Product Information
Which products are available for purchase on Gucci.com?
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewellery, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalised items are also available.
Each product is labeled with its availability, as follows:
| Availability | Status | Delivery Window |
| Available | Your selection will be available for shipment in 3 - 5 business days. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
| Pre-Order/Backorder | These items are not available for immediate purchase, but you may place a pre-order to receive this product as soon as it becomes available. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
| Made to Order/Personalisation | These items are custom-made exclusively once an order request has been made. | Please refer to the delivery date estimate noted on the product description page and at checkout. |
Orders are dispatched Monday through Friday, excluding weekends and holidays. Please note that Gucci does not ship to P.O. Boxes or Parcel Lockers and that all orders require a signature upon delivery.
What if an item is unavailable?
If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.
If you need additional assistance please Contact Us.
Does Gucci go on sale?
Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Where are Gucci products made?
Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, cosmetics that come from the EU and some eyewear produced in Japan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.
What are Made to Order items?
Can I personalize my items?
Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewellery, and luggage items.
Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and colour on Gucci.com or after you receive your item at Gucci stores.
Jewellery
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.
FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be cancelled, modified or returned.
How do I know my size?
Size guides with general recommendations are available on each product page to help determine your best fit
If you would like more detailed fitting information for a specific category please select from the dedicated pages.
If you need additional assistance please Contact Us.
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterise authentic Gucci goods.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.
If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website.
How has Gucci committed to sustainability and responsible shopping?
Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
Does Gucci Authenticity Tag track my location or my personal information?
Why is my Gucci Authenticity Tag not working?
Orders & Payment
What forms of payment do you accept?
*Paypal payments are not available in Saudi Arabia, Kuwait, Qatar and UAE.
Can I save a payment card on MY GUCCI account?
When will I be charged for my purchase?
For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount.
Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.
Is VAT included in the final price and how do I claim VAT back?
How many units of each product may I purchase on Gucci.com?
You may purchase up to five items per style depending on the availability or for Corporate Sales, please check the dedicated section on the website under the Gift department.
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.
Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.
Shipping & Delivery
Which shipping options are available and what are the shipping fees?
Holiday shipping: if you place your order by December 17 at 1 p.m. NZDT you will receive your item by December 24.
For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:
Delivery timing is estimated from the time your order is shipped, not when it is placed.
| Shipping Service | Shipping Fee | Delivery Estimate from shipping |
| Express | Free | All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. |
| Saturday Delivery | 20 EUR | Order by 2pm CET on Friday for Saturday delivery. Available at checkout only for selected postcodes. |
How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.
Can I modify my shipping address?
Can I have my item delivered to a store?
At this time, we are unable to deliver items purchased online to one of our stores.
What do I need to bring with me to the store to pick up my Collect In Store order?
To collect your order, please bring:
• Your government-issued photo ID
• Ready for Collection email
Is someone collecting on your behalf?
Please contact us via email from the email address on the original order and provide the following information:
• Order number
• Your full name as presented on the order
• Nominee’s full name as presented on their government-issued photo ID
• Nominee’s contact number and email
Our Customer Service team may contact you should they require verification of your order details.
Your nominee will be asked to provide the following documents to collect your order, and their details must match as per what you originally provided to us:
• Ready for Collection email (digital or printed)
• Their original government-issued photo ID (full name must be identical to the one provided)
For security purposes, we reserve the right to verify with you over the phone prior to processing the collection or we may refuse the collection altogether if we are not satisfied that the correct nominee is collecting the corresponding order.
Returns & Exchanges
What is your return policy? How many days do I have to return a product?
- All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
- Returns on items with a return tag attached will only be honoured if the label has not been removed.
- Made To Order, Monogram and selected Décor items are final sale and cannot be returned.
- Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
- Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
- Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com. These items may only be returned to the store of the original purchase.
How can I return a product I purchased online?
- Schedule a collection for your return by contacting us.
- Complete all four (4) copies of Return Commercial Invoice, indicate if you wish to Return or Exchange and provide a return reason. Date and sign the Return Pro-Forma Declaration.
- Do not enclose the Return paperwork or Connote inside your package, as these are required by Customs.
- Upon collection, leave the following paperwork outside of the package for the driver, and leave the box open for Customs inspection:
i. Four (4) copies of the Return Commercial Invoice, and;
ii. Three (3) copies of the Courier Connote.
Can I return an item that I bought online to a Gucci store?
How do I exchange an item?
- Pack the item(s) you wish to return in the original packaging.
- If you wish to change the size, note the item(s) you are returning along with the new size directly in the table.
- If you wish to change the product, note the item(s) you are returning along with the new style number, found on the product description page.
- Attach the enclosed prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return shipping label.
- All returns shipped using the enclosed prepaid shipping label are complimentary. Please note, Gucci is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label.
- If for any reason you are unable to locate the prepaid label, please Contact Us. Your carrier tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
- Once received in the warehouse, exchanges will be processed within 14 business days. You will first receive a full refund of the item returned and then a new charge for the amount of the new item being sent in exchange.
- You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
- You may return your item to the stores listed at this link.
- Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
- The Client Advisors in store will be glad to help you in exchanging your purchase.
How long does it take for a refund to be issued?
Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.
Can I exchange or return an item gifted to me by someone else?
Can I return a personalised item?
Once a DIY, Made To Order or monogrammed item item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.
Where can I return or exchange a Collect In-Store item?
We offer a 30 day return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection. Items must remain in their original condition with all labels attached and intact. Please note, Made-to-order and personalized items are not returnable.
Gifts
What Gifting Services does Gucci offer?
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.
Complimentary Gift Wrap
All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice.
Personalization
Gucci offers personalization options to give your item a unique customized finish, from embossed monogramming to our specialized DIY program.
Gucci DIY
The Gucci DIY (Do It Yourself) program is a special collection including ready-to-wear, bags and accessories that can be customized with selected initials, colors, patches and materials. Discover more and create your own on our Gucci DIY page.
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.
Can I personalize my gift?
Can I order corporate gifts on the website?
For full terms and conditions applicable to corporate gifts, please Contact Us.
Can I exchange or return an item gifted to me by someone else?
Care and Repair
Does Gucci offer after sales services for its products?
Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
If you need assistance or service, you may:
• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.
• Contact Gucci Client Services.
For Gucci watches, please refer to the section below.
Who can I contact for assistance with my Gucci watch?
Gucci provides after sales services for watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Where can I find instructions on how to use my watch?
You may find instructions on how to use your Gucci watch here.
Where can I find a list of Gucci retailers and service centers for my watch?
You may find a list of all retailers and service centers for Gucci jewelry and watches here.
Sustainability
Verfolgt Gucci eine nachhaltige Geschäftsstrategie?
Mit unserer ganzheitlichen Perspektive auf die Welt verpflichten wir uns, unsere Umweltauswirkungen zu reduzieren und zum Schutz der Natur beizutragen, indem wir umweltfreundliche Beschaffungslösungen, Materialien und Herstellungsmethoden mit geringer Umweltbelastung sowie innovative Kreislaufkonzepte entwickeln, gleichzeitig die Rechte der Menschen unterstützen und zudem Inklusion und Respekt fördern.
Wie misst Gucci seine Umweltauswirkung?
Das beginnt bei der Auswahl und Rückverfolgbarkeit der Rohstoffe. Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Betriebe stehen. Für mehr Details besuchen Sie unsere digitale EP&L (Environmental Profit & Loss, ökologische Gewinn- und Verlustrechnung) und lesen Sie mehr darüber auf Gucci Equilibrium.
Wo finde ich weitere Informationen über Nachhaltigkeit bei Gucci?
Gucci Equilibrium vereint all unsere Prinzipien und Maßnahmen, mit denen wir uns für ein besseres, umweltbewussteres Miteinander und unser aller Zukunft einsetzen. Für weitere Informationen besuchen Sie equilibrium.gucci.com und entdecken Sie den Instagramaccount von Gucci für soziale und ökologische Nachhaltigkeit unter instagram.com/GucciEquilibrium. Wenn Sie mehr darüber erfahren möchten, wie nachhaltig einzelne Produkte sind, finden Sie Einzelheiten auf den jeweiligen Produktseiten auf Gucci.com.
Verwendet Gucci nachhaltige Materialien und Stoffe in seinen Kollektionen?
Als Teil unseres Engagements zur Reduzierung unserer Umweltauswirkung konzentrieren wir uns darauf, Materialien mit geringer Umweltbelastung zu verwenden und nachhaltige Herstellungsprozesse für unsere Kollektionen zu fördern, während wir gleichzeitig höchste Handwerkskunst und Qualität gewährleisten. Wir beziehen unsere Rohstoffe gemäß den Standards für Rohstoffe und Herstellungsprozesse der Kering Group.
Wie werden Tierwohl und Biodiversität geschützt?
GUCCI und die Kering Group setzen sich für den Erhalt und den Schutz der biologischen Vielfalt und der Ökosystemfunktionen sowie für den Schutz des Tierwohls ein.
Verwendet Gucci echtes Fell?
Von den Tierschutzorganisationen Humane Society of the United States und LAV unterstützt, kündigte Gucci im Jahr 2017 mit der Frühling Sommer 2018 Kollektion das Verbot von Pelzen für alle seine Produkte an. Nach dieser Entscheidung trat das Haus auch dem Fur Free Retailer Program der Fur Free Alliance bei. Auf Gucci Equilibrium können Sie mehr zum Pelzverzicht von Gucci erfahren.
Wie steht Gucci zu recyceltem und Einweg-Kunststoff?
Gucci verpflichtet sich, seine Umweltauswirkung zu reduzieren und die biologische Vielfalt durch einen minimalen Einsatz von Kunststoff und durch die Auswahl nachhaltigerer Materialien zu schützen.
Neben der Einhaltung der Kering Standards for Raw Materials and Manufacturing Processes (Standards für Rohstoffe und Herstellungsprozesse von Kering) setzt Gucci bei seinen Produkten auf die Verwendung von recyceltem Kunststoff.
Welche Markenstrategie verfolgt Gucci hinsichtlich der Beschaffung von Edelsteinen und Metall?
Gucci verpflichtet sich, alle Edelsteine und Metalle, die für seine Produkte verwendet werden, nachhaltig zu beziehen. Um die Umweltauswirkungen in Verbindung mit dem Abbau und der Gewinnung neuer Rohstoffe zu verringern, hat sich das Haus verpflichtet, bei Accessoires und Schmuck bis 2025 soweit wie möglich auf die Verwendung recycelter Edelmetalle umzustellen.
Der Einkauf von Gold erfolgt bei Gucci über das Kering Responsible Gold Framework, eine innovative Lösung zur verantwortungsvollen und ethischen Beschaffung von Gold. Darüber hinaus ist Gucci Mitglied des Responsible Jewelry Council (RJC), der sich der Förderung von verantwortungsvollen, ethischen sowie sozial- und umweltverträglichen Best Practices entlang der Lieferketten für Gold, Platin und Diamanten verschrieben hat.
Verpflichtet sich Gucci zu nachhaltigen Lösungen bei Verpackungen?
Sämtliches Papier- und Pappmaterial wird aus verantwortungsvoll bewirtschafteten Quellen bezogen. Um die Wiederverwertung zu erleichtern, wird das Papier nicht beschichtet. Die Henkel der Torchon-Einkaufstasche bestehen zu 100 % aus recyceltem Polyester und werden geknotet, um den Einsatz von Klebstoff zu vermeiden und die spätere Trennung der Komponenten zu erleichtern. Staubschutzhüllen und Anzugüberzüge werden aus regenerierter Baumwolle hergestellt. Die Bänder bestehen zu 100 % aus Biobaumwolle und die Bügel aus recyceltem Polystyrol.
Wir haben unsere Verpackungen im E-Commerce optimiert, indem wir den Kunststoff beim Versand unserer Produkte durch Papier aus nachhaltig bewirtschafteten Quellen ersetzt sowie die Kartons für eine einfachere Wiederverwendung neu gestaltet haben.
Wie stärkt Gucci die Kreislaufwirtschaft?
Die Zukunftsvision von Gucci besteht darin, die Prinzipien der Kreislaufwirtschaft in den Design- und Gestaltungsprozess zu integrieren. Um diese Strategie zu unterstützen, kommen recycelte und regenerierte Materialien in allen Kollektionen vermehrt zum Einsatz. Zudem werden das Recycling und die Wiederverwendung unserer Kunststoffe auf die gesamte Lieferkette ausgedehnt. Das Haus verwendet nun auch verstärkt Fasern und Materialien, die ursprünglich aus Textilabfällen stammen, wie Garn und unbenutzte Stoffe. Besuchen Sie Gucci Equilibrium, um mehr über unsere Kreislaufinitiativen zu erfahren.
Bietet Gucci tierfreie Produkte an?
Gucci garantiert höchste Standards für das Tierwohl und erfüllt alle geltenden Gesetze und Vorschriften. Seit dem Pelzverbot im Oktober 2017 (siehe Antwort auf die Frage „Verwendet Gucci echtes Fell?“) wurde das tierfreie Angebot durch nachhaltige Optionen erweitert, darunter eine Reihe von Alternativen zu Leder wie Demetra . Dieses Material besteht zu mindestens 70 % aus pflanzlichen Rohstoffen und aus erneuerbaren Quellen (Viskose, Zellstoff, biobasiertes Polyurethan). Es wird in einer Gucci Fabrik in Italien unter Verwendung derselben Verfahren wie zum Gerben hergestellt. Dadurch wird das Material nachgiebig und robust zugleich und bietet ein geschmeidiges Finish. Seit Juni 2020 können sich Kunden auf Gucci.com über alle nachhaltigen Eigenschaften der Gucci Produkte informieren.
Wie garantiert Gucci verantwortungsvolle Praktiken in seiner Lieferkette?
Gucci garantiert – intern und entlang der Lieferkette – dass international anerkannte Standards für soziale und ökologische Verantwortung eingehalten werden und im Einklang mit unserem eigenen Engagement für ein ethisches und nachhaltiges Management unserer Geschäftsabläufe stehen. Gucci stützt sich auf ein ausgewähltes Netzwerk vertrauenswürdiger Lieferanten und arbeitet eng mit ihnen zusammen, um sicherzustellen, dass sie die Nachhaltigkeitsprinzipien und den Verhaltenskodex von Gucci einhalten. Um mehr über das Engagement von Gucci für soziale und ökologische Nachhaltigkeit in unserem gesamten Unternehmen zu erfahren, besuchen Sie Gucci Equilibrium. Dort können Sie mehr über unsere verantwortungsvolle Lieferkette und unsere Corporate Sustainability & Responsibility Policy erfahren.
Mein Account
Welche Vorteile habe ich durch die Erstellung eines Gucci Accounts?
Mit einem Account auf Gucci.com können Sie sich exklusive Vorteile sichern: Erfahren Sie als Erster von neuen Kollektionen und Produkten, erhalten Sie jede Woche neue Shopping-Empfehlungen auf Grundlage Ihrer letzten Bestellungen und vieles mehr.
Wie erstelle ich ein Gucci Account?
- Name
- E-Mail-Adresse
- Geburtsdatum
- Passwort
- Schneller Bestellungen aufgeben, indem Sie persönliche Daten wie Zahlungsdaten, Versandinformationen und Rechnungsadresse speichern.
- Auf Ihren Bestellverlauf zugreifen, um sich Produktinformationen sowie das Bestell- und Versanddatum Ihrer Bestellungen anzeigen zu lassen.
- Den Inhalt Ihres Warenkorbs speichern, um den Einkauf zu einem späteren Zeitpunkt fortzusetzen.
- Ihre gespeicherten Artikel verwalten.