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Products pre-ordered or made-to-order will be shipped using Premium Express service on the estimated date stated on the product's description page. 

Returns are always free, and you have 30 days from the date of receiving your order to return it through either Home Delivery or Collect In-Store. You can do this by selecting "Return this Item" on your MY GUCCI account, through your delivery confirmation email, or by contacting a Client Advisor. Once approved, you will receive a prepaid shipping label via email, or you can access it from your MY GUCCI account. Follow the provided instructions to schedule a pickup with the courier.
 

Alternatively, you can return your purchase in-store.
 

Exchanges are also available at no cost within 30 days of delivery. To exchange for a different size of the same item, click the link in your order confirmation email or log into MY GUCCI and go to the 'My Orders' section. For other types of exchanges, please contact us or visit a Gucci store.

Made-to-order and personalized items are final sale and cannot be returned or exchanged.

For further information, please consult the FAQs section at checkout or on our website.

At the Gucci official online store, our dedicated client advisers are available via email, telephone (0120-99-2177) or video call to help our customers with anything from browsing to purchases, returns and exchanges. Please feel free to contact us if you have any questions about sizing and fit or any other aspect of the Gucci shopping experience. We also accept orders over the phone.