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Contact Us

Phone

Our Client Advisors are available Monday through Saturday, 8:00AM - 10:00PM and Sunday, 9:00AM - 8:00PM Central, excluding holidays.

Call us at‎  +52 800 461 0560
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Live Chat

Our Client Advisors are available to chat Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 10:00AM - 9:00PM (EST), excluding holidays. The option to chat will become active during these hours once an advisor is available.

Email

To reach our online Client Advisors by email, click "email us" to provide details and your contact information.

Gucci provides after sales services for the products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer.
For any request of assistance (for watches please see the section below), you can refer to:
• the Gucci boutique or the Gucci-authorized retailer where the product has been purchased;
• any other Gucci boutique;
• our Client Services at: tel. +52 800 461 0560.

Watches*:
Products can be brought to any authorized point of distribution in Mexico, or you can contact our authorized service center, information here below:

ARTAU WATCH
World Trade Center México
Montecito 38, Piso 16, Oficina 21
Col. Nápoles, Benito Juarez
C.P 03810 CDMX México
+52 5530165414 
Xe1egumx@hotmail.com



* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

EMAIL

For assistance with corporate gifts, click "email us" to provide details and your contact information.