Gucci Services Complimentary Exchanges & Returns Back Your order will arrive in the House’s signature packaging. At checkout, you can choose to include a reusable tote bag, the classic signature box, or our shopping bag from the boutique. Please note, images are representative and may vary slightly.
Back Complimentary Exchanges & Returns Return and Exchange Policy Items must be returned or exchanged within 30 days of delivery.
Returns and exchanges may be made by email or in-store.
Items must remain in their original condition with all labels attached and intact.
Made to Order and personalized items are not eligible for return or exchange.
Additional details are available during checkout or in the FAQs section .
How to Return or Exchange Initiate a return or an exchange by selecting “Return this Item” in your MY GUCCI account, through your shipping confirmation email, or by contacting a Client Advisor .
Once approved, a prepaid shipping label will be emailed to you or available for download in your MY GUCCI account.
Collect In Store Returns and Exchanges For Collect in Store orders, returns or exchanges can be made within 30 days in-store or by contacting Client Services .
The return window begins on the date your item is made available for collection.
Back Once your order has been processed, you will receive an email confirming your order has shipped.
A signature will be required upon delivery.
Pre-order and Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Express delivery once they become available.
To track your order, visit your MY GUCCI account or shipping confirmation email.
Complimentary Shipping Timelines Express Delivery (Continental U.S.) - Free Estimated delivery: 2-3 business days.
Note that nail polish will ship ground due to shipping restrictions.
Express Delivery (Alaska, Hawaii, Puerto Rico) - Free Estimated delivery: 4-5 business days.
Collect in Store - Free Estimated delivery: 1-2 business days. Store collection period: 14 days.
Premium Shipping Timelines Next Business Day Delivery - $25 Order by 4pm EST on a business day. Delivery between 9am - 8pm, Monday to Friday.
Back Gucci accepts the following payment options for online purchases:
Note: PayPal may not be used for Made to Order Décor or personalized items.
You can split payments into monthly installments. For further details, visit the FAQs section on Gucci.com.
The full transaction amount will be charged once your card details are verified, credit authorization is received, item availability is confirmed, and your order is prepared for shipping.
For Made to Order, personalized, and selected Décor products, payment will be taken at the time the order is placed.
For further details, visit the FAQs section on Gucci.com.
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