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Product Information

Which products are available for purchase on Gucci.com?

Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order and Personalized Items.

Products available for immediate purchase will ship with the following delivery window:

 
Canada Standard Shipping: Delivery within 3 - 6 business days

 

For other availabilities, please see below:

 

Availability Status Delivery Window
Pre-Order These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.  Please refer to the delivery date estimate noted on the product description page and at checkout. 
Back-Order These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Made to Order These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Personalized Items These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created. Please refer to the delivery date estimate noted on the product description page and at checkout. 

 

Gucci does not offer marked down merchandise online. Sales are exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator

グッチがセールを開催することはありますか?
グッチはブラックフライデーセールやプライベートセールを含め、一切セールは行っておりません。グッチの正規販売代理店ではない店舗でグッチの製品がディスカウント、セール、クリアランス価格で販売されているのをお見かけになった場合、それは偽造品の可能性があります。
What are Made to Order items?
Made to Order items are custom-made only after an order has been requested. Once an order has been placed, Gucci Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.
 
Made to Order items include furniture from the Décor collection, such as chairs, stools and paneled screens.
 
Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 
 
What are Pre-Order items?

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

What are Back-Order items?

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

購入した製品を刻印することはできますか?
Gucci offers the following complimentary personalization services on handbags, small leather goods, belts, jewelry, and luggage items.

Handbags, small leather goods, belts and luggage items
An exclusive selection can be embossed with up to six letters of your choice and color on Gucci.com or after you receive your item at Gucci stores.

Jewelry
Select rings and bracelets can be engraved with an assortment of letters, numbers, and symbols in-store.

FIND YOUR NEAREST STORE
Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.
What if an item is unavailable?

If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

How do I know my size?

Size guides with general recommendations are available on each product page to help determine your best fit.

Fit Predictor is available for our ready-to-wear and shoes. This tool allows you to determine your Gucci size by comparing it to the size you wear in other designers. Simply choose the designer, product category and size you already own, the tool will suggest a recommendation based on your information. 

 

If you would like more detailed fitting information for a specific category please select from the dedicated pages.

Ring and Bracelet Size Guide

Gucci Belts Size Guide

Gucci Clothing Size Guide

If you need additional assistance pleaseContact Us
 
Where are Gucci products made?

Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.

 

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

 

How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?

Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods and can sometimes be marked at higher prices.

We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores. 

If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. 

How has Gucci committed to sustainability and responsible shopping?

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 
We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 
 
In an unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
 
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.  

 

GUCCI AUTHENTICITY タグから、所有者の位置情報や個人情報が特定される可能性はありますか? 
GUCCI AUTHENTICITY タグにより、お客さまの位置情報が特定されたり、グッチ製品とお客さまのお名前が関連付けられることはございません。GUCCI AUTHENTICITY タグは、グッチショップにて非アクティブ化いただけます。詳細は、専用のプライバシーポリシーをご覧ください
GUCCI AUTHENTICITY タグが反応しません。 
グッチ公式アプリでログインされていますか?スマートフォンにグッチ公式アプリをダウンロードいただき、お手元の製品をスキャンし、GUCCI AUTHENTICITY タグのセクションにアクセスしてください。タグの読み取り位置をご確認ください。ウォレットまたはコインケースの場合:スマートフォンを、製品の背面中央に置いてください。ラゲージの場合:スマートフォンを、製品背面のパッドまたは保護用ライニングから約4 cm上の位置に置いてください。お使いのスマートフォンがNFCテクノロジーに対応しているかご確認ください。対応機種かつ、NFCリーダー機能をONにした状態であれば、NFCテクノロジーにアクセス可能です。
GUCCI AUTHENTICITY タグを、製品に取り付けたり、取り外したりすることはできますか?
GUCCI AUTHENTICITY タグは、最新コレクションの一部製品のみで利用いただける新しいサービスです。タグを他の製品に取り付けたり、搭載された製品から取り外すことはできません。
What is Vault?

Welcome to Vault, the online concept store created by Gucci. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present and future can co-exist through the power of the imagination. Vault’s virtual shelves, already home to a distinctive combination of rare vintage Gucci finds and new creations by handpicked designers, now also welcomes a wider offering of noteworthy brands dear to the House through exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Gucci’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERGUCCI collaboration with SUPERPLASTIC.

Can I send an item to Vault to be sold or authenticated?
We do not currently offer these services.
How are products selected for Vault?

Every vintage Vault item has been selected by Gucci archivists for its particularity and character, and then reconditioned by in-house artisans. Because of their exclusivity, vintage items are one-of-a-kind, only available once and numbered to coincide with the year of the drop—a detail that further emphasizes their very limited availability. New vintage pieces are regularly added with a limited total each year. Due to every item's unique nature, each piece will only be available once and will not return to the site.

What other designers and brands can I find on Vault?

An ever-evolving space, Vault encompasses many different forms of collaboration, resulting in an offering that goes increasingly beyond the traditional. Inspired by the magnificent, multimedia concept stores from the ‘90s, Vault is a repository that sells creations from handpicked designers and exclusive capsule collections or curated selections from noteworthy brands dear to Gucci. The unique mix of pieces drop regularly on the site, creating an ever-expanding universe.

Orders & Payment

What forms of payment do you accept?

Gucci accepts the following forms of payment for online purchases:  

  1. Visa  
  2. Mastercard  
  3. American Express  
  4. PayPal

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Please note, we do not accept Gucci gift cards on Gucci.com at this time.

Can I save a payment card on MY GUCCI account?
For security purposes, card information is saved based on shipping region. If you wish to use the same card for a purchase on a different region’s version of the site, you will need to either re-enter your card details during checkout or save them again. Please consult the following list for more information, or contact us for assistance.
Regions
Europe, Middle East and Africa: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden,  Switzerland, Turkey, United Kingdom, Greece, Luxembourg, Saudi Arabia, Kuwait, Qatar, UAE, South Africa.
Americas: Canada, United States, Mexico
Oceania: Australia, New Zealand
Japan
Singapore
Hong Kong
Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

When will I be charged for my purchase?

For most items (excluding Made to Order, personalized items), you will not be charged until your order is shipped. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. Please allow up to two business days to prepare your order for shipment.

  

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

Will I be charged sales tax?
Orders placed on Gucci.com are subject to Provincial sales taxes (PST) levied by the provinces and Goods and Services Tax (GST)/Harmonized Sales Tax (HST), a value-added tax levied by the federal government. GST applies nationally.
 
Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax. You will not be charged for your order until it has shipped.
Do you accept or offer Gucci Gift Cards for sale on Gucci.com?

At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. Pre-paid cards (such as pre-paid Visa gift cards) are accepted as a form of payment.

How many units of each product may I purchase on Gucci.com?

You may purchase up to five items per style. 

For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. For assistance with placing an order, please Contact Us

 
Can I cancel or modify my order?

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

 

Made to Order and personalized items, including monogramming and DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

 
Is my Vault item going to be reserved during checkout?

Please note, Vault items are one-of-a-kind or have a very limited stock. We do not guarantee product reservation during the checkout process.

Shipping & Delivery

Which shipping options are available and what are the costs?

Holiday shipping: if you place your order by December 11th at 1PM EST you will receive your item by December 24th with both ship to home and Collect In-Store. 

Canada
 

Shipping ServiceShipping FeeDelivery Estimate
Standard ShippingFree3-6 business days

 

United States

Shipping ServiceShipping FeeDelivery Estimate
Premium Express (Continental U.S.)FreePlease find our country specific shipping information here.
Premium Express (Alaska, Hawaii, Puerto Rico)FreePlease find our country specific shipping information here.
Standard Ground - Fragrances only (Continental U.S.)FreePlease find our country specific shipping information here.

 

Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control. 

Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Standard Shipping once they become available.   

Embossed items will ship through Premium Express. Please allow 3-4 business days for your order to be delivered. 

All your duties and estimated taxes are included in the final total displayed at checkout. Canadian import duties are covered by Gucci, so you won’t have to pay anything more to receive your order. 

How can I track my order status?

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

 
Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.

FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse. 

 
Are there any delivery restrictions? Can I ship internationally?

The following delivery restrictions apply:

  • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of Canada. To bill an order to your APO/FPO address, please Contact Us
  • Items purchased from the Canada Gucci website may only be shipped within Canada for delivery to a Canadian address. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
  • Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped. 
How do I use the Collect In-Store service?

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

  • Add your item to your shopping bag
  • Choose Collect In-Store as your delivery method at checkout
  • Select the store of your choice
 
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to collect your order – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.

 

What do I need to bring with me to the store to pick up my Collect In Store order?

To collect your order, please bring:

  • Your government-issued photo ID
  • Ready for Collection email
Is someone collecting on your behalf?
They will be asked to provide the following to collect your order:
  • Purchaser’s government-issued photo ID
  • Representative’s government-issued photo ID
  • Original method of payment, PayPal, Apple Pay or Affirm confirmation
  • Ready for Collection email
  • Authorization form signed by you
Please note, all of the above documents must be original and copies will not be accepted.
 
How are Vault items packaged?

Matching the one-of a-kind status of the vintage selection, each product comes in tailor-made packaging specially created to reflect their design. Crafted from a precious and luxurious-feeling fabric, your item will be treasured in special boxes that become true collector items themselves. Following Vault's geometric theme, the outside of the packaging is defined by different shapes and patterns, while the inside is embossed with the identification number of your item and holds an exclusive dust bag. Please note, items can only be refunded if sent with the original receipt or invoice, in their original packaging, with labels attached and in the same condition that you received them in. 

 
All other Vault products, such as Continuum capsule and designers’ brands will be delivered inside the Gucci standard green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper.

Returns

How can I return a product I purchased online?

Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account.

To facilitate a seamless process and a timely refund, please follow the return instructions below:

Return by mail:

1. Start the return process by:
- Clicking here,
- Selecting “Return this Item” from your MY GUCCI account under Order Details,
- Clicking through your delivery confirmation email, or
- Contacting a Client Advisor.
2. Pack the item(s) you wish to return in the original packaging.
3. Once your return request has been approved, please proceed with choosing one of the following options:
- Download your prepaid shipping label from your MY GUCCI account or
- Access prepaid shipping label in your return confirmation email.
4. Print the prepaid shipping label and attach it to the package.
5. Contact the courier at +1.800.463.3339 to schedule a pickup and shipment of your return. All returns shipped using the prepaid shipping label are complimentary.
6. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

 Return in store:

You may return your item to our Gucci locations in Vancouver or Toronto.

  • Toronto Flagship: 130 Bloor Street West, Suite 102, Toronto, Ontario M5S 1N5, Canada
  • The Fairmont Hotel Vancouver: 900 Georgia St., Vancouver, British Columbia,  V6V 2W6, Canada
  • West Edmonton Mall: 8882 170 St. Suite 2567, Edmonton, Alberta, T5T 4J2, Canada
  • Merchandise cannot be returned to Gucci Outlets or department stores such as Nordstrom or Holt Renfrew.
  • Please bring the item(s) you wish to return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
  • Refunds for online orders will be issued after our store team has initiated your refund request with our Client Services team. Once received, refunds will be processed within 7-10 business days. You will receive an email confirmation when your refund has been completed.
  • Refunds will be credited back to the original form of payment. Please note, shipping fees are non-refundable. 

Please note, all items included in the package must match those you selected while generating your prepaid shipping label.

What is your online return policy? How many days do I have to return a product?

Returned merchandise must meet the below requirements in order to be accepted for a refund:

Items must be returned in their original condition within 30 days from the date of delivery. They can be shipped to the address listed on the return shipping label, or you may visit our Gucci locations in Toronto or Vancouver.

  • Beauty products may only be returned if unopened within 10 days from the date of delivery.
  • All items must be in original condition with original tags attached. All merchandise - including Gucci Beauty - that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
  • Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
  • Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
  • Made to Order, DIY, personalized items and lingerie products are final sale and cannot be returned.
  • Please note, our mailing returns facilities can only accept merchandise purchased through Gucci.com. Items purchased at retail stores, department stores or Gucci Outlets may only be returned to the store of the original purchase.

All items must match those identified in return request.



 

Can I return an item that I bought online to a Gucci store?

Items purchased online may be returned, in accordance with the Online Return Policy requirements, within 30 days (10 days in the case of beauty products) from the date of delivery, to any Gucci store in Canada (excluding Gucci outlet stores or department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc.). To locate a store near you, please visit our store locator.

To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse. 

 

  • Shipping costs will not be subject to refund.
  • Made to orders are considered final sale and cannot be cancelled, modified or returned.
  • Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. Please contact Gucci Customer Care
  • Corporate gifts must be returned exclusively to Gucci.com.  
  • A different return policy may be applicable for in-store purchases. 

 

Please refer to our Online Return Policy for more information.

 

 

Where can I return a Collect In-Store item?
We offer a 30 day return window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.  
Items must remain in their original condition with all labels attached and intact. Please note, Made-to-order and personalized items are not returnable.
What is your return policy for items purchased in store?
Gucci will accept exchanges or returns of eligible merchandise within 30 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.
 
Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products. 
 
Refunds will be issued in the same form as original payment.
 
Outlet locations will only accept exchanges.

 

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.

Are delivery charges refundable?
Any original shipping charges incurred at the time of purchase are non-refundable.
Can I return a personalised item?

Once a personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned. However, refunds may only be issued to the same credit card used for original payment.
  
At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines above and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.
 
Please refer to our Online Return Policy for more information and return instructions.
Return a Vault item

If you purchased your item before 28 February 2023, you may return it at this link. https://returns.eshopworld.com.
If you wish to return a Vault item purchased after 28 February 2023, please follow one of the below*:

  • Use this dedicated page 
  • Visit the Order Details section of your MY GUCCI account and select ‘Return this Item’—this will be available as soon as the item has been delivered and will be available for 30 days. 
  • Contact us to make a return with the assistance of our Client Advisors.

*Please note that we cannot offer the in-store return service for any Vault items. Before starting, you should pack your item into its original packaging including the cotton tote, any accessories, booklets, labels and the return tag. Vault Vintage items will be accepted only if returned with their original packaging. Refunds will be credited back to the original payment method. If you need any further assistance, please contact us

Exchange a Vault item

Due to the limited availability of products, Vault items cannot be exchanged. If you wish to make a return, please consult the “Return a Vault item” section or contact us.

Gifts

What Gifting Services does Gucci offer?

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. 

 
Complimentary Gift Wrap
Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.
 
Personalization
Gucci offers personalization options to give your item a unique customized finish, from embossed monogramming to our specialized DIY program. ​
 
Gucci DIY
The Gucci DIY (Do It Yourself) program is a special collection including ready-to-wear, bags and accessories that can be customized with selected initials, colors, patches and materials. Wallets and totes from the coveted Ophidia line in GG Supreme canvas can be personalized with a single initial in leather, python, caiman or crystal-studded felt. The DIY knitwear collection includes cardigans, sweaters and zippered bomber jackets featuring an intarsia letter in your choice of color combinations. Discover more and create your own on our Gucci DIY page.
 
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to two initials in different color options, depending on the selected style.Create your Monogram.
 
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, please Contact Us.
 
Can I personalize my gift?
Gucci offers personalization options to give your item a unique customized finish. 
 
Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return your selection.
Your nearest Gucci boutique may be able to offer a wider selection of monogramming, please contact them for more information.
 
 

 

Can I get my purchase gift-wrapped?

Each item will be delivered with our signature packaging including a Gucci box tied with a Gucci satin ribbon and a shopping bag, based on availability. You also have the option of including a personalized gift message during checkout and to excluding the price from the order invoice.  Please note, select items cannot be provided with complimentary gift wrapping but will be sent securely and protected with a bag.

Can I exchange or return an item gifted to me by someone else?
Gift items purchased on Gucci.com may be returned in accordance with our Online Return Policy. However, refunds may only be issued to the same credit card used for original payment.
  
At this time, Gucci.com cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund in accordance with our Online Return Policy and place a new order on Gucci.com or with one of our Client Advisors. Please note new orders are subject to merchandise availability.
 
Please refer to our Online Return Policy for more information and return instructions.
Can I order corporate gifts on the website?

For full terms and conditions applicable to corporate gifts, please Contact Us. 

 
What is different about Gucci’s new packaging?  
The House’s signature packaging comes in Rosso Ancora red. All Gucci.com orders will also receive one exclusive reusable Gucci cotton canvas shopper tote. Exceptions include orders consisting solely of ties, as they will already arrive in a designated eco pouch.
Why haven’t I received the new eco packaging with my most recent purchase?   
In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.  

Care & Repair

グッチは製品購入後のアフターサービスを実施していますか?

 グッチでは、グッチ公式オンラインショップ、グッチ ショップ、グッチの認定を得た正規販売店でお買い上げいただいた製品に対し、お手入れと修理のサービスを提供しております。  

グッチの将来のビジョンは、循環型経済の原則をデザインと創造のプロセスに統合する取り組みをさらに加速・強化し、さらに素材選びから製品寿命の延長に至るまで、サステナビリティを取り入れることです。その意味においても、製品のお手入れと修理のサービスを通して、グッチはお客さまに繰り返し愛用していただき、製品を長くお使いいただけるようにすることを目指します。(詳細については、FAQをご参照ください:グッチでは循環型経済をどのように促進していますか?)
グッチの製品のお手入れと修理のサービスは、まずそのアイテムの状態を評価することからスタートします。ご要望に応じてグッチのクライアントアドバイザーが適切な解決策をご案内し、プロセスを通して逐次ご連絡いたします。
 
How do I care for my Gucci item?

Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.

Does Gucci offer a warranty on its products?

Gucci offers limited warranties on select watches. Complete warranty information on Gucci watches is available here. Please Contact Us for more information.

Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
 
If you need assistance or service, you may:
  • Visit the Gucci authorized retailer where the product was purchased or any Gucci store
  • Contact Gucci Client Services
  • Mail the product to one of our Canadian Service Centers:
  1. 130 Bloor Street West, Suite 102, M5S 1N5, Toronto, Ontario, Tel 416.963.5127
  2. The Fairmont Hotel Vancouver, 900 West Georgia Street, V6C 2W6, Vancouver, British Columbia, tel 604.488.0320

Please enclose a detailed repair request, your contact information, and original sales slip with your item.

 

Can I go to a Gucci store for alterations?

Please contact your nearest Gucci store to inquire about alterations for products purchased from Gucci.com. To locate your nearest Gucci store, please visit our store locator.

Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may: 
 
• Visit any retailer or authorized service center listed at the following link
 
• Contact Gucci Client Services
 
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 
 
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 
 
- A five-year international warranty on Premium Watches collection. 
 
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  
 
Complete warranty information on Gucci watches is available by clicking here
 
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 
 
GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 
 
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 
 
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 
 
You can find it engraved on the back of the case of your watch. 
How can I request a repair of my Gucci watch?
If you wish to bring in your timepiece for repair, you can do so by choosing to drop off your timepiece at any Gucci store or authorized point of distribution found here or send in your timepiece via mail to one of our service centers. 
Please allow 2-4 weeks for our repair assessment and an additional 2–4 weeks for the repair. Once we have received the details of your repair request in our service center we will initiate the repair evaluation and a detailed repair charge estimate will be provided to you via email once the assessment has been completed. You will be notified about the estimated repair charge and you will provide your written approval to proceed before we initiate any next steps.
 
Send in your timepiece for repair by Mail
If you wish to mail in your Gucci Watch for repair, please follow below instructions for timepiece repairs. 
Please enclose the below items in your shipment
  • Your time piece securely packaged and ready to be shipped via secured mail to our Service Center: TimeRevolution.com, 5250 Solar DR., Unit # 30, Mississauga, ON L4W 0G4, Tel 905 282 1921
  • A detailed repair request, including the type of repair needed
  • Your contact information, including name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt

 

Request your timepiece repair by dropping off your repair in one of our Gucci stores, retailers or service centers.
You may find a list of all authorized retailers by finding the location closest to you here.
Please enclose the below items in your repair request when visiting us:
  • Your time piece securely packaged 
  • A detailed repair request, including the type of repair needed
  • Your contact information, including your name, postal address, phone number and an email address 
  • Your timepiece warranty card  
  • The original sales receipt
Where can I find assistance for my new Vault item?

Vault offers specialized online support for any questions you have about your new purchase, including after care. To use this service, please contact a dedicated Client Advisor. Please note that proof of purchase will be necessary to receive assistance for products purchased on Vault.

How has my vintage item been treated?

Each rare and beautiful piece from Vault tells a unique story, narrated by the characteristics that it has developed over time. Selected by the Creative Director and Gucci archivists for their particularity and character, each item has been sanitized and reconditioned by in-house artisans. Throughout this process, utmost care has been taken to restore the item with respect to its original features.

What condition can I expect my vintage item to be in?

As soon as you hold a piece of the Vault, you begin to write a new chapter of its story—the beginning of a relationship that connects each owner with the next. While each item has been reconditioned by in-house artisans, each mark, crease or abrasion is a part of the item's story, the element that makes it like no other that should be expected and treasured. A selection of items has been hand-painted with a personalized design created by Gucci, making them truly one-of-a-kind pieces. Please refer to each item's product description page to find out if an item has been through this process.

サステナビリティ

グッチではサステナブルな事業戦略を導入していますか?

グッチでは包括的な取り組みに基づき、新たな資源の調達方法、環境負荷を低減した素材や製造工程、循環型生産ラインの開発によって、環境への影響を抑制し自然を保護するとともに、人権と相互の尊重、インクルージョンの強化に取り組んでいます。

 

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。 

 

2015年にグッチは長期的な取り組みを強化し、「Culture of Purpose」というサステナビリティ戦略を掲げました。この10か年計画は、社会や環境における一連のサステナビリティ目標を設定しており、これには多様性やジェンダー格差是正の推進、健全な労働環境の実現、伝統的なクラフツマンシップの継承、自然保全・修復や再生型農業への投資を目的とした「環境戦略ポートフォリオ」を通じた環境に配慮したアプローチの推進などが含まれます。グッチは、温室効果ガスを削減すると同時に自らのサプライチェーンを直接変革することで、社会にポジティブな影響をもたらすべくその取り組みを進めています。

詳細については、https://equilibrium.gucci.com/ja/guccis-nature-positive-vision-from-the-ground-up-to-collections/をご覧ください。 

詳しくはGucci Equilibriumにアクセスのうえ、グッチのコーポレート サステナビリティ&レスポンシビリティ ポリシーをご覧ください。 

グッチでは環境への影響をどのように測定していますか?

グッチは、原材料の選択やトレーサビリティをはじめ、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、倫理的かつ持続可能な経営に対する自社の取り組みと一致していることを保証します。詳しくは、グッチのデジタルEP&L(環境損益計算書)にアクセスのうえ、グッチのEP&LとGucci Equilibriumをご覧ください。

グッチのサステナビリティに関する詳細情報は、どこで確認できますか?

Gucci Equilibriumは、よりよい未来に向けて人と地球を大切にするための、私たちが守るべき原則や行動をひとつに繋ぐものです。詳細については、equilibrium.gucci.comをご覧ください。また、社会や環境のサステナビリティに貢献するグッチの活動を紹介するインスタグラム アカウント、instagram.com/GucciEquilibriumも開設しています。グッチ製品のサステナビリティの特徴については、Gucci.comの各商品の詳細ページで紹介しています。 

グッチのコレクションではサステナブルな材料やファブリックを使用していますか?

 環境に与える影響を削減する取り組みの一環として、グッチでは優れたクラフツマンシップと高いクオリティはそのままに、環境への影響の少ない素材を取り入れ、サステナブルな製造方法を促進しています。グッチでは、ケリング グループの原材料および製造プロセスに関する基準に従って原材料を調達しています。

アニマルウェルフェアと生物多様性は、どのように守られていますか?

グッチおよびケリング グループは、生物多様性や生態系機能の保全と保護、ならびにアニマルウェルフェアの尊重に取り組んでいます。

ケリングのサプライチェーンにおいて確実に動物が保護・尊重されるよう、グループのサプライヤー向けに、農場や加工施設でのアニマルウェルフェアについて一連の基準を策定しています。 

 
また、ケリング グループ全体でも、生物多様性戦略を策定し、グッチもその戦略に準じています。
 
グッチでは、自然環境にポジティブな影響を与えるため、さまざまな取り組みを立ち上げています。グッチは自然や生物多様性を保全・修復すると同時に、温室効果ガスの排出量やその他の環境への影響を軽減しています。2020年以降、グッチは自社の自然環境へのアプローチにおける重要な柱である、環境再生型農業に投資しています。 
環境再生型農業は自然を枯渇させることなく再生・強化し、それに伴って多くの環境的かつ社会的な利益をもたらします。合成化学物質の使用を廃止し動物福祉を向上させることで、植物や野生動物の生物多様性を保全・修復することにも貢献しています。
詳細は、詳細は、Gucci Equilibriumをご覧ください。
グッチでは本物の毛皮を使用していますか?

 グッチでは、米国人道協会(HSUS)とイタリアのNGO、LAVの支援を得て、2017年に発表した2018年春夏コレクションより、製品への毛皮の使用を禁止しています。この決定に伴って、ファーフリー アライアンスによるファーフリー リテーラープログラムにも参加しています。グッチのファーフリーポリシーについては、Gucci Equilibriumでご確認いただけます。

リサイクルプラスチックおよび使い捨てプラスチックについて、グッチの見解を教えてください。

グッチではプラスチックの使用を最小限に抑え、よりサステナブルな材料を選択することで、環境への影響を抑制し、生物多様性の保護に取り組んでいます。

原材料および製造工程に関するケリング グループの基準に準拠しているほか、リサイクルされたプラスチックを優先的に製品に使用しています。

プラスチックに関するコミットメントについては、Gucci Equilibriumとケリング グループの基準をご確認ください。 

2019年のファッション協定を通じてグッチが署名した目標の一つが、プラスチックの消費と廃棄物に関するものでした。2030年までに使い捨てプラスチックパッケージの使用を廃止することを目指しており、Eコマースやショップで使用されるグッチのすべての製品パッケージで、使い捨てのバージンプラスチックは使用していません。上記に加え、グッチではオフィスを含むサプライチェーンやグッチの組織全体で、サステナブルな選択肢を取り入れるよう努めています。
また、上記に加え、グッチでは自社の事業全体でサステナブルな代替パッケージを取り入れるよう取り組んでいます。 
詳細はGucci Equilibriumをご覧ください。
グッチでは、製品に使用するすべてのプレシャスストーンと貴金属をサステナブルな方法で調達しています。

グッチでは、製品に使用するすべてのプレシャスストーンと貴金属をサステナブルな方法で調達することに取り組んでいます。バージン原料の採掘と抽出に伴う環境への影響を軽減するために、グッチは、2025年までにアクセサリーのハードウェアとジュエリーに、リサイクルされた貴金属を最大限使用することを約束しています。

グッチでは、ケリング レスポンシブル ゴールド フレームワーク(責任ある金調達の枠組み)を通じてゴールドを購入しています。これは、責任ある方法で倫理的にゴールドを調達するための革新的な方法です。またグッチは責任あるジュエリー協議会(RJC)のメンバーにも名を連ねており、この組織は、ゴールド、プラチナ、ダイヤモンドのサプライチェーン全体を通して、責任があり、倫理的、社会的、環境的に最善の方法を普及推進することを使命としています。 

 
2015年以降、グッチがジュエリー用に購入したすべてのゴールドは、RJCのCOC(加工・流通過程の管理)認証を得ています。
詳細は、Gucci Equilibriumをご覧ください。
グッチはパッケージの使用において、サステナブルな取り組みを行っていますか?

あらゆる紙や段ボールは、サステナビリティを考慮して調達した原材料を使用しています。リサイクルしやすいよう、コーティングは施していません。トーションのショッピングバッグのハンドルは100%リサイクルポリエステル製で、糊を使わず結んで留めているため、部材ごとに分別しやすくなっています。ダストバッグとスーツカバーは再生コットン製です。リボンはオーガニックコットン100%で、ハンガーはリサイクルポリエチレン製です。

グッチでは、Eコマース製品発送時のプラスチックを削減し、サステナビリティを考慮して調達した原料から作られた紙を使用し、再利用しやすいようボックスのデザインを再考するなど、パッケージを最適化しています。 

 
詳細は、Gucci Equilibriumをご覧ください。
 
 
ロッソ アンコーラ パッケージ
 
グッチショップでの包装には、サステナビリティを考慮して調達された資材を使用しています。リサイクルしやすいよう、ショッピングバッグのハンドルにもペーパーを使用し、単一の素材で構成されています。ダストバッグとスーツカバーはリサイクルナイロン製です。グッチ公式オンラインショップの製品については、物流用梱包材に以下のような特殊なイノベーションを導入しています。サステナビリティを考慮して調達したペーパーを使用した外箱、緩衝材、テープ。外箱は返品時の再利用が可能です。最適な形で製品にフィットするよう設計されたパッケージは、輸送効率を最適化することで使用する車両の数を減らし、二酸化炭素排出量の削減につながります。
グッチでは循環型経済をどのように促進していますか?

グッチの将来のビジョンは、循環型経済の原則をデザインと創造のプロセスに統合することです。この戦略をサポートするため、すべてのコレクションでリサイクル素材や再生素材の使用量を増やし、プラスチックのリサイクルおよび再利用をサプライチェーン全体に拡大しています。またグッチでは、毛糸や未使用のファブリックなど、産業廃棄物に由来する繊維や素材の使用を増やしています。グッチの循環型社会への取り組みについて、詳細はGucci Equilibriumをご覧ください。

グッチは非動物性由来の製品を提供していますか?

グッチは最高水準のアニマルウェルフェアを保証し、該当するすべての法規や規制に準拠しています。2017年10月に毛皮の使用を禁止して以降、サステナブルな素材を使用することで、非動物性製品の提供を増やしています。その一例が、デメトラなどの代替レザーです。(FAQにて「グッチでは本物の毛皮を使用していますか?」の項目をご参照ください。)デメトラは70%以上の植物性原料、および再生可能な資源(ヴィスコース、木材パルプ、バイオ由来のポリウレタン)を使用しています。イタリア国内のグッチの工場で作られており、なめし加工に使われるのと同じ卓越した技術や工程を採用した、柔軟で弾力性のあるしなやかな素材です。2020年6月以降、Gucci.comではグッチ製品のすべてのサステナブルな特徴をご紹介しています。

グッチのサプライチェーンでは、責任ある取り組みをどのように保証していますか?

グッチは、社内およびサプライチェーン全体において、国際的に認められている社会的および環境的責任の基準を尊重し、自社の業務を倫理的かつサステナブルに管理するための自社の取り組みと一致していることを保証します。信頼できる厳選したサプライヤーネットワークを活用し、グッチのサステナビリティ基準と倫理規範に準拠するよう緊密に連携しています。グッチのビジネスにおける社会および環境面でのサステナビリティに対する取り組みについての詳細は、Gucci Equilibriumにアクセスのうえ、グッチの責任あるサプライチェーンについてご覧ください。また、グッチのコーポレート サステナビリティ&レスポンシビリティ ポリシーでもご確認いただけます。

MY GUCCI Account

What is a MY GUCCI account?
MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.  Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order.  With a MY GUCCI account, you can curate your own tailor-made collection by adding items to your wish list and receive personalized advice from our Client Advisors. 
How can I create a MY GUCCI account?
Visit our registration page (here) so we can welcome you into the House.
How do I modify or delete MY GUCCI account?
To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account. 
 
To delete your account, please Contact Us.
 
How do I sign up for the latest on what’s happening at Gucci?
Subscribe to receive Gucci emails with the latest collection launches, news and more. You can subscribe by creating and logging into your account and selecting to receive Gucci emails under Account Settings.
 
 
How can I unsubscribe to the Gucci's mailing list?

Unsubscribe to be removed from our mailing list. 

What is Gucci’s Privacy Policy?

Gucci’s Privacy Policy describes how we use your personal data collected via www.gucci.com, and by other means (e.g., via social media, cookies, etc.)

You can find information about Gucci’s Privacy policy by clicking here.

クラフト マイ イニシャル

“クラフト マイ イニシャル”サービスとは何ですか?
店舗でのご注文に限り、トラベル アイテムに対して提供させていただいているグッチの刻印サービスです。
ハンドル パーソナライゼーション サービスが利用できるアイテムは何ですか?
本サービスは、オーダー限定の一部のトートバッグ、ダッフルバッグ、ガーメントバッグでご利用いただけます。
どのようなサービスですか?
“クラフト マイ イニシャル”サービス対象のトートバッグ、ダッフルバッグ、ガーメントバッグを店頭にてご注文いただくと、クライアントアドバイザーがレザー トリムの上にハンドペイントでイニシャルを施すためのお手伝いをさせていただきます。 カラー、フォントのサイズ、フォントの種類は1つずつ、イニシャルは3文字までお選びいただけます。句読点や記号、文字、その他のフォントサイズ、フォントの種類、カラーは使用できません。
完成までにどのくらいかかりますか?
ダッフルバッグとガーメントバッグ、トートバックに関してはご注文日から約3か月から4か月頂戴しております。
アイテムの受け取り方法を教えてください。
完了次第ショップに商品が返送されます。準備が整い次第、グッチショップよりお受け取り可能日時のご連絡を差し上げます。
“クラフト マイ イニシャル”利用後の製品は返品できますか?
ご注文いただいた内容で正しくご用意した後のキャンセルや変更、あるいは交換や返金のための返品は承っておりません。ご注文いただいたお客さまのみに販売される商品ですので、予めご了承ください。
このサービスにかかる費用を教えてください。
恐れ入りますが、詳細についてはお問い合わせください。

Contact Us

Contact Us

For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).

Metaverse and NFT

What is the short explanation of NFTs?

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

What is an NFT?

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

What can I do with an NFT?

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

What is a digital wallet and how do I get one?

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

How do I set up a Metamask wallet?

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

Why do I have to manage my own wallet?

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Can you tell me more about cryptocurrency?

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

How do I purchase ETH (Ethereum)?

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Which are the most used blockchains and what is gas?

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

What is an NFT marketplace?

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

Trust & Safety

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

Disclaimer

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

What is 10KTF Gucci Grail?
A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.
What does the 10KTF: GUCCI GRAIL MINT PASS do?
A Mint Pass grants holders the ability to mint an NFT from the 10KTF Gucci collection. The Mint Pass for single-use only and expired on March 18th 2022
How much did the 10KTF: GUCCI GRAIL MINT PASS cost?
Each 10KTF: GUCCI GRAIL MINT PASS cost 1 ETH
How many 10KTF: GUCCI GRAIL MINT PASS could I buy?
One per wallet
Which blockchain are these NFTs minted on?
10KTF Gucci Grail NFTs are minted on the Ethereum blockchain
Where can I purchase a Gucci Grail NFT?
All primary sales were conducted in the form of the 10KTF: GUCCI GRAIL MINT PASS only through 10KTF.com/shop. Secondary sales take place on Opensea or other secondary marketplaces. Neither 10KTF nor Gucci is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Gucci Grail NFTs in any secondary marketplaces.
Do the 10KTF Gucci Grail items include additional utility?

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Does SUPERGUCCI include a physical element as well as an NFT?

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

What is the price of each SUPERGUCCI NFT?

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

How many SuperGucci NFT’s are being minted?  

500 NFTs were minted for both the first and second drops. 

Are Guggimon NFTs part of Vault’s Journey? 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.

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