For Europe, we offer Free Express shipping with all orders (except for those delivered with the Saturday delivery option). From the moment the order leaves our warehouse, we deliver in 1-2 business days (or 2-3 business days in UAE), if not differently specified in the product availability information. All orders are processed Monday through Saturday (Saturday only where the service is available and has been selected), excluding Sunday and holidays.

Additional shipping information is available during the checkout process.

For online purchases, Gucci will refund the purchase price of merchandise that is returned in its original condition and accompanied by the original invoice, original Gucci packaging and security return/exchange label intact and attached to the item. Customized products cannot be returned.

You must inform Gucci of your intention to return the merchandise within 14 days of the date of delivery either by (i) directly returning the merchandise to Gucci together with the original invoice duly filled-in; or (ii) sending to Gucci the form downloadable here or any other unequivocal statement and then returning to Gucci the merchandise with the original invoice duly filled-in within 14 days after the day on which you sent the form (or any other unequivocal statement) to Gucci. You can use the free return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilized for payment.

You may return products purchased online in any of our Gucci boutiques listed here

Gucci accepts the following forms of payment for online purchases: Visa, Mastercard, American Express, PAYPAL (excluding United Arab Emirates and Saudi Arabia) and Wire Transfer.

For credit card payments, please note that your billing address must match the address on your credit card statement.

Please note that once your order is placed your credit card will be authorized for 1 GBP (CHF, AED, SAR or EUR for all other countries); this is for verification purposes only and will protect you from any risk of fraud. The authorized amount will be released by your credit card’s issuing bank according to its policy.

Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.