Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 2-4 business days and easy returns and exchange with no extra cost.

Gucci red shopping bag surrounded by matching different sizes of Gucci signature packaging and a white cotton canvas bag with Gucci logo in white.
Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person or from the comfort of your home.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalized feel with our gifting options.


Created exclusively for, a reusable single cotton canvas tote bag is included with most online orders.

Gucci Rosso Ancora envelope for gift messages, it is decorated with the white Gucci logo on the front.
Personalized Message

Add a personal touch by writing a note that will be included inside your order.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.