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Access to the Gucci experience, curated just for you

A Streamlined Shopping Experience

Vibrant Cosmetics
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Creating an account gives us the opportunity to get to know you—and give qualitative support based on your needs from phone orders, to video chat and order queries.
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Your Personal Client Advisor
A dedicated service for account holders, styling tips and recommendations are customized for you based on your tastes.
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Curate your own collection of items and save them all in one place—across every device.
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Client ServicesGUCCI Hong Kong SAR

Enquiries about Gucci website or online purchases
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
EMAIL
To reach our Client Advisors by email, click "email us" to provide details and your contact information.
Store purchases and general information
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
EMAIL
To reach our Client Service Associates by email, click "email us" to provide details and your contact information.
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