigte Gucci im Jahr 2017 mit der Frühling Sommer 2018 Kollektion das Verbot von Pelzen für alle seine Produkte an. Nach dieser Entscheidung trat das Haus auch dem Fur Free Retailer Program der Fur Free Alliance bei. Auf Gucci Equilibrium können Sie mehr zum Pelzverzicht von Gucci erfahren.

Wie steht Gucci zu recyceltem und Einweg-Kunststoff?

Gucci verpflichtet sich, seine Umweltauswirkung zu reduzieren und die biologische Vielfalt durch einen minimalen Einsatz von Kunststoff und durch die Auswahl nachhaltigerer Materialien zu schützen.

Neben der Einhaltung der Kering Standards for Raw Materials and Manufacturing Processes (Standards für Rohstoffe und Herstellungsprozesse von Kering) setzt Gucci bei seinen Produkten auf die Verwendung von recyceltem Kunststoff.

Lesen Sie mehr über das Engagement in Bezug auf Kunststoff auf Gucci Equilibrium und in den Unterlagen zu den Standards bei Kering
Eine der Vorschriften, die Gucci im Jahr 2019 mit dem Fashion Pact unterzeichnet hat, bezieht sich auf den Kunststoffverbrauch und -Abfall. Mit dem Ziel, bis 2030 Einweg-Kunststoffe für Verpackungen zu eliminieren, wird bei unseren Produktverpackungen für E-Commerce und Einzelhandel auf alle reinen Einweg-Kunststoffe verzichtet. Alle verbleibenden Kunststoffkomponenten stammen aus recycelten Quellen.
Weiterhin arbeitet Gucci daran, nachhaltige Verpackungsalternativen in seine Abläufe zu integrieren. 
 
Erfahren Sie mehr auf Gucci Equilibrium.
Welche Markenstrategie verfolgt Gucci hinsichtlich der Beschaffung von Edelsteinen und Metall?

Gucci verpflichtet sich, alle Edelsteine und Metalle, die für seine Produkte verwendet werden, nachhaltig zu beziehen. Um die Umweltauswirkungen in Verbindung mit dem Abbau und der Gewinnung neuer Rohstoffe zu verringern, hat sich das Haus verpflichtet, bei Accessoires und Schmuck bis 2025 soweit wie möglich auf die Verwendung recycelter Edelmetalle umzustellen.

Der Einkauf von Gold erfolgt bei Gucci über das Kering Responsible Gold Framework, eine innovative Lösung zur verantwortungsvollen und ethischen Beschaffung von Gold. Darüber hinaus ist Gucci Mitglied des Responsible Jewelry Council (RJC), der sich der Förderung von verantwortungsvollen, ethischen sowie sozial- und umweltverträglichen Best Practices entlang der Lieferketten für Gold, Platin und Diamanten verschrieben hat. 

 
Seit 2015 ist sämtliches Gold, das Gucci für seinen Schmuck eingekauft hat, durch das RJC Chain of Custody-Zertifizierungssystem zertifiziert.
Weitere Informationen finden Sie auf Gucci Equilibrium.
Verpflichtet sich Gucci zu nachhaltigen Lösungen bei Verpackungen?

Sämtliches Papier- und Pappmaterial wird aus verantwortungsvoll bewirtschafteten Quellen bezogen. Um die Wiederverwertung zu erleichtern, wird das Papier nicht beschichtet. Die Henkel der Torchon-Einkaufstasche bestehen zu 100 % aus recyceltem Polyester und werden geknotet, um den Einsatz von Klebstoff zu vermeiden und die spätere Trennung der Komponenten zu erleichtern. Staubschutzhüllen und Anzugüberzüge werden aus regenerierter Baumwolle hergestellt. Die Bänder bestehen zu 100 % aus Biobaumwolle und die Bügel aus recyceltem Polystyrol.

Wir haben unsere Verpackungen im E-Commerce optimiert, indem wir den Kunststoff beim Versand unserer Produkte durch Papier aus nachhaltig bewirtschafteten Quellen ersetzt sowie die Kartons für eine einfachere Wiederverwendung neu gestaltet haben. 

 
Erfahren Sie mehr auf Gucci Equilibrium.
 
 
Verpackung in Rosso Ancora
 
Die Verpackungen in den Stores bestehen aus verantwortungsvoll beschafftem Papier und Karton. Um die Wiederverwertung zu erleichtern, bestehen unsere Einkaufstaschen – inklusive der Henkel – komplett aus Papier. Staubschutzhüllen und Anzugüberzüge werden aus recyceltem Nylon hergestellt. Für die online erhältlichen Produkte hat Gucci zudem konkrete Innovationen im Hinblick auf die Versandverpackung eingeführt: Außenkarton, Füllmaterial und Klebeband aus Papier aus verantwortungsvoll bewirtschafteten Quellen. Außenkarton für Retouren wiederverwendbar. Anpassbare Verpackungen, die so gestaltet sind, dass das enthaltene Produkt bestmöglich hineinpasst – mit dem Ziel, den Transport zu optimieren, die Anzahl der benötigten Fahrzeuge zu reduzieren und unseren CO2-Fußabdruck zu verringern.
Wie stärkt Gucci die Kreislaufwirtschaft?

Die Zukunftsvision von Gucci besteht darin, die Prinzipien der Kreislaufwirtschaft in den Design- und Gestaltungsprozess zu integrieren. Um diese Strategie zu unterstützen, kommen recycelte und regenerierte Materialien in allen Kollektionen vermehrt zum Einsatz. Zudem werden das Recycling und die Wiederverwendung unserer Kunststoffe auf die gesamte Lieferkette ausgedehnt. Das Haus verwendet nun auch verstärkt Fasern und Materialien, die ursprünglich aus Textilabfällen stammen, wie Garn und unbenutzte Stoffe. Besuchen Sie Gucci Equilibrium, um mehr über unsere Kreislaufinitiativen zu erfahren.

Bietet Gucci tierfreie Produkte an?

Gucci garantiert höchste Standards für das Tierwohl und erfüllt alle geltenden Gesetze und Vorschriften. Seit dem Pelzverbot im Oktober 2017 (siehe Antwort auf die Frage „Verwendet Gucci echtes Fell?“) wurde das tierfreie Angebot durch nachhaltige Optionen erweitert, darunter eine Reihe von Alternativen zu Leder wie Demetra . Dieses Material besteht zu mindestens 70 % aus pflanzlichen Rohstoffen und aus erneuerbaren Quellen (Viskose, Zellstoff, biobasiertes Polyurethan). Es wird in einer Gucci Fabrik in Italien unter Verwendung derselben Verfahren wie zum Gerben hergestellt. Dadurch wird das Material nachgiebig und robust zugleich und bietet ein geschmeidiges Finish. Seit Juni 2020 können sich Kunden auf Gucci.com über alle nachhaltigen Eigenschaften der Gucci Produkte informieren.

Wie garantiert Gucci verantwortungsvolle Praktiken in seiner Lieferkette?

Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Geschäftsabläufe stehen. Gucci stützt sich auf ein ausgewähltes Netzwerk vertrauenswürdiger Lieferanten und arbeitet eng mit ihnen zusammen, um sicherzustellen, dass sie die Nachhaltigkeitsprinzipien und den Verhaltenskodex von Gucci einhalten. Um mehr über das Engagement von Gucci für soziale und ökologische Nachhaltigkeit in unserem gesamten Unternehmen zu erfahren, besuchen Sie Gucci Equilibrium. Dort können Sie mehr über unsere verantwortungsvolle Lieferkette und unsere Corporate Sustainability & Responsibility Policy erfahren.

MY GUCCI Account

Welche Vorteile habe ich durch die Erstellung eines Gucci Accounts?

Mit der Erstellung eines Gucci Accounts können Sie:

- mehrere Liefer- und Rechnungsadressen speichern, um den Bestellvorgang zu beschleunigen
- die Inhalte Ihres Warenkorbs für einen späteren Zeitpunkt speichern
- einfach auf die Details Ihrer laufenden Bestellung und Ihre Bestellhistorie zugreifen
- Kreditkarteninformationen speichern, um den Bestellvorgang zu beschleunigen
- gespeicherte Artikel verwalten
- empfohlene Artikel entdecken

How can I create a MY GUCCI account?
Visit our registration page (here) so we can welcome you into the House.
How do I modify or delete MY GUCCI account?
To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account.
 
To delete your account, please Contact Us.
 
How do I sign up for the latest on what’s happening at Gucci?
Subscribe to receive Gucci emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive Gucci emails under Account Settings.
 
 
How can I unsubscribe to the Gucci's mailing list?

Unsubscribe to be removed from our mailing list. 

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For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).

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Client ServicesGUCCI アメリカ
Inquiries about Gucci website or online purchases
電話番号
グッチ公式オンラインショップのお問い合わせ営業時間は、月曜日から金曜日(祝日除く)の午前8時から午後10時(EST)、土曜日(祝日除く)は午前9時から午後10時(EST)までとなります。
オンライン・チャット
オンラインチャットの受付時間は、10:00-20:00 です。(年始を除く)
Apple Messages
Our Client Advisors are available to answer your Apple messages from Monday - Saturday from 9 AM to 8 PM (EST). Sunday from 10 AM to 7 PM (EST).
WHATSAPP US
Our Client Advisors are available to answer your WhatsApp messages
Monday through Saturday, 9:00AM - 8:00PM EST,
and Sunday 10:00AM – 7:00PM EST, excluding holidays.
Eメール
Eメールによるお問い合わせは、「Eメールで問い合わせ」をクリックし、お問い合わせ内容とお客様情報をご入力の上、送信をお願いいたします。
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