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FREQUENTLY ASKED QUESTIONS

Product Information

Which products are available for purchase on Gucci.com?

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery windows:

 
Continental U.S. Premium Express: Delivery within 2-4 business days
Continental U.S. - Fragrance only Ground Delivery: Delivery within 8 business days
Alaska, Hawaii, Puerto Rico Premium Express: Delivery within 4-5 business days

For other availabilities, please see below:

 

Availability Status Delivery Window
Pre-Order These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.  Please refer to the delivery date estimate noted on the product description page and at checkout. 
Back-Order These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Made to Order These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Personalized Items These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created. Please refer to the delivery date estimate noted on the product description page and at checkout. 

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator

Does Gucci go on sale?

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

What are Made to Order items?
Made to Order items are custom-made only after an order has been requested. Once an order has been placed, Gucci Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.
 
Made to Order items include furniture from the Décor collection, such as chairs, stools and paneled screens.
 
Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 
 
What are Pre-Order items?

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

What are Back-Order items?

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

Can I personalize my items?
Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
What if an item is unavailable?

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

How do I know my size?

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

If you need additional assistance pleaseContact Us
 
Where are Gucci products made?

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

How has Gucci committed to sustainability and responsible shopping?

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 
We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 
 
In an unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
 
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

Does Gucci Authenticity Tag track my location or my personal information? 
Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.
Why is my Gucci Authenticity Tag not working? 
您是否使用Gucci App登录?您必须在智能手机上下载Gucci App,扫描您的单品并进入Gucci Tag页面。您扫描的位置是否正确?钱包和零钱包:请将手机置于商品背面,并与商品底部保持4厘米的距离。旅行箱包:请将手机置于商品背面,并与商品包装或保护层边缘保持4厘米的距离。您的手机是否兼容NFC技术?NFC技术仅适用于兼容且已激活NFC读取器的智能手机。
Gucci Authenticity Tag是否可以用于过去购买的商品?  
Gucci Tag为全新系列指定单品专享服务,无法添加或移除。

付款

你们接受哪些付款方式?

Gucci在线购物支持以下付款方式: 

 
- Visa
- Mastercard
- American Express
- Paypal
- 电汇
 
请注意,您的账单地址必须与您信用卡对账单上的地址一致。目前礼品卡暂不可于网站上使用,但可在此处列出的店铺中使用。
Can I save a payment card on MY GUCCI account?
For security purposes, card information is saved based on shipping region. If you wish to use the same card for a purchase on a different region’s version of the site, you will need to either re-enter your card details during checkout or save them again. Please consult the following list for more information, or contact us for assistance.
Regions
Europe, Middle East and Africa: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden,  Switzerland, Turkey, United Kingdom, Greece, Luxembourg, Saudi Arabia, Kuwait, Qatar, UAE, South Africa.
Americas: Canada, United States, Mexico
Oceania: Australia, New Zealand
Japan
Singapore
Hong Kong
What is Amazon Pay?

Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on Gucci.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

 

How can I checkout using Amazon Pay?

Once you’ve added items to your cart, the Amazon Pay button will appear.

First-time users paying through Amazon Pay on Gucci.com must accept Amazon’s Terms & Conditions before proceeding to payment.

After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

 

Can I use Amazon Pay in Gucci stores or outlets?

Currently the Amazon Pay payment option is not available in Gucci stores or outlet locations.

 

How can I return an order I placed using Amazon Pay

All orders are subject to Gucci’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors.

 

Will my Gucci.com order appear in my Amazon Orders?

Your Gucci.com order details will not appear under Your Orders on your Amazon account. However, you can find your Gucci order information within the Amazon Pay section of your account activity.

If you have a Gucci.com account, you are able to see all order information within your account. You can create a Gucci.com account here where you can track the status of your order and access your order details.

 

Will my order be shipped by Amazon?

No, your order will be processed and shipped by Gucci.com. For questions or assistance regarding your order, please contact Gucci Client Services.

 

Who can I contact if I have any questions?

For more information or assistance with your order, please contact Gucci Client Services.

For inquires related to your Amazon account, please contact Amazon at: https://pay.amazon.com/help/ or https://pay.amazon.com/using-amazon-pay.

Do you offer monthly payment plan options?
Gucci has partnered with Affirm to offer monthly payment plan options. Please see below for more information. 
 
 
Affirm is a payment solution that provides monthly payment plan options.
 
Through Affirm, you may pay for most items on Gucci.com on a month-to-month basis, excluding Pre-Order, DIY, Made to Order or personalized items. Items may not be less than $150 or exceed $17,500.
 
Use of the Affirm payment method is subject to credit check and approval by Affirm. A down payment may be required. Payment options may vary based on your purchase. 3-month, 6-month, and 12-month payment plans are available for purchases under $750. 3-month, 6-month, and 18-month payment plans are available for purchases over $750.
 
You can apply with Affirm for the service at checkout. You will need to provide some personal information to Affirm, including your name, date of birth and the last four digits of your Social Security number. In most instances, you will receive an immediate decision by Affirm on your eligibility. You will be informed of the terms of your loan options—including APR and monthly payment amounts—before you decide on a plan. 
 
Rates from 0-36% APR. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Eligibility determinations are not conducted by Gucci. All lending decisions are the sole responsibility of Affirm and/or it’s lending partners. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
 
You can sign into your Affirm account here: https://www.affirm.com/user/signin and obtain more information about Affirm here: https://www.affirm.com/
How can I checkout using Affirm?
  1. At checkout, select the “monthly payments” tab in the payment section
  2. Confirm your billing information and order details
  3.  You will then be prompted by an Affirm pop-up to sign in or create an account with Affirm
  4.  Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped
How many payments can I split my loan up into?
The number of payments depend on the monthly plan option you are enrolled for. Three- and six-month payment plans are available based on your purchase.
 
Which products are excluded from purchasing with Affirm?
Certain products may not be purchased using Affirm, including Pre-Order, DIY, Made to Order, personalized items and products valued at less than $150 or more than $17,500.
 
How can I return an order I placed using Affirm? Will I receive a full refund?  
All orders are subject to our Online Return Policy.   
Orders purchased through Affirm may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Your return must be received at the warehouse or in one of our Gucci stores within 30 days from the delivery date. Refunds will be submitted once the return has been received and processed at the warehouse. 
For Affirm purchases, please anticipate 3-10 additional business days for your loan to be updated after your return has been processed.
According to your loan agreement with Affirm, your first payment will be due 30 days after your order has shipped. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 30 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.  
Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors. 
 
How can I exchange an item I purchased using Affirm?
At this time, Gucci.com cannot offer exchanges for returned merchandise purchased using Affirm. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines listed in our Online Return Policy and place a new order on Gucci.com using Affirm as payment option. Please note new orders are subject to merchandise availability and loan approval.
 
What if I want to cancel my order with Gucci and reuse my Affirm loan with Gucci or another company?
When applying with Affirm to purchase a product on Gucci.com, your loan will apply only for that specific purchase and may not be used for a new purchase with Gucci or another company. If you wish to cancel your order, please Contact Us as soon as possible. 
 
Can I use Affirm in Gucci stores or outlets? 
Yes, Affirm is currently available in all standalone Gucci stores and outlet locations.
Please visit our Store Locator for your nearest boutique. 
 
Will Affirm affect my credit score? 
Please visit Affirm’s website www.affirm.com for more information. 
 
Who can I contact if I have any questions? 
For any technical or loan-related inquiries, please visit https://www.affirm.com/help
 
 

 

我能否使用多种付款方式?
目前,每笔订单我们仅接受一(1)种付款方式。
何时对我的信用卡扣费?
当我们验证信用卡详细信息、收到信用卡授权、确认卡有效性且准备好订单商品并准备发货后,才会对您的信用卡进行扣费。在您提交订单时,我们不会对您的信用卡进行扣费,但是您需要授权1英镑用于验证目的。
Will I be charged sales tax?
Orders placed on Gucci.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped. 
 
Gucci collects the Simplified Sellers Use Tax on taxable transactions delivered to Alabama and the tax will be remitted on the Client’s behalf to the Alabama Department of Revenue. Gucci’s program account number is SSU-R010266493. 
 
 
 
Do you accept or offer Gucci Gift Cards for sale on Gucci.com?

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

通过Gucci.com,每款产品可购买几件?

根据库存,每款商品最多可购买五件。若需企业采购,请访问网站“礼品”部分下的专门页面。

我能否取消或修改订单?

 如果您希望取消或修改订单,请尽快发送电子邮件至assistance@uk-onlineshopping.gucci.com。我们将尽可能满足您的要求。然而,一旦订单提交后,我们无法保证可以对其进行取消或修改。

 

配送

有哪些配送选项,运费是多少?

我们为所有订单提供免费快递配送服务(选定周六配送的订单除外)。自订单商品离开仓库时起,我们将在1-2个工作日内配送。所有订单均在周一至周六处理,不包含周日和节假日(周六配送仅在该选项适用并且已选定的情况下提供)。Gucci不对我们控制范围之外的意外延迟配送负责。

 
怎样跟踪我的订单?

 在订单处理过程中,Gucci会向您发送几封电子邮件,向您汇报您所购买商品的状态。请注意,出于安全考虑,我们不提供跟踪号,而是仅在发货确认邮件中提供跟踪链接。您将收到一封带有跟踪链接的发货确认邮件,以便您跟踪包裹。当我们从UPS收到您已签收的通知后,我们将立即向您发送签收确认邮件。

收货时是否需要签字?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby shipping center for pickup.

The courier will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse and automatically processed as a return. Contact Client Services to cooridinate your delivery.

 
Are there any delivery restrictions? Can I ship internationally?

The following delivery restrictions apply:

  • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us
  • Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
  • Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
  • Due to shipping restrictions from the U.S. Department of Transportation, nail polish may not be shipped by air. Please allow for additional time for delivery of these items. 
  • Orders containing nail polish and décor products will only be shipped within the continental U.S. and cannot be delivered to Alaska, Hawaii, or Puerto Rico. 
  • Python and crocodile products may not be shipped to California.
How do I use the Collect In-Store service?

 At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

  • Add your item to your shopping bag
  • Choose Collect In-Store as your delivery method at checkout
  • Select the store of your choice
 
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to collect your order – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.

 

What do I need to bring with me to the store to pick up my Collect In Store order?

To collect your order, please bring:

  • Your government-issued photo ID
  • Ready for Collection email
Is someone collecting on your behalf?
They will be asked to provide the following to collect your order:
  • Purchaser’s government-issued photo ID
  • Representative’s government-issued photo ID
  • Original method of payment, PayPal, Apple Pay or Affirm confirmation
  • Ready for Collection email
  • Authorization form signed by you
Please note, all of the above documents must be original and copies will not be accepted.
 

Returns & Exchanges

How can I return a product I purchased online?

SELF SERVICE ONLINE RETURN

Return using our self-service portal following these steps:

1. Start the return process by:

  • Clicking here,
  • Selecting “Return Item(s)” from your MY GUCCI account under My Orders, or
  • Clicking ‘Return’ through your delivery confirmation email.

2. Select the item(s) you would like to return and follow the prompts to process your return.

3. Once the return has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached.

4. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match those you selected while generating the return request.

5. Please proceed with choosing one of the following options:

  • Download your prepaid shipping label from your MY GUCCI account,
  • Access prepaid shipping label in your return confirmation email, or
  • Access prepaid shipping label QR code in your return confirmation email.

6. For printed label returns, print the prepaid label and attach it to the package. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. For QR code returns, bring your package to nearest shipping center and print out the shipping label. All returns shipped using the prepaid shipping label or QR code are complimentary.

7. Track the return shipment through the confirmation email, through your MY GUCCI account, or via the tracking number on the printed shipping label.

8. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.  You will receive an email confirmation when your return has been completed. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable.

 
ONLINE RETURN WITH A GUCCI CLIENT ADVISOR
A dedicated Gucci Client Advisor is available to assist facilitating your return:
1. Contact us by phone 1.877.482.2430 or by live chat (Monday – Saturday from 9AM to 11PM EST, Sunday from 10AM to 9PM EST)
2. Once the return has been submitted, a confirmation will be emailed with a QR code and a prepaid shipping label attached.
3. Pack the item(s) you wish to return in the original packaging. Please note the item(s) included in the package must match those you selected while generating the exchange request.
4. Please proceed with choosing one of the following options:
  • Access prepaid shipping label in your return confirmation email, or
  • Access prepaid shipping label QR code in your return confirmation email.
5. For printed label returns, print the prepaid label and attach it to the package. Follow the instructions in the return confirmation email to either call to schedule a pickup or to bring the package to the nearest shipping center. For QR code returns, bring your package to nearest shipping center and print out the shipping label. All returns shipped using the prepaid shipping label or QR code are complimentary.
6. Track the return shipment through the confirmation email, through your MY GUCCI account, or via the tracking number on the printed shipping label.
7. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.  You will receive an email confirmation when your return has been completed. Please note it may take up to 10-15 business days for the funds to be available in your account and that any shipping charges incurred at the time of purchase are non-refundable.
 
IN-STORE RETURN
A dedicated in-store Gucci Client Advisor is available to assist facilitating your return:
1. You may return your item to any Gucci store (excluding Gucci outlet stores).  Merchandise cannot be returned to department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.  Visit the following link to locate your nearest Gucci Store
2. Bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. Merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for a return
 
INTERNATIONAL PURCHASES RETURNS AND EXCHANGES
It is not possible to return or request a refund for international purchases. However, you can exchange items with proof of purchase, as long as they meet all requirements. The exchange will be based on the current local price: if there is a difference in price due to local tax rates, you will need to pay the difference. Please note that for international exchanges, we cannot credit the tax from your original purchase.
What is your return policy? how many days do I have to return a product?

Returns 

Eligible returns of products purchased on Gucci.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in the United States (excluding Gucci outlet stores).  Please note, corporate gifts must be returned exclusively to Gucci.com.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie and swimwear products, the underwear protection, when provided, must also be intact. 
  • Beauty products may only be returned if unopened within 10 days from the date of delivery.
  • Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached.  Returns on these specific items will only be honored if the label remains intact.
  • Due to the intimate nature of swimwear and lingerie, these products should be tried on wearing your own clothing underneath.
  • Made to Order, DIY and personalized items and lingerie products are final sale and cannot be returned.
  • Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
  • Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.

All items must match those identified in return request.

 

Exchanges

We are happy to facilitate exchanges for online purchases, you can make an exchange online by following the link in your order delivery confirmation email or signing into your MY GUCCI account and visiting your 'My Orders' section. Alternatively, you can contact a Client Advisor at +1.877.482.2430 or visit a Gucci store. Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Exchanges made online are only applicable for a different size of the same item purchased and for equal or lesser value items.

The exchange window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. 

 

 

Can I return an item that I bought online to a Gucci boutique?

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

 
  • Items purchased through PayPal, Amazon Pay and Affirm will be accepted in-store, packaged and shipped on your behalf to the warehouse for processing. 
  • Shipping costs will not be subject to refund.
  • Made to orders are considered final sale and cannot be cancelled, modified or returned.
  • Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. Please contact Gucci Customer Care
  • Corporate gifts must be returned exclusively to Gucci.com.  
  • A different return policy may be applicable for in-store purchases. 

 

Please refer to our Online Return Policy for more information.

 

 

Where can I return or exchange a Collect In-Store item?
We offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.  
Items must remain in their original condition with all labels attached and intact.Please note, Made-to-order and personalized items are not returnable.
What is your return policy for items purchased in store?
Extended returns for the holiday season. Purchases made in-store from November 10 to December 25 will include extended complimentary returns until January 25.
 
Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.

Full price merchandise purchased at Outlet locations can be exchanged in any Gucci store in the United States (excluding department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.)
 
Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. 
 
Refunds will be issued in the same form as original payment.

Outlet locations will only accept exchanges.

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used. 

Orders purchased using Affirm are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with Affirm will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 45 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.

 

 

 
Are delivery charges refundable?
Any original shipping charges incurred at the time of purchase are non-refundable.
Can I return a personalised item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.

How do I exchange an item I purchased online?

In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email.

Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same credit card used for original payment. 
  
At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines above and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.  
  
Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made.
  
Please refer to our Online Return Policy for more information and return instructions.

Gifts

Does Gucci offer E-Gift cards?
E-Gift Cards
At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.
 
 
What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

 
Complimentary Gift Wrap
Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.
 
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, please Contact Us.
 
Can I personalize my gift?
Gucci offers personalization options to give your item a unique customized finish. 
 
Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.
Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please contact us for more information. 

 

Can I get my purchase gift-wrapped?

Gucci.com Orders

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

 

Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned in accordance with our Online Return Policy. However, refunds may only be issued to the same credit card used for original payment. 
  
At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund in accordance with our Online Return Policy and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.  
 
Please refer to our Online Return Policy for more information and return instructions.
Can I order corporate gifts on the website?

For full terms and conditions applicable to corporate gifts, please Contact Us. 

 

Care & Repair

グッチは製品購入後のアフターサービスを実施していますか?

 グッチでは、グッチ公式オンラインショップ、グッチ ショップ、グッチの認定を得た正規販売店でお買い上げいただいた製品に対し、お手入れと修理のサービスを提供しております。  

グッチの将来のビジョンは、循環型経済の原則をデザインと創造のプロセスに統合する取り組みをさらに加速・強化し、さらに素材選びから製品寿命の延長に至るまで、サステナビリティを取り入れることです。その意味においても、製品のお手入れと修理のサービスを通して、グッチはお客さまに繰り返し愛用していただき、製品を長くお使いいただけるようにすることを目指します。(詳細については、FAQをご参照ください:グッチでは循環型経済をどのように促進していますか?)
グッチの製品のお手入れと修理のサービスは、まずそのアイテムの状態を評価することからスタートします。ご要望に応じてグッチのクライアントアドバイザーが適切な解決策をご案内し、プロセスを通して逐次ご連絡いたします。
 
How do I care for my Gucci item?

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Does Gucci offer a warranty on its products?

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
 
If you need assistance or service, you may:
Can I go to a Gucci store for alterations?

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may: 
 
• Visit any retailer or authorized service center listed at the following link
 
• Contact Gucci Client Services
 
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 
 
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 
 
- A five-year international warranty on Premium Watches collection. 
 
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  
 
Complete warranty information on Gucci watches is available by clicking here
 
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.
 
GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 
 
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 
 
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 
 
You can find it engraved on the back of the case of your watch. 

 

How can I request a repair of my Gucci watch?
If you wish to bring in your timepiece for repair, you can do so by choosing to drop off your timepiece at any Gucci store or authorized point of distribution found here or send in your timepiece via mail to one of our service centers. 
Please allow 2-4 weeks for our repair assessment and an additional 2–4 weeks for the repair. Once we have received the details of your repair request in our service center we will initiate the repair evaluation and a detailed repair charge estimate will be provided to you via email once the assessment has been completed. You will be notified about the estimated repair charge and you will provide your written approval to proceed before we initiate any next steps.
 
Send in your timepiece for repair by Mail
If you wish to mail in your Gucci Watch for repair, please follow below instructions for timepiece repairs. 
Please enclose the below items in your shipment
  • Your time piece securely packaged and ready to be shipped via secured mail to one of the below 4 Service Centers. The locations are listed by state so you may find the location that is closest to you.
  • A detailed repair request, including the type of repair needed
  • Your contact information, including name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt 
Please ship your timepiece repair any one of our 4 Service Centers in the US depending on your geographic location: 
  • New Jersey: GTSC, 150 Totowa Road, Doors 50-51, Wayne, NJ 07470, Phone 866-692-8244, Email: servicecenter@gucci.com 
  • California: Robert Guenther Service, 210 Post Street #802, San Francisco, CA 94108, Phone 415.433.2874, Email: watchrepairservice@gmail.com 
  • Illinois: Glezer Kraus, 6677 N. Lincoln Ave, Lincolnwood, IL 60712, Phone 847.673.8050, Email: watchrepair@glezerkraus.com
  • Texas: Atelier, 5444 Westheimer STE 1550, Houston TX 77056, Phone 713.965.9209, Email: ateliertx@yahoo.com

 

Request your timepiece repair by dropping off your repair in one of our Gucci stores, retailers or service centers.
You may find a list of all authorized retailers by finding the location closest to you here.
Please enclose the below items in your repair request when visiting us:
  • Your time piece securely packaged 
  • A detailed repair request, including the type of repair needed
  • Your contact information, including your name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt
How has my vintage item been treated?

Each rare and beautiful piece from Vault tells a unique story, narrated by the characteristics that it has developed over time. Selected by the Creative Director and Gucci archivists for their particularity and character, each item has been sanitized and reconditioned by in-house artisans. Throughout this process, utmost care has been taken to restore the item with respect to its original features.

What condition can I expect my vintage item to be in?

As soon as you hold a piece of the Vault, you begin to write a new chapter of its story—the beginning of a relationship that connects each owner with the next. While each item has been reconditioned by in-house artisans, each mark, crease or abrasion is a part of the item's story, the element that makes it like no other that should be expected and treasured. A selection of items has been hand-painted with a personalized design created by Gucci, making them truly one-of-a-kind pieces. Please refer to each item's product description page to find out if an item has been through this process.

サステナビリティ

グッチではサステナブルな事業戦略を導入していますか?

グッチでは包括的な取り組みに基づき、新たな資源の調達方法、環境負荷を低減した素材や製造工程、循環型生産ラインの開発によって、環境への影響を抑制し自然を保護するとともに、人権と相互の尊重、インクルージョンの強化に取り組んでいます。

 

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。 

 

2015年にグッチは長期的な取り組みを強化し、「Culture of Purpose」というサステナビリティ戦略を掲げました。この10か年計画は、社会や環境における一連のサステナビリティ目標を設定しており、これには多様性やジェンダー格差是正の推進、健全な労働環境の実現、伝統的なクラフツマンシップの継承、自然保全・修復や再生型農業への投資を目的とした「環境戦略ポートフォリオ」を通じた環境に配慮したアプローチの推進などが含まれます。グッチは、温室効果ガスを削減すると同時に自らのサプライチェーンを直接変革することで、社会にポジティブな影響をもたらすべくその取り組みを進めています。

詳細については、https://equilibrium.gucci.com/ja/guccis-nature-positive-vision-from-the-ground-up-to-collections/をご覧ください。 

詳しくはGucci Equilibriumにアクセスのうえ、グッチのコーポレート サステナビリティ&レスポンシビリティ ポリシーをご覧ください。 

グッチでは環境への影響をどのように測定していますか?

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。詳しくは、グッチのデジタルEP&L(環境損益計算書)にアクセスのうえ、グッチのEP&LとGucci Equilibriumをご覧ください。

グッチのサステナビリティに関する詳細情報は、どこで確認できますか?

Gucci Equilibriumは、よりよい未来に向けて人と地球を大切にするための、私たちが守るべき原則や行動をひとつに繋ぐものです。詳細については、equilibrium.gucci.comをご覧ください。また、社会や環境のサステナビリティに貢献するグッチの活動を紹介するインスタグラム アカウント、instagram.com/GucciEquilibriumも開設しています。グッチ製品のサステナビリティの特徴については、Gucci.comの各商品の詳細ページで紹介しています。 

グッチのコレクションではサステナブルな材料やファブリックを使用していますか?

 環境に与える影響を削減する取り組みの一環として、グッチでは優れたクラフツマンシップと高いクオリティはそのままに、環境への影響の少ない素材を取り入れ、サステナブルな製造方法を促進しています。グッチでは、ケリング グループの原材料および製造プロセスに関する基準に従って原材料を調達しています。

アニマルウェルフェアと生物多様性は、どのように守られていますか?

グッチおよびケリング グループは、生物多様性や生態系機能の保全と保護、ならびにアニマルウェルフェアの尊重に取り組んでいます。

ケリングのサプライチェーンにおいて確実に動物が保護・尊重されるよう、グループのサプライヤー向けに、農場や加工施設でのアニマルウェルフェアについて一連の基準を策定しています。 

 
また、ケリング グループ全体でも、生物多様性戦略を策定し、グッチもその戦略に準じています。
 
グッチでは、自然環境にポジティブな影響を与えるため、さまざまな取り組みを立ち上げています。グッチは自然や生物多様性を保全・修復すると同時に、温室効果ガスの排出量やその他の環境への影響を軽減しています。2020年以降、グッチは自社の自然環境へのアプローチにおける重要な柱である、環境再生型農業に投資しています。 
環境再生型農業は自然を枯渇させることなく再生・強化し、それに伴って多くの環境的かつ社会的な利益をもたらします。合成化学物質の使用を廃止し動物福祉を向上させることで、植物や野生動物の生物多様性を保全・修復することにも貢献しています。
詳細は、詳細は、Gucci Equilibriumをご覧ください。
グッチでは本物の毛皮を使用していますか?

 グッチでは、米国人道協会(HSUS)とイタリアのNGO、LAVの支援を得て、2017年に発表した2018年春夏コレクションより、製品への毛皮の使用を禁止しています。この決定に伴って、ファーフリー アライアンスによるファーフリー リテーラープログラムにも参加しています。グッチのファーフリーポリシーについては、Gucci Equilibriumでご確認いただけます。

リサイクルプラスチックおよび使い捨てプラスチックについて、グッチの見解を教えてください。

グッチではプラスチックの使用を最小限に抑え、よりサステナブルな材料を選択することで、環境への影響を抑制し、生物多様性の保護に取り組んでいます。

原材料および製造工程に関するケリング グループの基準に準拠しているほか、リサイクルされたプラスチックを優先的に製品に使用しています。

プラスチックに関するコミットメントについては、Gucci Equilibriumとケリング グループの基準をご確認ください。 

2019年のファッション協定を通じてグッチが署名した目標の一つが、プラスチックの消費と廃棄物に関するものでした。2030年までに使い捨てプラスチックパッケージの使用を廃止することを目指しており、Eコマースやショップで使用されるグッチのすべての製品パッケージで、使い捨てのバージンプラスチックは使用していません。上記に加え、グッチではオフィスを含むサプライチェーンやグッチの組織全体で、サステナブルな選択肢を取り入れるよう努めています。
また、上記に加え、グッチでは自社の事業全体でサステナブルな代替パッケージを取り入れるよう取り組んでいます。 
詳細はGucci Equilibriumをご覧ください。
グッチでは、製品に使用するすべてのプレシャスストーンと貴金属をサステナブルな方法で調達しています。

グッチでは、製品に使用するすべてのプレシャスストーンと貴金属をサステナブルな方法で調達することに取り組んでいます。バージン原料の採掘と抽出に伴う環境への影響を軽減するために、グッチは、2025年までにアクセサリーのハードウェアとジュエリーに、リサイクルされた貴金属を最大限使用することを約束しています。

グッチでは、ケリング レスポンシブル ゴールド フレームワーク(責任ある金調達の枠組み)を通じてゴールドを購入しています。これは、責任ある方法で倫理的にゴールドを調達するための革新的な方法です。またグッチは責任あるジュエリー協議会(RJC)のメンバーにも名を連ねており、この組織は、ゴールド、プラチナ、ダイヤモンドのサプライチェーン全体を通して、責任があり、倫理的、社会的、環境的に最善の方法を普及推進することを使命としています。 

 
2015年以降、グッチがジュエリー用に購入したすべてのゴールドは、RJCのCOC(加工・流通過程の管理)認証を得ています。
詳細は、Gucci Equilibriumをご覧ください。
グッチはパッケージの使用において、サステナブルな取り組みを行っていますか?

あらゆる紙や段ボールは、サステナビリティを考慮して調達した原材料を使用しています。リサイクルしやすいよう、コーティングは施していません。トーションのショッピングバッグのハンドルは100%リサイクルポリエステル製で、糊を使わず結んで留めているため、部材ごとに分別しやすくなっています。ダストバッグとスーツカバーは再生コットン製です。リボンはオーガニックコットン100%で、ハンガーはリサイクルポリエチレン製です。

グッチでは、Eコマース製品発送時のプラスチックを削減し、サステナビリティを考慮して調達した原料から作られた紙を使用し、再利用しやすいようボックスのデザインを再考するなど、パッケージを最適化しています。 

 
詳細は、Gucci Equilibriumをご覧ください。
 
 
ロッソ アンコーラ パッケージ
 
グッチショップでの包装には、サステナビリティを考慮して調達された資材を使用しています。リサイクルしやすいよう、ショッピングバッグのハンドルにもペーパーを使用し、単一の素材で構成されています。ダストバッグとスーツカバーはリサイクルナイロン製です。グッチ公式オンラインショップの製品については、物流用梱包材に以下のような特殊なイノベーションを導入しています。サステナビリティを考慮して調達したペーパーを使用した外箱、緩衝材、テープ。外箱は返品時の再利用が可能です。最適な形で製品にフィットするよう設計されたパッケージは、輸送効率を最適化することで使用する車両の数を減らし、二酸化炭素排出量の削減につながります。
グッチでは循環型経済をどのように促進していますか?

グッチの将来のビジョンは、循環型経済の原則をデザインと創造のプロセスに統合することです。この戦略をサポートするため、すべてのコレクションでリサイクル素材や再生素材の使用量を増やし、プラスチックのリサイクルおよび再利用をサプライチェーン全体に拡大しています。またグッチでは、毛糸や未使用のファブリックなど、産業廃棄物に由来する繊維や素材の使用を増やしています。グッチの循環型社会への取り組みについて、詳細はGucci Equilibriumをご覧ください。

グッチは非動物性由来の製品を提供していますか?

グッチは最高水準のアニマルウェルフェアを保証し、該当するすべての法規や規制に準拠しています。2017年10月に毛皮の使用を禁止して以降、サステナブルな素材を使用することで、非動物性製品の提供を増やしています。その一例が、デメトラなどの代替レザーです。(FAQにて「グッチでは本物の毛皮を使用していますか?」の項目をご参照ください。)デメトラは70%以上の植物性原料、および再生可能な資源(ヴィスコース、木材パルプ、バイオ由来のポリウレタン)を使用しています。イタリア国内のグッチの工場で作られており、なめし加工に使われるのと同じ卓越した技術や工程を採用した、柔軟で弾力性のあるしなやかな素材です。2020年6月以降、Gucci.comではグッチ製品のすべてのサステナブルな特徴をご紹介しています。

グッチのサプライチェーンでは、責任ある取り組みをどのように保証していますか?

グッチは、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、自社の業務を倫理的かつサステナブルに管理するための自社の取り組みと一致していることを保証します。信頼できる厳選したサプライヤーネットワークを活用し、グッチのサステナビリティ基準と倫理規範に準拠するよう緊密に連携しています。グッチのビジネスにおける社会および環境面でのサステナビリティに対する取り組みについての詳細は、Gucci Equilibriumにアクセスのうえ、グッチの責任あるサプライチェーンについてご覧ください。また、グッチのコーポレート サステナビリティ&レスポンシビリティ ポリシーでもご確認いただけます。

MY GUCCI Account

What is a MY GUCCI account?
MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.  Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order.  With a MY GUCCI account, you can curate your own tailor-made collection by adding items to your wish list and receive personalized advice from our Client Advisors. 
How can I create a MY GUCCI account?
Visit our registration page (here) so we can welcome you into the House.
How do I modify or delete MY GUCCI account?
To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account.
 
To delete your account, please Contact Us.
 
How do I sign up for the latest on what’s happening at Gucci?
Subscribe to receive Gucci emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive Gucci emails under Account Settings.
 
 
How can I unsubscribe to the Gucci's mailing list?

Unsubscribe to be removed from our mailing list. 

What is Gucci’s Privacy Policy?

Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

Contact Us

Contact Us

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).

何かご不明点がございましたら、お問合せください。

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Inquiries about Gucci website or online purchases
電話番号
グッチ公式オンラインショップのお問い合わせ営業時間は、月曜日から金曜日(祝日除く)の午前8時から午後10時(EST)、土曜日(祝日除く)は午前9時から午後10時(EST)までとなります。
オンライン・チャット
オンラインチャットの受付時間は、10:00-20:00 です。(年始を除く)
Apple Messages
Our Client Advisors are available to answer your Apple messages from Monday - Saturday from 9 AM to 8 PM (EST). Sunday from 10 AM to 7 PM (EST).
WHATSAPP US
Our Client Advisors are available to answer your WhatsApp messages
Monday through Saturday, 9:00AM - 8:00PM EST,
and Sunday 10:00AM – 7:00PM EST, excluding holidays.
Eメール
Eメールによるお問い合わせは、「Eメールで問い合わせ」をクリックし、お問い合わせ内容とお客様情報をご入力の上、送信をお願いいたします。
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