Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

Complimentary Shipping, Returns & Exchanges

Enjoy shipping in 1–2 business days, extended returns for the holiday season and streamlined exchanges with no extra cost.

Collect In Store

Order online and collect your order from your preferred Gucci boutique.

Order & Return Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

In Store Appointments

Visit a Gucci boutique in person for advice on everything from styling and gifting to aftercare.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Add a distinctive touch to your purchase with our complimentary packaging, perfect for elevating any gift.

Packaging

Choose between our signature box or boutique shopping bag to give your order a sophisticated finish.

Personalized Message

Make any gift even more special by writing a personal note that will be included inside your order.

Personalization

Add a unique touch with complimentary embossing and engraving.

Personalization

Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

A gold-toned bracelet with 'Gucci' engraving.

Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

MY GUCCI

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

Trade-in Your Bag

A handbag from Gucci’s signature lines is designed to live outside of time and seasons and thus given a voice to continue its dialog with whoever should hold it next.

The Jackie 1961 in black leather is sitting on a table with a clock behind it and an hourglass beside.

GUCCI PRELOVED WITH VESTIAIRE COLLECTIVE

Trade in your signature Gucci handbag to receive a store credit, either online or in selected Gucci boutiques.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.