GUCCI Client Services | Bespoke Luxury Services

Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

Complimentary Shipping, Returns & Exchanges

Enjoy shipping in 1 –2 business days, easy returns and streamlined exchanges with no extra cost.

Collect In Store

Order online and collect your order from your preferred Gucci boutique.

Order & Return Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person or from the comfort of your home.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalized feel with our gifting options.

A Gucci Rosso Ancora boutique shopping bag with a white Gucci Logo is grasped by its handles, shown, and then turned into a white canvas bag with a white Gucci Logo. Following this transition, the focus shifts to a brown cardboard outer box. Two hands are visible opening the outer box from the top, briefly revealing the Gucci Logo inside the top lid and the Gucci Rosso Ancora packaging adorned with a red ribbon and containing two envelopes. A first Gucci Rosso Ancora envelope with the white Gucci Logo is picked up, showcasing its glossy texture. The envelope is then set aside, and a second Rosso Ancora envelope is picked up and opened. Afterward, it is closed and set aside, leaving only the Rosso Ancora packaging in view. The Gucci Rosso Ancora packaging with a white Gucci Logo is then extracted from the outer box, which is removed from view, allowing the packaging to become the center of attention, framed from the top. The hands proceed to untie the red ribbon, decorated with multiple Gucci logos, and open the packaging. Inside, a white Gucci dust bag with a white Gucci logo is revealed.

Packaging

Choose between our online exclusive tote or boutique shopping bag to give your order the perfect finish.

Personalized Message

Add a personal touch by writing a note that will be included inside your order.

Personalization

Add a unique touch with complimentary embossing and engraving.

Personalization

Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

A gold-toned bracelet with 'Gucci' engraving.

Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

MY GUCCI

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.