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HÄUFIGE FRAGEN

Cambios y devoluciones

¿Cómo puedo devolver un artículo?

 Hay dos formas de solicitar una devolución:

En la sección Detalles del pedido de su cuenta MY GUCCI, seleccione "Devolver este artículo". Esta opción únicamente aparece cuando el artículo se entrega y está disponible durante 30 días
Antes de comenzar, debe empaquetar el artículo en su embalaje original, incluidos el bolso tote de algodón, los accesorios, los folletos, las etiquetas y la etiqueta de devolución.
 
Puede devolver un artículo por servicio de transporte o en una tienda física:
 
Devolución por servicio de transporte: 
1. Imprima su etiqueta de envío prepagado. Se le enviará por correo electrónico y podrá descargarla desde su cuenta MY GUCCI. 
2. Retire la etiqueta de envío original y ponga la nueva.
3. Programe su devolución poniéndose en contacto con el servicio de transporte por teléfono o en línea.
 
Teléfono 
El número se le enviará por correo electrónico con su etiqueta de envío y también podrá verlo en la página de agradecimiento que aparecerá cuando complete su solicitud de devolución en línea.  
 
En línea 
Diríjase a "MyDHL+" a través del siguiente enlace https://mydhl.express.dhl o utilice la DHL Express Mobile App y elija el país desde el que desea realizar la devolución. Seleccione la pestaña "Programar recogida" e introduzca el número de hoja de ruta que aparece en la etiqueta de envío prepagado. 
 
Atención:
Puede comprobar el número de seguimiento del servicio de transporte en la etiqueta de envío prepagado. Puede realizar un seguimiento de sus devoluciones con "MyDHL+" a través de este enlace https://mydhl.express.dhl o mediante la DHL Express Mobile App.
Si no recibe una etiqueta de envío o no puede descargarla desde su cuenta MY GUCCI, póngase en contacto con nosotros.
Tenga en cuenta que si utiliza un servicio de transporte diferente al indicado anteriormente, Gucci no se hará responsable.
 
Devolución en tienda
1. Puede devolver el artículo en las tiendas que aparecen en este enlace. Debe llevarlo a la tienda en su embalaje original
2. Los asesores de clientes de la tienda estarán encantados de ayudarle en el proceso y recibirá una confirmación por correo electrónico cuando se haya completado la devolución. 
3. Los reembolsos se efectuarán en la forma de pago original. Tenga en cuenta que los gastos de envío de las entregas en sábado no son reembolsables.  
 
Atención: 
Todas las devoluciones son gratuitas. 
Recuerde que el artículo debe estar sin usar y debe ir acompañado de la funda de protección intacta (cuando proceda).
Consulte nuestra Política de devoluciones en línea para obtener más información.

 

¿De cuántos días dispongo para cambiar o devolver un artículo? 

Los cambios y devoluciones pueden realizarse en un plazo de 30 días a partir de la fecha de entrega devolviendo el artículo a través del transportista a la dirección que aparece en la etiqueta de envío de devolución, o a una tienda Gucci que aparezca en este enlace. 

¿Cuál es la política de cambios y devoluciones de Gucci? 

Las devoluciones pueden realizarse en un plazo de 30 días a partir de la fecha de entrega devolviendo el artículo a través del transportista a la dirección que aparece en la etiqueta de envío de devolución o a una tienda Gucci que aparezca en este enlace.  

La mercancía devuelta debe cumplir los siguientes requisitos para poder ser aceptada para un reembolso: 

  • Todos los artículos (incluidos los de Gucci Beauty) deben estar en su estado original y con las etiquetas originales adheridas. No se aceptarán mercancías que hayan sido usadas, alteradas o dañadas. Para los productos de lencería, la protección de la ropa interior, cuando se proporciona, también debe estar intacta.
  • Las devoluciones de artículos con una etiqueta de devolución adherida solo se respetarán si la etiqueta no se ha quitado. 
  • Los pedidos personalizados o los artículos personalizados son compras definitivas y no se pueden devolver. 
  • Tenga en cuenta que la devolución de prendas íntimas, como bañadores, medias, calcetines y lencería, solo se aceptará si no se han utilizado. Los artículos deberán presentarse sin usar, en su embalaje original y con todas las etiquetas. 
  • Los artículos de decoración, como sillas o artículos con dimensiones no estándar, pueden requerir instrucciones especiales de devolución. Si desea devolver uno de estos artículos, póngase en contacto con nosotros.
  • Los artículos adquiridos en una tienda Gucci, una tienda outlet Gucci u otro minorista o distribuidor no se pueden devolver en Gucci.com. Estos artículos se pueden devolver a través del mismo canal de compra original. 


Para obtener más información, consulte nuestras Condiciones de venta.

 
¿Cómo puedo cambiar un artículo?
Si desea cambiar un artículo a través del transportista:
  1. Para cambiar su artículo por otro igual de otra talla, haga clic en el enlace del correo de confirmación del pedido o inicie sesión y vaya a "Mis pedidos". Para otros tipos de cambios, póngase en contacto con nosotros.
  2. Cuando se haya aprobado el cambio, recibirá por correo electrónico la etiqueta de envío de prepago.
  3. Empaquete el artículo en su embalaje original con la bolsa de algodón, los accesorios incluidos, el folleto con las instrucciones, las etiquetas y la etiqueta de devolución. Tenga en cuenta que el artículo debe estar sin usar y debe ir acompañado de la funda de protección intacta (cuando proceda). 
  4. Imprima y adjunte la etiqueta de envío prepagado al paquete y organice la recogida poniéndose en contacto directamente con el servicio de mensajería en el número que encontrará en el correo electrónico de solicitud de devolución o en la página de agradecimiento de devolución que aparece cuando se completa el proceso de devolución en línea. También puede organizar la recogida a través de "MyDHL+" a través del siguiente enlace https://mydhl.express.dhl o mediante la "DHL Express Mobile App". En primer lugar, seleccione el país en el que se recogerá su pedido y, a continuación, seleccione la pestaña "Programar recogida" y utilice el número de hoja de ruta que encontrará en la etiqueta de devolución.
  5. Todas las devoluciones enviadas con la etiqueta de envío prepagado son gratuitas. Tenga en cuenta que Gucci no se hace responsable de la mercancía devuelta a través de un servicio de mensajería alternativo. Recomendamos utilizar la etiqueta de prepago. Si por alguna razón no recibe su etiqueta de envío prepagado o no puede localizarla, póngase en contacto con nosotros a través de este enlace.
  6. El número de seguimiento del transportista se encuentra en la etiqueta de envío prepagado. Puede realizar un seguimiento de sus devoluciones con "MyDHL+" a través de este enlace https://mydhl.express.dhl o mediante la "DHL Express Mobile App".
  7. Una vez recibidos en el almacén, los artículos enviados para el cambio se procesarán en un plazo de 14 días laborables y se reembolsarán en la forma de pago original. Tenga en cuenta que, si el artículo no cumple los requisitos de nuestra política de devoluciones, se lo devolveremos y no se efectuará el reembolso.
  8. Recibirá una confirmación por correo electrónico cuando se complete la devolución. Los gastos de envío derivados de la compra no son reembolsables. 
Tenga en cuenta que el cambio en línea solo es posible si desea cambiar la talla de su artículo. Contáctenos para obtener ayuda con otros tipos de cambio.
 
Por lo que respecta a los pedidos mediante Paypal, solo se tramitarán los cambios por artículos con un importe igual o inferior al original. Si realiza un cambio por un artículo de menor importe, recibirá un reembolso de la parte proporcional correspondiente directamente en su cuenta de Paypal.
 
Los cambios de artículos con un valor más bajo comprados a través de transferencia bancaria recibirán un reembolso por la diferencia de coste. Para los artículos cambiados con un valor más alto que el precio de compra original, Gucci solicitará un pago de la diferencia a través de la tarjeta de crédito. 
 
 
Cambios en tienda:
  1. Puede devolver su artículo en las tiendas que figuran en el siguiente enlace.
  2. Lleve consigo los artículos que desea devolver en su embalaje original y una copia impresa de la factura digital que recibió junto al correo electrónico de confirmación del envío.
  3. Los asesores del cliente de la tienda le atenderán encantados para tramitar la devolución de su compra.
 
Consulte nuestra Política de devolución online para obtener más información.
 
Si desea obtener más información o tiene alguna duda, póngase en contacto con nosotros.
 

 

¿Dónde puedo hacer cambios o devoluciones de artículos pedidos a través de Collect In-Store?

Puede hacer cambios o devoluciones de sus compras en un plazo de 30 días después de recoger su pedido en la tienda o contactar con el servicio de atención al cliente si prefiere que lo recojamos en la dirección que elija.

¿Cuánto tiempo es necesario para que se realice el reembolso?

La mercancía devuelta por correo al almacén se tramitará en un plazo de 14 días hábiles a partir de su recepción. Cuando la devolución se haya completado, recibirá una confirmación por correo electrónico. El reembolso de las devoluciones se abonará mediante la forma de pago original. Los cargos adicionales por el servicio de entrega en sábado no son reembolsables.

¿Son reembolsables los gastos de envío?
Los cargos adicionales por el servicio de entrega en sábado no son reembolsables.
¿Puedo cambiar o devolver un artículo que me ha regalado otra persona?
Los artículos de regalo adquiridos en Gucci.com se pueden devolver. Sin embargo, solo se podrán emitir reembolsos a través del mismo método de pago usado para la compra original.
 
Consulte nuestra Política de devolución online para obtener más información e instrucciones sobre devoluciones.
 
¿Puedo devolver un artículo personalizado?

Una vez confirmado correctamente el pedido de un artículo personalizado, no se aceptarán cancelaciones, devoluciones ni reembolsos. La venta de estos artículos se considera definitiva.

Información del producto

ما هي منتجات غوتشي المتوفرة للشراء على Gucci.com؟

يشمل موقع Gucci.com منتجات من كل الفئات، منها حقائب اليد والإكسسوارات والأحذية والمجوهرات وعناصر الديكور والمكياج والأزياء الجاهزة. ويمكنك التسوّق حسب الإطلالات في عروض الأزياء أو اكتشاف المجموعات الخاصة. يمكنك أيضاً شراء المنتجات المصنوعة حسب الطلب والمنتجات المخصصة.

 
يتم تصنيف كل منتج بمدى التوفّر التالي: متوفر، متوفر بعد فترة تتراوح بين أسبوع و3 أسابيع، طلب مسبق، مصنوع حسب الطلب.
 
سيتم شحن المنتجات المتوفرة للشراء الفوري ضمن فترات التسليم التالية:
 
 
كل البلدان الأوروبية  بين يوم ويومَي عمل
الإمارات العربية المتحدة  بين يومَين و3 أيام عمل
الكويت وقطر والمملكة العربية السعودية والمناطق النائية في كل بلد*  بين 3 و4 أيام عمل
 *اتصل بنا لتلقي معلومات عن المناطق النائية.
 
تتوفّر خدمة التسليم أيام السبت عند الدفع لرموز بريدية محدّدة فقط.
 
 
في حال تم تصنيف منتج معيّن على أنه متوفر بعد فترة تتراوح بين أسبوع و3 أسابيع، فيكون متوفراً للشراء الفوري لكن لن يتم شحنه لمدة تتراوح بين أسبوع و3 أسابيع. يُرجى مراجعة تاريخ التسليم المقدّر المذكور في صفحة وصف المنتج وعند الدفع. 
 
في حال تم تصنيف منتج معيّن على أنه طلب مسبق، فلا يكون متوفراً للشراء الفوري كونه حالياً في مرحلة الإنتاج، مع ذلك يمكنكم إرسال طلب مسبق لاستلام هذا المنتج حالما يصبح متوفراً. يُرجى مراجعة تاريخ التسليم المقدّر المذكور في صفحة وصف المنتج وعند الدفع. 
 
يتم تصنيع المنتجات المصنوعة حسب الطلب حصرياً حالما يتم إرسال طلب فيها. وبمجرّد إرسال طلب، سيتواصل معكم قسم خدمات عملاء غوتشي للتأكيد على المعلومات المتعلقة بكم ومعالجة عملية الدفع من قِبلكم. يُرجى مراجعة تاريخ التسليم المقدّر المذكور في صفحة وصف المنتج وعند الدفع.
 

 

ماذا أفعل إذا لم يكن المنتج الذي أريده متوفراً؟

في حال كان المنتج أو الحجم الذي حدّدته غير متوفّر للشراء على موقع Gucci.com، فيمكنك تحديد موقعه في أقرب متجر لغوتشي باستخدام ميزة البحث في المتجر على صفحة وصف المنتج. 

 

في حال احتجت إلى مساعدة إضافية، فيرجى التواصل معنا.

 
هل تقدّم غوتشي الخصومات عبر الإنترنت؟
لا تتوفّر الخصومات من غوتشي عبر الإنترنت بل حصرياً من خلال المتاجر التي تقدّم خصومات على منتجات غوتشي. وللعثور على أقرب متجر يقدّم خصومات على منتجات غوتشي، يرجى الضغط على زر محدّد موقع المتاجر. 
هل تجري غوتشي تخفيضات على أسعار منتجاتها؟
لا تجري غوتشي تخفيضات، بما في ذلك تخفيضات الجمعة السوداء والتخفيضات الخاصة. في حال رأيت منتجات من غوتشي، ليس من بائع رسمي تابع لشركة غوتشي، يتم بيعها مع تخفيض أسعارها او بأسعار تصفية، فعلى الأرجح أنها منتجات مزيّفة.
أين يتم تصنيع منتجات غوتشي؟
تم تصنيع منتجات غوتشي بأعلى درجات جودة المواد والتصميم والاتقان، علماً أن إنتاج معظمها يتم في إيطاليا. تشمل الاستثناءات الساعات التي يتم تصنيعها بشكل أساسي في سويسرا والعطور التي يتم إنتاجها في فرنسا والمملكة المتحدة ومستحضرات التجميل التي يتم تصديرها من الاتحاد الأوروبي وبعض النظارات المنتجة في اليابان.
 
تماشياً مع مهمتنا المتمثلة في التسوق المسؤول، نسعى باستمرار إلى العثور على مواد وعمليات تصنيع أكثر استدامة لتطوير منتجات ذات تأثير أقل على البيئة، مع الحفاظ على التزامنا بتوفير حرفية وجودة فائقتَين. ولمعرفة المزيد حول كيفية إدارة غوتشي معايير الاستدامة في أعمالنا، يرجى زيارة صفحة Gucci Equilibrium وسياسة الاستدامة والمسؤولية في الشركة الخاصة بنا.
 
ما المنتجات المصنوعة حسب الطلب؟
يتم تصنيع المنتجات المصنوعة حسب الطلب فقط بعد إرسال طلب فيها. بعد القيام بذلك، سيتواصل معك قسم خدمات عملاء غوتشي للتأكيد على تفاصيل طلبك وطريقة الدفع. من ثم، سيتم تصنيع المنتج حصرياً لك.
 
تشمل المنتجات المصنوعة حسب الطلب الأثاث من مجموعة الديكور، بما في ذلك الأرائك والكراسي بدون مسند والفواصل المؤلفة من عوارض.
 
بمجرّد إرسال طلب بتصنيع منتج مصنوع حسب الطلب، يتعذر إلغاء هذا الطلب أو تعديله أو إعادته مقابل استرداد المبلغ المدفوع للحصول عليه. لا يمكن بأي شكل من الأشكال رد هذا النوع من المنتجات. 
 
هل يمكنني إضفاء طابع شخصي على القطع الخاصة بي؟
تقدّم غوتشي الخدمات التالية المجانية لإضفاء طابع شخصي على حقائب اليد والبضائع الجلدية الصغيرة والأحزمة والمجوهرات وأمتعة السفر.​

حقائب اليد والبضائع الجلدية الصغيرة والأحزمة وأمتعة السفر
يمكن تزيين تشكيلة حصرية بنقش يصل لغاية ستة أحرف بألوان من اختيارك على الموقع Gucci.com أو بعد استلام القطعة التي اشتريتها في متاجر غوتشي.​

المجوهرات
يمكن نقش بعض الخواتم والأساور المحددة بمجموعة واسعة ومتنوعة من الأحرف والأرقام والرموز في المتاجر.

البحث عن المتجر الأقرب إليك
ُرجى الملاحظة أن المنتجات التي يتم إضفاء طابع شخصي عليها أو تُصنع على الطلب تكون نهائية ولا يمكن إلغاؤها أو تعديلها أو إعادتها.
كيف أعرف قياسي؟

يتوفّر دليل المقاسات الذي يضمّ توصيات عامة على صفحة كل منتج للمساعدة في تحديد أفضل مقاس لك.

إذا كنت ترغب في المزيد من المعلومات المفصّلة المتعلقة باختيار القياسات المناسبة لفئة محدّدة، فيُرجى الاختيار من الصفحات المخصّصة. 

جدول مقاسات الأساور والخواتم

دليل مقاسات أحزمة غوتشي

دليل مقاسات الملابس من غوتشي

إذا احتجت إلى مساعدة إضافية، فيرجى التواصل معنا
 
كيف أعرف إن كان المنتج الذي حصلت عليه أصيلاً؟ هل تضمن غوتشي أصالة جميع المنتجات التي تباع على Gucci.com؟
تم تصنيع منتجات غوتشي بأعلى درجات جودة المواد والتصميم والاتقان. عبارة ""صنع في إيطاليا"" جزء لا يتجزأ من جوهر غوتشي. إنه نهج ثقافي ومعرفة استغرق تطويرها أجيالاً ومهمة حقيقية سمحت لغوتشي بأن تصبح إحدى أشهر العلامات التجارية للأزياء الفاخرة في العالم. إن منتجات غوتشي المقلدة هي نسخ طبق الأصل أو تقليد لمنتجات غوتشي الأصلية تهدف إلى تضليل المستهلكين ويمكن بالتالي أن تكون ذات نوعية رديئة، وتفتقر إلى التفاصيل والحرفية التي تميّز سلع غوتشي الأصلية ويمكن أحياناً أن تكون أسعارها أعلى.
 
نحن نضمن أصالة كل المنتجات التي يتم شراؤها على Gucci.com وفي متاجر Gucci الرسمية. 
 
إذا أردت الإبلاغ عن مواقع مزيفة أو مواقع مشبوهة، فيرجى إرسال رسالة إلكترونية على العنوان counterfeit@gucci.com، وتوفير أكبر قدر ممكن من المعلومات الوصفية حول المنتجات أو الموقع الإلكتروني.
 
كيف التزمت غوتشي بالاستدامة والتسوق المسؤول؟
تلتزم غوتشي بتطبيق ثقافة الاستدامة، مع اعتمادها موقفاً مسؤولاً تجاه الأشخاص والبيئة التي يتكوّن منها مجتمعنا. نحن نسعى باستمرار إلى العثور على مواد وعمليات تصنيع أكثر استدامة لتطوير منتجات ذات تأثير أقل على البيئة وتطوير حلول مبتكرة ورعاية الأشخاص الذين يساعدوننا في تحقيق كل هذه الأهداف.
 
لقد استهلّينا مسيرتنا باستخدام الأقمشة العضوية والمواد المعاد تدويرها وعمليات الدباغة الخالية من المعادن والقص بدون تخليف أي بقايا. 
 
استغنت سلسلة توريد غوتشي كلياً عن الكربون، ما يعكس التزاماً غير مسبوق بالاستدامة الريادية في عالم الفخامة والأزياء. ونحن ملتزمون بمواصلة التزامنا في إطار ثقافتنا الهادفة إلى إحداث تغييرات مستدامة. 
 
لمعرفة المزيد حول كيفية إدارة غوتشي معايير الاستدامة في أعمالنا، يرجى زيارة صفحة Gucci Equilibrium وسياسة الاستدامة والمسؤولية في الشركة الخاصة بنا.
 
هل تتعقّب علامة التحقق من الأصالة من غوتشي موقعي أو معلوماتي الشخصية؟ 
يتعذّر على علامة التحقق من الأصالة من غوتشي تعقّب موقعك أو تحديده، كما يتعذّر عليها ربط المنتج باسمك. يمكنك إلغاء تفعيل علامة التحقق من الأصالة من غوتشي في أي وقت في أي متجر من متاجر غوتشي. اكتشف المزيد في الصفحة المخصصة لسياسة الخصوصية
ما الذي يجعل علامة التحقق من الأصالة من غوتشي لا تعمل؟ 
هل تستخدم تطبيق غوتشي لتسجيل الدخول؟ يتوجب عليك استخدام تطبيق غوتشي الذي يتم تنزيله على هاتفك الذكي لمسح منتجك والوصول إلى قسم علامة التحقق من الأصالة من غوتشي. هل تقوم بمسح المنطقة الصحيحة؟ المحافظ والحقائب الصغيرة: ضع هاتفك على الجهة الخلفية من المنتج، على بعد 4 سم من الجهة السفلية. حقائب الأمتعة: ضع الهاتف على الجهة الخلفية من المنتج، على بعد 4 سم من الجهة السفلية من أي بطانة أو طبقة حماية وقائية. هل يتوافق هاتفك الذكي مع تقنية NFC؟ تتوفر تقنية NFC فقط على الهواتف الذكية المتوافقة مع تشغيل قارئ NFC.
هل يمكن إضافة علامة التحقق من الأصالة من غوتشي أو إزالتها من المنتجات؟
علامة التحقق من الأصالة من غوتشي هي خدمة جديدة تتوفر حصرياً على منتجات محددة من المجموعات الأخيرة ولا يمكن إضافتها على المنتجات أو إزالتها منها.

Orders & Payment

What forms of payment do you accept?
Gucci accepts the following forms of payment for online purchases:  
 
  • Visa
  • MasterCard
  • PayPal *
  • American Express
  • Wire Transfer **
  • Apple Pay
  • Klarna ***

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
**Wire transfer may not be used to purchase personalized items.

***Klarna is available for purchases up to €5000 with pay now, up to €5000 when paying in instalments and up to €5000 when paying after 30 days.​
 
Please note, we do not accept Gucci gift cards on Gucci.com at this time.  
 
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.  
 

 

 

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

Can I save a payment card on MY GUCCI account?
For security purposes, card information is saved based on shipping region. If you wish to use the same card for a purchase on a different region’s version of the site, you will need to either re-enter your card details during checkout or save them again. Please consult the following list for more information, or contact us for assistance.
Regions
Europe, Middle East and Africa: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden,  Switzerland, Turkey, United Kingdom, Greece, Luxembourg, Saudi Arabia, Kuwait, Qatar, UAE, South Africa.
Americas: Canada, United States, Mexico
Oceania: Australia, New Zealand
Japan
Singapore
Hong Kong
When will I be charged for my purchase?

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 

Is VAT included in the final price and how do I claim VAT back?
All prices include VAT. At this time we are unable to provide tax refunds for purchases made on Gucci.com, including orders placed by iPad at our Gucci stores.
Do you accept gift cards?

At this time, we do not accept Gucci gift cards on Gucci.com. 

 
Can I cancel or modify my order?

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

 
 
My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.

Can I pay using Klarna and how does it work?

Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.

What is Klarna?

Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.

Please spend responsibly - borrowing more than you can afford could seriously affect your financial status.
Make sure you can afford to make your monthly repayments on time.
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority.
Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments is not regulated by the FCA.
Obtain more information about Klarna here: https://www.klarna.com/uk/about-us/ and see the terms and conditions here: https://www.klarna.com/uk/terms-and-conditions/


How to shop with Klarna?

1. Select Klarna at the checkout to choose between different payment options.
2. Manage your orders and payments in the Klarna app.


What are Klarna’s payment methods?

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase:
  • Pay in 30 days: Make your purchase today and pay up to 30 days later so you can try before you buy without any interest or fees when you pay on time. Available for orders up to 10.000 EUR. 
  • Pay in 3 instalments: Split your purchase into three payments so you can spread the cost of your purchase over time with no interest or fees. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Available for orders up to €10.000.
Klarna can also be used to pay straight away for orders up to €10.000.

Is Klarna safe?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow Gucci’s return instructions  and make sure to keep the tracking number of your return, you can find this in your confirmation email or by logging into your MY GUCCI account. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as your return has been registered, Klarna will send an adjusted invoice.


There’s something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty.
Instructions found here  and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute. As soon as your cancellation or your return has been registered, the refund will be processed within 5-7 business days.


I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. You can track your order using the link you received by email or by logging into your MY GUCCI account. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’


My statement is incorrect. What should I do?

If your statement does not match your order details, please contact us   for a correction of your statement. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’


Don’t see your question here? Visit Klarna’s FAQ page to find out more about using Klarna. You can find more information at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

Shipping & Delivery

Which shipping options are available and what are the shipping fees?

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

 

Shipping Service & Fee  Delivery Estimate from shipping

Express 

Free

All European Countries: 1-2 business days.

UAE: 2-3 business days.

Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days.

Saturday Delivery

20 EUR or 15 GBP

 

Order by 2pm CET on Friday for Saturday delivery.

Available at checkout only for selected postcodes.

 *Contact us to receive information on remote areas. 
 
Holiday shipping: if you place your order by December 20 you will receive your item by December 24 with both ship to home and Collect In-Store.
 
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Gucci is not responsible for any unanticipated delays beyond Gucci’s control.
 
All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1,  December 8, 25 and 26 ). 
Deliveries are made Monday through Friday from 9am-6pm. Saturday delivery is available for select postcodes at an additional charge. An adult signature will be required upon delivery.
 
Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.
 

 

How can I track my order status?

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

 
Can I ship to a P.O. Box?

Orders may not be shipped to P.O. boxes.

Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
 
Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.
 
 
Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Why haven’t I received the new eco packaging with my most recent purchase?   
In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. 
How do I use the Collect In-Store service?
At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at London Bond store by following three easy steps.
 
  • Add your item to your shopping bag
  • Choose Collect In-Store as your delivery method at checkout
  • Select the store of your choice
 
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued. 
 
 
Who can collect my Collect In-Store order?

I was using my own MY GUCCI account

You need to bring the ready-to collect email and a form of ID.
 
I was not using my own MY GUCCI account but my name was inserted in the billing details
You need to bring the ready-to collect email and a form of ID.
 
Neither of the above applies to me
You need to present the following:
  • A form of ID
  • A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
  • A completed authorization form which can also be emailed in advance to the store
  • A digital or physical copy of the ready-to collect email

Gifts

How do I send a gift?
During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.  
What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

 

Personalization 

Gucci offers personalization options to give your item a unique customized finish, from embossed monogramming to our specialized DIY program. 

 

Monogramming

Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Gucci Gift Card

Treat your loved ones to a Gucci gift card, now available for purchase and use exclusively in select Gucci boutiques. Discover more here.

 

Can I personalize my gift?
Gucci's personalization service allows you to give your item a unique finish.
 
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
 
Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.
Your nearest Gucci boutique may be able to offer the monogramming service on a wider selection of handbags, wallets, small leather accessories and belts with a variety of different symbols, please contact us for more information. 
 
Can I order corporate gifts on the website?

For full terms and conditions applicable to corporate gifts, please Contact Us. 

 
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.  
 
Please refer to our Online Return Policy for more information and return instructions.

Care and Repair

Does Gucci offer after sales services for its products?

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

Gucci’s vision for the future is to further accelerate and strengthen our work to integrate the principles of circular economy into the design and creation process while also embedding sustainability — from material choices to ensuring product longevity. In this context, through our product care and repair services, our aim is to extend a product’s life so you can enjoy your item again and again. (For more information, consult the FAQ: How does Gucci promote circular economy?)
Our product care and repair services start with an initial evaluation of the item’s conditions. Depending on the specific request, a Gucci Client Advisor will be able to advise you on the suitable solutions and will keep you informed throughout the process.
 
 
Who can I contact for assistance with my Gucci product?

 Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

Who can I contact for assistance with my Gucci watch?

If you need assistance or service on your Gucci watch, you may: 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

 

Complete warranty information on Gucci watches is available by clicking here

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

Sustainability

Has Gucci adopted a sustainable business strategy?
Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing new sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
 
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. 
 
In 2015, we amplified our long-term efforts to design the ‘Culture of Purpose’ sustainability strategy, a ten-year plan which is underpinned by a series of social and environmental sustainability targets including promoting diversity and gender parity; offering our teams a caring working environment; fostering the continuation of craftsmanship traditions; advancing on a nature-positive approach through the Natural Climate Solutions Portfolio aimed at protecting and restoring nature and investing in regenerative agriculture. The House is committed to reducing its greenhouse gas emissions while simultaneously generating positive social impacts, directly transforming its own supply chain.
Read more on equilibrium.gucci.com advancing on a nature-positive approach through the Natural Climate Solutions Portfolio aimed at protecting and restoring nature and investing in regenerative agriculture. The House is committed to reducing its greenhouse gas emissions while simultaneously generating positive social impacts, directly transforming its own supply chain.
 
 
 
How does Gucci measure its environmental impact?

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Where can I find out more information about sustainability at Gucci?

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

Does Gucci use sustainable materials and fabrics in its collections?

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

How is animal welfare and biodiversity protected?

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 
 
Does Gucci use real fur?

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

What is Gucci’s stance on recycled and single-use plastic?

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Other than complying with the Kering Group’s Standards for Raw Materials and Manufacturing, Gucci prioritizes the use of recycled plastic for its products.
Read about the commitment regarding plastic on Gucci Equilibrium and in the Kering Standards & Guidance for sustainable production
One of the mandates Gucci signed through the Fashion Pact in 2019 is associated with plastic consumption and waste. Aiming to eliminate single-use plastics for packaging by 2030, single-use virgin plastic has been eliminated for all e-commerce and retail packaging. Any remaining plastic components come from recycled sources.
In addition to the above, Gucci is also working to integrate sustainable packaging alternatives throughout its own operations.
Find out more on Gucci Equilibrium.
What is Gucci’s brand strategy about precious stones and metal sourcing?

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

Gucci purchases its gold through the Kering Responsible Gold Framework, an innovative way to source responsible and ethical gold, and is also a member of the Responsible Jewellery Council (RJC), whose mission is to promote responsible, ethical, social and environmental best practices throughout the gold, platinum and diamond supply chains. 
Since 2015, all gold purchased by Gucci for jewelry has been certified under the RJC Chain of Custody certification scheme.
Discover more information on Gucci Equilibrium.
Does Gucci have a sustainability commitment on packaging use?

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Rosso Ancora Packaging
 
All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, our shopping bag handles are in paper, making our shopping bag mono material. Dust bags and suit carriers are made of recycled nylon. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.
 
We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.
How does Gucci promote circular economy?

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Does Gucci offer animal-free products?

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

How does Gucci guarantee responsible practices in its supply chain?

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

MY GUCCI Account

What is a MY GUCCI account?
 MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.  Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order.  With a MY GUCCI account, you can curate your own tailor-made collection by adding items to your wish list and receive personalized advice from our Client Advisors. 
How can I create a MY GUCCI account?
Visit our registration page (here) so we can welcome you into the House.
How do I modify or delete MY GUCCI account?
To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account. 
 
To delete your account, please Contact Us.
 
How do I sign up for the latest on what’s happening at Gucci?
Subscribe to receive Gucci emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive Gucci emails under Account Settings.
 
 
How can I unsubscribe to the Gucci's mailing list?

Unsubscribe to be removed from our mailing list. 

What is Gucci’s Privacy Policy?

Contact Us

Contact Us

For any inquiries related to products or online orders please contact us.

Metaverse and NFT

What is the short explanation of NFTs?

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

What is an NFT?

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

What can I do with an NFT?

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

What is a digital wallet and how do I get one?

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

How do I set up a Metamask wallet?

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

Why do I have to manage my own wallet?

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Can you tell me more about cryptocurrency?

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

How do I purchase ETH (Ethereum)?

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Which are the most used blockchains and what is gas?

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

What is an NFT marketplace?

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

Trust & Safety

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

Disclaimer

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

What is 10KTF Gucci Grail?
A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.
What does the 10KTF: GUCCI GRAIL MINT PASS do?
A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022
How much did the 10KTF: GUCCI GRAIL MINT PASS cost?
Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH
How many 10KTF: GUCCI GRAIL MINT PASS could I buy?
One per wallet
Which blockchain are these NFTs minted on?
10KTF Gucci Grail NFTs are minted on the Ethereum blockchain
Where can I purchase a Gucci Grail NFT?
All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.
Do the 10KTF Gucci Grail items include additional utility?

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Does SUPERGUCCI include a physical element as well as an NFT?

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

What is the price of each SUPERGUCCI NFT?

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

How many SuperGucci NFT’s are being minted?  

500 NFTs were minted for both the first and second drops. 

Are Guggimon NFTs part of Vault’s Journey? 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.

Have a question we have not answered?

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