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DOMANDE FREQUENTI

Returns & Exchanges

How do I return an item?

There are two ways to request a return: 

  • Using this dedicated page 
  • Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 

Before starting, pack your item in its original packaging, together with the cotton tote, any accessories (tote or shopping bag included), booklets, labels and the return tag. Your return item should be in its original condition, with any tags or labels still attached. Once your request has been successfully submitted, you can choose from one of two methods for your return: by courier or in-store.

Return by Courier: 

You can return an item either with printing or without printing the shipping label.

With shipping label

  1. Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.  
  2. Remove the original shipping label and attach the new label. 
  3. Schedule your return by contacting the courier by phone or online.

       Phone 

       The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.  

       Online

       Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’  tab and enter the waybill number on your prepaid shipping label. 

Please note: 

  • The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’ 
  • If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us. 
  • Please note, if you use a different courier service than listed above, Gucci cannot be held liable. 

Without shipping label

Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Then you can choose to return your item(s) from two different methods: Pick up or Drop Off.
Pick up
Schedule your collection by choosing your preferred time slot. You only need to show the DHL courier the QR code that was sent to you by mail; there is no need to print anything.
Drop Off at DHL Service Point
You can bring your item(s) to a DHL service point during opening hours. Some require you to print your return label, while others support paperless drop-off with your QR code. Find your DHL point and look for the dedicated icon while choosing your preferred location.  

Please note: 

  • The QR code and the return label will be emailed to you. If you are registered with MY GUCCI, you can download them from your ‘My Orders’ section. 
  • Your prepaid shipping label shows the courier's tracking number. You can use it to track your returns by visiting MyDHL+ at the following link: https://mydhl.express.dhl or using the DHL Express Mobile App.  
  • Gucci cannot be held liable if you use a courier service different from the one listed above.

Making a Return In-Store 

  1. You may return your item to the stores listed at this link. 
  2. . It should be brought to the store in its original packaging 
  3. The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.  
  4. Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.  

Please note: 

  • All returns are complimentary.  
  • Please remember that items must be in new condition and with their protective coating intact (if applicable). 
  • Please refer to our Online Return Policy for more information. 

 

How many days do I have to exchange or return an item? 

Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

What is your return and exchange policy? 

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
  • Returns on items with a return tag attached will only be honored if the label has not been removed. 
  • Made to Order or personalized items are final sale and cannot be returned. 
  • Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached. 
  • Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us
  • Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase. 


For more information, please refer to our Terms of Sale.

 

 

How do I exchange an item?
To exchange an item by carrier:
  1. To exchange your item for a different size of the same item, follow the link in your order confirmation email or sign in and go to 'My Orders'. For other types of exchange, please contact us.
  2. Once the exchange has been approved, your prepaid shipping label will be emailed to you.
  3. Pack your item in its orginal packaging—including  the cotton tote bag, any included accessories, instruction booklet, labels, return tag. Please note, your item must be in new condition and with its protective covering still intact (where applicable). 
  4. Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email or in the return thank you page that appears when you complete your return process online. You can also arrange your pickup by visiting “MyDHL+” at the following link https://mydhl.express.dhl or using the “DHL Express Mobile App.” First, select the country in which your order will be picked up from, and then select the “Schedule a Pickup” tab using the waybill number you find on the return label.
  5. All returns shipped using the prepaid shipping label are complimentary. Please note, Gucci is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label. If for any reason you don’t receive your prepaid shipping label or you can’t locate it, please contact us at this link.
  6. The carrier tracking number can be found on your prepaid shipping label. You can use this to track your returns useing “MyDHL+” at this link https://mydhl.express.dhl or using the “DHL Express Mobile App.”
  7. Once received in the warehouse, items sent for exchange will be processed within 14 business days and credited back to the original form of payment. Please note, if your item does not meet the terms of our returns policy, it will be returned to you and the reimbursement will not be made.
  8. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable. 
Please note, online exchange is only possible if you would like to change the size of your item. Contact us for assistance with other types of exchange.
For Paypal orders, exchanges may be processed only for the same or lower value. If you are exchanging for an item of lower cost, you will receive a partial refund directly through your Paypal account.
 
Exchanges for items with a lower value purchased through Wire Transfer will receive a refund for the cost difference. Exchanges for items of a higher value are not permitted.
 

Exchange in store
:
  1. You may return your item to the stores listed at this link
  2. Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. 
  3. The Client Advisors in store will be glad to help you in exchanging your purchase.
 
Please refer to our Online Return Policy for more information.
 
For more information or questions, please Contact Us.
 

 

Where can I return or exchange a Collect In-Store item?
You can return or exchange your purchase within 30 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.
How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.

Are delivery charges refundable?

Additional fees for Saturday delivery are non-refundable.  

Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.  
 
Please refer to our Online Return Policy for more information and return instructions.
Can I return a personalised item?

Once a Made to Order or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Product Information

Which products are available for purchase on Gucci.com?

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Available in 1-3 weeks, Pre-Order, Made to Order.

 
Products available for immediate purchase will ship with the following delivery windows:
 
 
All European Countries 1-2 business days 
UAE 2-3 business days
Kuwait, Qatar, Saudi Arabia and remote areas* of each country 3-4 business days

*Contact us to receive information on remote areas. 

Saturday Delivery is available at checkout only for selected postcodes with an additional cost.

 
If a product is labeled as Available in 1-3 weeks, it's available for immediate purchase but will not ship for 1-3 weeks. Please refer to the delivery date estimate in 1-3 weeks noted on the product description page and at checkout. 
 
If a product is labeled as Pre-Order, it's not available for immediate purchase as it is currently in production, but you may place a pre-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. 
 
Made to Order items are custom-made exclusively once an order request has been made. Once your order has been placed, Gucci Client Services will contact you to confirm your information and process your payment. Please refer to the delivery date estimate noted on the product description page and at checkout.
What if an item is unavailable?

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 


If you need additional assistance please Contact Us.

Does Gucci offer sales online?

Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.

Does Gucci go on sale?

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Where are Gucci products made?

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

What are Made to Order items?
Made to Order items are custom-made only after an order has been requested. Once an order has been placed, Gucci Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.
 
Made to Order items include furniture from the Décor collection, including chairs, stools and paneled screens.
 
Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 
 
Can I personalize my items?
Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
How do I know my size?

Size guides with general recommendations are available on each product page to help determine your best fit. .

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

If you need additional assistance pleaseContact Us
 
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

 

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

 
How has Gucci committed to sustainability and responsible shopping?

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

 
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  
How does my Gucci x Oura Ring work and what can it do?

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

 

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

 

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

 

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

 

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

 

 

Does Gucci Authenticity Tag track my location or my personal information? 
Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.
Why is my Gucci Authenticity Tag not working? 
Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.
Can the Gucci Authenticity Tag be added or removed from products?
Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

Orders & Payment

What forms of payment do you accept?
Gucci accepts the following forms of payment for online purchases:  
 
  • Visa
  • MasterCard
  • PayPal *
  • American Express
  • Wire Transfer **

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.

**Wire transfer may not be used to purchase personalized items.
 
Please note, we do not accept Gucci gift cards on Gucci.com at this time.  
 
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.  
 

 

 

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

Can I save a payment card on MY GUCCI account?
For security purposes, card information is saved based on shipping region. If you wish to use the same card for a purchase on a different region’s version of the site, you will need to either re-enter your card details during checkout or save them again. Please consult the following list for more information, or contact us for assistance.
Regions
Europe, Middle East and Africa: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden,  Switzerland, Turkey, United Kingdom, Greece, Luxembourg, Saudi Arabia, Kuwait, Qatar, UAE, South Africa.
Americas: Canada, United States, Mexico
Oceania: Australia, New Zealand
Japan
Singapore
Hong Kong
Is VAT included in the final price and how do I claim VAT back?
All prices include VAT. At this time we are unable to provide tax refunds for purchases made on Gucci.com, including orders placed by iPad at our Gucci stores.
Do you accept gift cards?

At this time, we do not accept Gucci gift cards on Gucci.com. 

 
Can I cancel or modify my order?

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

 
 
My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.

Shipping & Delivery

Which shipping options are available and what are the shipping fees?

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

 

Shipping Service & Fee  Delivery Estimate from shipping

Express 

Free

All European Countries: 1-2 business days.

UAE: 2-3 business days.

Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days.

 *Contact us to receive information on remote areas. 
 
 
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Gucci is not responsible for any unanticipated delays beyond Gucci’s control.
 
All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1,  December 8, 25 and 26 ). 
Deliveries are made Monday through Friday from 9am-6pm. Saturday delivery is available for select postcodes at an additional charge. An adult signature will be required upon delivery.
 
Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.
 

 

How can I track my order status?

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

 
Can I ship to a P.O. Box?

Orders may not be shipped to P.O. boxes.

Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
 
Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.
 
 
Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Why haven’t I received the new eco packaging with my most recent purchase?   
In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. 
How do I use the Collect In-Store service?

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

 

  • Add your item to your shopping bag

  • Choose Collect In-Store as your delivery method at checkout

  • Select the store of your choice

 

Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued. 

 
 
Who can collect my Collect In-Store order?

I was using my own MY GUCCI account

You need to bring the ready-to collect email and a form of ID.
 
I was not using my own MY GUCCI account but my name was inserted in the billing details
You need to bring the ready-to collect email and a form of ID.
 
Neither of the above applies to me
You need to present the following:
  • A form of ID
  • A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
  • A completed authorization form which can also be emailed in advance to the store
  • A digital or physical copy of the ready-to collect email

Gifts

How do I send a gift?
During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.  
What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

Complimentary Gift Wrap

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

 

Personalization 

Gucci offers personalization options to give your item a unique customized finish.

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Can I personalize my gift?
Gucci offers personalization options to give your item a unique customized finish.
 
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
 
Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.
Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please contact us for more information. 
 
Can I order corporate gifts on the website?

For full terms and conditions applicable to corporate gifts, please Contact Us. 

 
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.  
 
Please refer to our Online Return Policy for more information and return instructions.

保养和维修

Gucci是否为其产品提供售后服务?

Gucci會為從Gucci.com、Gucci店舖及Gucci授權零售商購買的產品提供產品保養及維修服務。  

Gucci對未來的願景是更進一步加快並鞏固將循環經濟原則整合到設計和創作過程的工作,同時在物料選擇以至確保產品壽命方面,均秉持可持續發展原則。在此背景下,我們希望藉著提供產品保養及維修服務,延長產品的壽命,讓您的產品能夠反覆使用。(欲知更多資訊,請查閱我們的常見問題頁面:Gucci怎樣推廣循環經濟?)
作為產品保養及維修服務的第一步,我們會首先評估產品的狀況。視乎有沒有特定要求,客戶顧問會向您提議合適的方案,並在過程中知會您最新的情況。
 
对于我的Gucci产品,我可以联系谁来获得帮助?

Gucci为从Gucci.com、Gucci门店和Gucci授权零售商处购买的产品提供售后服务。

如需帮助或服务,您可以:
• 前往购入产品的Gucci授权零售商或任意Gucci门店
联系Gucci客户服务

对于Gucci腕表,请参照以下说明。

对于我的Gucci腕表,我可以联系谁来获得帮助?

如您需要Gucci腕表方面的帮助或服务,您可以: 

 

Gucci为从Gucci.com、Gucci门店和Gucci授权零售商处购买的腕表提供两年全球联保。 

对于高级腕表和高级制表系列产品*,Gucci提供延长的售后服务期限: 

- 为高级腕表单品提供五年全球联保。 

- 为高级制表系列单品提供为期八年全球联保,另提供附加服务。  

 

点击此处可获得Gucci腕表的完整保修信息。

GUCCI保修证书 

为了履行Gucci保护环境的承诺,于2022年3月1日之后购买的所有腕表,Gucci将不再提供纸质证书,而为顾客提供数字证书。 

欲查看腕表的保修状态并下载证书,敬请访问watchwarranty.gucci.com。 

 

如何查找腕表的序列号

Gucci的每款腕表都拥有唯一编号,即序列号,由8个数字组成。 

该序列号刻在您的腕表表壳的背面。 

可持续发展

古驰是否采取了可持续发展的商业战略?

 "我们一向秉持全面的世界观,致力于减少对环境的影响,开发环保型采购方案、环保材料、制作方式和循环创新。同时,我们支持人们行使他们的权利,并倡导包容和尊重。

 
从原材料的选择和可追溯性开始,古驰保证在内部和供应链中尊重国际公认的社会和环境责任标准,坚持我们对商业道德和可持续管理的承诺。 
 
2015年,在“Culture of Purpose”可持续发展战略的助力下,我们建立了致力提升商业模式可持续性的十年长期计划,以倡导多元化以及性别平等等一系列社会和环境可持续发展目标为基础,为我们的团队提供充满人文关怀的可持续工作环境,推动传统工艺的传承;并通过自然气候解决方案投资组合“Natural Climate Solutions Portfolio”保护和修复自然环境以及投资再生农业项目,继续推进造福自然的战略。品牌致力减少温室气体的排放,直接改造自身供应链,为社会带来积极影响。
 
请访问Gucci Equilibrium古驰平衡计划,了解更多内容,并阅读我们的《企业可持续发展与责任政策》。
 
Gucci如何衡量其对环境的影响?

从原材料的选择和可追溯性开始,古驰保证在内部和供应链中尊重国际公认的社会和环境责任标准,坚持我们对商业道德和可持续管理的承诺。请浏览古驰数字版环境损益(EP&L)核算表了解详情,欢迎访问Gucci Equilibrium古驰平衡计划,探索更多内容。

 
在哪里可以找到更多关于古驰可持续发展的信息?

Gucci Equilibrium古驰平衡计划将品牌所坚持的原则与所采取的行动统一,守护全人类的共同未来。欲了解更多信息,请前往equilibrium.gucci.com,或通过instagram.com/GucciEquilibrium探索Gucci Instagram官方账号,了解品牌为实现社会和环境可持续所做的努力。官网上每件商品的详情页面将突出显示我们商品的可持续特征

古驰是否在其系列中使用可持续性材料和面料?

 作为减少环境影响承诺的一部分,我们致力于在各个系列中选用环保材料,促进可持续制作流程,同时始终确保卓越的工艺和质量。我们的原材料采购符合开云集团针对原材料和制作流程设立的标准

如何保护动物福利和生物多样性?

 古驰和开云集团致力于维持和保护生物多样性和生态系统功能,尊重动物福利。

 
为确保在开云供应链中关爱和尊重动物,开云集团已为其供应商的农场和加工设施制定了一套动物福利标准。 
 
 
古驰推出多种有助于对自然产生积极影响的举措。品牌致力保护并恢复自然和生物多样性,同时减少温室气体的排放和其他环境影响。2020年以来,古驰一直致力于再生农业投资,这是其造福自然战略的一个重要支柱。 
再生农业可恢复和改善自然环境,而非破坏自然,除此之外还带来了一系列其他环境和社会优势。此外,再生农业还有助于保护和恢复植物与野生动物的生物多样性,停止使用合成化肥,并改善动物福利。
 
欢迎访问Gucci Equilibrium古驰平衡计划,了解更多信息。
古驰是否使用真正的毛皮?

 在美国人道协会和意大利动物权益组织的支持下,2017年,古驰宣布自2018春夏系列起全面停用皮草。发布这一决定后,古驰也加入了国际反皮草联盟的零皮草销售厂商计划。欢迎访问Gucci Equilibrium古驰平衡计划,了解古驰零皮草政策。

古驰对可回收塑料和一次性塑料的立场是什么?

古驰承诺使用更多的可持续性材料,尽可能减少塑料的使用,从而减少对环境的影响,保护生物多样性。

 
除了遵守开云集团针对原材料和制作流程设立的标准,古驰的商品优先使用可回收塑料和生物塑料。
欢迎访问Gucci Equilibrium古驰平衡计划了解更多详情以及开云标准中关于塑料的承诺。 
古驰于2019年签署的《时尚公约》中包括塑料消耗和浪费的有关规定。为了实现到2030年淘汰一次性塑料包装的目标,所有的电商和零售渠道的包装已不再使用一次性原生塑料。任何剩余的塑料成分均来自于可回收资源。
除上述内容外,古驰致力于将可持续包装方案融入自身业务中。 
 
欢迎访问Gucci Equilibrium古驰平衡计划,了解更多信息。
古驰关于珍稀宝石和金属采购的品牌战略是什么?

古驰致力于以可持续的方式采购商品所需的珍稀宝石和金属。为了减轻开采和提取原生原料对环境的影响,古驰致力于在2025年之前最大限度地使用可回收贵金属制作配饰的配件及珠宝。

古驰恪守开云责任黄金框架采购黄金,这是一种负责任且符合道德规范的创新型黄金采购方式,古驰同时也是责任珠宝业委员会(RJC)的成员,该委员会的使命是在整个黄金、铂金和钻石供应链中促进负责任、符合道德、社会和环境规范的最佳实践。

自2015年起,古驰为珠宝商品采购的所有黄金均已通过RJC产销监管链认证标准的认证
欢迎访问Gucci Equilibrium古驰平衡计划,探索更多信息。
古驰在包装使用方面是否作出可持续发展承诺?

所有纸张和硬纸板均源自可靠的管理来源。为了在其使用寿命结束时便于回收,这些纸张未进行涂层加工。购物袋的提手为拧花设计,由100%再生聚酯纤维制成,且手工打结方式有效避免使用胶粘剂及其他易分解材料。防尘袋和西装防尘套采用再生棉制成。丝带由100%棉制成,衣架采用回收的聚苯乙烯制成。

我们已经优化了电商渠道的包装,不再使用塑料,取而代之的纸张均来自可持续管理的来源,重新设计的包装盒还可供重复使用。 

 
欢迎访问Gucci Equilibrium古驰平衡计划,探索更多内容。
 
 
Rosso Ancora红色包装
 
门店包装采用以负责任的方式采购的纸张和纸板。为便于使用后回收利用,我们的购物袋提手由纸张制成,确保购物袋采用单一材料制作。防尘袋和西装防尘套则由再生尼龙打造而成。对于Gucci的线上商品,我们在货运包装方面也进行了一些具体创新:外包装盒纸张中具有保护作用的填充料和胶料均来自以负责任的方式管理的来源;外包装盒可在退货时重复使用;包装适应性比较强,可最大限度地将商品容纳其中,从而降低运输成本并减少所需车辆,进而降低我们的碳足迹。
古驰如何促进循环经济?

古驰对未来的愿景是将循环经济的原则融入设计和创作过程。为了支持这一战略,所有系列都已着重使用可回收和可再生材料,并在整个供应链中扩大塑料的可回收和再利用。品牌还增加了工业后纺织废料中纤维和材料的使用,如纱线和未使用的面料。欢迎访问Gucci Equilibrium古驰平衡计划,了解有关循环计划的更多信息

古驰是否提供不含动物成分的商品?

古驰保证最高标准的动物福利,并遵守所有适用的法律和法规。自2017年10月停用皮草以来(见“古驰是否使用真正的毛皮?”常见问题解答),不含动物成分的商品已经拥有更多可持续的选择,包括使用皮革替代品,如创新可持续材料Demetra。这种材料含有至少70%的植物原料和可再生资源(粘胶纤维、木浆、生物基聚氨酯),由古驰的意大利工厂生产,采用与鞣制技法相当的工艺,使其具备柔软及可延展的优良特性。从2020年6月起,顾客可以通过古驰官网了解古驰商品的所有可持续发展特征。

古驰如何保证在其供应链中实施负责任的做法?

古驰保证在内部和供应链方面尊重国际公认的社会和环境责任标准,坚持我们对商业道德和可持续管理的承诺。古驰与信赖的供应商网络密切合作,并确保其遵守古驰可持续发展准则和道德标准。欲进一步了解关于古驰在整个业务中对社会和环境可持续发展的承诺,请访问Gucci Equilibrium古驰平衡计划,阅读我们负责任的供应链相关信息,详细了解《企业可持续发展与责任政策》

我的账户

什么是MY GUCCI帐户?

拥有MY GUCCI账户即可畅通无阻地访问我们的数字世界。加入古驰社区,即可第一时间选购新款设计,并探索Gucci App的专有功能,如古驰复古游戏厅、壁纸和贴纸。  通过保存您的收货地址和付款信息以节省结帐时间,从而简化购物流程。同时您只需登录即可跟踪包裹,尽享畅快购物体验。  拥有MY GUCCI账户,您可以添加商品至心愿单,打造自己的系列收藏,并获取客户顾问提供的个性化建议。 

如何创建MY GUCCI账户?

访问我们的注册页面(此处),我们热忱欢迎您加入品牌粉丝的阵营

如何修改或删除MY GUCCI账户?
要修改您的个人信息,包括姓名、生日和电子邮件地址,请访问“我的账户”下的“账户设置”部分。 
 
 
要删除您的账户,请与我们联系
 
如何注册接收Gucci最新资讯?

订阅以接收有关最新系列发布、新闻资讯等内容的Gucci电子邮件。您可以创建并登录账户,在“账户设置”下选择接收Gucci电子邮件来进行订阅。

 

登录到您的账户

 
如何退出Gucci的邮寄名单?

取消订阅即可退出我们的邮寄名单。 

 
Gucci的隐私政策是什么?

联系我们

Contact Us

 如果对产品或在线购物有任何疑问,联系我们

Metaverse and NFT

What is the short explanation of NFTs?

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

What is an NFT?

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

What can I do with an NFT?

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

What is a digital wallet and how do I get one?

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

How do I set up a Metamask wallet?

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

Why do I have to manage my own wallet?

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Can you tell me more about cryptocurrency?

 Una criptomoneda es una moneda digital o, más técnicamente, un almacén de valor que utiliza la seguridad de la red "blockchain" para registrar y proteger las transacciones en línea. Las criptomonedas se pueden utilizar para adquirir bienes y servicios. Lo más habitual es que las criptomonedas se utilicen para comprar artículos digitales únicos, como artículos coleccionables digitales (avatares, complementos, "skins" o arte, por ejemplo), pero cada vez más empresas están empezando a aceptar criptomonedas como forma de pago. Las criptomonedas se pueden comprar con una moneda fiduciaria (por ejemplo, dólares) en varias plataformas. Debe tener cuidado e investigar a la hora de determinar qué tipo de criptomoneda comprar, ya que no todos los proyectos cumplen con las distintas normativas. Ethereum (ETH) es una criptomoneda aceptada en Gucci Vault.

¿Cómo puedo comprar ETH (Ethereum)?

 Puede comprar ETH a través de una plataforma digital o "exchange" como Kraken, Coinbase o directamente a través de MetaMask. Una vez que haya completado la compra, podrá acceder a sus fondos a través de MetaMask u otro monedero virtual compatible para comprar un NFT. Tenga en cuenta que existen límites en la cantidad que puede comprar y vender en función de su cuenta y la plataforma que utilice.

¿Cuáles son las plataformas "blockchain" más utilizadas y qué es el "gas"?

 Ethereum es la plataforma "blockchain" más utilizada. Para utilizarla se necesita "gas", una especie de tarifa de procesamiento para cada transacción. Debe tener suficientes ETH en su monedero para el coste de la compra y el gas. La tarifa de gas o "gas fee" permite procesar su transacción en esta red y almacenarla en la cadena de bloques. La tarifa de gas por transacción puede fluctuar en función de la oferta y la demanda de la red. Puede establecer un límite como la cantidad máxima de gas que desea utilizar en una transacción determinada. Si la cantidad real de gas necesaria resulta ser inferior al límite especificado, se le devolverá el gas restante. Pero si su límite es demasiado bajo, su transacción no será procesada o fallará, y puede perder ese gas. Al realizar su compra, su monedero puede facilitarle el cálculo de la tasa de gas estimada para realizar la transacción. Entre aquí para obtener más información sobre la forma en que MetaMask calcula las tarifas de gas.

¿Qué es un mercado de NFT?

 Una vez finalizadas las ventas primarias, podrá ver automáticamente sus NFT y operar con ellos en OpenSea, el mayor mercado de NFT del mundo, y posiblemente en otras plataformas.

Los mercados de NFT permiten a los creadores y coleccionistas comprar, vender y crear. Después de conectar su monedero, puede comprar, subastar o vender una amplia gama de NFT.
Confianza y seguridad

 Existen riesgos asociados al uso de productos basados en Internet y en la red "blockchain" (como NFT y criptomonedas), incluidos, entre otros, riesgos asociados al hardware, el software y las conexiones a Internet; riesgos de introducción de software malicioso; y riesgos de que terceros obtengan acceso no autorizado a su monedero de terceros o cuentas de Internet a través de estafas y fraudes.

Nos preocupamos profundamente por mantener y proteger la seguridad de todos nuestros usuarios para garantizar una experiencia de compra segura. Debe ser consciente de esos riesgos y seguir cuidadosamente las directrices específicas proporcionadas por el proveedor de servicios. Por ejemplo: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security .
Exención de responsabilidad

 Para utilizar nuestro servicio, debe utilizar un monedero virtual de terceros que le permita realizar transacciones en una red "blockchain". Gucci no tiene custodia ni control sobre ninguna red "blockchain", monedero virtual o clave privada de monedero virtual ni sobre ninguna otra tecnología o servicio de terceros que pueda utilizar en relación con el acceso a nuestros servicios ("Herramientas de terceros"). No asumimos responsabilidad alguna por las pérdidas o daños que pueda sufrir como consecuencia del uso de herramientas de terceros. Todos los enlaces o referencias que proporcionamos a Herramientas de terceros son solo para su comodidad y no aprobamos, supervisamos, respaldamos, garantizamos ni hacemos ninguna declaración con respecto a las Herramientas de terceros. El uso de Herramientas de terceros corre por su cuenta y riesgo.

Los NFT solo existen en virtud del registro de propiedad mantenido por la red "blockchain" pertinente (por ejemplo, la red Ethereum). Cualquier transferencia o venta se produce en la red "blockchain" asociada (por ejemplo, Ethereum). No podemos efectuar ni controlar de ningún otro modo la transferencia de propiedad de ningún NFT o activo digital asociado. Las transacciones de NFT son generalmente irreversibles. No nos hacemos responsables de las pérdidas o lesiones sufridas debidas a errores del usuario o a cualquier fallo o comportamiento errante del software (por ejemplo, monedero, contrato inteligente), red "blockchain" o cualquier otra función de los NFT.
Entiende y acepta que, en la medida de lo permitido por la ley, el servicio se proporciona "tal cual" y "según disponibilidad", y que renunciamos expresamente a garantías de cualquier tipo, ya sean expresas o implícitas.
¿Qué es 10KTF Gucci Grail?
La siguiente etapa de la aventura de Gucci en el metaverso comienza con un viaje de Roma a Nuevo Tokio. Impulsada por la curiosidad y la pasión por las maravillas atemporales, la Firma se une a uno de los mejores artesanos digitales, Wagmi-san, para dar paso a una nueva era de creatividad en todas las dimensiones.
¿Para qué sirve el MINT PASS 10KTF GUCCI GRAIL?

 Un Mint Pass otorga a los titulares la capacidad de acuñar un NFT de la colección 10KTF x GUCCI. Este Mint Pass se presentará en forma de bola mágica virtual, regalada por la Firma a Wagmi-san y sus respectivas comunidades. La bola mágica es un Mint Pass de un solo uso que caducará el 18 de marzo a las 11:55 p. m. (hora del Pacífico).

¿Cuánto costó el MINT PASS 10KTF GUCCI GRAIL?
Cada MINT PASS 10KTF GUCCI GRAIL cuesta 1 ETH.
¿Cuántos MINT PASS 10KTF GUCCI GRAIL podría comprar?
Uno por monedero.
¿En qué red "blockchain" se utilizan estos NFT?

 Los NFT 10KTF x GUCCI se acuñan en la red "blockchain" de Ethereum.

¿Dónde puedo comprar un NFT de Gucci Grail?
Todas las ventas principales se realizaron mediante el MINT PASS 10KTF GUCCI GRAIL solo en 10KTF.com/shop. Las ventas secundarias se realizan en OpenSea u otros mercados secundarios. Sin embargo, ni 10KTF ni Gucci son responsables de ninguna actividad de venta secundaria y no pueden garantizar que pueda encontrar NFT de Gucci Grail en algún mercado secundario.
¿Los artículos 10KTF Gucci Grail incluyen una función adicional?

 El Mint Pass 10KTF Gucci Grail es un Mint Pass de un solo uso y no ofrecerá ningún beneficio futuro más allá del acceso al NFT 10KTF Gucci Grailed. Sin embargo, además de poseer un NFT exclusivo elaborado por Wagmi-san y diseñado por Gucci, poseer un NFT 10KTF Gucci Grailed puede permitirle acceder a futuros lanzamiento y/o funciones incluidas en las hojas de ruta de Vault y 10KTF. Para obtener más información, únase a los servidores oficiales de GucciVault y 10KTF en Discord.

¿SUPERGUCCI incluye tanto un elemento físico como un NFT?

 Sí, con cada NFT se incluye la posibilidad de solicitar una estatua de cerámica hecha a mano. Durante el primer lanzamiento, todo aquel que tuviera el NFT Janky en su monedero a fecha de 17 de junio de 2022 tenía la posibilidad de reclamar una estatua o no. El elemento físico seguirá siendo opcional para el segundo lanzamiento de NFT. 

¿Cuál es el precio de cada NFT SUPERGUCCI?

 El 1 de febrero de 2022, el primer lanzamiento de NFT con Janky se acuñó por 1,5 ETH. Actualmente se puede comprar en mercados secundarios como OpenSea, donde los precios varían. El segundo lanzamiento, con Guggimon, se ofrece gratuitamente a todos los que hayan adquirido un NFT del primer lanzamiento de SUPERGUCCI. 

¿Cuántos NFT SuperGucci se acuñan?  

 Se acuñaron 500 NFT tanto en el primer lanzamiento como en el segundo. 

¿Los NFT de Guggimon forman parte de la trayectoria de Vault? 
Sí, tanto el primer lanzamiento de SUPERGUCCI como el segundo forman parte de nuestro trayectoria compartida en Discord.

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