Returns & Exchanges
How do I return an item?
There are two ways to request a return:
- Using this dedicated page
- Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days.
Before starting, pack your item in its original packaging, together with the cotton tote, any accessories (tote or shopping bag included), booklets, labels and the return tag. Your return item should be in its original condition, with any tags or labels still attached. Once your request has been successfully submitted, you can choose from one of two methods for your return: by courier or in-store.
Return by Courier:
You can return an item either with printing or without printing the shipping label.
With shipping label
- Print your prepaid shipping label. It will be sent to you by email and available for download from your MY GUCCI account.
- Remove the original shipping label and attach the new label.
- Schedule your return by contacting the courier by phone or online.
Phone
The number will be sent to you by email with your shipping label and is also visible on the thank you page that appears when you complete your return request online.
Online
Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Select the ‘Schedule a Pickup’ tab and enter the waybill number on your prepaid shipping label.
Please note:
- The courier’s tracking number is visible on your prepaid shipping label. You can use it to follow your returns at by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App.’
- If you do not receive a shipping label or it is not downloadable from your MY GUCCI account, please contact us.
- Please note, if you use a different courier service than listed above, Gucci cannot be held liable.
Without shipping label
Start by visiting ‘MyDHL+’ at the following link https://mydhl.express.dhl or using the ‘DHL Express Mobile App’ and choose the country you are making the return from. Then you can choose to return your item(s) from two different methods: Pick up or Drop Off.
Pick up
Schedule your collection by choosing your preferred time slot. You only need to show the DHL courier the QR code that was sent to you by mail; there is no need to print anything.
Drop Off at DHL Service Point
You can bring your item(s) to a DHL service point during opening hours. Some require you to print your return label, while others support paperless drop-off with your QR code. Find your DHL point and look for the dedicated icon while choosing your preferred location.
Please note:
- The QR code and the return label will be emailed to you. If you are registered with MY GUCCI, you can download them from your ‘My Orders’ section.
- Your prepaid shipping label shows the courier's tracking number. You can use it to track your returns by visiting MyDHL+ at the following link: https://mydhl.express.dhl or using the DHL Express Mobile App.
- Gucci cannot be held liable if you use a courier service different from the one listed above.
Making a Return In-Store
- You may return your item to the stores listed at this link. . It should be brought to the store in its original packaging
- The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.
- Refunds will be credited back to the original form of payment. Please note, shipping fees for Saturday delivery are non-refundable.
Please note:
- All returns are complimentary.
- Please remember that items must be in new condition and with their protective coating intact (if applicable).
- Please refer to our Online Return Policy for more information.
How many days do I have to exchange or return an item?
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.
What is your return and exchange policy?
Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items (including Gucci Beauty) must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
- Returns on items with a return tag attached will only be honored if the label has not been removed.
- Made to Order or personalized items are final sale and cannot be returned.
- Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition. Items should be unworn, in their original packaging and with all labels attached.
- Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
- Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items can be returned using the same channel of the original purchase.
For more information, please refer to our Terms of Sale.
How do I exchange an item?
- To exchange your item for a different size of the same item, follow the link in your order confirmation email or sign in and go to 'My Orders'. For other types of exchange, please contact us.
- Once the exchange has been approved, your prepaid shipping label will be emailed to you.
- Pack your item in its orginal packaging—including the cotton tote bag, any included accessories, instruction booklet, labels, return tag. Please note, your item must be in new condition and with its protective covering still intact (where applicable).
- Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email or in the return thank you page that appears when you complete your return process online. You can also arrange your pickup by visiting “MyDHL+” at the following link https://mydhl.express.dhl or using the “DHL Express Mobile App.” First, select the country in which your order will be picked up from, and then select the “Schedule a Pickup” tab using the waybill number you find on the return label.
- All returns shipped using the prepaid shipping label are complimentary. Please note, Gucci is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label. If for any reason you don’t receive your prepaid shipping label or you can’t locate it, please contact us at this link.
- The carrier tracking number can be found on your prepaid shipping label. You can use this to track your returns useing “MyDHL+” at this link https://mydhl.express.dhl or using the “DHL Express Mobile App.”
- Once received in the warehouse, items sent for exchange will be processed within 14 business days and credited back to the original form of payment. Please note, if your item does not meet the terms of our returns policy, it will be returned to you and the reimbursement will not be made.
- You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
For Paypal orders, exchanges may be processed only for the same or lower value. If you are exchanging for an item of lower cost, you will receive a partial refund directly through your Paypal account.
Exchange in store:
- You may return your item to the stores listed at this link.
- Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
- The Client Advisors in store will be glad to help you in exchanging your purchase.
How long does it take for a refund to be issued?
Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.
Can I exchange or return an item gifted to me by someone else?
Product Information
Which products are available for purchase on Gucci.com?
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Each product is labeled with the following availability: Available, Available in 1-3 weeks, Pre-Order, Made to Order.
| All European Countries | 1-2 business days |
| UAE | 2-3 business days |
| Kuwait, Qatar, Saudi Arabia and remote areas* of each country | 3-4 business days |
*Contact us to receive information on remote areas.
Saturday Delivery is available at checkout only for selected postcodes with an additional cost.
What if an item is unavailable?
If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.
If you need additional assistance please Contact Us.
Does Gucci offer sales online?
Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.
Does Gucci go on sale?
Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Where are Gucci products made?
Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.
What are Made to Order items?
Can I personalize my items?
Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.
Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.
FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
How do I know my size?
Size guides with general recommendations are available on each product page to help determine your best fit. .
If you would like more detailed fitting information for a specific category please select from the dedicated pages.
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.
If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.
How has Gucci committed to sustainability and responsible shopping?
Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
Does Gucci Authenticity Tag track my location or my personal information?
Why is my Gucci Authenticity Tag not working?
Can the Gucci Authenticity Tag be added or removed from products?
How does my Gucci x Oura Ring work and what can it do?
How are my body signals monitored?
Advanced sensors on the inner band work together to monitor key body signals. In order to provide the most accurate data and insights, it is recommended to wear the Gucci x Oura ring 24/7 on your index finger with the sensors on the palm side of your hand. Each full battery charge will last up to 7 days and the ring is water resistant up to 100 meters (~330 ft.).
What can I track?
The Gucci x Oura ring tracks sleep, activity, heart rate, temperature, and can predict your period. By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. Designed to help discover what works for your body and lifestyle, Readiness gives holistic insight into how well your body is recovering.
You can find all of your scores inside the free Gucci x Oura app for iOS and Android. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. The more you listen, the more the app will identify which sessions work best for you and your body.
Will my data remain private?
Your data will be processed by Oura and will be protected according to GDPR requirements and industry-wide best practices, using Spring Security, OAuth2 secure authentication protocol, and data encryption.
Should I purchase my usual Gucci ring size?
No, there is a virtual ring sizing tool on the product page you should use to determine your size. The virtual sizing tool will allow you to determine your Gucci x Oura Ring size in multiple ways whether you already own a ring that fits you well, know your Oura Ring size (i.e. have used an Oura product before), need to measure the size of your finger or consult a conversion chart. If you are still unsure about your size, you can visit select stores to try on with a dedicated Client Advisor or contact us for guidance.
What is Oura membership and is it included?
The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account.
Orders & Payment
What forms of payment do you accept?
*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
Can I pay using Klarna and how does it work?
Gucci has partnered with Klarna to offer monthly payment plan options. Please read on to find out more.
What is Klarna?
Klarna offers unique payment options that allows you to checkout flexibly through monthly financing.
Please spend responsibly - borrowing more than you can afford could seriously affect your financial status.
Make sure you can afford to make your monthly repayments on time.
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority.
Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
Obtain more information about Klarna here: https://www.klarna.com/pt/ and see the terms and conditions here: https://www.klarna.com/pt/termos-e-condicoes/.
How to shop with Klarna?
1. Select Klarna at the checkout to choose between different payment options.
2. Manage your orders and payments in the Klarna app.
What are Klarna’s payment methods?
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase:
- Pay in 30 days: Make your purchase today and pay up to 30 days later so you can try before you buy without any interest or fees when you pay on time. Available for orders up to 500 EUR.
- Pay in 3 instalments: Split your purchase into three payments so you can spread the cost of your purchase over time with no interest or fees when you pay on time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Available for orders from 1 to 4500 EUR.
Klarna can also be used to pay straight away for orders up to 4000EUR.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, Portugal residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Is Klarna safe?
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow Gucci’s return instructions and make sure to keep the tracking number of your return, you can find this in your confirmation email or by logging into your MY GUCCI account. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as your return has been registered, Klarna will send an adjusted invoice.
There’s something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damage, broken or faulty.
Instructions found here and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute. As soon as your cancellation or your return has been registered, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. You can track your order using the link you received by email or by logging into your MY GUCCI account. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact us for a correction of your statement. To pause your Klarna statement, log into your Klarna account and ‘Report a problem.’
Don’t see your question here? Visit Klarna’s FAQ page to find out more about using Klarna. You can find more information at https://www.klarna.com/pt/apoio-ao-cliente/ or by downloading the Klarna app.
Can I save a payment card on MY GUCCI account?
When will I be charged for my purchase?
For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.
Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.
Is VAT included in the final price and how do I claim VAT back?
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.
Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.
My order has been declined; do I need to place a new order?
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.
Shipping & Delivery
Which shipping options are available and what are the shipping fees?
For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:
Delivery timing is estimated from the time your order is shipped, not when it is placed.
| Shipping Service & Fee | Delivery Estimate from shipping |
Express Free | All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. |
How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.
Can I modify my shipping address?
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Why haven’t I received the new eco packaging with my most recent purchase?
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes.
Gifts
How do I send a gift?
What Gifting Services does Gucci offer?
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.
Complimentary Gift Wrap
All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice.
Personalization
Gucci's personalization service allows you to give your item a unique finish.
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.
Gucci Gift Card
Can I personalize my gift?
Can I order corporate gifts on the website?
For full terms and conditions applicable to corporate gifts, please Contact Us.
Can I exchange or return an item gifted to me by someone else?
Care and Repair
Does Gucci offer after sales services for its products?
Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
If you need assistance or service, you may:
• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.
• Contact Gucci Client Services.
For Gucci watches, please refer to the section below.
Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may:
- Visit any retailer or authorized service center listed at the following link.
- Contact Gucci Client Services.
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services:
- A five-year international warranty on Premium Watches collection.
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.
Complete warranty information on Gucci watches is available by clicking here.
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.
GUCCI WARRANTY CERTIFICATES
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate.
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate.
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers.
You can find it engraved on the back of the case of your watch.
Sustainability
Has Gucci adopted a sustainable business strategy?
How does Gucci measure its environmental impact?
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.
Where can I find out more information about sustainability at Gucci?
Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com
Does Gucci use sustainable materials and fabrics in its collections?
As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.
How is animal welfare and biodiversity protected?
GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.
To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities.
At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.
Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach.
Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.
Find out more on Gucci Equilibrium.
Does Gucci use real fur?
Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.
What is Gucci’s stance on recycled and single-use plastic?
Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.
What is Gucci’s brand strategy about precious stones and metal sourcing?
Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.
Does Gucci have a sustainability commitment on packaging use?
All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.
We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.
Discover more on Gucci Equilibrium.
How does Gucci promote circular economy?
Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics. Please visit Gucci Equilibrium for more information about our circular initiatives.
Does Gucci offer animal-free products?
Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.
How does Gucci guarantee responsible practices in its supply chain?
Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.
MY GUCCI Account
What is a MY GUCCI account?
How can I create a MY GUCCI account?
How do I modify or delete MY GUCCI account?
Contact Us
Metaverse and NFT
What is the short explanation of NFTs?
NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.
What is an NFT?
An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.
What can I do with an NFT?
Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.
What is a digital wallet and how do I get one?
A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .
How do I set up a Metamask wallet?
Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.
Why do I have to manage my own wallet?
We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.
Can you tell me more about cryptocurrency?
Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.
How do I purchase ETH (Ethereum)?
You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.
Which are the most used blockchains and what is gas?
Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.
What is an NFT marketplace?
Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.
Trust & Safety
There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).
Disclaimer
To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.
What is 10KTF x Gucci?
A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, the House joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.
What does a Mint Pass do?
A Mint Pass grants holders the ability to mint an NFT from the 10KTF x GUCCI collection. This Mint Pass will come in the form of a Digital Magic Globe, gifted by the House to Wagmi-san and their respective communities. The Magic Globe is a single-use Mint Pass that will expire on March 18th at 11:55 PM PT.
What are the drop mechanics?
The drop will happen in 4 phases:
▪ Allowlist registration beginning on Mar 9th, 2022 at 10 AM PT and ending on March 11th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Allowlist) – March 14th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Reserve List) - March 15th (if applicable).
▪ Mint Pass Redemption – March 16th at 10 AM PT to March 18th at 11:59 PM PT.
▪ Final NFT Reveal – March 23rd
What are you able to mint using your Mint Pass?
Your Mint Pass will transform to a unique and personalized NFT envisioned by Gucci and carefully crafted by Wagmi-san.
How do I redeem my Mint Pass?
In order to redeem your Mint Pass you will need at least one Mint Pass and one NFT belonging to one of the NFT projects listed below (the “NFT Projects”). Once you redeem your Mint Pass, you’ll receive a placeholder while Wagmi-san is crafting your unique and personalized NFT, which will be revealed on March 23rd. You will then have to burn the Mint Pass in order to redeem. The NFT Projects include:
1. World of Women
2. Gutter Cat Gang
3. Cool Cats
4. 0N1 Force
5. Bored Ape Kennel Club
6. Bored Ape Yacht Club
7. Mutant Ape Yacht Club
8. Pudgy Penguins
9. Forgotten Runes Wizards Cult (excluding Forgotten Souls)
10. CrypToadz
11. Wolf Game
What if I do not redeem my Mint Pass in time?
Your Mint Pass will expire on March 18th, 2022 at 11:55 PM PT and will no longer be valid to redeem.
What if I decide not to redeem my Mint Pass during the Redemption Period?
You have the option to transfer or sell your Mint Pass during the Redemption Period, but it will expire on March 18th, 2022 at 11:59 PM PT and will no longer be valid.
Can I redeem multiple Mint Passes using the supported NFT Projects?
Up to two Mint Passes can be redeemed using each supported NFT Project.
What are the allowlists for the drop?
There are three allow lists: (1) a 10KTF Discord community allowlist; (2) a GUCCI Discord community allowlist; and (3) an NFT Projects allowlist Mint Passes are available to eligible participants via allowlist verification process powered by premint.xyz.
When can I apply to be on an allowlist?
You can apply to be on an allowlist on 10KTF.com/shop on March 9th beginning at 10 AM PT and ending on March 11th at 10 AM PT.
Who qualifies to register for an allowlist?
There are few ways to qualify for the allowlists:
▪ Holders of 10KTF NFTs (excluding 10KTF Stockroom) who have held through the March 3rd, 2022 snapshot
▪ Members of the Gucci Discord community with the “Explorer” role
▪ Holders of any of the 10KTF supported NFT Projects
Once you've met at least one of the criteria above, you must successfully verify your wallet address, Twitter, and Discord via premint.xyz to register.
Does signing up for an allowlist guarantee that I will be offered a Mint Pass?
No. Allowlist signups will be gathered by premint.xyz, which will verify whether you’re eligible and make a blind determination on which eligible participant can purchase a Mint Pass on March 9th. Neither GUCCI nor 10KTF determine who will make it onto an allowlist. Even if you don’t make it onto an allowlist, you might still be able to purchase a Mint Pass if you make it onto the Reserve List. See below for details.
Is being on an allow list the only way to be eligible to get a Mint Pass?
Some Mint Passes will be made available in other ways. See below.
How many Mint Passes will be released?
A total of 5000 Mint Passes will be released:
▪ 950 passes will be given as community rewards
▪ 100 passes will be held for team members and friends of GUCCI and 10KTF
▪ 1000 will be held for 10KTF Discord community
▪ 1000 will be held for GUCCI Discord community
▪ 1950 will be held for NFT Project owners
▪ Any remaining Mint Passes may be placed on a Reserve List. (See below.)
How will the 1950 NFT Project allowlist will be allocated?
The 1950 PFP owners allowlist spots will be allocated pro rata based on the number of entries submitted to each of the 11 lists. For example, if 10% of the total entries are from the Bored Ape Yacht Club community, then 195 of the 1950 total allowlist spots will be given to that community.
How will I find out if I’ve made it onto an allowlist or the Reserve List?
After registration, you will be able to come back to 10ktf.com/shop on March 10th to find out if you’ve been placed on either list.
Can I register for more than one allowlist?
Each registered wallet address can only be granted one allowlist spot. You can register your wallet for different allowlists so long as you’re eligible to participate in the multiple allowlists. For example, if you’re a holder of a Bored Ape Yacht Club NFT, and a holder of a 10KTF NFT (excluding 10KTF Stockroom), you can participate in each allowlist. Once a wallet address has been selected by premint.xyz, the address will be skipped if it is chosen again through its blind selection process.
What is the Reserve List?
After 3950 registrants are selected by premint.xyz for the allowlist, additional registrants may be selected for the Reserve List. If selected for the Reserve List, you will have a chance to purchase unclaimed Mint Passes on March 15th, 2022.
Which blockchain are these NFTs minted on?
The 10KTF x GUCCI NFTs are minted on the Ethereum blockchain.
Where can I purchase the Mint Pass?
All primary sales are conducted only through 10KTF.com/shop. Secondary sales will take place on Opensea or other secondary marketplaces.
What do I do if I own a supported NFT Project and really want a Mint Pass but did not make it to the allowlist?
Mint Pass holders have the option to sell or transfer their Mint Passes on secondary markets between March 14th - 18th. Neither 10KTF nor GUCCI is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Mint Passes once the primary sale concludes.
Do the 10KTF Gucci Grail items include additional utility?
The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.
Does SUPERGUCCI include a physical element as well as an NFT?
Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.
What is the price of each SUPERGUCCI NFT?
On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.
