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Gucci Services

Personalise your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

Complimentary Shipping, Returns & Exchanges

Enjoy shipping in 1 –2 business days, complimentary returns and streamlined exchanges with no extra cost.

Collect in Store

Order online and collect your order from your preferred Gucci boutique.

Order & Return Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

Book an Appointment

A bespoke experience reserved for MY GUCCI members, for advice on everything from styling and gifting to collection discoveries.

In Store Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Virtual Appointment

Enjoy the opportunity to connect personally with a Client Advisor from the comfort of your own home. During the live session, the Client Advisor will invite you into our Digital Showroom, show you selected pieces and provide a bespoke perspective on the latest collections.

Packaging & Gifting

Whether you are giving it or keeping it for yourself, give your order a personalized feel with our gifting options.

Packaging

All items come in our signature box, with the option to add the boutique shopping bag for an added touch of elegance.

Personalised Message

Add a personal touch by writing a note that will be included inside your order.

Personalisation

Add a unique touch with complimentary embossing and engraving.

Personalisation

Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

Exclusively In-store

Explore engraving for select jewellery and pet items, along with an extended range of symbols and colours for embossing. You can either visit our store directly or bring an item you ordered online once it arrives.

MY GUCCI Account

From favourites to personalisation, tailor your Gucci experience to your needs.

MY GUCCI

Register for effortless order tracking, a personalised space to save delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.