FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor and ready-to-wear. You can shop by runway look or discover our special capsule collections.

Products available for immediate purchase will ship with the following delivery windows:

Shipping Service	Delivery Estimate
Standard	3 – 5 business days
Next Business Day	Order by 3 pm CT on a business day for delivery the next business day.

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Gucci offers monogramming for a limited selection of leather goods to give your item a unique customized finish. This complimentary service allows you to emboss up to three initials in different color options, depending on the selected style.

FIND YOUR NEAREST STORE

Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.
Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information.

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide
Gucci Belts Size Guide
Gucci Clothing Size Guide

If you need additional assistance, please Contact Us.

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality.
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
In an unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.

To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

When unboxing your item, you will find a QR code linking to TAG.GUCCI.COM — a dedicated page where you can learn more about how the technology works and much more.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

Gucci accepts the following forms of payment for online purchases:  

1. Visa  
2. Mastercard  
3. American Express  
4. PayPal

Choose PayPal at checkout to split your purchase into installments:

• Pay in 4: Divide your payment into 4 interest-free installments, with no fees if paid on time.
• Pay Monthly: Spread your payments over 6, 12, or 24 months with interest applied.

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

At this time, we only accept one form of payment per order.

For most items, you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Orders placed on Gucci.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

You may purchase up to five items per style.

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us.

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section.

For items available for immediate purchase, you may select from the following shipping services.

Shipping Service	Shipping Fee	Delivery Estimate
Standard	Free	2 – 4 business days

 

Your order will be shipped within the same business day if the order is placed by 3 pm CT on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us.
• Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you.
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.
• Orders cannot be shipped to a Gucci store for pickup.
• Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air. Please allow for additional time for delivery of these items.
• Orders containing fragrances and décor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico.
• Python and crocodile products may not be shipped to California.

Returns may be made by mail or in store. The return window for online purchases is 30 days from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.

To facilitate a seamless process and a timely refund, please follow the return instructions below:

Return by mail:

1. Start the return process by:
   • Clicking here,
   • Selecting “Return this Item” from your MY GUCCI account under Order Details,
   • Clicking through your delivery confirmation email, or
   • Contacting a Client Advisor.
2. Pack the item(s) you wish to return in the original packaging.
3. Once your return request has been approved, please proceed with choosing one of the following options:
   • Download your prepaid shipping label from your MY GUCCI account,
   • Access prepaid shipping label in your return confirmation email, or
   • Access prepaid shipping label QR code in your return confirmation email.
4. Print the prepaid shipping label and attach it to the package. For QR code returns, bring your package to a FedEx location and a team member will print your label using the QR code.
5. Bring the package to the nearest FedEx location. All returns shipped using the prepaid shipping label are complimentary.
6. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

Return in store:

1. You may return your item to any Gucci store in Mexico.
2. Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
3. Refunds for online orders purchased using PayPal cannot be issued in a Gucci store and must be processed and issued at the Gucci.com warehouse. These items may be returned in store and will be packaged and shipped to the warehouse on your behalf. Once received in the warehouse, returns will be processed within 7-10 business days. You will receive an email confirmation when your return has been completed.
4. Refunds will be credited back to the original form of payment. Please note any shipping charges incurred at the time of purchase are non-refundable.

Please note, all items included in the package must match those you selected while generating your prepaid shipping label.

Please refer to our Online Return Policy for more information.

INTERNATIONAL PURCHASES RETURNS AND EXCHANGES
It is not possible to return or request a refund for international purchases. However, you can exchange items with proof of purchase, as long as they meet all requirements. The exchange will be based on the current local price: if there is a difference in price due to local tax rates, you will need to pay the difference. Please note that for international exchanges, we cannot credit the tax from your original purchase.

Eligible returns of products purchased on Gucci.com may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in Mexico.  Please note, corporate gifts must be returned exclusively to Gucci.com.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items must be in original condition with original tags attached. All merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
• Lingerie products (including but not limited to bras, panties, swimwear and tights) are final sale and cannot be returned.
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.

 All items must match those identified in return request.

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days from the date of delivery, to any Gucci store in Mexico. To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.

• Items purchased through PayPal will be accepted in-store, packaged and shipped on your behalf to the warehouse for processing.
• Shipping costs will not be subject to refund.
• Corporate gifts must be returned exclusively to Gucci.com. 
• A different return policy may be applicable for in-store purchases.

Please refer to our Online Return Policy for more information.

Gucci will accept exchanges or returns of eligible merchandise within 30 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.

Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products.

Refunds will be issued in the same form as original payment.

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard and American Express will be reimbursed to the original card used.

Any original shipping charges incurred at the time of purchase are non-refundable.

Monogrammed are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund.

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact our Client Advisors at +52 800 461 0560 . Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same credit card used for original payment. At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines above and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability. Please refer to our Online Return Policy for more information and return instructions.

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.

Complimentary Gift Wrap

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, please Contact Us.

Gucci offers personalization options to give your item a unique customized finish.

Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please Contact us for more information.

Please note that personalized items are considered final sale and you cannot cancel, modify or return your selection.

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

Gift items purchased on Gucci.com may be returned in accordance with our Online Return Policy. However, refunds may only be issued to the same credit card used for original payment.

At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund in accordance with our Online Return Policy and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.

Please refer to our Online Return Policy for more information and return instructions.

For full terms and conditions applicable to corporate gifts, please Contact Us. 

The House’s signature packaging comes in Rosso Ancora red. All Gucci.com orders will also receive one exclusive reusable Gucci cotton canvas shopper tote. Exceptions include orders consisting solely of ties, as they will already arrive in a designated eco pouch.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us. 

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

If you need assistance or service, you may:

• Visit the Gucci authorized retailer where the product was purchased or any Gucci store
• Contact Gucci Client Services.

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

If you need assistance or service on your Gucci watch, you may:

• Visit any retailer or authorized service center listed at the following link.
• Contact Gucci Client Services.

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services:

• A five-year international warranty on Premium Watches collection.
• An eight-year international warranty on High Watchmaking Collection, which also includes additional services.

Complete warranty information on Gucci watches is available by clicking here.

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.

GUCCI WARRANTY CERTIFICATES

In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1^st, 2022, Gucci will avoid paper leaflets and provide the clients with a digital certificate.

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate.

HOW TO FIND THE SERIAL NUMBER OF MY WATCH

At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers.

You can find it engraved on the back of the case of your watch.

グッチでは包括的な取り組みに基づき、新たな資源の調達方法、環境負荷を低減した素材や製造工程、循環型生産ラインの開発によって、環境への影響を抑制し自然を保護するとともに、人権と相互の尊重、インクルージョンの強化に取り組んでいます。

 

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。 

 

2015年にグッチは長期的な取り組みを強化し、「Culture of Purpose」というサステナビリティ戦略を掲げました。この10か年計画は、社会や環境における一連のサステナビリティ目標を設定しており、これには多様性やジェンダー格差是正の推進、健全な労働環境の実現、伝統的なクラフツマンシップの継承、自然保全・修復や再生型農業への投資を目的とした「環境戦略ポートフォリオ」を通じた環境に配慮したアプローチの推進などが含まれます。グッチは、温室効果ガスを削減すると同時に自らのサプライチェーンを直接変革することで、社会にポジティブな影響をもたらすべくその取り組みを進めています。

詳細については、https://equilibrium.gucci.com/ja/guccis-nature-positive-vision-from-the-ground-up-to-collections/をご覧ください。 

詳しくはGucci Equilibriumにアクセスのうえ、グッチのコーポレート サステナビリティ＆レスポンシビリティ ポリシーをご覧ください。 

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。詳しくは、グッチのデジタルEP＆L（環境損益計算書）にアクセスのうえ、グッチのEP＆LとGucci Equilibriumをご覧ください。

Gucci Equilibriumは、よりよい未来に向けて人と地球を大切にするための、私たちが守るべき原則や行動をひとつに繋ぐものです。詳細については、equilibrium.gucci.comをご覧ください。また、社会や環境のサステナビリティに貢献するグッチの活動を紹介するインスタグラム アカウント、instagram.com/GucciEquilibriumも開設しています。グッチ製品のサステナビリティの特徴については、Gucci.comの各商品の詳細ページで紹介しています。 

 環境に与える影響を削減する取り組みの一環として、グッチでは優れたクラフツマンシップと高いクオリティはそのままに、環境への影響の少ない素材を取り入れ、サステナブルな製造方法を促進しています。グッチでは、ケリング グループの原材料および製造プロセスに関する基準に従って原材料を調達しています。

グッチおよびケリング グループは、生物多様性や生態系機能の保全と保護、ならびにアニマルウェルフェアの尊重に取り組んでいます。

ケリングのサプライチェーンにおいて確実に動物が保護・尊重されるよう、グループのサプライヤー向けに、農場や加工施設でのアニマルウェルフェアについて一連の基準を策定しています。 

 グッチでは、米国人道協会（HSUS）とイタリアのNGO、LAVの支援を得て、2017年に発表した2018年春夏コレクションより、製品への毛皮の使用を禁止しています。この決定に伴って、ファーフリー アライアンスによるファーフリー リテーラープログラムにも参加しています。グッチのファーフリーポリシーについては、Gucci Equilibriumでご確認いただけます。

グッチではプラスチックの使用を最小限に抑え、よりサステナブルな材料を選択することで、環境への影響を抑制し、生物多様性の保護に取り組んでいます。

原材料および製造工程に関するケリング グループの基準に準拠しているほか、リサイクルされたプラスチックを優先的に製品に使用しています。

プラスチックに関するコミットメントについては、Gucci Equilibriumとケリング グループの基準をご確認ください。 

グッチでは、製品に使用するすべてのプレシャスストーンと貴金属をサステナブルな方法で調達することに取り組んでいます。バージン原料の採掘と抽出に伴う環境への影響を軽減するために、グッチは、2025年までにアクセサリーのハードウェアとジュエリーに、リサイクルされた貴金属を最大限使用することを約束しています。

グッチでは、ケリング レスポンシブル ゴールド フレームワーク（責任ある金調達の枠組み）を通じてゴールドを購入しています。これは、責任ある方法で倫理的にゴールドを調達するための革新的な方法です。またグッチは責任あるジュエリー協議会（RJC）のメンバーにも名を連ねており、この組織は、ゴールド、プラチナ、ダイヤモンドのサプライチェーン全体を通して、責任があり、倫理的、社会的、環境的に最善の方法を普及推進することを使命としています。 

あらゆる紙や段ボールは、サステナビリティを考慮して調達した原材料を使用しています。リサイクルしやすいよう、コーティングは施していません。トーションのショッピングバッグのハンドルは100%リサイクルポリエステル製で、糊を使わず結んで留めているため、部材ごとに分別しやすくなっています。ダストバッグとスーツカバーは再生コットン製です。リボンはオーガニックコットン100%で、ハンガーはリサイクルポリエチレン製です。

グッチでは、Eコマース製品発送時のプラスチックを削減し、サステナビリティを考慮して調達した原料から作られた紙を使用し、再利用しやすいようボックスのデザインを再考するなど、パッケージを最適化しています。 

グッチの将来のビジョンは、循環型経済の原則をデザインと創造のプロセスに統合することです。この戦略をサポートするため、すべてのコレクションでリサイクル素材や再生素材の使用量を増やし、プラスチックのリサイクルおよび再利用をサプライチェーン全体に拡大しています。またグッチでは、毛糸や未使用のファブリックなど、産業廃棄物に由来する繊維や素材の使用を増やしています。グッチの循環型社会への取り組みについて、詳細はGucci Equilibriumをご覧ください。

グッチは最高水準のアニマルウェルフェアを保証し、該当するすべての法規や規制に準拠しています。2017年10月に毛皮の使用を禁止して以降、サステナブルな素材を使用することで、非動物性製品の提供を増やしています。その一例が、デメトラなどの代替レザーです。（FAQにて「グッチでは本物の毛皮を使用していますか？」の項目をご参照ください。）デメトラは70%以上の植物性原料、および再生可能な資源（ヴィスコース、木材パルプ、バイオ由来のポリウレタン）を使用しています。イタリア国内のグッチの工場で作られており、なめし加工に使われるのと同じ卓越した技術や工程を採用した、柔軟で弾力性のあるしなやかな素材です。2020年6月以降、Gucci.comではグッチ製品のすべてのサステナブルな特徴をご紹介しています。

グッチは、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、自社の業務を倫理的かつサステナブルに管理するための自社の取り組みと一致していることを保証します。信頼できる厳選したサプライヤーネットワークを活用し、グッチのサステナビリティ基準と倫理規範に準拠するよう緊密に連携しています。グッチのビジネスにおける社会および環境面でのサステナビリティに対する取り組みについての詳細は、Gucci Equilibriumにアクセスのうえ、グッチの責任あるサプライチェーンについてご覧ください。また、グッチのコーポレート サステナビリティ＆レスポンシビリティ ポリシーでもご確認いただけます。

店舗でのご注文に限り、トラベル アイテムに対して提供させていただいているグッチの刻印サービスです。

本サービスは、オーダー限定の一部のトートバッグ、ダッフルバッグ、ガーメントバッグでご利用いただけます。

“クラフト マイ イニシャル”サービス対象のトートバッグ、ダッフルバッグ、ガーメントバッグを店頭にてご注文いただくと、クライアントアドバイザーがレザー トリムの上にハンドペイントでイニシャルを施すためのお手伝いをさせていただきます。 カラー、フォントのサイズ、フォントの種類は1つずつ、イニシャルは3文字までお選びいただけます。句読点や記号、文字、その他のフォントサイズ、フォントの種類、カラーは使用できません。

ダッフルバッグとガーメントバッグ、トートバックに関してはご注文日から約3か月から４か月頂戴しております。

完了次第ショップに商品が返送されます。準備が整い次第、グッチショップよりお受け取り可能日時のご連絡を差し上げます。

ご注文いただいた内容で正しくご用意した後のキャンセルや変更、あるいは交換や返金のための返品は承っておりません。ご注文いただいたお客さまのみに販売される商品ですので、予めご了承ください。

恐れ入りますが、詳細についてはお問い合わせください。

Unsubscribe to be removed from our mailing list. 

Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).