HÄUFIGE FRAGEN

 Es gibt zwei Möglichkeiten, eine Rückgabe zu beauftragen:

 

Rückgabe und Umtausch können innerhalb von 30 Tagen ab dem Lieferdatum erfolgen, indem Sie Ihren Artikel per Versanddienstleister an die auf dem Rücksendeetikett angegebene Adresse oder an einen unter diesem Link aufgeführten Gucci Store zurücksenden. 

Verlängerte Rückgabefristen für die Weihnachtszeit. Bestellungen, die ab dem 7. November bis zum 31. Dezember aufgegeben werden, umfassen eine verlängerte kostenlose Rückgabe bis zum 31 Januar.

Rückgaben können innerhalb von 30 Tagen ab dem Lieferdatum erfolgen, indem Sie Ihren Artikel per Versanddienstleister an die auf dem Rücksendeetikett angegebene Adresse oder an einen unter diesem Link aufgeführten Gucci Store zurücksenden.  

Zurückgegebene Ware muss die untenstehenden Anforderungen erfüllen, damit Sie sich den Kaufbetrag erstatten lassen können: 

• Alle Artikel (einschließlich Gucci Beauty) müssen sich im ursprünglichen Zustand befinden und alle ursprünglichen Schilder müssen befestigt sein. Getragene, benutzte, geänderte oder beschädigte Ware wird nicht akzeptiert. Bei Dessous müssen eventuell vorhandene Hygienestreifen intakt sein.
• Die Rückgabe von Artikeln, an denen ein Rückgabeschildchen befestigt ist, wird nur akzeptiert, wenn dieses nicht entfernt wurde. 
• Auf Bestellung hergestellte oder personalisierte Artikel werden als endgültig verkauft erachtet und können nicht zurückgegeben werden. 
• Bitte beachten Sie, dass Badebekleidung, Strumpfhosen, Socken und Unterwäsche nur in neuem Zustand zurückgegeben werden können. Die Artikel müssen in ihrer Originalverpackung, ungetragen und mit allen Etiketten versehen sein. 
• Bei der Rückgabe von Décor Artikeln wie Stühlen oder Artikeln mit Sondermaßen gelten möglicherweise andere Anweisungen. Falls Sie einen solchen Artikel zurückgeben möchten, kontaktieren Sie uns bitte. 
• In einem Gucci Store, Gucci Outlet-Store oder bei einem anderen Einzel- oder Großhändler gekaufte Artikel können nicht an Gucci.com zurückgegeben werden. Diese Artikel können über denselben Kanal wie beim ursprünglichen Kauf zurückgegeben werden. 

 Nähere Informationen finden Sie in unseren Verkaufsbedingungen.

So tauschen Sie einen Artikel per Versanddienstleister um: 

1. Um Ihren Artikel gegen den gleichen Artikel in einer anderen Größe umzutauschen, folgen Sie dem Link in Ihrer Bestellbestätigungs-E-Mail oder melden Sie sich an und gehen Sie zum Abschnitt „Meine Bestellungen“. Für andere Umtauscharten kontaktieren Sie uns bitte.
2. Sobald der Umtausch genehmigt wurde, wird Ihnen Ihr vorfrankiertes Versandetikett per E-Mail zugesandt. 
3. Verpacken Sie die Artikel in der Originalverpackung, einschließlich Shopper aus Baumwolle, mitgeliefertem Zubehör, Bedienungsanleitung, Etiketten und Rücksendeschildchen. Bitte beachten Sie, dass sich Ihr Artikel im Neuzustand befinden und die Schutzverpackung (soweit vorhanden) noch intakt sein muss.  
4. Drucken Sie das vorfrankierte Versandetikett aus und bringen Sie es an der Sendung an. Vereinbaren Sie die Abholung, indem Sie den Versanddienstleister direkt unter der Nummer in der Rücksendeantrags-E-Mail oder auf der Rücksendungs-Dankesseite, die nach Abschluss des Online-Rücksendeprozess angezeigt wird, kontaktieren. Sie können Ihre Abholung auch unter „MyDHL+“ unter dem folgenden Link https://mydhl.express.dhl veranlassen oder die „DHL Express Mobile App“ nutzen. Wählen Sie zunächst das Land aus, in dem Ihre Bestellung abgeholt wird, und wählen Sie dann die Registerkarte „Abholung buchen“ unter Verwendung der Frachtbriefnummer, die Sie auf dem Rücksendeetikett finden. 
5. Alle Rücksendungen, die mit dem vorfrankierten Versandetikett versendet werden, sind kostenlos. Bitte beachten Sie, dass Gucci nicht für Waren haftet, die über einen alternativen Versanddienstleister zurückgesendet werden. Wir empfehlen die Verwendung des vorfrankierten Etiketts. Bitte kontaktieren Sie uns, wenn Sie aus irgendeinem Grund Ihr vorfrankiertes Versandetikett nicht erhalten haben oder es nicht finden können. 
6. Die Sendungsverfolgungsnummer des Versanddienstleisters finden Sie auf dem vorfrankierten Versandetikett. Hier können Sie Ihre Rücksendungen mit „MyDHL+“ unter diesem Link unter https://mydhl.express.dhl oder über die „DHL Express Mobile App“ verfolgen. 
7. Nach Eingang im Lager werden zum Umtausch eingeschickte Artikel innerhalb von 14 Werktagen bearbeitet und der ursprünglichen Zahlungsart gutgeschrieben. Bitte beachten Sie, dass nicht den Bedingungen unserer Rückgaberichtlinie entsprechende Artikel an Sie zurückgesendet werden und keine Erstattung erfolgt. 
8. Sie erhalten eine Bestätigung per E-Mail, sobald Ihre Rücksendung abgeschlossen ist. Bitte beachten Sie, dass alle beim Kauf anfallenden Versandkosten nicht erstattungsfähig sind. 

Bitte beachten Sie, dass ein Online-Umtausch nur möglich ist, wenn Sie die Größe Ihres Artikels ändern möchten. Kontaktieren Sie uns gerne für Assistenz bei anderen Arten des Umtausches.
Bei per PayPal bezahlten Bestellungen können Artikel nur gegen Artikel von gleichem oder geringerem Wert umgetauscht werden. Falls Sie einen Artikel gegen einen Artikel von geringerem Wert umtauschen, erhalten Sie eine Teilerstattung über Ihr PayPal-Konto.

Bei einem Umtausch von Artikeln mit einem niedrigeren Wert, für die die Bezahlung per Überweisung erfolgt ist, wird eine Erstattung für die Preisdifferenz veranlasst. Für umgetauschte Artikel mit einem höheren Wert als der ursprüngliche Kaufpreis fordert Gucci eine Differenzzahlung per Kreditkarte an.

Umtausch im Store:

1. Sie können Ihren Artikel in einem der unter diesem Link angegebenen Stores zurückzugeben.
2. Bitte bringen Sie Ihre Rückgabe in der Originalverpackung zusammen mit einem Ausdruck der elektronischen Rechnung aus der Versandbestätigungs-E-Mail in den Store. 
3. Die Kundenberater im Store helfen Ihnen gerne beim Umtausch Ihrer gekauften Artikel.

 

Nähere Informationen finden Sie in unserer Online-Rückgaberichtlinie.

Bei weiteren Fragen kontaktieren Sie uns bitte.

 

Sie können Ihren Einkauf innerhalb von 30 Tagen nach der Abholung im Store zurückgeben/umtauschen oder sich an den Kundendienst wenden, wenn Sie möchten, dass wir ihn an einer Adresse Ihrer Wahl abholen.

Per Versanddienstleister an das Lager geschickte Rückgaben werden innerhalb von 14 Werktagen nach Eingang bearbeitet. Nach Abschluss Ihrer Rückgabe erhalten Sie eine Bestätigung per E-Mail. Rückerstattungen werden dem ursprünglichen Zahlungsmittel gutgeschrieben. Zusätzliche Gebühren für eine Lieferung am Samstag sind nicht erstattungsfähig.

Sobald die Bestellung eines auf Bestellung hergestellten oder personalisierten Artikels eingegangen ist, kann diese nicht mehr storniert oder geändert werden. Außerdem können diese Artikel nicht gegen Erstattung des Kaufbetrags zurückgegeben werden. Bei diesen Artikeln handelt es sich um einen endgültigen Verkauf.

Bei Gucci gibt es keine Sale-Angebote, auch nicht am Black Friday oder im Rahmen eines Privatverkaufs. Wenn Sie Gucci Artikel sehen, die nicht von einem offiziellen Gucci Händler stammen und zu vergünstigten Preisen verkauft werden, handelt es sich wahrscheinlich um Fälschungen.

Die kostenlosen Personalisierungsservices von Gucci werden für Handtaschen, Kleinlederwaren, Gürtel, Schmuck und Reisegepäck angeboten.

Handtaschen, Kleinlederwaren, Gürtel und Reisegepäck
Eine exklusive Auswahl an Produkten kann auf Gucci.com, oder nachdem Sie Ihren Artikel in einem Gucci Store erhalten haben, mit bis zu sechs Buchstaben Ihrer Wahl in der gewünschten Farbe geprägt werden.

Schmuck
Ausgewählte Ringe und Armbänder können im Store mit einer Gravur in Form von Buchstaben, Ziffern oder Symbolen versehen werden.

EINEN STORE IN IHRER NÄHE FINDEN
Bitte beachten Sie, dass personalisierte oder auf Bestellung gefertigte Artikel nicht storniert, verändert oder zurückgegeben werden können.

Auf jeder Produktseite finden Sie einen Größenratgeber mit allgemeinen Empfehlungen, der Ihnen die Suche nach der passenden Größe erleichtert.

Detailliertere Größeninformationen für bestimmte Kategorien finden Sie auf den entsprechenden Seiten.

Größenratgeber für Ringe und Armbänder

Größenratgeber für Gucci Gürtel

Größenratgeber für Gucci Bekleidung

Falls Sie weitere Unterstützung benötigen, kontaktieren Sie uns bitte.

Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

 

We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

 

An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose. 

Gucci Authenticity Tag cannot track or localize your position, and it can’t associate the product to your name. You can deactivate your Gucci Authenticity Tag anytime at any Gucci store. Find out more in dedicated the privacy policy.

Are you using the Gucci App to log in? You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section. Are you scanning in the right spot? Wallets and purses: Place your phone on the back of the product, 4cm from the bottom. Luggage: place the phone on the back of the product, 4 cm from the bottom of the padding or protective lining. Is your smartphone compatible with NFC technology? NFC technology is only available on compatible smartphones with the NFC reader active.

Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products.

• Visa
• MasterCard
• PayPal *
• American Express
• Wire Transfer **

*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.

 

 

At this time, we only accept one form of payment per order.

For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.

 

At this time, we do not accept Gucci gift cards on Gucci.com. 

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.

 

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.

For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

 

Shipping Service & Fee	Delivery Estimate from shipping
Express  Free	All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days.

 

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Orders may not be shipped to P.O. boxes.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet.
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. 

At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.

 

• Add your item to your shopping bag

• Choose Collect In-Store as your delivery method at checkout

• Select the store of your choice

 

Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued. 

I was using my own MY GUCCI account

• A form of ID
• A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
• A completed authorization form which can also be emailed in advance to the store
• A digital or physical copy of the ready-to collect email

Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.

Complimentary Gift Wrap

All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice. 

 

Ask a Gift Expert

Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.

 

Gucci Gift Card

 

For full terms and conditions applicable to corporate gifts, please Contact Us. 

Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.  

 Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.

 

If you need assistance or service, you may:

• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.

• Contact Gucci Client Services.

 

For Gucci watches, please refer to the section below.

If you need assistance or service on your Gucci watch, you may: 

•  Visit any retailer or authorized service center listed at the following link. 
•  Contact Gucci Client Services. 

Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers. 

For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services: 

- A five-year international warranty on Premium Watches collection. 

- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.  

 

Complete warranty information on Gucci watches is available by clicking here. 

*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. 

 

GUCCI WARRANTY CERTIFICATES 
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate. 

Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. 

 

HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. 

You can find it engraved on the back of the case of your watch. 

 

Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.

Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com

As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.

GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.

To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities. 

At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.

Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach. 

Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.

Find out more on Gucci Equilibrium.

 

Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.

Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.

Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.

All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.

We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.

Discover more on Gucci Equilibrium.

 

Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics.  Please visit Gucci Equilibrium for more information about our circular initiatives.

Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material  contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.

Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.

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Gucci’s Privacy Policy is available in this section

For any inquiries related to products or online orders please contact us.

NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.

An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.

Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.

A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .

Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.

We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.

Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.

You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.

Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.

Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.

There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).

To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.

A trip from Rome to New Tokyo begins the next stage of Gucci’s venture into the metaverse. Led by curiosity and a passion for timeless wonders, the House joins one of the finest digital artisans, Wagmi-san, to usher in a new era of creativity across dimensions.

A Mint Pass grants holders the ability to mint an NFT from the 10KTF x GUCCI collection. This Mint Pass will come in the form of a Digital Magic Globe, gifted by the House to Wagmi-san and their respective communities. The Magic Globe is a single-use Mint Pass that will expire on March 18th at 11:55 PM PT.

The drop will happen in 4 phases:
▪ Allowlist registration beginning on Mar 9th, 2022 at 10 AM PT and ending on March 11th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Allowlist) – March 14th, 2022 at 10 AM PT.
▪ Mint Pass Sale (Reserve List) - March 15th (if applicable).
▪ Mint Pass Redemption – March 16th at 10 AM PT to March 18th at 11:59 PM PT.
▪ Final NFT Reveal – March 23rd

Your Mint Pass will transform to a unique and personalized NFT envisioned by Gucci and carefully crafted by Wagmi-san.

In order to redeem your Mint Pass you will need at least one Mint Pass and one NFT belonging to one of the NFT projects listed below (the “NFT Projects”). Once you redeem your Mint Pass, you’ll receive a placeholder while Wagmi-san is crafting your unique and personalized NFT, which will be revealed on March 23rd. You will then have to burn the Mint Pass in order to redeem. The NFT Projects include:
1. World of Women
2. Gutter Cat Gang
3. Cool Cats
4. 0N1 Force
5. Bored Ape Kennel Club
6. Bored Ape Yacht Club
7. Mutant Ape Yacht Club
8. Pudgy Penguins
9. Forgotten Runes Wizards Cult (excluding Forgotten Souls)
10. CrypToadz
11. Wolf Game 

Your Mint Pass will expire on March 18th, 2022 at 11:55 PM PT and will no longer be valid to redeem.

You have the option to transfer or sell your Mint Pass during the Redemption Period, but it will expire on March 18th, 2022 at 11:59 PM PT and will no longer be valid.

Up to two Mint Passes can be redeemed using each supported NFT Project.

There are three allow lists: (1) a 10KTF Discord community allowlist; (2) a GUCCI Discord community allowlist; and (3) an NFT Projects allowlist Mint Passes are available to eligible participants via allowlist verification process powered by premint.xyz. 

You can apply to be on an allowlist on 10KTF.com/shop on March 9th beginning at 10 AM PT and ending on March 11th at 10 AM PT.

There are few ways to qualify for the allowlists:
▪ Holders of 10KTF NFTs (excluding 10KTF Stockroom) who have held through the March 3rd, 2022 snapshot
▪ Members of the Gucci Discord community with the “Explorer” role
▪ Holders of any of the 10KTF supported NFT Projects
Once you've met at least one of the criteria above, you must successfully verify your wallet address, Twitter, and Discord via premint.xyz to register.

No. Allowlist signups will be gathered by premint.xyz, which will verify whether you’re eligible and make a blind determination on which eligible participant can purchase a Mint Pass on March 9th. Neither GUCCI nor 10KTF determine who will make it onto an allowlist. Even if you don’t make it onto an allowlist, you might still be able to purchase a Mint Pass if you make it onto the Reserve List. See below for details.

Some Mint Passes will be made available in other ways. See below.

A total of 5000 Mint Passes will be released:
▪ 950 passes will be given as community rewards
▪ 100 passes will be held for team members and friends of GUCCI and 10KTF
▪ 1000 will be held for 10KTF Discord community
▪ 1000 will be held for GUCCI Discord community
▪ 1950 will be held for NFT Project owners
▪ Any remaining Mint Passes may be placed on a Reserve List. (See below.)

The 1950 PFP owners allowlist spots will be allocated pro rata based on the number of entries submitted to each of the 11 lists. For example, if 10% of the total entries are from the Bored Ape Yacht Club community, then 195 of the 1950 total allowlist spots will be given to that community.

After registration, you will be able to come back to 10ktf.com/shop on March 10th to find out if you’ve been placed on either list.

Each registered wallet address can only be granted one allowlist spot. You can register your wallet for different allowlists so long as you’re eligible to participate in the multiple allowlists. For example, if you’re a holder of a Bored Ape Yacht Club NFT, and a holder of a 10KTF NFT (excluding 10KTF Stockroom), you can participate in each allowlist. Once a wallet address has been selected by premint.xyz, the address will be skipped if it is chosen again through its blind selection process.

After 3950 registrants are selected by premint.xyz for the allowlist, additional registrants may be selected for the Reserve List. If selected for the Reserve List, you will have a chance to purchase unclaimed Mint Passes on March 15th, 2022.

Each Mint Pass will cost 1 ETH.

One per wallet.

The 10KTF x GUCCI NFTs are minted on the Ethereum blockchain.

All primary sales are conducted only through 10KTF.com/shop. Secondary sales will take place on Opensea or other secondary marketplaces.

Mint Pass holders have the option to sell or transfer their Mint Passes on secondary markets between March 14th - 18th. Neither 10KTF nor GUCCI is responsible, however, for any secondary sale activity and cannot guarantee you will be able to find Mint Passes once the primary sale concludes.

The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.

Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.

On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.

500 NFTs were minted for both the first and second drops. 

Yes, both the first and the second drop of SUPERGUCCI are part of our Journey shared on our Discord.