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MY GUCCI

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Access to the Gucci experience, curated just for you

Exclusive Early Access
For your eyes only—from bags to sneakers, you have preview access to curated collections.
Exclusive Content
Discover the Gucci app's exclusive features—including new Virtual Try on and Arcade games, wallpapers and stickers and advance access to the Gucci Podcast.

Access to the Gucci experience, curated just for you

BOOK AN APPOINTMENT
A personalized shopping experience, MY GUCCI account holders are able to request an in-store appointment directly from Gucci.com.
Exclusive Content
Discover the Gucci app's exclusive features—including new Virtual Try on and Arcade games, wallpapers and stickers and advance access to the Gucci Podcast.

A Streamlined Shopping Experience

Vibrant Cosmetics
We're here to help
Creating an account gives us the opportunity to get to know you—and give qualitative support based on your needs from phone orders, to video chat and order queries.
Vibrant Cosmetics
Your Personal Client Advisor
A dedicated service for account holders, styling tips and recommendations are customized for you based on your tastes.
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Easy Order
Save time at check out by adding your shipping and payment details to one place and simply log in to track your parcel.
Vibrant Cosmetics
Wish List
Curate your own collection of items and save them all in one place—across every device.
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Client ServicesGUCCI Hong Kong SAR
Enquiries about Gucci website or online purchases
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
CALL US ‎+852.5806.2999
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
MESSAGE US
EMAIL
To reach our Client Advisors by email, click "email us" to provide details and your contact information.
E-mail Us
Store purchases and general information
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
CALL US ‎+852.2839.9511
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
MESSAGE US
EMAIL
To reach our Client Service Associates by email, click "email us" to provide details and your contact information.
E-mail Us
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