DOMANDE FREQUENTI

There are two ways to request a return: 

• Using this dedicated page 
• Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 

Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag. 

You can return an item by courier or in-store: 

Making a Return by Courier: 

1. Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.  
2. Remove the original shipping label and attach the new label. 
3. Schedule your return by contacting the courier by phone or online.

       Phone 

       The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.  

       Online

       Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’  tab and enter the waybill number on your prepaid shipping label. 

Please note: 

• The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’ 
• If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us. 
• Please note, if you use a different courier service than listed above, Gucci cannot be held liable. 

Making a Return In-Store 

1. You may return your item to the stores listed at this link. 
. It should be brought to the store in its original packaging 
2. The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.  
3. Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.  

Please note: 

• All returns are complimentary.  
• Please remember that items must be in new condition and with their protective coating intact (if applicable). 
• Please refer to our Online Return Policy for more information. 

Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Returns on items with a return tag attached will only be honored if the label has not been removed. 
• Made to Order or personalized items are final sale and cannot be returned. 
• Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached. 
• Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us. 
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase. 

For more information, please refer to our Terms of Sale.

 

 

You can return or exchange your purchase within 30 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.

Additional fees for Saturday delivery are non-refundable.  

Once a Made to Order or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Available in 1-3 weeks, Pre-Order, Made to Order.

All European Countries	1-2 business days
UAE	2-3 business days
Kuwait, Qatar, Saudi Arabia and remote areas* of each country	3-4 business days

*Contact us to receive information on remote areas. 

Saturday Delivery is available at checkout only for selected postcodes with an additional cost.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.

Size guides with general recommendations are available on each product page to help determine your best fit. .

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

 

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

 

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

 

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

 

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

 

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

 

 

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

• Visa
• MasterCard
• PayPal *
• American Express
• Wire Transfer **
• Klarna ***

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
**Wire transfer may not be used to purchase personalized items.

 

 

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 

At this time, we do not accept Gucci gift cards on Gucci.com. 

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.

Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.

What is Klarna?

Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.

 

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

 

Shipping Service & Fee	Delivery Estimate from shipping
Express  Free	All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days.
Saturday Delivery 20 EUR or 15 GBP	Order by 2pm CET on Friday for Saturday delivery. Available at checkout only for selected postcodes.

 

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Orders may not be shipped to P.O. boxes.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilize the remainder of their ivory gift boxes. 

• Add your item to your shopping bag
• Choose Collect In-Store as your delivery method at checkout
• Select the store of your choice

I was using my own MY GUCCI account

• A form of ID
• A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
• A completed authorization form which can also be emailed in advance to the store
• A digital or physical copy of the ready-to collect email

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

 

Personalization 

Gucci offers personalization options to give your item a unique customized finish, from embossed monogramming to our specialized DIY program. 

 

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Gucci Gift Card

 

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Gucci มีบริการดูแลและซ่อมแซมสำหรับผลิตภัณฑ์ที่ซื้อผ่าน Gucci.com, ร้าน Gucci และร้านค้าปลีกที่ได้รับอนุญาตจาก Gucci  

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

Gucci provides after sales services for watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

East coast:

GTS 50 Hartz Way

Secaucus, NJ 07094

tel 1.866.692.8244

 

IL, MO, IA, WI, MN, OH, KY, MI:

Glezer Kraus

6677 N. Lincoln Ave

Lincolnwood, IL 60712

tel 847.673.8050

 

TX, NM, AR, OK, KS, CO:

Atelier

5444 Westheimer STE 1550

Houston TX 77056

tel 713.965.9209

 

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:

Robert Guenther Service

210 Post Street #802

San Francisco, CA 94108

tel 415.433.2874

 

* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. Please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

You may find a list of all retailers and service centers for Gucci jewelry and watches here

 

Complete warranty information on Gucci watches is available here.

ด้วยโลกทัศน์แบบองค์รวม เรามุ่งมั่นที่จะลดผลกระทบต่อสิ่งแวดล้อมและช่วยปกป้องธรรมชาติด้วยการพัฒนาคิดค้นการจัดหาทรัพยากรใหม่ๆ วัสดุที่ส่งผลกระทบต่อสิ่งแวดล้อมต่ำ วิธีการผลิตและนวัตกรรมแบบหมุนเวียน พร้อมกับสนับสนุนสิทธิมนุษยชนและสนับสนุนความหลากหลายและการให้เกียรติซึ่งกันและกัน

ตั้งแต่ตัวเลือกและวัตถุดิบที่ตรวจสอบแหล่งได้ Gucci รับประกันตั้งแต่ภายในตลอดจนห่วงโซ่อุปทาน ว่าเราให้ความเคารพมาตรฐานความรับผิดชอบต่อสังคมและสิ่งแวดล้อมระดับโลก รวมถึงมีความสอดคล้องกับความมุ่งมั่นในด้านการจัดการบริการอย่างมีจริยธรรมและยั่งยืนของเรา 

ในปี 2015 เราได้เพิ่มความพยายามในระยะยาวของเราในการออกแบบกลยุทธ์ความยั่งยืน 'Culture of Purpose' ซึ่งเป็นแผนระยะยาว 10 ปีที่ประกอบด้วยกลุ่มเป้าหมายด้านความยั่งยืนต่อสังคมและสิ่งแวดล้อม เช่น การส่งเสริมความหลากหลายและความเท่าเทียมทางเพศ การมอบสภาพแวดล้อมการทำงานที่เอื้อเฟื้อเผื่อแผ่ให้กับทีมของเรา การรักษาและสืบทอดภูมิปัญญางานฝีมือ การพัฒนาแนวทางเชิงบวกต่อธรรมชาติผ่าน Natural Climate Solutions Portfolio โดยมีเป้าหมายเพื่อปกป้องและฟื้นฟูธรรมชาติและการลงทุนในเกษตรกรรมเชิงฟื้นฟู แบรนด์มุ่งมั่นที่จะลดการปล่อยก๊าซเรือนกระจกไปพร้อมกับสร้างผลกระทบทางสังคมที่ดีโดยการเปลี่ยนแปลงห่วงโซ่อุปทานของแบรนด์โดยตรง

อ่านเพิ่มเติมได้ที่ https://equilibrium.gucci.com/guccis-nature-positive-vision-from-the-ground-up-to-collections/

ตั้งแต่ตัวเลือกและวัตถุดิบที่ตรวจสอบแหล่งได้ Gucci รับประกันตั้งแต่ภายในตลอดจนห่วงโซ่อุปทาน ว่าเราให้ความเคารพมาตรฐานความรับผิดชอบต่อสังคมและสิ่งแวดล้อมระดับโลก รวมถึงมีความสอดคล้องกับความมุ่งมั่นในด้านการจัดการบริการอย่างมีจริยธรรมและยั่งยืนของเรา หากต้องการทำความเข้าใจมากขึ้น โปรดไปที่ Gucci Digital EP&L และอ่านเกี่ยวกับ EP&L ใน Gucci Equilibrium ที่นี่: https://equilibrium.gucci.com/environmental-profit-and-loss-accounting/ 

Gucci Equilibrium รวมหลักการที่เรายึดมั่นและการกระทำของเราเพื่อความเป็นมิตรต่อทั้งสิ่งแวดล้อมและกับทุกๆ คนเพื่ออนาคตที่เราทุกคนมีร่วมกัน สำหรับข้อมูลเพิ่มเติม ไปที่ equilibrium.gucci.com และค้นพบ Instagram ของ Gucci ที่สร้างมาเพื่อความยั่งยืนต่อสังคมและสิ่งแวดล้อมที่ Instagram.com/GucciEquilibrium คุณสมบัติด้านความยั่งยืนของผลิตภัณฑ์ของเรานำเสนอไว้ในในหน้าคำอธิบายผลิตภัณฑ์แต่ละชิ้นที่ Gucci.com

 ส่วนหนึ่งของความมุ่งมั่นของเราคือการเป็นมิตรต่อสิ่งแวดล้อม โดยเรามุ่งเน้นที่การใช้วัสดุที่เป็นมิตรต่อสิ่งแวดล้อมและส่งเสริมกระบวนการผลิตแบบยั่งยืนสำหรับคอลเล็กชั่นต่างๆ และในขณะเดียวกันก็ยังคงรักษางานฝีมือและคุณภาพระดับชั้นนำเอาไว้  เราจัดหาวัตถุดิบโดยปฏิบัติตามมาตรฐานของ Kering สำหรับวัตถุดิบและกระบวนการผลิต  

GUCCI และ Kering Group มุ่งมั่นที่จะอนุรักษ์และปกป้องความหลากหลายทางชีวภาพและหน้าที่และกิจกรรมของระบบนิเวศและเคารพความเป็นอยู่ของสัตว์

เพื่อเป็นการรับรองและเคารพสัตว์ต่างๆ ในห่วงโซ่อุปทานของ Kering ทาง Kering จึงได้พัฒนากลุ่มมาตรฐานในด้านความเป็นอยู่ของสัตว์ให้กับซัพพลายเออร์ของกลุ่มบริษัทที่ฟาร์มและโรงงานแปรรูป 

ในระดับกลุ่มบริษัท Kering ยังมีกลยุทธ์ความหลากหลายทางชีวภาพโดยเฉพาะที่ Gucci ยึดถือและปฏิบัติตาม

Gucci ได้มีการริเริ่มมากมายเพื่อช่วยรักษาสิ่งแวดล้อม แบรนด์ปกป้องและฟื้นฟูธรรมชาติและความหลากหลายทางชีวภาพไปพร้อมกับลดการปล่อยก๊าซเรือนกระจกและผลกระทบต่อสิ่งแวดล้อมอื่นๆ ตั้งแต่ปี 2020 Gucci ได้ลงทุนในเกษตรกรรมเชิงฟื้นฟูอันเป็นเสาหลักสำคัญในแนวทางเชิงบวกต่อธรรมชาติ 

เกษตรกรรมเชิงฟื้นฟูปรับปรุงและเสริมสร้างธรรมชาติแทนที่จะทำให้ธรรมชาติหมดไป และนำมาซึ่งผลประโยชน์มากมายต่อสิ่งแวดล้อมและสังคมไปพร้อมกัน ซึ่งเป็นการช่วยปกป้องและฟื้นฟูความหลากหลายทางชีวภาพของพืชและสัตว์ป่า และขจัดการใช้สารเคมีสังเคราะห์และพัฒนาความเป็นอยู่ของสัตว์

ดูข้อมูลเพิ่มเติมได้ใน Gucci Equilibrium

 ด้วยการสนับสนุนจาก Humane Society of the United States และ LAV ในปี 2017 คอลเล็กชั่น Spring Summer 2018 ของ Gucci เป็นจุดเริ่มต้นการห้ามใช้ขนสัตว์ในผลิตภัณฑ์ทั้งหมด หลังจากการตัดสินใจดังกล่าว แบรนด์ยังเข้าร่วม Fur Free Retailer Program ของกลุ่ม Fur Free Alliance 

Gucci มุ่งมั่นในการเป็นมิตรต่อสิ่งแวดล้อมและปกป้องความหลากหลายทางชีวภาพผ่านการลดการใช้พลาสติกและเลือกใช้วัสดุที่ยั่งยืนกว่า

นอกเหนือจากการปฏิบัติตามมาตรฐานของ Kering Group สำหรับวัตถุดิบและกระบวนการผลิตแล้ว Gucci ยังให้ความสำคัญกับการใช้พลาสติกรีไซเคิลเป็นอันดับแรก

อ่านเกี่ยวกับความมุ่งมั่นในด้านพลาสติกได้ใน Gucci Equilibrium รวมถึงมาตรฐานของ Kering 

หนึ่งในข้อปฏิบัติที่ Gucci ลงนามผ่านสนธิสัญญา Fashion Pact ในปี 2019 นั้นเกี่ยวข้องกับการใช้พลาสติกและขยะ โดยมุ่งเป้าไปที่การเลิกใช้พลาสติกใช้แล้วทิ้งในบรรจุภัณฑ์ทั้งหมดภายในปี 2030 พลาสติกใหม่แบบใช้แล้วทิ้งถูกนำออกจากบรรจุภัณฑ์ในอีคอมเมิร์ซและร้านค้าปลีก ส่วนประกอบใดๆ ที่เป็นพลาสติกที่ยังเหลืออยู่นั้นมาจากแหล่งรีไซเคิล

นอกจากนั้น Gucci ยังหาวิธีในการนำตัวเลือกบรรจุภัณฑ์ที่ยั่งยืนมาใช้ในตลอดทั้งขึ้นตอนการดำเนินงาน 

ดูข้อมูลเพิ่มเติมได้ใน Gucci Equilibrium

Gucci มุ่งมั่นจัดหาแหล่งอัญมณีล้ำค่าและโลหะที่นำมาใช้กับผลิตภัณฑ์อย่างยั่งยืน เพื่อลดผลกระทบต่อสิ่งแวดล้อมที่เกี่ยวข้องกับการขุดและการสกัดวัตถุดิบบริสุทธิ์  แบรนด์มุ่งมั่นที่จะเพิ่มการใช้โลหะล้ำค่าที่นำกลับมาใช้ใหม่สำหรับฮาร์ดแวร์และเครื่องประดับของแอคเซสเซอรี่ภายในปี 2025

Gucci ซื้อทองคำผ่านทาง Kering Responsible Gold Framework ซึ่งเป็นวิธีสมัยใหม่ในการจัดหาทองอย่างมีความรับผิดชอบและมีจริยธรรม รวมถึงยังเป็นสมาชิกของ Responsible Jewellery Council (RJC) ที่มีภารกิจในการส่งเสริมการปฏิบัติที่เหมาะสมอย่างมีความรับผิดชอบและมีจริยธรรมต่อสังคมและสิ่งแวดล้อมของห่วงโซ่อุปทานทอง ทองคำขาว และเพชร 

กระดาษและกระดาษแข็งทั้งหมดมาจากแหล่งที่ได้รับการจัดการอย่างรับผิดชอบ เพื่อที่จะอำนวยความสะดวกในการรีไซเคิลเมื่อหมดอายุการใช้งาน กระดาษจะไม่ถูกเคลือบผิว หูของถุงช้อปปิ้งทอร์เชิ่นทำมาจากโพลีเอสเตอร์รีไซเคิล 100% และผูกปมเพื่อหลีกเลี่ยงการใช้กาวและเพื่อให้แยกประเภทองค์ประกอบได้ง่ายขึ้น ถุงกันฝุ่นและถุงใส่เสื้อผ้าทำมาจากผ้าคอตตอนที่นำกลับมาใช้ใหม่ ริบบิ้นทำมาจากผ้าคอตตอนออร์แกนิค 100% และที่แขวนทำมาจากพอลิสไตรีนรีไซเคิล

เราจัดการบรรจุภัณฑ์อีคอมเมิร์ซของเราให้มีการใช้ประโยชน์มากที่สุดโดยไม่ใช้พลาสติกในการจัดส่งผลิตภัณฑ์และเปลี่ยนเป็นใช้กระดาษจากแหล่งที่มีการจัดการอย่างยั่งยืน รวมถึงออกแบบกล่องใหม่ให้สามารถนำกลับไปใช้ใหม่ได้ง่าย

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

It is Gucci's monogramming service on travel pieces which are exclusively available for order in store.

The service is available on select totes, duffles, and garment bags exclusively for order.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

It takes a minimum of 6 weeks for duffles and garment bags, and 8 weeks for totes, from the date of the order.

It is shipped back to the store, and you will be contacted once it is ready for collection.

Once the order has successfully been submitted, it cannot be cancelled, modified or returned for an exchange or a refund. These items are final sale.

Please contact us for more information.

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Gucci’s Privacy Policy is available in this section

For any inquiries related to products or online orders please contact us.

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022

Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH

One per wallet

10KTF Gucci Grail NFTs are minted on the Ethereum blockchain

All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.