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Gucci Services

Personalise your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 1–2 business days, extended returns for the holiday season and streamlined exchanges with no extra cost.

Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

Packaging & Gifting

Add a distinctive touch to your purchase with our complimentary packaging, perfect for elevating any gift.

Packaging

Choose between our signature box or boutique shopping bag to give your order a sophisticated finish.

Personalised Message

Make any gift even more special by writing a personal note that will be included inside your order.

Personalisation

Add a unique touch with complimentary embossing and engraving.

Personalisation

Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

Authenticity & MY GUCCI Account

From authenticity to personalisation, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

MY GUCCI

Register for effortless order tracking, a personalised space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.