FREQUENTLY ASKED QUESTIONS

There are two ways to request a return: 

• Using this dedicated page 
• Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 

Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag. 

You can return an item by courier or in-store: 

Making a Return by Courier: 

1. Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.  
2. Remove the original shipping label and attach the new label. 
3. Schedule your return by contacting the courier by phone or online.

       Phone 

       The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.  

       Online

       Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’  tab and enter the waybill number on your prepaid shipping label. 

Please note: 

• The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’ 
• If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us. 
• Please note, if you use a different courier service than listed above, Gucci cannot be held liable. 

Making a Return In-Store 

1. You may return your item to the stores listed at this link. 
. It should be brought to the store in its original packaging 
2. The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.  
3. Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.  

Please note: 

• All returns are complimentary.  
• Please remember that items must be in new condition and with their protective coating intact (if applicable). 
• Please refer to our Online Return Policy for more information. 

Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.  

Returned merchandise must meet the below requirements in order to be accepted for a refund:

• All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
• Returns on items with a return tag attached will only be honored if the label has not been removed. 
• Made to Order or personalized items are final sale and cannot be returned. 
• Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached. 
• Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us. 
• Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase. 

For more information, please refer to our Terms of Sale.

 

 

You can return or exchange your purchase within 30 days of collecting your item in-store or by contacting Client Services if you would like us to pick it up from an address of your choice.

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.

Additional fees for Saturday delivery are non-refundable.  

Once a Made to Order or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Available in 1-3 weeks, Pre-Order, Made to Order.

All European Countries	1-2 business days
UAE	2-3 business days
Kuwait, Qatar, Saudi Arabia and remote areas* of each country	3-4 business days

*Contact us to receive information on remote areas. 

Saturday Delivery is available at checkout only for selected postcodes with an additional cost.

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.

Size guides with general recommendations are available on each product page to help determine your best fit. .

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

 

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

• Visa
• MasterCard
• PayPal *
• American Express
• Wire Transfer **
• Apple Pay
• Klarna ***

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
Pay now or Pay in 3 interest-free payments with PayPal. Pay in 3 is available for purchases of £30 to £2,000. Learn more.

 

 

At this time, we only accept one form of payment per order.

Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.

What is Klarna?

Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.
Please spend responsibly - borrowing more than you can afford could seriously affect your financial status.
Make sure you can afford to make your monthly repayments on time.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. 

Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. 

Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.

Obtain more information about Klarna here: https://www.klarna.com/uk/about-us/ and see the terms and conditions here: https://www.klarna.com/uk/terms-and-conditions/.


How to shop with Klarna?

1. Select Klarna at the checkout to choose between different payment options.
2. Manage your orders and payments in the Klarna app.

 

What are Klarna’s payment methods?

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase:  

• Pay in 30 days: Make your purchase today and pay up to 30 days later so you can try before you buy without any interest or fees when you pay on time. Available for orders up to £600. 
• Pay in 3 instalments: Split your purchase into three payments so you can spread the cost of your purchase over time with no interest or fees when you pay on time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Available for orders up to £5000. 

Klarna can also be used to pay straight away for orders up to £4000.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Is Klarna safe?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow Gucci’s return instructions  and make sure to keep the tracking number of your return, you can find this in your confirmation email or by logging into your MY GUCCI account. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as your return has been registered, Klarna will send an adjusted invoice.


There’s something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty.

Instructions found here  and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute. As soon as your cancellation or your return has been registered, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. You can track your order using the link you received by email or by logging into your MY GUCCI account. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’


My statement is incorrect. What should I do?

If your statement does not match your order details, please contact us   for a correction of your statement. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’

Don’t see your question here? Visit Klarna’s FAQ page to find out more about using Klarna. You can find more information at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

如果您需要取消或修改订单，请尽快与我们联系。我们将尽力满足您的要求，但不能保证您的订单在提交后一定可以进行调整。已经在处理的订单不得取消或修改；您可以根据Gucci的在线退货政策进行退货。

 

定制商品和个性化定制商品订单提交后便无法再取消或修改。这些商品一经销售，不予退换。

如果您收到我们取消订单的通知邮件，请通过网站重新下订单，或联系我们。

对于有货并可立即购买的商品（有关其他库存情况，请参见此处），您可以选择以下配送服务：

 

配送时间是自您的订单发货之时起的预估时间，并非下单时间

 

配送服务 - 费用	自发货起的配送预估时间
快递 免费	所有欧洲国家/地区：1-2个工作日 阿联酋：2-3个工作日 科威特、卡塔尔、沙特阿拉伯及其他国家/地区的偏远地区*：3-4个工作日
周六配送 20 EUR 或15 GBP	部分地区周五下午2点（CET时间）之前订购，可在结账时选择“周六配送

 

商品发出后，您将收到一封确认电子邮件，其中包含一个链接，可通过承运方跟踪您的订单。

出于安全原因，商品送达时需要成年人签收。如果您无法签收包裹，请与我们联系 

订单可能无法配送至邮政信箱。

目前，每份订单只能配送至一个地址。如需配送至多个地址，请为每个位置单独下一份订单。

为践行Gucci对可持续发展的一贯承诺和减少碳足迹的使命，各门店和仓库如果仍有剩余的象牙白礼品盒库存，则应在全面使用新环保包装之前将其全部用完。如果您收到的单品还没有使用新包装，则说明您正在发挥重要作用，帮助Gucci实现保护地球环境的使命。   
大部分在Gucci.com下达的订单产品，均会以创新演绎的复古风格绿色包装系列进行包装。这些包装的设计和采购均秉持保护地球环境的理念，可全部回收利用，并方便装入可重复使用的Gucci棉质帆布购物袋中。为了践行Gucci减少碳足迹的承诺，各门店和仓库将在用完剩余的象牙白礼品盒后，使用这款全新环保包装。 

 结账时，您可以在选择配送方式时选择到店自取。遵循三个简单步骤，就可在London Bond 门店享受新的免费配送方式。

• 添加商品至您的购物袋
• 结账时选择到店自取的配送方式
• 选择门店

您的订单寄放到店后，我们会通知您何时可以取货。您将有14天时间前往精品店取货，无需预约，只需在抵店后告知客户顾问，他们将指导您完成整个过程。如果在此期间您未到店取货，您的订单将被取消并退款。

我使用的是本人的MY GUCCI账户
您需要携带确认取货电子邮件以及身份证明。

我使用的不是本人的MY GUCCI账户，但账单明细中使用的是我的姓名
您需要携带确认取货电子邮件以及身份证明。

以上情况均不适用
您需要出示以下信息：

• 身份证明
• MY GUCCI账户持有人或账单信息中相关人员的身份证明原件或电子版
• 填写完整的授权表，您也可以通过电子邮件提前将授权表发给门店（可在此处下载）
• 确认取货电子邮件副本或复印件

在线结账时，您可以选择包含个性化定制礼品信息，并在订单发票上隐去价格。所有Gucci.com订单均赠送礼品包装。

Gucci提供个性定制选项 为您选购的商品打造别致的定制外观。 

 

有关适用于企业礼品的完整条款和条件，请联系我们。

 

Gucci會為從Gucci.com、Gucci店舖及Gucci授權零售商購買的產品提供產品保養及維修服務。  

Gucci为从Gucci.com、Gucci门店和Gucci授权零售商处购买的产品提供售后服务。

如需帮助或服务，您可以：
• 前往购入产品的Gucci授权零售商或任意Gucci门店
• 联系Gucci客户服务

对于Gucci腕表，请参照以下说明。

如您需要Gucci腕表方面的帮助或服务，您可以： 

• 前往下方链接中列出的任意一家零售商或授权服务中心。 
• 联系Gucci客服。 

 

Gucci为从Gucci.com、Gucci门店和Gucci授权零售商处购买的腕表提供两年全球联保。 

对于高级腕表和高级制表系列产品*，Gucci提供延长的售后服务期限： 

- 为高级腕表单品提供五年全球联保。 

- 为高级制表系列单品提供为期八年全球联保，另提供附加服务。  

 

点击此处可获得Gucci腕表的完整保修信息。

GUCCI保修证书 

为了履行Gucci保护环境的承诺，于2022年3月1日之后购买的所有腕表，Gucci将不再提供纸质证书，而为顾客提供数字证书。 

欲查看腕表的保修状态并下载证书，敬请访问watchwarranty.gucci.com。 

 

如何查找腕表的序列号

Gucci的每款腕表都拥有唯一编号，即序列号，由8个数字组成。 

该序列号刻在您的腕表表壳的背面。 

 "我们一向秉持全面的世界观，致力于减少对环境的影响，开发环保型采购方案、环保材料、制作方式和循环创新。同时，我们支持人们行使他们的权利，并倡导包容和尊重。

从原材料的选择和可追溯性开始，古驰保证在内部和供应链中尊重国际公认的社会和环境责任标准，坚持我们对商业道德和可持续管理的承诺。请浏览古驰数字版环境损益（EP&L）核算表了解详情，欢迎访问Gucci Equilibrium古驰平衡计划，探索更多内容。

Gucci Equilibrium古驰平衡计划将品牌所坚持的原则与所采取的行动统一，守护全人类的共同未来。欲了解更多信息，请前往equilibrium.gucci.com，或通过instagram.com/GucciEquilibrium探索Gucci Instagram官方账号，了解品牌为实现社会和环境可持续所做的努力。官网上每件商品的详情页面将突出显示我们商品的可持续特征

 作为减少环境影响承诺的一部分，我们致力于在各个系列中选用环保材料，促进可持续制作流程，同时始终确保卓越的工艺和质量。我们的原材料采购符合开云集团针对原材料和制作流程设立的标准。

 古驰和开云集团致力于维持和保护生物多样性和生态系统功能，尊重动物福利。

 在美国人道协会和意大利动物权益组织的支持下，2017年，古驰宣布自2018春夏系列起全面停用皮草。发布这一决定后，古驰也加入了国际反皮草联盟的零皮草销售厂商计划。欢迎访问Gucci Equilibrium古驰平衡计划，了解古驰零皮草政策。

古驰承诺使用更多的可持续性材料，尽可能减少塑料的使用，从而减少对环境的影响，保护生物多样性。

古驰致力于以可持续的方式采购商品所需的珍稀宝石和金属。为了减轻开采和提取原生原料对环境的影响，古驰致力于在2025年之前最大限度地使用可回收贵金属制作配饰的配件及珠宝。

古驰恪守开云责任黄金框架采购黄金，这是一种负责任且符合道德规范的创新型黄金采购方式，古驰同时也是责任珠宝业委员会（RJC）的成员，该委员会的使命是在整个黄金、铂金和钻石供应链中促进负责任、符合道德、社会和环境规范的最佳实践。

所有纸张和硬纸板均源自可靠的管理来源。为了在其使用寿命结束时便于回收，这些纸张未进行涂层加工。购物袋的提手为拧花设计，由100%再生聚酯纤维制成，且手工打结方式有效避免使用胶粘剂及其他易分解材料。防尘袋和西装防尘套采用再生棉制成。丝带由100%棉制成，衣架采用回收的聚苯乙烯制成。

我们已经优化了电商渠道的包装，不再使用塑料，取而代之的纸张均来自可持续管理的来源，重新设计的包装盒还可供重复使用。 

古驰对未来的愿景是将循环经济的原则融入设计和创作过程。为了支持这一战略，所有系列都已着重使用可回收和可再生材料，并在整个供应链中扩大塑料的可回收和再利用。品牌还增加了工业后纺织废料中纤维和材料的使用，如纱线和未使用的面料。欢迎访问Gucci Equilibrium古驰平衡计划，了解有关循环计划的更多信息。

古驰保证最高标准的动物福利，并遵守所有适用的法律和法规。自2017年10月停用皮草以来（见“古驰是否使用真正的毛皮？”常见问题解答），不含动物成分的商品已经拥有更多可持续的选择，包括使用皮革替代品，如创新可持续材料Demetra。这种材料含有至少70%的植物原料和可再生资源（粘胶纤维、木浆、生物基聚氨酯），由古驰的意大利工厂生产，采用与鞣制技法相当的工艺，使其具备柔软及可延展的优良特性。从2020年6月起，顾客可以通过古驰官网了解古驰商品的所有可持续发展特征。

古驰保证在内部和供应链方面尊重国际公认的社会和环境责任标准，坚持我们对商业道德和可持续管理的承诺。古驰与信赖的供应商网络密切合作，并确保其遵守古驰可持续发展准则和道德标准。欲进一步了解关于古驰在整个业务中对社会和环境可持续发展的承诺，请访问Gucci Equilibrium古驰平衡计划，阅读我们负责任的供应链相关信息，详细了解《企业可持续发展与责任政策》。

拥有MY GUCCI账户即可畅通无阻地访问我们的数字世界。加入古驰社区，即可第一时间选购新款设计，并探索Gucci App的专有功能，如古驰复古游戏厅、壁纸和贴纸。  通过保存您的收货地址和付款信息以节省结帐时间，从而简化购物流程。同时您只需登录即可跟踪包裹，尽享畅快购物体验。  拥有MY GUCCI账户，您可以添加商品至心愿单，打造自己的系列收藏，并获取客户顾问提供的个性化建议。 

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NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

从罗马前往新东京的旅途开启Gucci元宇宙探险之旅的新征程。满怀着好奇心和对隽永奥秘的饱满热情，品牌与知名手工艺人Wagmi-san携手合作，开启超维度创意的新时代大门。

每个Mint Pass授予持有人制作一款10KTF Gucci系列NFT的权利。Mint Pass仅限个人使用，于2022年3月18日到期

每1张10KTF: GUCCI GRAIL MINT PASS的购买费用是1个以太币(ETH)

每个钱包限购一张

10KTF Gucci Grail NFTs are minted on the Ethereum blockchain

所有首次销售仅在10KTF.com/shop以10KTF: GUCCI GRAIL MINT PASS的形式进行。二次销售在Opensea或其他二级市场进行。然而，10KTF和Gucci均不承担二级市场交易活动的相应责任，并且无法确保您可在任何二级市场找到Gucci Grail NFT。

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.