FREQUENTLY ASKED QUESTIONS

Gucci.com International is not an e-commerce site.

If you reside in the US, Canada, Australia, Japan, Korea, UAE or Europe, you can select your country/region site through the "International" link found in the gucci.com header. You will then be redirected to the e-commerce site for that country/region. On the e-commerce site, you will find product sizes and prices.

Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

On the gucci.com site, you'll find the latest runway collections and products that can be found in Gucci boutiques around the world. Simply click on Runway or specific categories such as shoes, handbags, jewellery, accessories and ready-to-wear.

If you're still not able to find the featured item, you can contact a client service representative:

1) click on "Client Services" from the website header

2) select your country/region

3) use the phone/email details displayed to contact our client service team.

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

Vault is the online experimental space created by Gucci. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present, and future can co-exist through the power of the imagination.

Vault’s holds a distinctive combination of rare vintage Gucci finds, new creations by handpicked designers and exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Gucci’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERGUCCI collaboration with SUPERPLASTIC. 

If you want to know more about Vault, please Contact Us. A Gucci Client Advisor is available to answer your questions. 

There are several ways to browse Gucci.com. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit specific categories. To view the latest collections, click on Runway. Click on Women or Men to view categories such handbags, shoes, clothing, and accessories. Within each category you can further refine your search.

If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.

Visit Stories to explore the details and inspirations behind creative director Alessandro Michele’s collections as well as an exclusive insight into his world.

Gucci.com can be accessed via mobile, tablet and PC. To find a store nearest you, enter the city and country/region in the Store Locator at the top left of the page.
 

You cannot shop on the Gucci.com International site. To find a store nearest you, enter the city and Country/Region in the Store Locator found at the top left of the page.

If you reside in the US, Canada, Australia, New Zealand, Japan, Korea, Chinese Mainland, Hong Kong SAR, UAE or Europe, you can select your country/region site through the "International" link found in the gucci.com header. You will then be redirected to the e-commerce site for that country/region.

On the International site, you can browse our latest runway collections and products such as handbags, shoes, jewellery, ready-to-wear, and accessories.

Visit Stories to explore the details and inspirations behind the House's collections as well as an exclusive insight into its world.

You may exchange merchandise purchased at a Gucci boutique or Gucci authorized retailer at any of our Gucci boutiques.

Purchases made at a Gucci Duty Free Store may be returned to a Gucci boutique in the same country. Outlet purchases must be returned to the outlet. All returned merchandise must be in the original condition when sold and accompanied by the original proof of purchase.

Online purchases may be returned to a Gucci boutique for an exchange, store credit or gift card. Refunds must be processed through Gucci.com ecommerce site where originally purchased. Please select the e-commerce country/region for detailed return instructions.

 Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
 

If you need assistance or service, you may:

•           Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

•           Contact Gucci Client Services.

For Gucci watches, please refer to the section below.

If you need assistance or service on your Gucci watch, you may: 

•  Visit any retailer or authorized service center listed at the following link. 
•  Contact Gucci Client Services. 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

Complete warranty information on Gucci watches is available by clicking here. 

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

The Gucci Porter line offers an in-store personalization service with a selection of colorful handles.

You can order Craft My Initials totes, duffles, and garment bags in store with the assistance of a Client Advisor, and have your initials hand-painted onto the item's leather trims.

You may choose one color, one font size, one font style, and up to 3 letters for the initials. Punctuations, symbols, characters, other font sizes, styles, and colors are not available.

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

For inquiries about Gucci products and for any other inquires, please 1) click on "Client Services" from the website header 2) select your country/region 3) use the phone/email details displayed to contact our customer service team.