Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

Complimentary shipping & returns

Enjoy shipping in 1 – 2 business days, complimentary returns and streamlined exchanges with no extra cost.

Collect In Store

Order online and collect your order from your preferred Gucci boutique.

Order & Return Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person for advice on everything from styling and gifting to aftercare.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Whether you are giving it or keeping it for yourself, give your order a personalized feel with our gifting options.

Packaging

All items come in our signature box, with the option to add the boutique shopping bag for an added touch of elegance.

Personalized Message

Add a personal touch by writing a note that will be included inside your order.

Personalization

Add a unique touch with complimentary embossing and engraving.

Personalization

Emboss select bags, luggage, belts and leather accessories with initials to create a truly unique present.

Exclusively In-store

Explore engraving for selected jewelry and pet items, with a wide range of symbols and colors to personalize your piece. You can either shop in store, or bring in an item you purchased online.

MY GUCCI Account

From favorites to personalization, tailor your Gucci experience to your needs.

MY GUCCI

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.