At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). 

• Gucci.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love. 
• Estimated shipping of available items is within 1-2 business days.  Please refer to the delivery date estimate noted on the product description page and at checkout.
• The return window for online purchases is 30 days from the date you received your purchase. You may return products by mail following the return instructions provided in your digital invoice. You can also return your purchase to your local Gucci store and it must be within 30 days from the date you received your purchase. 
• The return windows for in-store purchases is 14 days from the date of your purchase. 
• Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email.

If you have any concerns or questions, please Contact Us. 

 

At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). 

 

Online returns: The return window for online purchases is 30 days from the date you received your purchase. You may return products by mail following the return instructions provided in your digital invoice. You can also return your purchase to your local Gucci store and it must be within 30 days from the date you received your purchase. As per our standard policy, items must be unworn and in their original condition with all tags attached and accompanied by their receipt in order to be eligible for return or exchange. 

In-store returns: Gucci will accept exchanges or returns of eligible merchandise within 14 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.  Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. Refunds will be issued in the same form as original payment. 

 

If you have any concerns or questions, please Contact Us.

Some of our locations might only offer a curbside pickup service and are not fully open for public access. In these cases, we may not currently be able to accept your return at these locations.

If you have any concerns or questions, please Contact Us. 

We are accepting in-store returns currently at our reopened locations. For in-store purchases, we will accept a return up to 14 days after the reopening date of the store where it was purchased. Items must be unworn and in their original condition with all tags attached and accompanied by their receipt in order to be eligible for return or exchange. A Client Advisor will assist you in processing your return. 

We are happy to accept your service requests in stores that are fully open to the public. Please note that we are experiencing longer-than-usual service times following our store reopening. Please visit or contact your local store for further information.  

In the event your local store is closed to the public, or you have any additional questions or concerns, our Client Services are ready to assist.

 

Please visit our store locator for the latest information on store hours and services. Please contact us to prepare your visit.

We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to monitor all stores and their local communities closely and will determine when and where we can reopen other store locations. This will be a phased approach since some areas of the country are recovering faster than others. Do not hesitate to contact us for more information. 

 

Face coverings

For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employees will be required to perform health screening protocols, practice social distancing and wear personal protect equipment (e.g., face masks and gloves) to help maintain a safe environment for both the client and the employee. In addition, we encourage all our clients to follow safety guidelines, and will require all our clients to wear face coverings to enter a store as well as follow any local government mandates. If you are exhibiting any signs of the virus, we kindly ask you to refrain from visiting a store at this time and contact us to provide services at a later date.

At Gucci, the health and well-being of our clients, teams and communities is our top priority and our guiding principles are distance, respect and protect. For reopened stores, we have updated all our in-store protocols to align with the current guidance from public health officials. Safety measures have been put into place including providing face masks and gloves to all employees, availability of hand sanitizer and disinfectant supplies for workspace cleanings, frequent store sanitations and personal hygiene requirements. We are conducting employee trainings on these updated protocols to help ensure safety and compliance. In addition, we will be limiting the number of employees per shift, to allow for proper social distancing.

Our Client Advisors are available to take orders and help coordinate your returns.

We will continue to monitor all stores and their local communities closely and we will take any necessary actions to ensure the safety of our clients, employees and broader communities. At any time, and no matter the location, our stores will be in compliance with local governance and, if it becomes necessary, we will re-close our stores as directed by local government officials.

Merchandise that clients have interacted with will be set aside before being restocked. Our fitting rooms are cleaned and prepared after each use to our highest standard. All accepted returns undergo a wait period before being restocked.

Gucci locations will continue to accept contactless Mobile Payment including Apple Pay, Samsung Pay, Android Pay, WeChat and Alipay.

We do have a bathroom for client use, however we also have hand sanitizer we can offer you.

Our Client Service Advisors are available to assist you with any question you may have. If you have any concerns or questions, please Contact Us.

At Gucci, the health and well-being of our clients, teams and communities are our top priorities and our guiding principles are distance, respect and protect.

Clients are required to wear face coverings to enter a store as well as follow any local government mandates, and a disposable face covering will be provided upon request should you not have one.
Gucci is not requiring clients to wear gloves while shopping, however we encourage you to use the provided hand sanitizer upon entering our stores.
To help maintain a safe environment, our employees will be wearing face coverings at all times.

Temperature checks will be conducted prior to entering the Gucci store. Those with temperatures of 100 degrees or above will not be permitted to enter.

Gucci is limiting the number of people in our store to ensure social distancing is practiced, therefore we appreciate your patience as you may be required to wait in line to enter the store.
Please practice social distancing and remain at least six feet (two arms lengths) from other persons both inside the store and while waiting in line to enter.
Kindly refrain from shaking hands or other physical contact.
Gucci stores will continue to accept contact-less mobile payment including Apple Pay, Samsung Pay and Android Pay.

Stores are frequently cleaned throughout the day with special focus on high-touch surfaces.
Fitting rooms are meticulously cleaned after every use.
Merchandise that clients have interacted with will either be steam cleaned or undergo a wait period before being re-stocked.

Online purchases: The return window for online purchases is 30 days from the date you received your purchase. You may return products by mail following the return instructions provided in your digital invoice. You can also return your purchase to your local Gucci store and it must be within 30 days from the date you received your purchase. As per our standard policy, items must be unworn and in their original condition with all tags attached and accompanied by their receipt in order to be eligible for return or exchange.  

 

In-store Purchases: Gucci will accept exchanges or returns of eligible merchandise within 14 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact. Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. Refunds will be issued in the same form as original payment.

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery window:

Canada

Standard Shipping: Delivery within 3 - 6 business days

 

For other availabilities, please see below:

 

Availability	Status	Delivery Window
Pre-Order	These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Back-Order	These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Made to Order	These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment.	Please refer to the delivery date estimate noted on the product description page and at checkout.
Personalized Items	These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created.	Please refer to the delivery date estimate noted on the product description page and at checkout.

 

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator. 

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

Gucci offers personalization options to give your item a unique customized finish. 

Gucci DIY

The Gucci DIY (Do It Yourself) program is a special collection including ready-to-wear, bags and accessories that can be customized with selected initials, colors, patches and materials. Wallets and totes from the coveted Ophidia line in GG Supreme canvas can be personalized with a single initial in leather, python, caiman or crystal-studded felt. The DIY knitwear collection includes cardigans, sweaters and zippered bomber jackets featuring an intarsia letter in your choice of color combinations. Discover more and create your own on our Gucci DIY page.

Embossing

Embossing is available for a limited selection of leather goods. This complimentary service allows you to emboss up to three initials in different color options, depending on the selected style.

Jewerly engraving 

Add a custom finish to selected bracelets and rings with in-store engraving. Complimenary up to three months after purchase, this service allows you to add a unique touch to your item by choosing between a range of letters, numbers and symbols in two different font sizes.

FIND YOUR NEAREST STORE

 

Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection. 

 

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

 

If you need additional assistance please Contact Us. 

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

Gucci accepts the following forms of payment for online purchases:  

1. Visa  
2. Mastercard  
3. American Express  
4. JCB  
5. Discover  
6. PayPal

 

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order, personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for $0.00 or $1.00 when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

  

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

You may purchase up to five items per style. 

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us. 

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

 

Made to Order and personalized items, including monogramming and DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

Items available for immediate purchase are estimated to be delivered as follows:

Canada

Shipping Service	Shipping Fee	Delivery Estimate
Standard Shipping	Free	3-6 business days

 

United States

Shipping Service	Shipping Fee	Delivery Estimate
Next Business Day	$25	Please find our country specific shipping information here.​
Premium Express (Continental U.S.)	Free	Please find our country specific shipping information here.
Premium Express (Alaska, Hawaii, Puerto Rico)	Free	Please find our country specific shipping information here.
Standard Ground - Fragrances only (Continental U.S.)	Free	Please find our country specific shipping information here.

 

Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control.

Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Standard Shipping once they become available.

Embossed items will ship through Premium Express. Please allow 3-4 business days for your order to be delivered.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse. 

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of Canada. To bill an order to your APO/FPO address, please Contact Us. 
• Items purchased from the Canada Gucci website may only be shipped within Canada for delivery to a Canadian address. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
• Orders cannot be shipped to a Gucci store for pickup.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilize the remainder of their ivory gift boxes. 

Returned merchandise must meet the below requirements in order to be accepted for a refund:

Items must be returned in their original condition within 30 days from the date of delivery. They can be shipped to the address listed on the return shipping label, or you may visit our Gucci locations in Toronto or Vancouver.

• Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
• All items must be in original condition. Merchandise that has been worn, used, altered or damaged will not be accepted.
• Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
• Intimates, including swimwear, tights and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached. Due to their intimate nature, these products should be tried on wearing your own clothing underneath.
• Made to Order or personalized items are final sale and cannot be returned.
• Please note, our mailing returns facilities can only accept merchandise purchased through Gucci.com. Items purchased at retail stores, department stores or Gucci Outlets may only be returned to the store of the original purchase.

Items must be returned in their original condition within 30 days from the date of delivery. Returns may be made by mail or in store. Purchases returned by mail can be made using the preprinted shipping label included in your package.

To make an in store return, you may visit our Gucci locations at:

• Toronto Flagship: 130 Bloor Street West, Suite 102, Toronto, Ontario, M5S 1N5, Canada
• The Fairmont Hotel Vancouver: 900 West Georgia Street, Vancouver, British Columbia, M5S 1N5, Canada

 

Additional return instructions and conditions are noted below.

Return by mail:

• Pack the item(s) you wish to return in the original packaging.
• Print and include the invoice received in your shipping confirmation email.
• Note the item(s) you are returning along with the reason for return
• Attach the enclosed prepaid shipping label to the package and drop it off at a FedEx location. All returns are shipped via FedEx Ground. Shipping costs are complimentary. If for any reason you are unable to locate the prepaid label, please email us at assistance@CA-onlineshopping.gucci.com, or call 1.877.482.2499. Your FedEx tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
• Refunds will be issued to the original form of payment within 7-10 business days. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

 

Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by Gucci, or (ii) in the event that the prepaid label provided by Gucci is not used for the return shipment.

 

Return in store:

You may return your item to our Gucci locations in Vancouver or Toronto.

• Toronto Flagship: 130 Bloor Street West, Suite 102, Toronto, Ontario, M5S 1N5, Canada
• The Fairmont Hotel Vancouver: 900 West Georgia Street, Vancouver, British Columbia, M5S 1N5, Canada
• Merchandise cannot be returned to Gucci Outlets or department stores such as Nordstrom or Holt Renfrew.
• Please bring the item(s) you wish to return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
• Refunds for online orders paid with credit card will be issued in store.
• Refunds for online orders paid with other forms of payments will be issued after our store team has initiated your refund request with our Client Services team. Once received, refunds will be processed within 7-10 business days. You will receive an email confirmation when your refund has been completed.
• Refunds will be credited back to the original form of payment. 

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

 

 

 

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.

Any original shipping charges incurred at the time of purchase are non-refundable.

Once a Made to Order DIY or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

 

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.