Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.

The return window for online purchases is 30 days from the date you received your purchase. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI Account.

For Collect In-Store orders, you can return or exchange your purchase within 30 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.

Additional information is available during the checkout process or on the FAQs Section.

Gucci accepts the following forms of payment for online purchases:

• Visa
• MasterCard
• American Express
• PayPal*
• Wire Transfer**
• Apple Pay
• Klarna***

*excluding Kuwait, Qatar and Saudi Arabia.
Pay now or Pay in 3 interest-free payments with PayPal. Pay in 3 is available for purchases of £30 to £2,000. No sign-up fees or late fees.

**Wire transfer may not be used to purchase personalized items.

***Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.​

For credit card payments, please note that your billing address must match the address on your credit card statement.

Please note that once your order is placed your credit card will be authorized for 0 GBP (CHF, AED, SAR or EUR for all other countries); this is for verification purposes only and will protect you from any risk of fraud. The authorized amount will be released by your credit card’s issuing bank according to its policy.

Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.