Gucci Services

Personalize your experience

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking, tailor every detail to suit you

Complimentary shipping & returns

Enjoy shipping in 1-2 business days and easy returns and exchange with no extra cost.

Gucci red shopping bag surrounded by matching different sizes of Gucci signature packaging and a white cotton canvas bag with Gucci logo in white.
Order Tracking

Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY GUCCI account, you can sign in for delivery updates online or in the App.

Virtual & In Store Appointments

Exclusively available when you register with MY GUCCI, book an appointment virtually in our Digital Showroom or in-person in a boutique of your choice for advice on everything from styling and gifting to aftercare.

A Gucci Client Advisor is in the Digital Showroom with signature Gucci items such as the GG Marmont and Horsebit loafers.
Gucci Live

Discover Gucci Live, a virtual shopping experience with a dedicated Client Advisor in our Digital Showroom. During your private appointment, you can explore personalized styling advice, gifting recommendations, and explore selected pieces from the latest collections.

Book an Appointment

Enjoy priority access to the boutique of your choice at the time and date that suits you. When you arrive, your Client Advisor will guide you through a hand-picked selection of pieces for you to try-on and style.

Packaging & Gifting

Whether it’s a gift for someone else or yourself, give your order a personalized feel with our gifting options.


Choose between our online exclusive tote, boutique shopping bag or minimalist packaging choices to give your order the perfect finish.

Gucci Rosso Ancora envelope for gift messages, it is decorated with the white Gucci logo on the front.
Personalized Message

Add a personal touch by writing a note that will be included inside your order.


Add a unique touch with complimentary embossing and engraving.


Emboss select bags, luggage, belts, leather accessories, and items from the pet’s collection with initials to create a truly unique piece.

A gold-toned bracelet with 'Gucci' engraving.
Exclusively In-store

Explore engraving for select jewellery, decor, and pet items, along with an extended range of symbols and colours for embossing at our boutiques. You can either visit our store directly or bring an item you ordered online once it arrives.

Authenticity & MY GUCCI Account

From authenticity to personalization, tailor your Gucci experience to your needs.

Gucci Tag

Check your item’s authenticity with Gucci Tag, a feature in the App which reads a product’s NFC.

The MY GUCCI logo against a dark red background.

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

Trade-in Your Bag

A handbag from Gucci’s signature lines is designed to live outside of time and seasons and thus given a voice to continue its dialog with whoever should hold it next.

The Jackie 1961 in black leather is sitting on a table with a clock behind it and an hourglass beside.

Trade in your signature Gucci handbag to receive a store credit, either online or in selected Gucci boutiques.

May we help you?

Find out everything you need to know about the Gucci universe with a Client Advisor.