Complimentary Exchanges & Returns

You can easily exchange your item with a different size with the assistance of our Client Advisors by following these steps:

1. Contact a Gucci Client Advisor

2. Once the exchange has been approved, your prepaid shipping label will be emailed to you.

3. Replace your original shipping label.

4. Download and print your Prepaid Shipping label from the email you will receive and attach it to the package.

5. Schedule your exchange: you can choose to contact the courier in two different ways:

   i. Visit 'MY DHL+' at https://mydhl.express.dhl or use the 'DHL Express Mobile App', select the 'Schedule a pickup' tab and enter the Waybill number found on your Prepaid Shipping Label.

   ii. Call the phone number displayed on the Exchange request email you received

Once completed, you can follow your item's progress using the tracking number on this label. You will receive an email confirmation when your exchange has been completed.

Follow these instructions for a seamless exchange in person at your nearest Gucci Store:

1. Visit the following link to find the nearest Gucci Store where you can exchange your item
2. Bring your exchange item in its original packaging and show the store staff the shipment confirmation email as proof of purchase.
3. The Client Advisors in-store will gladly help you exchange your purchase.

You can easily return your item with the assistance of our Client Advisors by following these steps:

1. Contact a Client Advisor.

2. Pack your item. Place your piece in its original packaging with the cotton tote, any accessories, booklets, labels, and the return tag.

3. Replace your original shipping label. Download your Prepaid Shipping label and attach it from your email or MY GUCCI account. If your shipping label is not available, please contact us.

4. Schedule your return: you can choose to contact the courier in two different ways:

   i. Visit 'MY DHL+' at https://mydhl.express.dhl or use the 'DHL Express Mobile App', select the 'Schedule a pickup' tab and enter the Waybill number found on your Prepaid Shipping Label.

   ii. Call the phone number displayed on the Return confirmation email you received

Once completed, you can follow your item's progress using the tracking number on this label. Please note, Gucci is not liable for items returned via a different courier.

Follow these instructions for a seamless return in person at your nearest Gucci Store:

1. Visit the following link to find the nearest Gucci Store where you can return your item
2. The Client Advisors in-store will be glad to assist you in the return process, and you will receive an email confirmation when your return has been completed.

Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.

You have 30 days from the date of delivery to return or exchange your item. Please ensure that the item is in its original condition, unused, and with all tags attached.

For the holiday season, all orders placed between November 1st and January 1st can be returned until January 31st.

Items that cannot be returned or exchanged include:

• Personalized or customized products
• Made-to-Order items
• Perishable goods (such as fragrances once opened)

Please check the specific return policy for each product category on our website or contact us for more information.

Once we receive your return, we will process it within 7-10 business days. You will receive an email notification confirming the receipt and processing of your return. You can also track the status of your return by logging into your My Gucci account and viewing the return details under the "My Orders" section.

Refunds will be processed to the original method of payment. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.