- Purchasing Online
- Product Information
- Payment
- Shipping & Delivery
- Returns
- Gifts
- Care & Repair
- Product Authenticity
- Contact Us
Purchasing Online
Expand All Collapse AllHow do I shop gucci.com?
How do I place an order?
Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.
Can I cancel or modify my order?
Preorders and Backorders (except personalized or made-to-order) that have not yet shipped can be cancelled by contacting 877-482-2499 or via email at assistance@ca-onlineshopping.gucci.com, as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
What are the benefits of creating a Gucci account?
(1) store multiple shipping and billing addresses to expedite your checkout;
(2) save the contents of your shopping bag for later;
(3) easily access your current order details and history;
(4) save credit card information to expedite checkout;
(5) manage your saved items;
(6) discover recommended items.
Product Information
Expand All Collapse AllWhich Gucci products are available for purchase on Gucci.com?
Gucci products available for purchase online include handbags, wallets, accessories, shoes, luggage, jewelry, watches, gifts, ready to wear, home collection items and beauty. Products on our site are subject to the following availability.
Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. Backorder/Pre-order: Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.
Made to Order items: upon receiving your order request, a gucci online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.
Item/Size not available: If the item or size you have selected is not available online select “Find in store”.
Please note, if no “Find in store” link is given that item is currently unavailable at Gucci locations.
Sale is exclusively available through Gucci outlet locations. Gucci does not offer sales online. For more information, please visit our store locator.
How many units of each product may I purchase on Gucci.com?
What should I do if an item I want is unavailable?
How do I know my size?
If you need additional assistance please contact us assistance@us-onlineshopping.gucci.com.
What is the priority waiting list?
When you order one of these items, you are placed on a priority waiting list to be among the first to receive your selection once it becomes available. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for waiting list items at the time of shipment.
Payment
Expand All Collapse AllWhich payment methods do you accept?
(1) visa
(2) mastercard
(3) american express
(4) paypal
Please note that your billing address must match the address on your credit card statement. At this time, we do not accept Gucci gift cards.
When will my credit card be charged?
The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Shipping & Delivery
Expand All Collapse AllWhich shipping options are available and what are the shipping fees?
Express Service: 3-5 business days with deliveries made Monday-Friday
All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday through Friday, excluding holidays. Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci's control.
Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped once they become available. We recommend reviewing your order details on the order review page before submitting your order and in the purchase confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
Once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.
Where does gucci.com ship?
Can I ship to multiple addresses?
Can I ship to a P.O. Box or APO/FPO address?
Is a signature required upon delivery of my order?
How can I track my order?
To estimate the total delivery time for priority wait listed items, please refer to your purchase confirmation email for your estimated shipping dates. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
When can I expect delivery of my order?
To estimate the total delivery time for priority wait list items, please refer to the estimated shipping dates in your purchase confirmation email. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates and that your items may arrive sooner or later than anticipated.
A confirmation containing your delivery details will be emailed to you as soon as your purchase has been sent out for delivery.
Returns
Expand All Collapse AllWhat is your return policy? How many days do I have to return a product?
For online purchases, Gucci will accept merchandise in its original condition, accompanied by the original invoice, for a refund of the purchase price.
Merchandise must be returned within 30 days of the date of delivery to Gucci.com or to a Gucci boutique within Canada. However, all PayPal purchases must be returned exclusively to Gucci.com.
Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Made to Order items: upon receiving your order request, a gucci online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.
How do I return an item?
How long does it take for a refund to be issued?
Are delivery charges refundable?
Can I return an item that I bought online to a Gucci boutique?
You may return or exchange full-price merchandise at no charge in any of our Gucci boutiques within Canada. However, corporate gifts, and any PayPal purchases must be returned exclusively to Gucci.com. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.
How do you exchange an item with gucci.com?
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same credit card used for original payment.
Unfortunately, we are not able to accommodate automatic exchanges at this time. In order to exchange a gift, please return the original item using the return instructions provided in your shipment and place a new order on Gucci.com for the exchange item.
Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. Please contact Gucci Customer Care at 877-482-2430 or via email at assistance@us-onlineshopping.gucci.com
Made to orders are considered final sale and cannot be cancelled, modified or returned.
Gifts
Expand All Collapse AllHow do I send a gift?
Can I get my purchase gift-wrapped?
Can I order corporate gifts on the website?
All corporate gifts are subject to availability and Gucci reserves the right to limit the quantity of merchandise sold to any organization. The minimum corporate gift order is five (5) items. The corporate gift service may not be used for personal purchases and Gucci merchandise may not be purchased for resale.
Gucci's return conditions apply to all corporate gifts. Please also refer to our personalization terms for details regarding personalized corporate gifts. Gucci will only accept returns from the eligible organization purchasing the corporate gifts and cannot accept returns or exchanges from any other recipient of any corporate gift. For inquiries related to our corporate gift service, please contact us at assistance@ca-en-onlineshopping.gucci.com.
Care & Repair
Expand All Collapse AllHow do I repair an item?
130 Bloor Street West, Suite 102
M5S 1N5
Toronto, Ontario
tel 416.963.5127
The Fairmont Hotel Vancouver
900 West Georgia Street
V6C 2W6
Vancouver, British Columbia
tel 604.488.0320
Watch Repairs*
TimeRevolution.com
5250 Satellite Drive Unit # 13
Mississauga, ON L4W 5G5
tel 877.338.6391
* For timepiece repairs, please also include your limited timepeice warranty card. Please refer to our timepiece warranty.
Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
Is there a warranty on my watch?
A limited warranty card and booklet is accompanied with each Gucci watch purchase. Warranties are valid for two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase or you can write to Gucci for a copy of the warranty before you make a purchase. Send your warranty requests to:
G.O.S 50 Hartz Way Secaucus, NJ 07094, United States
Can I go to a Gucci boutique for alterations?
Where can I find instructions on how to use my watch?
You may find instructions on how to use your Gucci watch here.
Standard Watch
Where can I find a list of Gucci retailers and service centers for my jewellery or watch?
You may find a list of all retailers and service centers for Gucci jewelry and watches here.
Product Authenticity
Expand All Collapse AllWhere can I buy authentic Gucci products?
Does Gucci gurantee the authenticity of all products sold on gucci.com?
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. All Gucci products are made in Italy, except timepieces, which are made in Switzerland, and fragrances, which are made in the EU.
What are counterfeits?
How can I identify a fake Gucci website?
How can I report counterfeits?
Contact Us
Expand All Collapse AllContact Us
For any inquiries related to products or online orders please contact us at 877-482-2499 or via email at assistance@ca-onlineshopping.gucci.com. Please note that we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays. For existing orders, please include your order number and a callback phone number. Fore product inquiries, please include the style number and size if applicable.
As explained in the privacy policy, you may unsubscribe at any time to withdraw your consent to receive Gucci electronic communication.