الإعادة والاستبدال
كيف أقوم بإعادة منتج؟
ثمة طريقتان لطلب إعادة منتج:
ما هي المهلة الممنوحة لي لإعادة منتج أو استبداله؟
قد تتم عمليات إعادة المنتجات واستبدالها في غضون 30 يوماً من تاريخ التسليم من خلال إعادة المنتج الذي بحوزتك عن طريق شركة الشحن إلى العنوان المذكور على ملصق إعادة الشحن أو إلى أحد متاجر غوتشي المدرجة ضمن هذا الرابط.
ما هي سياسة إعادة المنتجات واستبدالها التي تتبعونها؟
قد تتم عمليات الإعادة في غضون 30 يوماً من تاريخ التسليم من خلال إعادة المنتج الذي بحوزتك عن طريق شركة الشحن إلى العنوان المذكور على ملصق إعادة الشحن أو إلى أحد متاجر غوتشي المدرجة ضمن هذا الرابط.
يجب أن تستوفي البضائع المرتجعة المتطلبات التالية حتى تتمكّن من استرداد المبلغ المدفوع مقابل الحصول عليها:
- يجب أن تكون كل المنتجات (بما فيها Gucci Beauty) في حالتها الأصلية ومرفقة بالبطاقات الأصلية. لا نقبل البضائع التي تم ارتداؤها، استخدامها، تبديلها أو تعريضها للضرر. أما بالنسبة إلى منتجات الملابس الداخلية، فيجب عدم إزالة اللاصقة الواقية عنها في حال توفّرها
- لا يمكن إعادة منتجات التجميل إلا إذا كانت لم تُفتح ولا تزال وفي غلافها الأصلي المصنوع من السيلوفان.
- سيُسمح بإعادة المنتجات المُرفقة بعلامة إعادة فقط في حال عدم إزالة الملصق.
- لا يمكن إعادة المنتجات المصنوعة حسب الطلب أو المخصصة.
- يرجى الملاحظة أنه يمكن إعادة الملابس الخاصة، ومنها ثياب السباحة والجوارب الطويلة والجوارب القصيرة والملابس الداخلية، فقط في حال كانت غير مستعملة. يجب أن تكون قطع الثياب غير مستعملة وما زالت في علبتها الأصلية وتحمل كل الملصقات.
- قد تتطلب منتجات الديكور، مثل الكراسي أو المنتجات ذات الأحجام غير المعيارية، اتباع إرشادات إعادة خاصة. في حال أردت إعادة أحد هذه المنتجات، يُرجى الاتصال بنا.
- لا يمكن إعادة المنتجات التي تم شراؤها من متجر غوتشي أو متجر يقدّم خصومات على منتجات غوتشي أو أي بائع تجزئة أو موزع آخر لمنتجات غوتشي إلى Gucci.com. يمكن إعادة هذه المنتجات فقط إلى المكان الذي تم شراؤها منه.
للحصول على معلومات إضافية، يرجى مراجعة أحكام البيع.
كيف أستبدل منتجاً؟
- يُرجى التواصل مع أحد مستشاري العملاء لدى غوتشي للبدء بتقديم طلب الاستبدال.
- بعد الموافقة على طلب الاستبدال، سيتمّ إرسال ملصق الشحن المسبق الدفع لك عبر البريد الإلكتروني.
- احرص على توضيب المنتج في علبته الأصلية، بما فيها الكيس القماشي القطني وأي إكسسوارات مضمّنة وكتيّب الإرشادات والملصقات وعلامة الإعادة. يُرجى الملاحظة، يجب أن يكون المنتج في حالة جديدة مع عدم المسّ بغطائه الواقي (حيثما ينطبق ذلك).
- اطبع ملصق الشحن مُسبق الدفع ثم أرفقه بالحزمة وقم بترتيب موعد الاستلام من خلال التواصل مع شركة الشحن مباشرةً على الرقم المذكور في الرسالة الإلكترونية الخاصة بطلب الإعادة أو في صفحة الشكر الخاصة بالإعادة التي تظهر عند استكمال عملية الإعادة عبر الإنترنت. ويمكنك أيضاً ترتيب موعد الاستلام من خلال زيارة "MyDHL+" على الرابط التالي https://mydhl.express.dhl أو استخدام التطبيق "DHL Express Mobile App". حدّد أولاً البلد حيث سيتمّ استلام الطلب، ثم علامة التبويب "تحديد موعد الاستلام" باستخدام رقم قائمة الشحن الموجود على ملصق الإعادة.
- تكون كل عمليات إعادة المرتجعات التي تتم باستخدام ملصق الشحن مُسبق الدفع والمُضمَّن مجانية. تجدر الإشارة إلى أنّ غوتشي لا تتحمّل أي مسؤولية مرتبطة بإعادة المنتجات من خلال خدمة توفّرها شركة شحن بديلة. لذا، نوصي بالاستناد إلى الملصق مُسبق الدفع. في حال لم تستلم الملصق مُسبق الدفع أو لم تتمكّن من تحديد موقعه لأي سبب من الأسباب، يُرجى التواصل معنا على هذا الرابط.
- يمكن العثور على رقم التتبع الخاص بشركة الشحن على ملصق الشحن مُسبق الدفع. يمكنك استخدام "MyDHL+" لتتبع المنتجات التي تريد إعادتها على هذا الرابط https://mydhl.express.dhl أواستخدام تطبيق "DHL Express Mobile App".
- عند استلام المنتجات التي تم إرسالها للاستبدال في المستودع، ستتم معالجتها في غضون 14 يوم عمل وإعادة المبلغ المدفوع مقابل الحصول عليها إلى رصيد الشاري حسب طريقة الدفع الأصلية. يُرجى الملاحظة، في حال لم يستوفي المنتج الذي بحوزتك شروط سياسة إعادة المنتجات، فستتم إعادته إليك ولن تسترد ثمنه.
- ستتلقى رسالة تأكيد إلكترونية عند اكتمال عملية الإعادة. تجدر الإشارة إلى أنّ كل رسوم الشحن المفروضة في وقت الشراء غير قابلة للاسترداد.
- يمكنك إعادة المنتج الذي اشتريته إلى أحد المتاجر المذكورة ضمن هذا الرابط.
- يرجى وضع المنتج الذي تعيده في غلافه الأصلي وإرفاق نسخة مطبوعة من الفاتورة الرقمية التي تلقّيتها في رسالة تأكيد الشحن الإلكترونية.
- سوف يساعدك أحد مستشاري العملاء في المتجر في استبدال المنتج.
أين يمكنني إعادة منتج اشتريته عبر خدمة الاستلام في المتجر أو تبديله؟
يمكنك إعادة المنتجات التي اشتريتها أو تبديلها في غضون 30 يوماً من تاريخ استلامها في المتجر أو الاتصال بقسم خدمة الزبائن في حال أردت أن نستلمها نحن من العنوان الذي تختاره.
ما الوقت المطلوب لإصدار عملية رد النقود؟
هل يمكن استرداد رسوم التسليم؟
معلومات المنتج
ما هي منتجات غوتشي المتوفرة للشراء على Gucci.com؟
يشمل موقع Gucci.com منتجات من كل الفئات، منها حقائب اليد والإكسسوارات والأحذية والمجوهرات وعناصر الديكور والمكياج والأزياء الجاهزة. ويمكنك التسوّق حسب الإطلالات في عروض الأزياء أو اكتشاف المجموعات الخاصة. يمكنك أيضاً شراء المنتجات المصنوعة حسب الطلب والمنتجات المخصصة.
كل البلدان الأوروبية | بين يوم ويومَي عمل |
الإمارات العربية المتحدة | بين يومَين و3 أيام عمل |
الكويت وقطر والمملكة العربية السعودية والمناطق النائية في كل بلد* | بين 3 و4 أيام عمل |
ماذا أفعل إذا لم يكن المنتج الذي أريده متوفراً؟
في حال كان المنتج أو الحجم الذي حدّدته غير متوفّر للشراء على موقع Gucci.com، فيمكنك تحديد موقعه في أقرب متجر لغوتشي باستخدام ميزة البحث في المتجر على صفحة وصف المنتج.
في حال احتجت إلى مساعدة إضافية، فيرجى التواصل معنا.
هل تقدّم غوتشي الخصومات عبر الإنترنت؟
هل تجري غوتشي تخفيضات على أسعار منتجاتها؟
أين يتم تصنيع منتجات غوتشي؟
ما المنتجات المصنوعة حسب الطلب؟
هل يمكنني إضفاء طابع شخصي على القطع الخاصة بي؟
حقائب اليد والبضائع الجلدية الصغيرة والأحزمة وأمتعة السفر
يمكن تزيين تشكيلة حصرية بنقش يصل لغاية ستة أحرف بألوان من اختيارك على الموقع Gucci.com أو بعد استلام القطعة التي اشتريتها في متاجر غوتشي.
المجوهرات
يمكن نقش بعض الخواتم والأساور المحددة بمجموعة واسعة ومتنوعة من الأحرف والأرقام والرموز في المتاجر.
البحث عن المتجر الأقرب إليك
ُرجى الملاحظة أن المنتجات التي يتم إضفاء طابع شخصي عليها أو تُصنع على الطلب تكون نهائية ولا يمكن إلغاؤها أو تعديلها أو إعادتها.
كيف أعرف قياسي؟
يتوفّر دليل المقاسات الذي يضمّ توصيات عامة على صفحة كل منتج للمساعدة في تحديد أفضل مقاس لك.
إذا كنت ترغب في المزيد من المعلومات المفصّلة المتعلقة باختيار القياسات المناسبة لفئة محدّدة، فيُرجى الاختيار من الصفحات المخصّصة.
كيف أعرف إن كان المنتج الذي حصلت عليه أصيلاً؟ هل تضمن غوتشي أصالة جميع المنتجات التي تباع على Gucci.com؟
كيف التزمت غوتشي بالاستدامة والتسوق المسؤول؟
هل تتعقّب علامة التحقق من الأصالة من غوتشي موقعي أو معلوماتي الشخصية؟
ما الذي يجعل علامة التحقق من الأصالة من غوتشي لا تعمل؟
Orders & Payment
What forms of payment do you accept?
*PayPal payments are not available in Saudi Arabia, Kuwait and Qatar.
Can I save a payment card on MY GUCCI account?
When will I be charged for my purchase?
For most items (excluding Made to Order and personalized items), you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.
Made to Order items and personalized items require full payment at the time the order is placed. Once the order is received on Gucci.com, Gucci Client Services will contact you to confirm the order and process the payment.
Is VAT included in the final price and how do I claim VAT back?
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Gucci’s Online Return Policy.
Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.
My order has been declined; do I need to place a new order?
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.
Shipping & Delivery
Which shipping options are available and what are the shipping costs?
For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services:
Delivery timing is estimated from the time your order is shipped, not when it is placed.
Shipping Service & Fee | Delivery Estimate from shipping |
Express Free | All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. |
How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.
Can I modify my shipping address?
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Why haven’t I received the new eco packaging with my most recent purchase?
Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilize the remainder of their ivory gift boxes.
How do I use the Collect In-Store service?
At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at select stores by following three easy steps.
Add your item to your shopping bag
Choose Collect In-Store as your delivery method at checkout
Select the store of your choice
Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.
Who can collect my Collect In-Store order?
I was using my own MY GUCCI account
- A form of ID
- A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information
- A completed authorization form which can also be emailed in advance to the store
- A digital or physical copy of the ready-to collect email
Gifts
How do I send a gift?
What Gifting Services does Gucci offer?
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations.
Complimentary Gift Wrap
All Gucci.com orders come with complimentary gift wrap which includes a signature Gucci gift box tied with a Gucci satin ribbon or gift bag. Gucci gift boxes are only available for products 45 cm x 45 cm x 20 cm and smaller. You also have the option of including a personalized gift message and excluding the price from the order invoice.
Personalization
Gucci offers personalization options to give your item a unique customized finish.
Monogramming
Monogramming is available for a limited selection of leather goods. This complimentary service allows you to choose up to three initials in three different color options, depending on the selected style. Create your Monogram.
Ask a Gift Expert
Need recommendations? Our dedicated Client Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Client Advisors for a personalized shopping experience, visit Gift Services for more information.
Gucci Gift Card
Can I personalize my gift?
Can I order corporate gifts on the website?
For full terms and conditions applicable to corporate gifts, please Contact Us.
Can I exchange or return an item gifted to me by someone else?
Care & Repair
Does Gucci offer after sales services for its products?
Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Who can I contact for assistance with my Gucci product?
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
If you need assistance or service, you may:
• Visit the Gucci authorized retailers where the product was purchased or any Gucci store.
• Contact Gucci Client Services.
For Gucci watches, please refer to the section below.
Who can I contact for assistance with my Gucci watch?
Gucci provides after sales services for watches purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Products can be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
East coast:
GTS 50 Hartz Way
Secaucus, NJ 07094
tel 1.866.692.8244
IL, MO, IA, WI, MN, OH, KY, MI:
Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel 847.673.8050
TX, NM, AR, OK, KS, CO:
Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel 713.965.9209
CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel 415.433.2874
* For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. Please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
You may find a list of all retailers and service centers for Gucci jewelry and watches here
Complete warranty information on Gucci watches is available here.
Sustainability
Has Gucci adopted a sustainable business strategy?
How does Gucci measure its environmental impact?
Starting with choice and traceability of raw materials, Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations. To get a closer look, please visit our Gucci Digital Environmental Profit and loss (EP&L) and read more about our EP&L on Gucci Equilibrium.
Where can I find out more information about sustainability at Gucci?
Gucci Equilibrium unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit equilibrium.gucci.com and discover Gucci’s Instagram dedicated to social and environmental sustainability at instagram.com/GucciEquilibrium.
Our products’ sustainability features are highlighted on each item’s description page on Gucci.com
Does Gucci use sustainable materials and fabrics in its collections?
As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality. We source our raw materials in line with the Kering Standards & Guidance for sustainable production.
How is animal welfare and biodiversity protected?
GUCCI and Kering Group are committed to preserving and protecting biodiversity and the ecosystem functions and respecting animal welfare.
To ensure care and respect for animals in Kering’s supply chains, Kering has developed a Kering Animal Welfare Standards for the Group’s suppliers at farms and processing facilities.
At the Group level, Kering also has a dedicated biodiversity strategy which Gucci aligns with.
Gucci launched various initiatives to help positively impact nature. The House protects and restores nature and biodiversity, while simultaneously reducing its greenhouse gas emissions and other environmental impacts. Since 2020, Gucci has been investing in regenerative agriculture, an important pillar in its nature-positive approach.
Regenerative farming rebuilds and strengthens nature rather than depleting itand brings a whole host of other environmental and social advantages along with it. It helps protect and restore the biodiversity of plants and wildlife, eliminating the use of synthetic chemicals and improving animal welfare.
Find out more on Gucci Equilibrium.
Does Gucci use real fur?
Supported by the Humane Society of the United States and by LAV, in 2017 with the Spring Summer 2018 Collection Gucci marked the ban of fur for all its products. Following the decision, the House also joined the Fur Free Alliance’s Fur Free Retailer Program. You can read about Gucci’s Fur Free Policy on Gucci Equilibrium.
What is Gucci’s stance on recycled and single-use plastic?
Gucci commits to reduce environmental impact and protect biodiversity through minimizing the use of plastic with the choice of more sustainable materials.
What is Gucci’s brand strategy about precious stones and metal sourcing?
Gucci is committed to sustainably source all precious stones and metal used for its products. To mitigate the environmental impact associated with the mining and extraction of virgin raw materials, the House is committed to maximizing the use of recycled precious metals for accessories’ hardware and jewelry by 2025.
Does Gucci have a sustainability commitment on packaging use?
All paper and cardboard come from responsibly managed sources. In order to facilitate recycling at the end of its life, the paper is not coated. The torchon shopping bag handles are made of 100% recycled polyester and are knotted to avoid the use of glues and for an easier separation of components. Dust bags and suit carriers are made of regenerated cotton. Ribbons are 100% organic cotton and hangers are made of recycled polystyrene.
We have optimized our e-commerce packaging by eliminating the plastic in the shipment of our products in favor of paper from sustainably managed sources and we have redesigned the boxes for easier reuse.
Discover more on Gucci Equilibrium.
How does Gucci promote circular economy?
Gucci’s vision for the future is to integrate the principles of circular economy into the design and creation process. To support the strategy, recycled and regenerated materials are ramped up in all collections and the recycling and reuse of plastic is expanded across the entire supply chain. The House has also increased the use of fibers and materials derived from post-industrial textile waste, like yarn and unused fabrics. Please visit Gucci Equilibrium for more information about our circular initiatives.
Does Gucci offer animal-free products?
Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. Since the ban of fur in October 2017 (see answer to the F.A.Q. “Does Gucci use real fur?”), the animal-free offering has been increased using sustainable options, including a series of alternatives to leather like Demetra. This material contains at least 70% of vegetable raw materials and from renewable sources (viscose, wood pulp, bio-based polyurethane) and is produced entirely in a Gucci factory in Italy using the same expertise and processes for tanning that give the material its pliable and resilient performance with a supple finish.. From June 2020, clients can discover all sustainable features of Gucci products on Gucci.com.
How does Gucci guarantee responsible practices in its supply chain?
Gucci guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our business operations. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics. To learn more about Gucci’s commitment to social and environmental sustainability across our business, visit Gucci Equilibrium to read about our responsible supply chain and find out more about our Corporate Sustainability & Responsibility Policy.
MY GUCCI Account
What is a MY GUCCI account?
How can I create a MY GUCCI account?
How do I modify or delete MY GUCCI account?
Contact Us
Metaverse and NFT
What is the short explanation of NFTs?
NFT stands for non-fungible token. Each token represents rights to a unique digital asset or collectible such as an avatar, wearable, skin or piece of digital art. You need a digital wallet and cryptocurrency or a digital currency in order to purchase one. Your cryptocurrency is managed by a special technology which is referred to as a blockchain—refer to question 5 in order to find out how to obtain your own NFT.
What is an NFT?
An NFT is a non-fungible token, the ownership of which is recorded on a blockchain and which is purchased using a digital wallet. You can think of the blockchain as a digital ledger of transactions that exists online, which ensures that each NFT has only one owner at any given time and keeps a record of the history of a token’s ownership. A smart contract is computer code that is associated with an NFT and runs on the blockchain. It is self-executing code which is used to create or “mint” the NFT and which controls the function and transfer of the NFT, and information regarding the terms of sale and resale of the NFT between the buyers and sellers, including any resale royalty. Each NFT is like an original piece of art or a specific instance of a signed series of numbered prints. While you can take a picture or buy a replica of a piece of art, each token has a unique ID and represents a specific instance of the digital work. This uniqueness creates provable scarcity which creates value for the NFT. Essentially, an NFT is associated with a digital asset and is purchased using a digital currency. These digital assets are most commonly unique items such as digital collectibles like avatars, wearables, skins or digital art, However, NFTs may also provide access to a community or project benefits.
What can I do with an NFT?
Once you have your NFT, you are 100% the owner of the token. Therefore, you can keep it, give it or trade it with others, just like a physical collectible. However, often there is only a limited license to the digital asset associated with the NFT and the creator(s) retain the intellectual property (including copyrights and trademarks) associated with the digital asset. The license specifies what you can and cannot do with the digital asset and the associated intellectual property. Often, the license provides the right to display the digital asset for personal, non-commercial use or to transfer the NFT to a third party on a secondary market. But the license terms can vary. It is important to read the license to understand what you can and cannot legally do with the digital asset and associated intellectual property.
What is a digital wallet and how do I get one?
A digital wallet is typically a piece of software that is used to transact with cryptocurrency and tokens. You don't actually store cryptocurrency or NFTs in your wallet. Each wallet has a unique wallet ID (referred to as a public key). Each NFT has a unique token ID. The blockchain records ownership of an NFT by associating its unique token ID with a unique wallet ID and storing that record on the blockchain. To buy or sell an NFT, the wallet owner must enter a private key (which is like a password) to authorize the transaction via the wallet. The public and private keys are cryptographically generated. With most digital wallets, you hold the keys and are in charge of your own assets. Your assets are only as safe as your private key, so it is advisable to back it up and not share it with anyone. Never give your Secret Recovery Phrase or your private key(s) to anyone or any site, unless you want them to have full control over your assets. To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask .
How do I set up a Metamask wallet?
Open Google Chrome, Firefox or Brave on your computer and install the Metamask browser extension. Alternatively, download and install the Metamask App for iPhone or Android .
Open the app and choose “Create Wallet”. Create a username and password. Important: Make sure you safely record your Secret Recovery Phrase and store it somewhere secret and safe, as this is the only way to recover your wallet if you lose your device, or ever need to install it on another computer.
Why do I have to manage my own wallet?
We want to be sure that you can be the real owner of your NFTs, in the same way that you are the owner of physical Gucci items. This is why we want you to have your own wallet and feel comfortable controlling your own NFTs.
Can you tell me more about cryptocurrency?
Cryptocurrency is a digital currency or, more technically, a store of value that uses blockchain security to record and secure online transactions. Cryptocurrency can be used to buy goods and services. Most commonly, cryptocurrency is used to buy unique digital items such as digital collectibles like avatars, wearables, skins, or art, but more and more business are beginning to accept cryptocurrency as a form of payment. Cryptocurrency can be purchased with fiat currency (e.g., dollars) on various platforms. You should exercise caution and research in determining which kind of cryptocurrency to purchase because not all projects comply with various regulations. Ethereum (ETH) is a cryptocurrency that is accepted on the Gucci Vault.
How do I purchase ETH (Ethereum)?
You can purchase ETH through an online exchange such as Kraken, Coinbase or directly through Metamask. Once you have completed your purchase, you will be able to access your funds through Metamask or another compatible digital wallet to purchase an NFT. Please keep in mind that there are limits on how much you can buy and sell based on your account and the platform you are using.
Which are the most used blockchains and what is gas?
Ethereum is the most frequently used blockchain. It requires “gas” to use—you can think of this as being similar to a processing fee for each transaction. You must have enough ETH in your wallet for the cost of your purchase and the gas. The gas fee enables your transaction to be processed on this network and to be stored on the blockchain. The gas fee per transaction can fluctuate based on network supply and demand. You can set a gas limit as the maximum amount of gas you are willing to use on any given transaction. If the actual amount of gas needed turns out to be lower than the limit you specified, the remaining gas will be returned to you. But if your limit is too low, either your transaction will not be processed or the transaction will fail and you may lose that gas. When making your purchase, your wallet can facilitate the calculation of the estimated gas price to make the transaction. See here for more information on how Metamask estimates gas fees.
What is an NFT marketplace?
Following the end of the primary sales, your NFTs are automatically visible and tradeable on OpenSea – the leading open NFT marketplace - and potentially on other platforms. NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs.
Trust & Safety
There are risks associated with using Internet and blockchain based products (like NFT and Cryptocurrencies), including, but not limited to, the risk associated with hardware, software, and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to your third-party wallet or Internet accounts through scams and frauds. We care deeply about maintaining and protecting the security of all of our users and guarantee a safe shopping experience, you should be aware of those risks and follow carefully the specific guidelines provided by the service provider (eg: Discord Trust & Safety, OpenSea Users Safety, MetaMask Privacy & Security, Sandbox Account and Wallet Security).
Disclaimer
To use our service, you must use a third-party wallet which allows you to engage in transactions on a blockchain. Gucci does not have custody or control over any blockchain, digital wallet or digital wallet private keys or other third-party technology or services that you may use in connection with accessing our services (“Third-Party Tools”). We are not responsible and shall not be liable for any loss or damages you may incur as a result of using any Third-Party Tools. Any links or references we provide to any Third-Party Tools are for convenience only and we do not approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Tools. All use of Third-Party Tools is at your own risk. NFTs exist only by virtue of the ownership record maintained by the relevant blockchain (e.g., Ethereum network). Any transfers or sales occur on the associated blockchain (e.g., Ethereum). We cannot effect or otherwise control the transfer of ownership of any NFTs or associated digital assets. NFT transactions are generally irreversible. We are not responsible or liable for any sustained losses or injury due to user error or any failure or errant behavior of software (e.g., wallet, smart contract), blockchains, or any other features of the NFTs. You understand and agree that, to the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis and that we expressly disclaim any warranties of any kind, either express or implied.
What is 10KTF Gucci Grail?
What does the 10KTF: GUCCI GRAIL MINT PASS do?
Which blockchain are these NFTs minted on?
Where can I purchase a Gucci Grail NFT?
Do the 10KTF Gucci Grail items include additional utility?
The 10KTF Gucci Grail Mint Pass is a single-use Mint Pass and will offer no future benefit beyond access to the 10KTF Gucci Grailed NFT. However, in addition to owning a unique NFT crafted by Wagmisan and designed by Gucci, owning a 10KTF Gucci Grailed NFT may qualify you for future drops and/or utility included in the Vault and 10KTF roadmaps. For more information, please join the official GucciVault and 10KTF Servers on Discord.
Does SUPERGUCCI include a physical element as well as an NFT?
Yes, the opportunity to request a handcrafted ceramic statue is included with each NFT. For the first drop, anyone who had the Janky NFT in their wallet on June 17, 2022, were able to decide if they would like to claim a statue, or not. The physical element will continue to be optional for the second NFT drop.
What is the price of each SUPERGUCCI NFT?
On February 1, 2022, the first NFT drop featuring Janky was minted at 1.5 ETH. It can currently be purchased on secondary marketplaces such as OpenSea where prices vary. The second drop, featuring Guggimon, is airdropped for free to anyone who had an NFT from the first SUPERGUCCI drop.