Product InformationExpand All Collapse All
Which products are available for purchase on Gucci.com?
What if an item is unavailable?
If an item or size you have selected is not available for purchase on Gucci.com, you can locate it at the nearest Gucci store using the Find in Store feature on the product description page.
If you need additional assistance please Contact Us.
Does Gucci offer sales online?
Gucci does not offer sales online. Sale is exclusively available through Gucci outlet locations. To find your nearest Gucci outlet, please visit our Store Locator.
Does Gucci go on sale?
Gucci does not have sales, including black Friday sales and private sales. If you see Gucci items, not from an official Gucci retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Where are Gucci products made?
Gucci products are crafted with the highest quality materials, design and workmanship. Most Gucci products are made in Italy. Exceptions include watches, which are mainly manufactured in Switzerland, fragrances which are produced in France and the UK, cosmetics that come from the EU and some eyewear produced in Japan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.
How do I know my size?
Size guides with general recommendations are available on each product page to help determine your best fit.
If you would like more detailed fitting information for a specific category please select from the dedicated pages.
If you need additional assistance please Contact Us.
How do I know if a product I have is authentic? Does Gucci guarantee the authenticity of all products sold on Gucci.com?
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.
We guarantee the authenticity of all products purchased on Gucci.com and in Gucci stores.
If you would like to report counterfeits or suspect websites, please send an email to firstname.lastname@example.org, providing as much descriptive information as possible about the products or the website.
How has Gucci committed to sustainability and responsible shopping?
Gucci is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.
We have already begun our journey with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting.
An unprecedented commitment to sustainability leadership in luxury and fashion, Gucci’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.
To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy.
What is Vault?
Vault is the online experimental space created by Gucci. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present, and future can co-exist through the power of the imagination.
Vault’s holds a distinctive combination of rare vintage Gucci finds, new creations by handpicked designers and exclusive capsule collections or curated selections. Speaking to its highly experimental ethos, Vault represents Gucci’s presence in the metaverse by playing host to a series of crypto-based projects, including NFT drops such as the SUPERGUCCI collaboration with SUPERPLASTIC.
If you want to know more about Vault, please Contact Us. A Gucci Client Advisor is available to answer your questions.
Does Gucci Authenticity Tag track my location or my personal information?
Where can I find more information about Gucci Authenticity Tag?
Why is my Gucci Authenticity Tag not working?
Care and RepairExpand All Collapse All
Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
If you need assistance or service, you may:
• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.
For Gucci watches, please refer to the section below.
Who can I contact for assistance with my Gucci watch?
If you need assistance or service on your Gucci watch, you may:
- Visit any retailer or authorized service center listed at the following link.
- Contact Gucci Client Services.
Gucci provides a two-year international warranty for all watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
For Premium Watches and High Watchmaking Collections*, Gucci offers extended after sales services:
- A five-year international warranty on Premium Watches collection.
- A eight-year international warranty on High Watchmaking Collection, which also includes additional services.
Complete warranty information on Gucci watches is available by clicking here.
*Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events.
GUCCI WARRANTY CERTIFICATES
In accordance with the commitment of Gucci for reducing the environmental impact, for all watches bought after March 1st 2022 Gucci will avoid paper leaflets and provide the clients with a digital certificate.
Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate.
HOW TO FIND THE SERIAL NUMBER OF MY WATCH
At Gucci we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers.
You can find it engraved on the back of the case of your watch.
SustainabilityExpand All Collapse All
Has Gucci adopted a sustainable business strategy?
How does Gucci measure its environmental impact?
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.
Where can I find out more information about sustainability at Gucci?
Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com
Does Gucci use sustainable materials and fabrics in its collections?
As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Group’s standards for Raw Materials and Manufacturing Processes.
How is animal welfare and biodiversity protected?
GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.
To ensure care and respect for animals in Kering’s supply chains, Kering has developed a suite of animal welfare standards for the Group’s suppliers at farms and processing facilities.
At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.
Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach.
Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.
Find out more on Gucci Equilibrium.
Does Gucci use real fur?
Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.
What is Gucci’s stance on recycled and single-use plastic?
Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.
What is Gucci’s brand strategy about precious stones and metal sourcing?
Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.
Does Gucci have a sustainability commitment on packaging use?
All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.
We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.
Discover more on Gucci Equilibrium.
How does Gucci promote circular economy?
Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics. Please visit Gucci Equilibrium for more information about our circular initiatives.
Does Gucci offer animal-free products?
Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.
How does Gucci guarantee responsible practices in its supply chain?
Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.
Contact UsExpand All Collapse All
For any inquiries related to products or online orders please contact us.
Covid-19 InquiriesExpand All Collapse All
How is Gucci ensuring both clients and employees are safe in Gucci locations?
Will COVID-19 impact my return?
How does Covid-19 impact my repair and care service?
The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing longer-than-usual service times following our store reopening—visit or contact your local store for further information.
If you have any concerns or questions, please at this link.
Which stores have re-opened?
How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?
Why aren’t all Gucci stores reopened? When will others reopen?
How is Gucci organizing fitting rooms and ensuring products touched, tried on or returned by clients are safe?
Does Gucci offer any contactless mobile payment options?
Gucci locations will continue to accept contactless mobile payments—please contact your local store for more information on which payment methods are available.
Why do I have to wait in line?
Is your Client Service available?
Gucci Client Advisors are working remotely and can be contacted at this link.