FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery windows:

Continental U.S.	Premium Express: Delivery within 2-4 business days
Continental U.S. - Fragrance only	Ground Delivery: Delivery within 8 business days
Alaska, Hawaii, Puerto Rico	Premium Express: Delivery within 4-5 business days

For other availabilities, please see below:

 

Availability	Status	Delivery Window
Pre-Order	These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Back-Order	These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Made to Order	These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Personalized Items	These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created.	Please refer to the delivery date estimate noted on the product description page and at checkout.

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator. 

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

 

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

 

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

 

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

 

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

 

 

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

Gucci accepts the following forms of payment for online purchases:  

1. Visa
2. American Express
3. MasterCard
4. Paypal
5.         Apple Pay
6. Discover
7.         Amazon Pay
8. JCB
9.         Affirm
10.         Union Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

Amazon Pay may not be used to purchase Made to Order, DIY or Personalized items.

Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on Gucci.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

 

How can I checkout using Amazon Pay?

Once you’ve added items to your cart, the Amazon Pay button will appear.

First-time users paying through Amazon Pay on Gucci.com must accept Amazon’s Terms & Conditions before proceeding to payment.

After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

 

Can I use Amazon Pay in Gucci stores or outlets?

Currently the Amazon Pay payment option is not available in Gucci stores or outlet locations.

 

How can I return an order I placed using Amazon Pay? 

All orders are subject to Gucci’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors.

 

Will my Gucci.com order appear in my Amazon Orders?

Your Gucci.com order details will not appear under Your Orders on your Amazon account. However, you can find your Gucci order information within the Amazon Pay section of your account activity.

If you have a Gucci.com account, you are able to see all order information within your account. You can create a Gucci.com account here where you can track the status of your order and access your order details.

 

Will my order be shipped by Amazon?

No, your order will be processed and shipped by Gucci.com. For questions or assistance regarding your order, please contact Gucci Client Services.

 

Who can I contact if I have any questions?

For more information or assistance with your order, please contact Gucci Client Services.

For inquires related to your Amazon account, please contact Amazon at: https://pay.amazon.com/help/ or https://pay.amazon.com/using-amazon-pay.

1. At checkout, select the “monthly payments” tab in the payment section
2. Confirm your billing information and order details
3.  You will then be prompted by an Affirm pop-up to sign in or create an account with Affirm
4.  Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped

For Affirm purchases, please anticipate 3-10 additional business days for your loan to be updated after your return has been processed.

 

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 Affirm orders are subject to your loan agreement with Affirm. The first monthly payment will be charged 30 days after the shipment date. In some cases, a down payment will be required and will be charged when your order is placed.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

Potete acquistare fino a 5 pezzi dello stesso articolo, in base alla disponibilità. Per le Vendite Aziendali, vi preghiamo di controllare l'apposita sezione sul sito all'interno della categoria "regali".

Se desiderate cancellare o modificare il vostro ordine, vi preghiamo di inviare un'email il prima possibile all'indirizzo assistance@uk-onlineshopping.gucci.com. Faremo del nostro meglio per soddisfare la vostra richiesta. Una volta che l'ordine è stato impostato, non saremo però più in grado di garantire la cancellazione o la modifica dello stesso.

Se avete ricevuto il vostro ordine e desiderare restituirlo o cambiarlo vi preghiamo di fare riferimento alle istruzioni di reso incluse nella consegna. Una volta ricevuto il vostro reso, processeremo il rimborso o la richiesta di cambio.

Offriamo la spedizione gratuita su tutti gli ordini esclusi quelli per cui è richiesto il servizio ‘consegna di sabato’. Dal momento in cui l'ordine lascia il nostro magazzino, questo viene consegnato entro 1-2 giorni lavorativi. Tutti gli ordini vengono consegnati dal Lunedì al Sabato (solo dove disponibile e dove il servizio ‘consegna di sabato’ è stato selezionato), esclusi i giorni festivi. Gucci non si ritiene responsabile per imprevisti ritardi nella consegna indipendenti dalla nostra volontà.

Gucci invierà più e-mail durante l'elaborazione dell'ordine, per tenervi informati sullo stato del vostro acquisto. Vi informiamo che per motivi di sicurezza non viene fornito un numero di spedizione. Nella mail di conferma di spedizione forniremo un link per tracciare il trasferimento. Successivamente riceverete una conferma di consegna, non appena saremo informati da UPS che il vostro ordine è stato consegnato.

Per motivi di sicurezza , per tutti gli acquisti effettuati con Gucci Online sarà necessaria la firma del Cliente o di un adulto delegato maggiore di anni 18. Tutti gli ordini sono consegnati da UPS. Se non sarete disponibili al momento della consegna , l'autista effettuerà un totale di tre tentativi di consegna in 3 giorni consecutivi. Se nessuno sarà disponibile per il ritiro del pacco, dopo 5 giorni senza ricevere comunicazioni, il pacco verrà spedito indietro al mittente. Il corriere potrebbe richiedere l’esibizione di un documento d’identità da parte del soggetto che ritira il collo.

Per conoscere tutte le destinazioni disponibili, cliccare su "Inviare a" in alto a sinistra per visualizzare l'elenco dei paesi/regioni in cui il sito è attivo.

 At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

 

To collect your order, please bring:

• Your government-issued photo ID
• Ready for Collection email

Il prodotto può essere restituito utilizzando l'etichetta di reso gratuito fornita con ogni spedizione.

Per gli acquisti online, Gucci rimborserà per intero il prezzo dei Prodotti a patto che questi vengano restituiti dal Cliente non indossati, non usati e non danneggiati, nonché accompagnati dalla relativa fattura originale, con il packaging istituzionale Gucci e con l'etichetta o l'adesivo o il sigillo intatti e attaccati al Prodotto.

La merce dovrà essere restituita entro il termine di 14 (quattordici) giorni che decorrono dalla data di ricevimento dei Prodotti.

Gucci si riserva il diritto di rifiutare a sua discrezione la restituzione di quei Prodotti che non risultino conformi ai requisiti indicati sopra.

Potrete restituire i prodotti acquistati online su questo sito, senza alcuna spesa aggiuntiva, in tutte le Boutique Gucci qui elencate. Vi ricordiamo che tutti i resi dovranno essere accompagnati dalla relativa fattura. Gli acquisti online non potranno essere resi a negozi outlet Gucci, corners, franchisees e duty free. Vi preghiamo di considerare che le spese di spedizione non sono rimborsabili e che per gli acquisti in Boutique potrebbe essere applicata una diversa politica di reso.

Outlet locations will only accept exchanges.

Gucci farà il possibile al fine di assicurare un rimborso il prima possibile. I resi su Gucci.com sono processati entro e non oltre 14 (quattordici) giorni dalla data in cui Gucci è stata informata della decisione del Cliente di recedere dal contratto. Gucci invierà una e-mail di notifica una volta effettuato il rimborso. I rimborsi verranno effettuati con la medesima modalità di pagamento utilizzata per l'acquisto.

Any original shipping charges incurred at the time of purchase are non-refundable.

Su ordini di prodotti personalizzati non sono accettate modifiche, cancellazioni, cambi o resi.

Per cambiare un prodotto, restituite il prodotto originale seguendo le istruzioni di reso fornite con la email di conferma di spedizione. Vi preghiamo di considerare che i nuovi ordini sono soggetti alla disponibilità dei prodotti. Sarete informati nel caso in cui non fossimo in grado di evadere il vostro ordine.

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

 

Tutti gli ordini impostati su Gucci.com vengono inviati in confezione regalo Gucci chiusa con un nastro di raso. Le scatole Gucci sono disponibili soltanto per prodotti di dimensioni pari a 18" x 18" x 8"/45 cm x 45 cm x 20 cm circa o inferiori. Per prodotti più grandi, verrà spedita con il pacco una busta Gucci. Durante l'impostazione dell'ordine avrete l'opzione di includere un messaggio personalizzato ed omettere il prezzo dalla fattura.

I regali acquistati su Gucci.com possono essere restituiti. In ogni caso, il rimborso può essere riaccreditato esclusivamente sulla forma di pagamento utilizzata al momento dell’acquisto. 

 

Per più informazioni e istruzioni sui resi, si rimanda alla nostra Policy sui Resi Online.

Per maggiori informazioni ed un preventivo personalizzato vi preghiamo di contattarci via email all'indirizzo: corporatesaleseurope@it.gucci.com.

The House’s signature packaging comes in Rosso Ancora red. All Gucci.com orders will also receive one exclusive reusable Gucci cotton canvas shopper tote. Exceptions include orders consisting solely of ties, as they will already arrive in a designated eco pouch.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.  

Gucci fornisce servizi di assistenza e riparazione dei prodotti acquistati da Gucci.com, negozi Gucci e rivenditori autorizzati Gucci.

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services.

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

 

• Your time piece securely packaged and ready to be shipped via secured mail to one of the below 4 Service Centers. The locations are listed by state so you may find the location that is closest to you.
• A detailed repair request, including the type of repair needed
• Your contact information, including name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt 

• New Jersey: GTSC, 150 Totowa Road, Doors 50-51, Wayne, NJ 07470, Phone 866-692-8244, Email: servicecenter@gucci.com 
• California: Robert Guenther Service, 210 Post Street #802, San Francisco, CA 94108, Phone 415.433.2874, Email: watchrepairservice@gmail.com 
• Illinois: Glezer Kraus, 6677 N. Lincoln Ave, Lincolnwood, IL 60712, Phone 847.673.8050, Email: watchrepair@glezerkraus.com
• Texas: Atelier, 5444 Westheimer STE 1550, Houston TX 77056, Phone 713.965.9209, Email: ateliertx@yahoo.com

 

• Your time piece securely packaged 
• A detailed repair request, including the type of repair needed
• Your contact information, including your name, postal address, phone number and an email address 
• Your timepiece warranty card  
• The original sales receipt

Ogni modello raro e speciale di Vault racconta una storia unica che viene narrata tramite le caratteristiche che ha sviluppato nel tempo. Ogni articolo, selezionato dal Direttore Creativo e dagli archivisti di Vault per la sua unicità e le sue funzioni, è stato sanificato e ricondizionato dagli artigiani della Maison. Nel corso di questo processo, è stata dedicata la massima attenzione al ripristino dell'articolo rispettando i suoi dettagli originali.

Acquistare un articolo Vault significa entrare a far parte di un nuovo capitolo della sua storia. L’oggetto diventa l’espressione di un legame indissolubile con chi l’ha posseduto in precedenza e chi lo porterà con sé negli anni a venire. Anche se ogni articolo è stato ricondizionto dagli artigiani della Maison, ogni piccolo segno che compare sulla superficie diventa parte della sua storia, rendendolo un pezzo unico ed esclusivo. Una selezione di articoli è stata dipinta a mano con un design personalizzato creato da Gucci: un dettaglio che rende i modelli unici nel loro genere. Fai riferimento alla descrizione di ogni prodotto per scoprire se è stato arricchito con questo metodo.

Con una visione del mondo olistica, Gucci si impegna a ridurre il suo impatto e ad aiutare a proteggere la natura sviluppando soluzioni eco-sostenibili, che includono l’utilizzo di materiali a ridotto impatto ambientale, metodi di produzione e innovazione circolari, sostenendo al contempo i diritti delle persone e promuovendo l'inclusività e il rispetto. 

 

Partendo dalla scelta e dalla tracciabilità delle materie prime, Gucci garantisce – internamente e lungo la filiera – che gli standard di responsabilità sociale e ambientale riconosciuti a livello internazionale siano rispettati e coerenti con il proprio impegno per una gestione etica e sostenibile delle operazioni. 

 

Nel 2015 sono stati amplificati gli impegni a lungo termine per progettare la strategia "Culture of Purpose": un piano decennale che è sostenuto da una serie di obiettivi di sostenibilità sociale e ambientale, tra cui promuovere la diversità ela parità di genere, offrire un ambiente di lavoro  attento e accogliente, favorire il proseguimento delle tradizioni artigianali,  portare avanti il suo approccio positivo per la natura attraverso il Natural Climate Solution Portfolio che mira a proteggere e ripristinare la natura e a investire nell’agricoltura rigenerativa. La Maison è impegnata a ridurre le proprie emissioni di gas serra e contemporaneamente a generare impatti sociali positivi, trasformando direttamente la propria catena di approvvigionamento.  (leggi di più su equilibrium.gucci.com)

 

Per saperne di più, visita Gucci Equilibrium e leggi la nostra Politica di sostenibilità e responsabilità aziendale. 

Partendo dalla scelta e dalla tracciabilità delle materie prime, Gucci garantisce – internamente e lungo la filiera – che gli standard di responsabilità sociale e ambientale riconosciuti a livello internazionale siano rispettati e coerenti con il suo stesso impegno per una gestione etica e sostenibile delle operazioni. Per saperne di più, visita Gucci Digital Environmental Profit and Loss (EP&L) e leggi di più sul EP&L su Gucci Equilibrium qui: https://equilibrium.gucci.com/environmental-profit-and-loss-accounting/. 

Gucci Equilibrium rappresenta i principi che stanno a cuore alla Maison e le azioni introdotte per aiutare a proteggere il nostro pianeta e sostenere i diritti delle persone, per il nostro futuro collettivo. Per maggiori informazioni visita Gucci Equilibrium e scopri l'Instagram di Gucci dedicato alla sostenibilità sociale e ambientale su Instagram.com/GucciEquilibrium 

Come parte dell’impegno preso da Gucci per ridurre il proprio impatto ambientale, la Maison si concentra sull’integrare materiali a basso impatto ambientale e sulla promozione di processi di produzione sostenibili per le proprie collezioni, garantendo al contempo prodotti dalla realizzazione artigianale e qualità superiore. Le materie prime di Gucci sono state acquistate in linea con gli standard del Gruppo Kering per le materie prime e i processi di produzione.

GUCCI e Kering Group si impegnano a preservare e proteggere la biodiversità, le funzioni dell'ecosistema e rispettare il benessere degli animali. 

Per garantire la cura e il rispetto degli animali nelle proprie filiere, Kering ha sviluppato una serie di standard per il benessere degli animali destinati ai fornitori del Gruppo negli allevamenti e negli impianti di lavorazione. 

A livello di Gruppo, Kering ha sviluppato una strategia dedicata alla biodiversità a cui Gucci si allinea.

Gucci ha lanciato varie iniziative per contribuire ad avere un impatto positivo sulla natura. La Maison protegge e ripristina la natura e la biodiversità, riducendo al contempo le proprie emissioni di gas serra e gli altri impatti ambientali. Dal 2020 Gucci investe nell’agricoltura rigenerativa come pilastro importante della sua strategia nature-positive.

L’agricoltura rigenerativa ricostruisce e rafforza la natura anziché impoverirla e porta con sé altri vantaggi ambientali e sociali. Contribuisce a proteggere e ripristinare la biodiversità delle piante e della fauna selvatica, eliminando l’uso di sostanze chimiche di sintesi e migliorando il benessere degli animali.

Scopri di più su Gucci Equilibrium. 

 

Sostenuto dalla Humane Society of The United States e dalla LAV, nel 2017 con la Collezione Primavera Estate 2018 Gucci ha scelto di sospendere l’utilizzo della pelliccia per tutti i suoi prodotti. A seguito della decisione, la Maison ha anche aderito al Fur Free Retailer Program di Fur Free Alliance.

Gucci si impegna a ridurre l'impatto ambientale e proteggere la biodiversità riducendo al minimo l'uso della plastica attraverso l’utilizzo di materiali più sostenibili. 

 

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

Unsubscribe to be removed from our mailing list. 

Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).