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Contact Us


Our Client Advisors are available Monday through Saturday, 8:00AM - 10:00PM and Sunday, 9:00AM - 8:00PM Central, excluding holidays.

Call us at‎  +52 800 461 0560

Schedule a Call Back

Live Chat

Our Client Advisors are available to chat Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 10:00AM - 9:00PM (EST), excluding holidays. The option to chat will become active during these hours once an advisor is available.


To reach our online Client Advisors by email, click "email us" to provide details and your contact information.

Gucci provides after sales services for the products purchased from, any Gucci boutique or any other Gucci-authorized retailer.
For any request of assistance (for watches please see the section below), you can refer to:
• the Gucci boutique or the Gucci-authorized retailer where the product has been purchased;
• any other Gucci boutique;
• our Client Services at: tel. +52 800 461 0560.

Products can be brought to any authorized point of distribution in Mexico, or you can contact our authorized service center, information here below:

World Trade Center México
Montecito 38, Piso 16, Oficina 21
Col. Nápoles, Benito Juarez
C.P 03810 CDMX México
+52 5530165414

* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.


For assistance with corporate gifts, click "email us" to provide details and your contact information.