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FREQUENTLY ASKED QUESTIONS

Covid-19 Inquiries

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How is Gucci ensuring both clients and employees are safe in Gucci locations?

At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). 
 
All Gucci Stores are sanitised, and hand sanitiser is available for all clients
Gucci.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love. 
Estimated shipping of available items is within 1-4 business days.  Please refer to the delivery date estimate noted on the product description page and at checkout.
The return window for online and in store purchases is 30 days. Please refer to our "Returns & Exchanges" section for more information.  
As the safety of our clients, teams and communities are our top priority, we are working with the carriers to help prevent the spread of COVID-19.   
 
 If you have any concerns or questions, please Contact Us

Will COVID-19 impact my return?

At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
Please refer to our "Returns & Exchanges" section for more information.

How does Covid-19 impact my repair and care service?

The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing longer-than-usual service times following our store reopening—visit or contact your local store for further information.

If you have any concerns or questions, please at this link.

Which stores have re-opened?

For the latest information on store hours and services, please at this link to prepare your visit.

How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?

For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employees will be required to perform health screening protocols, practice social distancing and wear personal protect equipment (e.g., face masks and gloves) to help maintain a safe environment for both the client and the employee. In addition, we encourage all our clients to follow safety guidelines, and will require all our clients to wear face coverings to enter a store as well as follow any local government mandates. If you are exhibiting any signs of the virus, we kindly ask you to refrain from visiting a store at this time and contact us us to provide services at a later date.

Why aren’t all Gucci stores reopened? When will others reopen?

We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to monitor all stores and their local communities closely and will determine when and where we can reopen other store locations. This will be a phased approach since some areas of the country are recovering faster than others. Do not hesitate to contact us us for more information.

How is Gucci organizing fitting rooms and ensuring products touched, tried on or returned by clients are safe?

Merchandise that clients have interacted with will be set aside before being restocked. Our fitting rooms (if no additional local legal law restriction in place not to use them) are cleaned and prepared after each use to our highest standard. All accepted returns undergo a wait period before being restocked.

Does Gucci offer any contactless mobile payment options?

Gucci locations will continue to accept contactless mobile payments—please contact your local store for more information on which payment methods are available.

Why do I have to wait in line?

In order to be in compliance with local directives, we are limiting the number of people in our store to ensure social distancing is practiced.

Is your Client Service available?

Gucci Client Advisors are working remotely and can be contacted at this link.

Shipping & Delivery

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Which shipping options are available and what are the shipping costs?

Items available for immediate purchase will be sent using express complimentary shipping with an expected delivery date of 1-4 business days.

 
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. We are not responsible for any unanticipated delays beyond Gucci’s control.
 
All orders are processed Monday through Friday, excluding Singapore holidays. Please note, orders placed after 1pm on Friday, at the weekend or on a public holiday will be dispatched the following Monday or business day. Deliveries will take place Monday through Friday and an adult signature will be required upon delivery. In case your order does not arrive within 30 days, please contact us at clientservices.sg@gucci.com. If we are unable to deliver your item(s) within a further 10 days, you will receive a refund.

 

How can I track my order status?

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Can I ship to a P.O. Box?

Orders may not be shipped to P.O. boxes.

Can I modify my shipping address?

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped. 

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Why haven’t I received the new eco packaging with my most recent purchase?   

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. 

Product Information

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Which products are available for purchase on Gucci.com?

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewellery, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections.
 
Items available for immediate purchase will be sent using express complimentary shipping with an expected delivery date of 1-4 business days. 

What if an item is unavailable?

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 


If you need additional assistance please Contact Us.

Does Gucci offer sales online?

Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.

Does Gucci go on sale?

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Where are Gucci products made?

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

What is Personalisation and how do I personalise my item?

At this time it is not possible to personalise your gift directly on Gucci.com but we offer the following complimentary after sale services in-store.

If you would like to use these services in-store with a Gucci.com purchase, please Contact Us before placing your order to check if your item is compatible and the availability in your closest boutique.

Monogramming
A limited selection of leather goods can be embossed with up to three initials, depending on the selected style. 

Engraving
You can add a custom finish to select bracelets and rings with in-store engraving. Complimentary after purchase, this service allows you to add a unique touch to your item by choosing between a range of letters, numbers and symbols.

Please note that once you have placed an item has been personalised, it is considered final sale and you cannot cancel, modify or return your selection.

How do I know my size?

Size guides with general recommendations are available on each product page to help determine your best fit.


If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide
Gucci Belts Size Guide
Gucci Clothing Size Guide


If you need additional assistance please Contact Us.

How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.

How has Gucci committed to sustainability and responsible shopping?

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

How does my Gucci x Oura Ring work and what can it do?

How are my body signals monitored?

Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).

 

What can I track?

The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering. 

You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.

 

Will my data remain private?

Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.

 

Should I purchase my usual Gucci ring size?

No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.

 

What is Oura membership and is it included?

The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.

 

 

Orders & Payment

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What forms of payment do you accept?

Gucci accepts the following forms of payment for online purchases:    
  • Visa
  • MasterCard
  • JCB
 
Gucci accepts the following forms of payment for phone orders:    
  • Visa
  • MasterCard
 
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.  
 
For more information about payment, Contact Us.
 
Please note, at this time we do not offer payments in instalments, or via Gucci credit notes and/or gift cards.  

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

When will I be charged for my purchase?

The transaction will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order. The payment will be taken at the time the order is placed.

Is GST included in the final price and how do I claim GST back?

All prices include GST. At this time we are unable to provide tax refunds for purchases made on Gucci.com, including orders placed by iPad at our Gucci stores.

Do you accept gift cards?

At this time, we do not accept Gucci gift cards on Gucci.com. 

Can I cancel or modify my order?

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or Contact Us.

Returns & Exchanges

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What is your return policy? How many days do I have to return a product?

Items purchased online or by phone order can be returned if they meet the online return policy requirements, within 30 days from the date of delivery.

Returned products must meet the requirements below to be accepted for a refund:

 

All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered, or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact. 

Beauty products may only be returned if unopened and in their original cellophane wrapping.

Returns on items with a return tag attached will only be honoured if the label has not been removed.

Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.

Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase.

 

For more information, please refer to our Terms of Sale.

 

How can I return an item?

You can return an item(s) within 30 days from the date of delivery by using this dedicated page, selecting "Return this Item" from your MY GUCCI account under Order Details, through your delivery confirmation email or Contact Us.

 

Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag.

 

Return By Carrier:

1. Once your return request has been approved, please download your prepaid shipping label from your MY GUCCI account or from your return confirmation email.

2. Print the prepaid shipping label. Remove the original shipping label and attach the new label on the reusable outer shipping box.

3. Schedule your return by contacting the carrier at 1800 285 8888 or by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhland choose the country you are making the return from. Select the ‘Schedule a Pickup’ tab and enter the waybill number on your prepaid shipping label.

 

In-Store Returns:

1. You can make a return at the Gucci Paragon store.

2. Please bring your item(s) in its original packaging with a digital copy of your invoice, the payment method you used to make the purchase and a form of identification.

3. An in-store Client Advisor will be happy to guide you through the return process and you will receive an email confirmation when your return has been processed.


Your refund will be credited to the original form of payment used.

Products purchased online cannot be returned to outlet stores, department stores or other wholesale distributors.

Please refer to our Online Return Policy for more information.

How do I exchange an item?

Exchanges may be made in store. Items must be returned in their original condition within 30 days from the date of delivery to the address listed on the return shipping label or to a Gucci store listed at this link.
 
Exchange In-Store:
 
1. You make an exchange at all Gucci Stores.
2. Please bring your item in its original packaging with a digital copy of your invoice, the payment method you used to make the purchase and a form of identification
3. An in-store Client Advisor will be happy to guide you through the return process
4. If the new item costs less or more than the original item, then you will either receive a refund or a new charge for the difference
 
Please refer to our Online Return Policy or Contact Us for more information.
 

How long does it take for a refund to be issued?

The amount paid by the Client shall be reimbursed by Gucci, through the payment system used by the Client for the purchase, within thirty (30) days after the returned Product has been delivered to Gucci. Once a reimbursement is performed, Gucci is not responsible for processing times of individual financial institutions.
 
Your refund will be credited to your original form of payment within thirty days—please check with your financial institution if you have not been reimbursed with this time frame.

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.  
 
Please refer to our Online Return Policy for more information and return instructions.

Can I return a personalised item?

Once a Made to Order or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Gifts

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What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalised gift message and exclude the price from your order.

 

Complimentary Gift Wrap

Completely recyclable, Gucci’s sustainable gift wrap has been designed and sourced with the planet in mind. Each order will arrive with a signature gift box tied with a satin ribbon or gift bag while online orders will be accompanied by an Gucci.com exclusive cotton canvas tote bag—except ties which have a designated eco pouch. Please note that gift boxes are only available for products sized 45cm x 45cm x 20cm or smaller.

 

In-Store Personalisation 

We offer the following complimentary services in-store.

If you would like to use these services in-store with a Gucci.com purchase, please Contact Us before placing your order to check if your item is compatible and the availability in your closest boutique.

 

Monogramming

A limited selection of leather goods can be embossed with up to three initials, depending on the selected style. 

 

Engraving

You can add a custom finish to select bracelets and rings with in-store engraving. Complimentary after purchase, this service allows you to add a unique touch to your item by choosing between a range of letters, numbers and symbols.

 

Ask a Gift Expert

Need recommendations? Our Client Advisors are available to help you curate a tailor-made list of ideas based on your ideal price range, product type and needs—please Contact Us to begin your personalised shopping experience.

Can I personalize my gift?

At this time, it is not possible to personalize your gift directly on Gucci.com but we offer the following complimentary after sale services in-store.

If you would like to use these services in-store with a Gucci.com purchase, please Contact Us before placing your order to check if your item is compatible and the availability in your closest boutique.
 
Monogramming
A limited selection of leather goods can be embossed with up to three initials, depending on the selected style. 

Engraving
You can add a custom finish to select bracelets and rings with in-store engraving. Complimentary after purchase, this service allows you to add a unique touch to your item by choosing between a range of letters, numbers and symbols.

Can I purchase or use a gift card?

Gift cards are not currently available for purchase on Gucci.com and cannot be used as a payment method.

Can I order corporate gifts on the website?

For full terms and conditions applicable to corporate gifts, please Contact Us.

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.  
 
Please refer to our Online Return Policy for more information and return instructions.

Care and Repair

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Does Gucci offer after sales services for its products?

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci’s vision for the future is to further accelerate and strengthen our work to integrate the principles of circular economy into the design and creation process while also embedding sustainability — from material choices to ensuring product longevity. In this context, through our product care and repair services, our aim is to extend a product’s life so you can enjoy your item again and again. (For more information, consult the FAQ: How does Gucci promote circular economy?)
Our product care and repair services start with an initial evaluation of the item’s conditions. Depending on the specific request, a Gucci Client Advisor will be able to advise you on the suitable solutions and will keep you informed throughout the process.
 
 

Who can I contact for assistance with my Gucci product?

Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

Who can I contact for assistance with my Gucci watch?

If you need assistance or service on your Gucci watch, you may: 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

 

Complete warranty information on Gucci watches is available by clicking here

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

MY GUCCI Account

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What is a MY GUCCI account?

MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.  Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order.  With a MY GUCCI account, you can curate your own tailor-made collection by adding items to your wish list and receive personalised advice from our Client Advisors. 

How can I create a MY GUCCI account?

Visit our registration page (here) so we can welcome you into the House.

How do I modify or delete MY GUCCI account?

To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account. 
 
To delete your account, please Contact Us.
 

How do I sign up for the latest on what’s happening at Gucci?

Subscribe to receive Gucci emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive Gucci emails under Account Settings.
 
 

How can I unsubscribe to the Gucci's mailing list?

Unsubscribe to be removed from our mailing list. 

What is Gucci’s Privacy Policy?

Sustainability

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Has Gucci adopted a sustainable business strategy?

Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing eco-friendly sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
 
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. 
 
In 2015, we amplified our long-term efforts to design a more sustainable business model with the ‘Culture of Purpose’ sustainability strategy, a ten-year plan which is underpinned by a series of social and environmental sustainability targets including promoting diversity and gender parity; offering our teams a sustainable and caring working environment; fostering the continuation of craftsmanship traditions; supporting supply chain transformation, generating positive social impacts and change and reaching carbon neutrality as from 2018, by reducing all greenhouse gas emissions associated with business activities, and by offsetting the remaining emissions every year. Read more on https://equilibrium.gucci.com/carbon-neutral-strategy/.
 
Despite being carbon neutral since 2018, Gucci unveiled the evolution of its strategy with the ‘Natural Climate Solutions Portfolio’—this goes beyond carbon neutrality towards a nature-positive approach that includes protecting and restoring critical forests and mangroves, investing in regenerative agriculture within our supply chain, and more broadly, giving back to nature.
 
 

How does Gucci measure its environmental impact?

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Where can I find out more information about sustainability at Gucci?

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium. Our products’ sustainability features are highlighted on each item’s description page through a set of dedicated icons, as shown in the examples that can be found at the following link: https://www.gucci.com/it/en_gb/pr/men/bags-for-men/totes-for-men/gucci-off-the-grid-tote-bag-p-630353H9HAN1000

Does Gucci use sustainable materials and fabrics in its collections?

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Group’s standards for Raw Materials and Manufacturing Processes.

How is animal welfare and biodiversity protected?

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a suite of animal welfare standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

As a crucial part of its conservation strategy, Gucci partners with The Lion’s Share Fund to protect endangered wildlife species and their natural habitat. Find out more on Gucci Equilibrium.
Gucci launched various initiatives to help positively impact nature. Gucci has reached carbon neutrality in 2018 along its entire supply chain, by reducing all greenhouse gas emissions associated with business activities, and by offsetting the remaining emissions every year, through project for the protection of important forests, mangroves, and biodiversity every year. Find out more on Gucci Equilibrium.
 

Does Gucci use real fur?

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

What is Gucci’s stance on recycled and single-use plastic?

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Other than complying with the Kering Group’s Standards for Raw Materials and Manufacturing, Gucci prioritizes the use of recycled plastic and bioplastics for its products.
Read about the commitment regarding plastic on Gucci Equilibrium and in the Kering Standard
One of the mandates Gucci signed through the Fashion Pact in 2019 is associated with plastic consumption and waste. Aiming to eliminate single-use plastics for packaging by 2030, single-use virgin plastic has been eliminated for all e-commerce and retail packaging. Any remaining plastic components come from recycled sources.
In addition to the above, Gucci is also working to integrate sustainable options throughout its own operations and entire supply chain, including offices. 
Find out more on Gucci Equilibrium.

What is Gucci’s brand strategy about precious stones and metal sourcing?

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

Gucci purchases its gold through the Kering Responsible Gold Framework, an innovative way to source responsible and ethical gold, and is also a member of the Responsible Jewellery Council (RJC), whose mission is to promote responsible, ethical, social and environmental best practices throughout the gold, platinum and diamond supply chains. 
Since 2015, all gold purchased by Gucci for jewelry has been certified under the RJC Chain of Custody certification scheme.
Discover more information on Gucci Equilibrium.

Does Gucci use eco-friendly packaging?

Uncoated to be fully recyclable, all packaging has been designed with a green color that decreases the use of inks and is crafted through FSC-certified paper and cardboard from sustainably managed forest sources.
We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed forest sources and we have redesigned the boxes for easier reuse. Stepping up our efforts, we have also incorporated more sustainable methods and materials for packaging in our logistics.

Discover more on Gucci Equilibrium.

How does Gucci promote circular economy?

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics. Designed under Gucci Circular Lines, Gucci launched Off The Grid in 2020, a collection made from recycled, organic, bio-based and sustainably sourced materials, including ECONYL® regenerated nylon. Please visit Gucci Equilibrium for more information about our circular initiatives.

Does Gucci offer animal-free products?

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra—a new material made from animal-free raw materials that are primarily from sustainable, renewable and bio-based sources and has no impediments to scalability or limitations on volume. From June 2020, clients can discover all sustainable features of Gucci products through a set of icons on Gucci.com.

How does Gucci guarantee responsible practices in its supply chain?

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics . To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

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