الأسئلة المتكررة

 ثمة طريقتان لطلب إعادة المنتج:

يمكنك إعادة المنتج إمّا من خلال طباعة ملصق الشحن أو من دون طباعته.

مع ملصق الشحن

1. قم بطباعة ملصق الشحن مُسبق الدفع. سوف يتم إرساله إليك بالبريد الإلكتروني وسيكون متوفراً للتنزيل عبر حساب MY GUCCI.
2. قم بإزالة ملصق الشحن الأصلي وإرفاق الملصق الجديد.
3. حدّد جدول إعادة المنتج من خلال الاتصال بشركة البريد عبر الهاتف أو عبر الإنترنت.

قد تتم عمليات إعادة المنتجات واستبدالها في غضون 30 يوماً من تاريخ التسليم من خلال إعادة المنتج الذي بحوزتك عن طريق شركة الشحن إلى العنوان المذكور على ملصق إعادة الشحن أو إلى أحد متاجر غوتشي المدرجة ضمن هذا الرابط.  

قد تتم عمليات الإعادة في غضون 30 يوماً من تاريخ التسليم من خلال إعادة المنتج الذي بحوزتك عن طريق شركة الشحن إلى العنوان المذكور على ملصق إعادة الشحن أو إلى أحد متاجر غوتشي المدرجة ضمن هذا الرابط.  

يجب أن تستوفي البضائع المرتجعة المتطلبات التالية حتى تتمكّن من استرداد المبلغ المدفوع مقابل الحصول عليها: 

• يجب أن تكون كل المنتجات (بما فيها Gucci Beauty) في حالتها الأصلية ومرفقة بالبطاقات الأصلية. لا نقبل البضائع التي تم ارتداؤها، استخدامها، تبديلها أو تعريضها للضرر. أما بالنسبة إلى منتجات الملابس الداخلية، فيجب عدم إزالة اللاصقة الواقية عنها في حال توفّرها
• لا يمكن إعادة منتجات التجميل إلا إذا كانت لم تُفتح ولا تزال وفي غلافها الأصلي المصنوع من السيلوفان. 
• سيُسمح بإعادة المنتجات المُرفقة بعلامة إعادة فقط في حال عدم إزالة الملصق. 
• لا يمكن إعادة المنتجات المصنوعة حسب الطلب أو المخصصة. 
• يرجى الملاحظة أنه يمكن إعادة الملابس الخاصة، ومنها ثياب السباحة والجوارب الطويلة والجوارب القصيرة والملابس الداخلية، فقط في حال كانت غير مستعملة. يجب أن تكون قطع الثياب غير مستعملة وما زالت في علبتها الأصلية وتحمل كل الملصقات. 
• قد تتطلب منتجات الديكور، مثل الكراسي أو المنتجات ذات الأحجام غير المعيارية، اتباع إرشادات إعادة خاصة. في حال أردت إعادة أحد هذه المنتجات، يُرجى الاتصال بنا. 
• لا يمكن إعادة المنتجات التي تم شراؤها من متجر غوتشي أو متجر يقدّم خصومات على منتجات غوتشي أو أي بائع تجزئة أو موزع آخر لمنتجات غوتشي إلى Gucci.com. يمكن إعادة هذه المنتجات فقط إلى المكان الذي تم شراؤها منه. 

للحصول على معلومات إضافية، يرجى مراجعة أحكام البيع.

1. يمكنك إعادة المنتج الذي اشتريته إلى أحد المتاجر المذكورة ضمن هذا الرابط. 
2. يرجى وضع المنتج الذي تعيده في غلافه الأصلي وإرفاق نسخة مطبوعة من الفاتورة الرقمية التي تلقّيتها في رسالة تأكيد الشحن الإلكترونية. 
3. سوف يساعدك أحد مستشاري العملاء في المتجر في استبدال المنتج.

يمكنك إعادة المنتجات التي اشتريتها أو تبديلها في غضون 30 يوماً من تاريخ استلامها في المتجر أو الاتصال بقسم خدمة الزبائن في حال أردت أن نستلمها نحن من العنوان الذي تختاره.

بمجرّد إرسالك طلباً ناجحاً لشراء منتج مصنوع حسب الطلب أو مخصص، لن تتمكّن من إلغائه أو تعديله أو إعادته مقابل استرداد المبلغ المدفوع للحصول عليه. لا يمكن بأي شكل من الأشكال رد هذا النوع من المنتجات.

يشمل موقع Gucci.com منتجات من كل الفئات، منها حقائب اليد والإكسسوارات والأحذية والمجوهرات وعناصر الديكور والمكياج والأزياء الجاهزة. ويمكنك التسوّق حسب الإطلالات في عروض الأزياء أو اكتشاف المجموعات الخاصة. يمكنك أيضاً شراء المنتجات المصنوعة حسب الطلب والمنتجات المخصصة.

في حال كان المنتج أو الحجم الذي حدّدته غير متوفّر للشراء على موقع Gucci.com، فيمكنك تحديد موقعه في أقرب متجر لغوتشي باستخدام ميزة البحث في المتجر على صفحة وصف المنتج. 

في حال احتجت إلى مساعدة إضافية، فيرجى التواصل معنا.

يتوفّر دليل المقاسات الذي يضمّ توصيات عامة على صفحة كل منتج للمساعدة في تحديد أفضل مقاس لك.

إذا كنت ترغب في المزيد من المعلومات المفصّلة المتعلقة باختيار القياسات المناسبة لفئة محدّدة، فيُرجى الاختيار من الصفحات المخصّصة. 

جدول مقاسات الأساور والخواتم

دليل مقاسات أحزمة غوتشي

دليل مقاسات الملابس من غوتشي

كيف تتم مراقبة إشارات جسمي؟

تعمل أجهزة الاستشعار المتقدمة الموجودة على السوار الداخلي معاً لمراقبة إشارات الجسم الرئيسية. بهدف توفير البيانات والمعلومات الأكثر دقةً، نوصي بوضع خاتم Gucci x Oura على مدار الساعة على الإصبع السبابة مع تدوير أجهزة الاستشعار نحو جانب راحة اليد.

يدوم شحن البطارية بالكامل لمدة 7 أيام والخاتم مقاوم للماء لغاية عمق 100 متر (330 قدماً تقريباً).

ماذا يمكنني أن أتعقّب؟

يتعقّب خاتم Gucci x Oura أنماط النوم والأنشطة وسرعة خفقان القلب وحرارة الجسم، ويمكنه توقّع وقت الدورة الشهرية. من خلال تحليل أكثر من 20 إشارة مختلفة من إشارات الجسم مثل أنماط النوم والنشاط الأخير الذي قمت به وتغيّر سرعة خفقان القلب وحرارة الجسم، يوفّر الخاتم علامة مسجّلة للجهوزية والنوم والنشاط. صُمّمت علامة الجهوزية لمساعدتك في اكتشاف ما يفيد جسمك وأسلوب حياتك، وهي تعطي فكرةً وافية حول مدى تماثل جسمك للشفاء. 

يمكنك العثور على كل النتائج التي سجلتها داخل تطبيق Gucci x Oura المجاني لنظامَي iOS وAndroid. ويوفّر التطبيق تشكيلةً من أكثر من 50 جلسة صوتية للتأمل والنوم والتركيز وتنشيط طاقة الجسم وغير ذلك. كلما أصغيت إلى المزيد من الجلسات الصوتية، سوف يحدّد التطبيق المزيد من الجلسات التي تنفعك وتفيد جسمك.

هل ستبقى بياناتي الخاصة سرية؟

ستتم معالجة بياناتك من قِبل Oura وستكون محمية بموجب متطلبات اللائحة العامة لحماية البيانات GDPR وأفضل الممارسات الرائدة في مجال الصناعة، وذلك باستخدام حماية Spring Security وبروتوكول المصادقة الآمن OAuth2 ونظام تشفير البيانات. 

هل يجدر بي شراء الخاتم بالقياس الاعتيادي من غوتشي؟

لا، تتوفر أداة افتراضية لقياس الخواتم على صفحة المنتج يجدر بك استخدامها لتحديد المقاس. سوف تسمح لك أداة القياس الافتراضية بتحديد مقاس الخاتم المناسب لك من Gucci x Oura بطرق متعددة إن كنت تملك خاتماً مسبقاً بمقاس مثالي، أو تعرف قياس الخاتم المناسب لك من  Oura (مثلاً أن تكون قد استخدمت أحد منتجات Oura من قبل)، أو تحتاج إلى أخذ مقاس إصبعك، أو يمكنك الرجوع إلى أحد جداول التحويل. في حال كنت لا تزال غير متأكد من مقاس إصبعك، فيمكنك زيارة متاجر محددة لتجربة الخواتم بمساعدة أحد مستشاري خدمة الزبائن المتخصصين أو الاتصال بنا لنرشدك إلى ما يجب فعله.

ما هي عضوية Oura وهل يشملها الخاتم؟

يشمل خاتم Gucci x Oura عضوية لمدى الحياة وستستمر طالما تملك حساب Oura النشط ذاته.

• Visa
• MasterCard
• PayPal*
• American Express
• Wire Transfer**

*عمليات الدفع بواسطة PayPal غير متوفّرة في المملكة العربية السعودية والكويت وقطر.

**واستخدام الحوالات المصرفية لشراء المنتجات المخصصة.

تجدر الإشارة إلى أننا لا نقبل بطاقات الهدايا من غوتشي في الوقت الحالي.  

عند إرسال طلب، يجب أن يتطابق عنوان إرسال الفواتير مع المعلومات المرتبطة بطريقة الدفع التي اخترتها. في حال رفض دفعتك، فيُرجى التواصل مع مصرفك أو المؤسسة المالية التي تتعامل معها للحصول على المساعدة اللازمة. 

لا نقبل في الوقت الحالي سوى نموذج دفع واحد للدفع مقابل كل طلب.

إن تلقيت رسالة من طرفنا عن طريق البريد إلكتروني تخبرك أنه تم إلغاء طلبك، يرجى تسجيل طلب جديد عبر الإنترنت، بخلاف ذلك يرجى الاتصال بنا

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Orders may not be shipped to P.O. boxes.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

• Add your item to your shopping bag

• Choose Collect In-Store as your delivery method at checkout

• Select the store of your choice

Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued. 

I was using my own MY GUCCI account

• A form of ID
• A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
• A completed authorization form which can also be emailed in advance to the store
• A digital or physical copy of the ready-to collect email

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

Complimentary Gift Wrap

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

Personalization 

Gucci offers personalization options to give your item a unique customized finish.

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

For full terms and conditions applicable to corporate gifts, please Contact Us. 

구찌는 구찌 공식 온라인 스토어, 구찌 매장 및 공식 판매처에서 구매한 상품에 대해 상품 관리 및 수리 서비스를 제공합니다.  

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

For Gucci watches, please refer to the section below.

Gucci provides after sales services for watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

East coast:

GTS 50 Hartz Way

Secaucus, NJ 07094

tel 1.866.692.8244

IL, MO, IA, WI, MN, OH, KY, MI:

Glezer Kraus

6677 N. Lincoln Ave

Lincolnwood, IL 60712

tel 847.673.8050

TX, NM, AR, OK, KS, CO:

Atelier

5444 Westheimer STE 1550

Houston TX 77056

tel 713.965.9209

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:

Robert Guenther Service

210 Post Street #802

San Francisco, CA 94108

tel 415.433.2874

* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. Please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

You may find a list of all retailers and service centers for Gucci jewelry and watches here

Complete warranty information on Gucci watches is available here.

전체론적 세계관을 추구하는 구찌는 환경에 미치는 영향을 줄이고 자연을 보호하기 위해 노력하고 있습니다. 이러한 노력은 새로운 재활용 소재 사용, 혁신적인 제조 및 순환 환경 개발뿐 아니라 다양한 인권을 존중하고 포용함으로써 이루어집니다.

구찌는 내부 및 전체 공급망의 원료 선정 및 추적에 있어 사회적 및 환경적 책임 표준을 지키고 구찌 운영에 대한 자체적인 윤리 및 지속 가능한 관리에 노력을 기울이고 있습니다. 

2015년 구찌는 장기간의 노력을 바탕으로 한 지속 가능 전략인 '목적의식 문화(Culture of Purpose)'를 통해 지속 가능 비즈니스 모델을 설계했습니다. 목적의식 문화는 여러 가지의 사회적 및 환경적 지속 가능성을 목표로 하는 10년간의 계획으로, 다양성 존중 및 성평등을 실현하고, 팀에 지속 가능하며 배려하는 근무 환경을 제공하는 것입니다. 또한 장인 정신의 전통을 지속적으로 잇고, 자연 기후 솔루션 포트폴리오를 통한 자연 친화적 접근 방식을 추진해 자연을 보호 및 복원하고 재생 농업에 투자하는 것도 포함됩니다. 구찌는 온실가스 배출량을 줄이는 것은 물론 긍정적인 사회적 영향력 발휘 및 자체 공급망의 변화를 위해 더욱 노력을 기울이고 있습니다.

자세한 내용은 https://equilibrium.gucci.com/guccis-nature-positive-vision-from-the-ground-up-to-collections/에서 확인하세요.

구찌는 내부 및 전체 공급망의 원료 선정 및 추적에 있어 사회적 및 환경적 책임 표준을 지키고 구찌 운영에 대한 자체적인 윤리 및 지속 가능한 관리에 노력을 기울이고 있습니다. 구찌 이퀼리브리엄(Gucci Equilibrium)의 구찌 디지털 환경 손익 회계 (EP&L)에서 더욱 자세히 알아보실 수 있습니다.

구찌 이퀄리브리엄은 우리가 함께 살아가는 더 나은 미래를 위해 노력하며 나아가기 위해 중요하게 생각하는 원칙과 우리의 실천을 한 곳에 기록해둔 곳입니다. 자세한 내용은 equilibrium.gucci.com을 참조하세요. 또한 구찌 인스타그램 instagram.com/GucciEquilibrium 에는 사회 및 환경 지속성을 다루는 내용이 있으며, 구찌 공식 온라인 스토어의 각 상품 설명 페이지에는 구찌 상품의 지속 가능성 정보가 강조 표시되어 있습니다. 

구찌는 환경적 영향을 줄이려는 노력의 일환으로, 높은 장인 정신과 퀄리티를 보장하면서도 컬렉션에 친환경 소재를 사용하고 지속 가능한 제조 공정을 확대하는 데 초점을 맞추고 있습니다. 구찌는 케어링 그룹의 원료 및 제조 공정 표준을 준수하여 원료를 도입합니다.

구찌와 케어링 그룹은 생물 다양성과 생태계 기능을 보존 및 보호하고 동물 복지를 존중하고자 최선을 다합니다.

2017년에 미국 휴메인 소사이어티(Humane Society of the United States) 및 LAV의 지지를 받으며 발표한 것과 같이 2018 봄/여름 컬렉션부터 구찌는 전상품에 동물 털의 사용을 금지했습니다. 이러한 결정에 이어 구찌 하우스는 모피 반대 연합(Fur Free Alliance)의 퍼 프리 리테일러 프로그램(Fur Free Retailer Program)에도 동참했습니다. 구찌 이퀄리브리엄(Gucci Equilibrium)에서 구찌의 퍼 프리(fur-free) 정책에 대해 자세히 알아보실 수 있습니다.

구찌는 플라스틱 사용을 최소화하고, 더욱 지속 가능한 소재를 선택함으로써 환경적 영향을 줄이고 생물 다양성을 보호하기 위해 노력합니다.

구찌는 케링 그룹의 원료 및 제조 기준을 준수할 뿐만 아니라, 상품에 재활용 플라스틱을 우선적으로 사용합니다.

구찌 이퀄리브리엄(Gucci Equilibrium) 및 케어링 기준(Kering Standard)에서 플라스틱에 관련한 하우스의 노력에 대해 자세히 알아보실 수 있습니다. 

구찌는 상품에 사용되는 모든 프레셔스 스톤 및 메탈은 지속 가능한 방식으로 관리되었습니다. 구찌는 새로운 원료의 채굴 및 추출로 인한 환경적 영향을 줄이기 위해, 2025년까지 패션소품에 사용되는 메탈 장식 및 주얼리의 재생 프레셔스 메탈 비율을 높인다는 목표를 세웠습니다.

구찌는 케어링의 책임 있고 윤리적인 방식으로 금을 조달하는 혁신적인 방법인 KRGF(Kering Responsible Gold Framework)에 따라 금을 매입합니다. 또한 금, 플래티넘 및 다이아몬드 공급망 전반에 책임 있고, 윤리적이며, 사회적이고 환경적인 모범 사례를 알리는 주얼리 산업 관행 책임 위원회(RJC, Responsible Jewellery Council)의 회원으로 활동하고 있습니다. 

구찌에서 사용되는 모든 종이와 카드보드는 책임 있게 관리되는 공급원에서 제공됩니다. 수명이 다한 종이를 손쉽게 재활용할 수 있도록 종이를 코팅하지 않습니다. 토르숑 쇼핑백 손잡이는 100% 재생 폴리에스테르로 제작되었고, 접착제를 사용하지 않고 구성품을 쉽게 분리하기 위해 매듭으로 마감됩니다. 또한 더스트백과 수트 캐리어는 재생 코튼으로 제작됩니다. 리본은 100% 오가닉 코튼 소재, 행거는 재활용 폴리스티렌으로 제작되었습니다.

배송 포장에 사용되는 플라스틱을 배제시키고 지속 가능한 방식으로 관리 및 공급받은 종이로 쉽게 재사용할 수 있는 박스를 디자인하는 노력을 통해 새로운 온라인 스토어용 패키징을 선보입니다. 

구찌 이퀄리브리엄(Gucci Equilibrium)에서 더욱 자세히 알아보실 수 있습니다.

로쏘 앙코라 패키지

매장에서 제공하는 쇼핑백은 책임 있는 방식으로 구매한 종이와 마분지로 제작되었습니다. 수명이 다한 쇼핑백의 원활한 재활용을 위해 쇼핑백 손잡이는 종이로 제작하고, 쇼핑백 재질은 단일 소재를 사용합니다. 더스트백과 수트 캐리어는 재생 나일론으로 제작됩니다. 온라인 구매시 제공되는 패키지 및 포장은 혁신적인 방안을 적용했습니다. 책임 있게 관리되는 공급원에서 얻은 외부 상자, 종이로 제작된 포장 완충재와 테이프 및 외부 상자는 반납할 경우 재사용이 가능합니다. 필요한 운송 차량 수와 탄소 발자국을 줄이는 등 배송 과정을 최적화하기 위해 담고자 하는 상품 크기에 딱 맞출 수 있도록 제작된 조절형 패키지를 사용하고 있습니다.

구찌의 미래에 대한 비전은 디자인 및 제작 과정에 순환 경제의 원칙을 결합하는 것입니다. 이러한 전략을 뒷받침하기 위해 모든 컬렉션에서 재활용 및 재생 소재 사용을 강화하고, 전체 공급망에서 플라스틱 재활용 및 재사용 비율을 확장했습니다. 또한 구찌는 원사, 미사용 패브릭 등 공정 후 폐기 직물에서 얻은 섬유 및 소재의 사용 비율도 늘렸습니다. 구찌 이퀄리브리엄(Gucci Equilibrium)에서 구찌의 순환 이니셔티브에 대해 더욱 자세히 알아보실 수 있습니다.

구찌의 동물 복지 기준은 최고 수준이며, 모든 관련 법규와 규정을 준수합니다. 2017년 10월부터 동물 털의 사용을 금지한 이후로 (FAQ의 "구찌는 상품에 모피를 사용하나요?" 를 참고해 주세요) 데메트라(Demetra) 등의 대체 레더 소재를 비롯해 지속 가능성을 고려한 비동물성 상품의 수가 증가했습니다. 이 소재는 식물성 원료가 70% 이상 포함되어 있으며 재생 가능한 자원(비스코스, 목재 펄프, 친환경 폴리우레탄)을 사용하고, 태닝 시 사용하는 전문 지식과 프로세스를 동일하게 도입해 유연하고 복원력이 뛰어날 뿐만 아니라 부드럽게 마감되며, 이탈리아에 위치한 구찌 공장에서 전량 생산됩니다. 2020년 6월부터 구찌 공식 온라인 스토어의 상품 상세 페이지를 통해 상품의 지속 가능성 정보를 확인할 수 있습니다.

구찌는 내부 및 전체 공급망에서 사회적 및 환경적 책임 표준을 지키고, 구찌 비즈니스 운영에 대한 자체적인 윤리 및 지속 가능한 관리에 노력을 기울이고 있습니다. 구찌는 지속 가능성에 관한 원칙 및 윤리 강령을 준수하기 위해 신뢰할 수 있는 엄선된 공급자 네트워크와 긴밀하게 협력하고 있습니다.  구찌 비즈니스 전반의 사회적 및 환경적 지속 가능성에 대한 노력에 관련된 자세한 정보는 구찌 이퀄리브리엄(Gucci Equilibrium)의 책임감 있는 공급망 및 구찌의 지속 가능성 전략을 확인해 주시기 바랍니다.

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NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, the House joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF x GUCCI collection. This Mint Pass will come in the form of a Digital Magic Globe, gifted by the House to Wagmi-san and their respective communities. The Magic Globe is a single-use Mint Pass that will expire on March 18th at 11:55 PM PT.

The drop will happen in 4 phases:
▪ Allowlist registration beginning on Mar 9th, 2022 at 10 AM PT and ending on March 11th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Allowlist) – March 14th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Reserve List) - March 15th (if applicable).
▪ Mint Pass Redemption – March 16th at 10 AM PT to March 18th at 11:59 PM PT.
▪ Final NFT Reveal – March 23rd

Your Mint Pass will transform to a unique and personalized NFT envisioned by Gucci and carefully crafted by Wagmi-san.

In order to redeem your Mint Pass you will need at least one Mint Pass and one NFT belonging to one of the NFT projects listed below (the “NFT Projects”). Once you redeem your Mint Pass, you’ll receive a placeholder while Wagmi-san is crafting your unique and personalized NFT, which will be revealed on March 23rd. You will then have to burn the Mint Pass in order to redeem. The NFT Projects include:
1. World of Women
2. Gutter Cat Gang
3. Cool Cats
4. 0N1 Force
5. Bored Ape Kennel Club
6. Bored Ape Yacht Club
7. Mutant Ape Yacht Club
8. Pudgy Penguins
9. Forgotten Runes Wizards Cult (excluding Forgotten Souls)
10. CrypToadz
11. Wolf Game 

Your Mint Pass will expire on March 18th, 2022 at 11:55 PM PT and will no longer be valid to redeem.

You have the option to transfer or sell your Mint Pass during the Redemption Period, but it will expire on March 18th, 2022 at 11:59 PM PT and will no longer be valid.

Up to two Mint Passes can be redeemed using each supported NFT Project.

There are three allow lists: (1) a 10KTF Discord community allowlist; (2) a GUCCI Discord community allowlist; and (3) an NFT Projects allowlist Mint Passes are available to eligible participants via allowlist verification process powered by premint.xyz. 

You can apply to be on an allowlist on 10KTF.com/shop on March 9th beginning at 10 AM PT and ending on March 11th at 10 AM PT.

There are few ways to qualify for the allowlists:
▪ Holders of 10KTF NFTs (excluding 10KTF Stockroom) who have held through the March 3rd, 2022 snapshot
▪ Members of the Gucci Discord community with the “Explorer” role
▪ Holders of any of the 10KTF supported NFT Projects
Once you've met at least one of the criteria above, you must successfully verify your wallet address, Twitter, and Discord via premint.xyz to register.

No. Allowlist signups will be gathered by premint.xyz, which will verify whether you’re eligible and make a blind determination on which eligible participant can purchase a Mint Pass on March 9th. Neither GUCCI nor 10KTF determine who will make it onto an allowlist. Even if you don’t make it onto an allowlist, you might still be able to purchase a Mint Pass if you make it onto the Reserve List. See below for details.

Some Mint Passes will be made available in other ways. See below.

A total of 5000 Mint Passes will be released:
▪ 950 passes will be given as community rewards
▪ 100 passes will be held for team members and friends of GUCCI and 10KTF
▪ 1000 will be held for 10KTF Discord community
▪ 1000 will be held for GUCCI Discord community
▪ 1950 will be held for NFT Project owners
▪ Any remaining Mint Passes may be placed on a Reserve List. (See below.)

The 1950 PFP owners allowlist spots will be allocated pro rata based on the number of entries submitted to each of the 11 lists. For example, if 10% of the total entries are from the Bored Ape Yacht Club community, then 195 of the 1950 total allowlist spots will be given to that community.

After registration, you will be able to come back to 10ktf.com/shop on March 10th to find out if you’ve been placed on either list.

Each registered wallet address can only be granted one allowlist spot. You can register your wallet for different allowlists so long as you’re eligible to participate in the multiple allowlists. For example, if you’re a holder of a Bored Ape Yacht Club NFT, and a holder of a 10KTF NFT (excluding 10KTF Stockroom), you can participate in each allowlist. Once a wallet address has been selected by premint.xyz, the address will be skipped if it is chosen again through its blind selection process.

After 3950 registrants are selected by premint.xyz for the allowlist, additional registrants may be selected for the Reserve List. If selected for the Reserve List, you will have a chance to purchase unclaimed Mint Passes on March 15th, 2022.

Each Mint Pass will cost 1 ETH.

One per wallet.

The 10KTF x GUCCI NFTs are minted on the Ethereum blockchain.

All primary sales are conducted only through 10KTF.com/shop. Secondary sales will take place on Opensea or other secondary marketplaces.

Mint Pass holders have the option to sell or transfer their Mint Passes on secondary markets between March 14th - 18th. Neither 10KTF nor GUCCI is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Mint Passes once the primary sale concludes.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.