FREQUENTLY ASKED QUESTIONS

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery windows:

For other availabilities, please see below:

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator. 

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

Welcome to Vault, the online concept store created by Gucci. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present and future can co-exist through the power of the imagination. Vault’s virtual shelves, already home to a distinctive combination of rare vintage Gucci finds and new creations by handpicked designers, now also welcomes a wider offering of noteworthy brands dear to the House through exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Gucci’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERGUCCI collaboration with SUPERPLASTIC.

Every vintage Vault item has been selected by Gucci archivists for its particularity and character, and then reconditioned by in-house artisans. Because of their exclusivity, vintage items are one-of-a-kind, only available once and numbered to coincide with the year of the drop—a detail that further emphasizes their very limited availability. New vintage pieces are regularly added with a limited total each year. Due to every item's unique nature, each piece will only be available once and will not return to the site.

An ever-evolving space, Vault encompasses many different forms of collaboration, resulting in an offering that goes increasingly beyond the traditional. Inspired by the magnificent, multimedia concept stores from the ‘90s, Vault is a repository that sells creations from handpicked designers and exclusive capsule collections or curated selections from noteworthy brands dear to Gucci. The unique mix of pieces drop regularly on the site, creating an ever-expanding universe.

Gucci accepts the following forms of payment for online purchases:  

1. Visa
2. American Express
3. MasterCard
4. Paypal
5.         Apple Pay
6. Discover
7.         Amazon Pay
8. JCB
9.         Affirm
10.         Union Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.   

For items purchased as a gift through the 4Gift platform, payments will be processed by 4Gift and can be completed using Visa, Mastercard, American Express, Diners Club International, Discover, JCB, Maestro and PayPal.

4Gift may not be used to purchase Fragrances, Exotic, Pre-Order, Made to Order, DIY or personalized items. Items totaling less than $150 are not eligible for purchase through 4Gift.

Amazon Pay may not be used to purchase Made to Order, DIY or Personalized items.

Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on Gucci.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

How can I checkout using Amazon Pay?

Once you’ve added items to your cart, the Amazon Pay button will appear.

First-time users paying through Amazon Pay on Gucci.com must accept Amazon’s Terms & Conditions before proceeding to payment.

After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

Can I use Amazon Pay in Gucci stores or outlets?

Currently the Amazon Pay payment option is not available in Gucci stores or outlet locations.

How can I return an order I placed using Amazon Pay? 

All orders are subject to Gucci’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department stores or other wholesale distributors.

Will my Gucci.com order appear in my Amazon Orders?

Your Gucci.com order details will not appear under Your Orders on your Amazon account. However, you can find your Gucci order information within the Amazon Pay section of your account activity.

If you have a Gucci.com account, you are able to see all order information within your account. You can create a Gucci.com account here where you can track the status of your order and access your order details.

Will my order be shipped by Amazon?

No, your order will be processed and shipped by Gucci.com. For questions or assistance regarding your order, please contact Gucci Client Services.

Who can I contact if I have any questions?

For more information or assistance with your order, please contact Gucci Client Services.

For inquires related to your Amazon account, please contact Amazon at: https://pay.amazon.com/help/ or https://pay.amazon.com/using-amazon-pay.

1. At checkout, select the “monthly payments” tab in the payment section
2. Confirm your billing information and order details
3.  You will then be prompted by an Affirm pop-up to sign in or create an account with Affirm
4.  Once your application is completed and if you are approved for a loan through Affirm, your order will be confirmed, processed and shipped

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order, personalized items and 4Gift orders), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment. 4Gift orders will be processed by 4Gift and payments will be charged at the time the order is placed.

Affirm orders are subject to your loan agreement with Affirm. The first monthly payment will be charged 30 days after the shipment date. In some cases, a down payment will be required and will be charged when your order is placed.

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.