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Open WeChat, Click "+" in the upper right corner, select "Add Contacts", search "Gucciofficial", and click on "Follow". Or scan the following QR code directly, and click "Follow".
Discover a new online shopping experience anytime, anywhere by visiting Gucci.cn.
Once you follow us, reply with the following keywords to explore further the world of Gucci
  • Reply "Shop Online" for more information
  • Reply "New In" to explore the latest collections & trends
  • Reply "Runway" to dive into Gucci's World
  • Reply "Celebrities" to discover modern styles & looks Reply "Services", "Maintenance", or "Product Care" to understand more about Gucci's services

*By following the official Gucci WeChat account, you will be redirected to Gucci.cn located in China.
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Client ServicesGUCCI Hong Kong SAR
Enquiries about Gucci website or online purchases
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
CALL US ‎+852.5806.2999
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
MESSAGE US
EMAIL
To reach our Client Advisors by email, click "email us" to provide details and your contact information.
E-mail Us
Store purchases and general information
PHONE
Our Client Advisors are available from Monday to Friday from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
CALL US ‎+852.2839.9511
LIVE CHAT
Chat with an Online Sales Associate live from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).
WHATSAPP US
The office hours of the online customer service team are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 6 pm (except statutory holidays and severe weather days). Please note that on Sunday we are closed and we will reply your messages on Monday.
MESSAGE US
EMAIL
To reach our Client Service Associates by email, click "email us" to provide details and your contact information.
E-mail Us
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