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Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 1–2 business days, extended returns for the holiday season and streamlined exchanges with no extra cost.

Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person for advice on everything from styling and gifting to aftercare.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Add a distinctive touch to your purchase with our complimentary packaging, perfect for elevating any gift.

Packaging

All items come in special holiday version of our signature box together with the boutique shopping bag.

Personalized Message

Make any gift even more special by writing a personal note that will be included inside your order.

Personalisation

Add a unique touch with complimentary embossing and engraving.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

MY GUCCI

Register for effortless order tracking, a personalised space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.