Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

Complimentary Shipping, Returns & Exchanges

Enjoy shipping in 1 –2 business days, easy returns and streamlined exchanges with no extra cost.

Collect In Store

Order online and collect your order from your preferred Gucci boutique.

Gucci red shopping bag surrounded by matching different sizes of Gucci signature packaging and a white cotton canvas bag with Gucci logo in white.
Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

Virtual Appointments

Exclusively available when you register with MY GUCCI, book an appointment virtually in our Digital Showroom.

A Gucci Client Advisor is in the Digital Showroom with signature Gucci items such as the GG Marmont and Horsebit loafers.
Gucci Live

Discover Gucci Live, a virtual shopping experience with a dedicated Client Advisor in our Digital Showroom. During your private appointment, you can explore personalized styling advice, gifting recommendations, and explore selected pieces from the latest collections.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalized feel with our gifting options.


Choose between our online exclusive tote, boutique shopping bag or minimalist packaging choices to give your order the perfect finish.

Gucci Rosso Ancora envelope for gift messages, it is decorated with the white Gucci logo on the front.
Personalized Message

Add a personal touch by writing a note that will be included inside your order.


Add a unique touch with complimentary embossing and engraving.


Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

A gold-toned bracelet with 'Gucci' engraving.
Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.