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Products pre-ordered or made-to-order will be shipped using Premium Express service on the estimated date stated on the product's description page. 

Returns are always free, and you have 30 days from the date of receiving your order to return it through either Home Delivery or Collect In-Store. You can do this by selecting "Return this Item" on your MY GUCCI account, through your delivery confirmation email, or by contacting a Client Advisor. Once approved, you will receive a prepaid shipping label via email, or you can access it from your MY GUCCI account. Follow the provided instructions to schedule a pickup with the courier.
 

Alternatively, you can return your purchase in-store.
 

Exchanges are also available at no cost within 30 days of delivery. To exchange for a different size of the same item, click the link in your order confirmation email or log into MY GUCCI and go to the 'My Orders' section. For other types of exchanges, please contact us or visit a Gucci store.

Made-to-order and personalized items are final sale and cannot be returned or exchanged.

For further information, please consult the FAQs section at checkout or on our website.

Gucci接受以下付款方式进行线上购物：

• Visa
• MasterCard
• American Express
• PayPal*
• 银行转账
• Klarna**

*科威特，卡塔尔和沙特阿拉伯除外。
**使用Klarna的现付服务可购买最高10000 欧元的商品、30天内付款服务可购买最高5000 欧元的商品。

针对信用卡付款，请注意，您的账单地址必须与信用卡账单地址相符。

请注意，下单后，您的信用卡将被授权冻结0 英镑 （其他国家货币为瑞士法郎、迪拉姆、里亚尔或欧元）。这只是为了进行验证，从而保护您免遭欺诈骗局的困扰。授权金额的解冻时间取决于信用卡发卡银行的政策。 除非购物过程中页面另有说明，否则，只有在我们验证您的信用卡详细信息、收到与所购商品价格等同金额的预授权、确认商品库存并做好发货准备后，才会从您的信用卡收取消费交易的费用。