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Welcome to Gucci. You're entering our International site, which presents the Gucci collection available through our boutiques around the world.

Online shopping is currently available in U.S., Canada, Europe, United Arab Emirates, Japan, Korea and Australia. If you have a local residence in one of these markets for delivery and would like to shop online:

Change your country Otherwise, continue using our International Site.

FREQUENTLY ASKED QUESTIONS

Purchasing Online
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How do I look for an item on gucci.com?

There are several ways to browse Gucci.com. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit specific categories. To view the latest collections, click on Runway. Click on Women or Men to view categories such handbags, shoes, clothing, and accessories. Within each category you can further refine your search.

If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.

Visit The Agenda to explore the details and inspirations behind creative director Alessandro Michele’s collections as well as an exclusive insight into his world.

Gucci.com can be accessed via mobile, tablet and PC. To find a store nearest you, enter the city and country in the Store Locator at the top left of the page.
 

How can I shop on Gucci.com International?

You cannot shop on the Gucci.com International site. To find a store nearest you, enter the city and country in the Store Locator found at the top left of the page.

If you reside in the US, Canada, Australia, Japan, Korea, UAE or Europe, you can select your country site through the "International" link found in the gucci.com header. You will then be redirected to the e-commerce site for that country.

On the International site, you can browse our latest runway collections and products such as handbags, shoes, jewellery, ready-to-wear, and accessories.

Visit The Agenda to explore the details and inspirations behind creative director Alessandro Michele’s collections as well as an exclusive insight into his world.

Product Information
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Why prices and sizes are not displayed on the site?

Gucci.com International is not an e-commerce site.

If you reside in the US, Canada, Australia, Japan, Korea, UAE or Europe, you can select your country site through the "International" link found in the gucci.com header. You will then be redirected to the e-commerce site for that country. On the e-commerce site, you will find product sizes and prices.

Where do I find items that I have seen in the press/magazines?

On the gucci.com site, you'll find the latest runway collections and products that can be found in Gucci boutiques around the world. Simply click on Runway or specific categories such as shoes, handbags, jewellery, accessories and ready-to-wear.

If you're still not able to find the featured item, you can contact a client service representative:

1) click on "Client Services" from the website header

2) select your country

3) use the phone/email details displayed to contact our client service team.

Returns
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Can I exchange/return an item that I bought in a Gucci boutique or online to any store?

You may exchange merchandise purchased at a Gucci boutique or Gucci authorized retailer at any of our Gucci boutiques.

Purchases made at a Gucci Duty Free Store may be returned to a Gucci boutique in the same country. Outlet purchases must be returned to the outlet. All returned merchandise must be in the original condition when sold and accompanied by the original proof of purchase.

Online purchases may be returned to a Gucci boutique for an exchange, store credit or gift card. Refunds must be processed through Gucci.com ecommerce site where originally purchased. Please select the e-commerce country for detailed return instructions.

Care & Repair
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How do I repair an item?

For Gucci products purchased in a Gucci boutique or any other Gucci-authorized retailer, please refer directly to them.

If purchased from Gucci.com, you can either refer directly to any Gucci boutique or contact our customer service team by clicking here.

Is there a warranty on my watch?

A limited warranty card and booklet is included with each Gucci watch purchase. Warranties are valid for two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence.

Authorized Gucci service centres listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the booklet.

Where can I find instructions on how to use my watch?

You may find instructions on how to use your Gucci watch here:

Standard Watch

Gucci Dive

Gucci Handmaster

I-Gucci

I-Gucci Sport

U-PLAY

Warranty

Product Authenticity
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Where can I buy authentic Gucci products?

Authentic Gucci products are sold exclusively through a network of directly operated Gucci boutiques, a small number of authorized franchisees, department and specialty stores and on Gucci.com. To find a store nearest you, enter the city and country in the Store Locator found at the top left of the page.

What are counterfeits?

Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed to mislead consumers into believing they are genuine goods. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, attention to detail and craftsmanship which characterize authentic Gucci goods.

How can I identify a fake Gucci website?

Counterfeit Gucci products are frequently offered for sale on websites published at domain names containing the Gucci trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store”, “discount”, “outlet” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers regarding the source and authenticity of the products promoted on their websites.

How can I report counterfeits?

In order to report to Gucci suspected counterfeit Gucci products or suspect websites, please send an e-mail to counterfeit@gucci.com. Please provide us with as much descriptive information as possible about the product or the website, such as the location of the store, the seller of the product, the type of product, the website address, etc. We appreciate your help in our fight against counterfeiting.

Contact Us
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For inquiries about Gucci products and for any other inquires, please 1) click on "Client Services" from the website header 2) select your country 3) use the phone/email details displayed to contact our customer service team.

Have a question we have not answered?

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Client ServicesGUCCI International

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