Legal Section

Terms and Conditions of Use of the Website

(last updated: September 2026)


1. Imprint
2. User Age
3. Services
4. Creation of a Gucci Profile
5. Electronic Services
6. Intellectual property rights
7. Submitted material
8. Links to other sites
9. Authenticity of products branded "Gucci"
10. Exclusion of warranties
11. Limitation of liability
12. Indemnity
13. Governing Law
14. Privacy
15. Contacts


Welcome to www.gucci.com website (hereinafter the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE.

The Terms of Use govern the access to, and use of, the Website and the services available through the Website (“Services”).

Use of the Website and of the Services implies full acceptance of these Terms of Use and all guidelines and rules, including but not limited to the Privacy Policy referred to in Section 14 below, and acknowledgement of their relevant mandatory nature. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use and indicate your acceptance during the registration, or subscription, process. If you (“User”) do not agree to be bound by these Terms of Use and to follow all applicable laws, you should not proceed with registering or using the Services.

Gucci reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the "Last Updated" date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.

1. Imprint

1.1 The Website and its contents are designed, operated and administered by Guccio Gucci S.p.A., an Italian incorporated sole ownership, with registered office in Via Tornabuoni 73r, 50123 Florence, VAT no. 04294710480, number of register of incorporation and Fiscal Code 03031300159, REA number FI-438090, share capital Euro 50,000,000 fully paid-in, subject to the management and coordination of Kering Holland NV, a Dutch company with registered offices in Amsterdam (hereinafter "Gucci", “we”, “us”, “our”). For relevant contact information please see Section 15 below.

1.2 Purchases made through the Website by customers in the Republic of Cyprus are processed by G Commerce Europe S.p.A. with registered office in Via Don Lorenzo Perosi 6, 50018 Scandicci - Florence, VAT no. 05142860484, number of register of incorporation and Fiscal Code 00338740343, REA number FI-515256, share capital Euro 780,000 fully paid-in.

2. User Age

2.1 The Services are intended for persons who have reached the age of consent in their country/province or territory of residence or, if they have not reached such age, whose parent or legal guardian agree to the use of the Services.

3. Services

3.1 You may register for, or subscribe to, or request our Services as available from time to time on the Website. The Services might include, by way of example but without limitation, “Create a Gucci profile”, “MY GUCCI Account” and “Book an Appointment”.

3.2 When registering for, or subscribing to or requesting our Services, you must provide accurate information referred to you. In the event of any change in the information you provided upon your registration or subscription or request, you should inform us of any such changes to ensure that you will keep benefitting from the Services.

3.3 If you registered for a Service requiring prior authentication (e.g. MY GUCCI Account), you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account attributable to you or by default in protection of your password.

3.4 These Terms of Use, and any posted revision of these Terms of Use, shall remain in full force and effect for the entire duration of your use of the Website or of the Services.

3.5 Without prejudice to other remedies provided by applicable law and under these Terms of Use, in the event you fail to comply with the obligations under these Terms of Use, Gucci will be entitled to cancel your registration or subscription, and/or to block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services.

4. Creation of a Gucci Profile

4.1 Gucci wants to provide you with the same unified experience no matter how you interact with us. For this purpose of providing you with the Gucci experience, among the Services available on the Website, you can create a Gucci profile.

4.2 The creation of a Gucci profile will allow you:

(i) to facilitate your purchases. If you create a “MY GUCCI Account” you will be also able to keep track of the status of your orders and access the information relating to your purchases and, with your consent, to save your payment information securely;

(ii) to benefit from clientelling operations aimed at providing you with a personalized and enhanced shopping experience. This may include individual interaction to propose to you tailored product recommendations, exclusive offers, and invitations to events;

(iii) to benefit from a tailored assistance and customer service when you contact us or we contact you (whether by phone, video chat, text message, chat, social media, etc.), in particular through access by the Gucci teams to your purchase history or previous interactions with Gucci;

(iv) to benefit from a customized and personalized experience. By leveraging the data you provide in your Gucci profile, we aim to offer you a personalized experience and tailored assistance. This may include personalized product recommendations, style advice, and customized offers based on your preferences and purchase history. We may analyze your browsing and purchasing behavior to improve our services and enhance your overall experience. However, we respect your privacy and will handle your personal data in accordance with applicable privacy laws and regulations and our Privacy Policy;

(v) with your consent, to receive marketing communications and promotional materials related to our products and services. You have the right to opt out of these communications at any time by applying the opt-out option that will always be shared with you, as described in our Privacy Policy.

4.3 When creating a Gucci profile, you agree to: (i) provide and keep accurate and complete information about yourself; (ii) maintain the confidentiality of your profile and your log-in credentials, if applicable; and (iii) restrict access to others. Once you have asked us to create your Gucci profile, via the Website or any other means, including our customer service, your personal information will be linked to this profile, where we will keep all the information we have on you. The information in your Gucci profile is crucial to provide you with the Gucci personalized and tailored experience, and in some cases is necessary in order to access some specific services or to purchase from our website, and thus it needs to be kept up to date for the best experience.

4.4 You agree to accept responsibility for all activities that occur under your Gucci profile, whether or not you have authorized those activities.

4.5 Pursuant to article 3.5 above, if we have reasonable grounds to suspect that the information you provide impersonates another person, Gucci reserves the right to suspend or terminate your Gucci profile.

4.6 You can delete your Gucci Profile at any time by contacting our privacy team at privacy@gucci.com. For any further information on how to exercise your rights regarding your personal information, please refer to our Privacy Policy.

5. Electronic Services

5.1 Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone).

5.2 You agree that we may contact you for Services-related issues by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.

6. Intellectual property rights

6.1 The terms "Website" and "material" refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organization of the contents of the Website, and to any material reproduced therein and / or made available to the public, including in particular the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other material reproduced and / or made available through this Website ("Material").

6.2 All materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership of Gucci and / or Gucci America Inc.. All rights are reserved worldwide.

6.3 All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the Website, whether registered or not, are trademarks or service marks of Gucci America Inc. in the United States and of Gucci in all other countries. All domain names used on the Website and / or connected to it are owned – or used with permission - by Gucci, which manages them on ion and/ or promotional purposes only.

6.4 This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.

6.5 It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the material in this Website or related software, in whole and / or in part, in any form and / or manner, and for any purpose. If the downloading or the copying should be permitted by Gucci in writing, the user will not obtain any right, title or interest in any material or software as a result of any such downloading or copying.

6.6 Gucci is fully committed to maintain, enforce and protect its intellectual property rights throughout the world and to strongly fight against any infringement in order to ensure that its unique heritage is strongly preserved and fully respected. Any use which is not expressly permitted by these Terms of Use is prohibited. The lack of any remedy by Gucci whether in Court or out of Court does not mean acquiescence or tolerance of any violations of these Terms of Use of the Website and / or breach of intellectual property rights of which Gucci has the ownership and / or availability.

7. Submitted material

7.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to Gucci through this Website or by other means (the "Submitted Material") is not considered confidential. By submitting the Submitted Material, you grant to Gucci a royalty free, non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.

7.2 Gucci is not required or will not be required in the future to:

(i) keep any Submitted Material confidential;
(ii) pay compensation for any use of the Submitted Material or in connection to it;
(iii) respond to the submission of Submitted Material and / or confirm the relevant receipt.

7.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.

7.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of Gucci to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part thereof, for any purpose, including, by way of example, advertising, promotional, product development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.

7.5 Gucci retains the right to reject or delete any Submitted Material for any or no reasons, including Submitted Material that in our judgment violates these Terms of Use or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity.

8. Links to other sites

8.1 This Website may contain links to other websites. Gucci has no control over such websites and will not be responsible or liable for any accessibility of third-party websites or for their content.

8.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by Gucci of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators.

8.3 You are not permitted to frame this Website on any other website or to link to any part or section of the Website and / or to the Material, in whole or in part, without prior written consent of Gucci.

9. Authenticity of products branded "Gucci"

9.1 Gucci products are crafted with the highest quality materials, design and workmanship. Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic Gucci goods.

10. Exclusion of warranties

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS CONTENTS AND SERVICES ARE PROVIDED FREE OF CHARGE ON “AS IS" AND "AS AVAILABLE" BASIS. GUCCI PROVIDES NO WARRANTY OR GUARANTEE IN CONNECTION WITH THIS WEBSITE, ITS CONTENT OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR), OR THAT IT IS SUITABILE FOR ANY PARTICULAR PURPOSES, AND EXPRESSLY DECLINES ANY SUCH WARRANTIES.

10.2 GUCCI WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER, GUCCI CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND GUCCI MAKES NO WARRANTY, AND SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. GUCCI RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY.

11. Limitation of liability

11.1 SOME COUNTRIES DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.

11.2 AS THE SERVICE IS PROVIDED FREE OF CHARGE, YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT OBTAINED THROUGH THE WEBSITE. BY USING THE WEBSITE, YOU UNDERTAKE ALL RISKS CONNECTED TO THE RELEVANT USE AND TO TAKE FULL RESPONSIBILITY FOR ANY FAILURE IN THE USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICE AND MAINTENANCE OF HARDWARE AND / OR SOFTWARE USED IN CONNECTION WITH THE WEBSITE.

11.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS, OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

11.4 IT IS UNDERSTOOD THAT NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT (I) OUR LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM OUR WILFUL INTENT; AND/OR; (II) OUR LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

12. Indemnity

12.1 If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Website and the Services in violation of these Terms of Use and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth herein and/or if any Submitted Material that is transmitted through the Services causes our liability to a third party.

13. Governing Law

13.1 These Terms of Use and any non-contractual obligations arising out of or in relation to the Terms of Use shall be governed by and will be interpreted in accordance with Italian laws (without regard to its conflict of law provisions), except otherwise provided under mandatory local legislation of your place of residence. All disputes arising out of or relating to these Terms of Use or any non-contractual obligations arising out of or relating to the Terms of Use shall be submitted to the exclusive jurisdiction of Italian courts or the jurisdiction of the courts of your place of residence, if so provided under the applicable law.

14. Privacy

14.1 Before uploading or providing any personal data to this Website, please read carefully the Privacy Policy, which is available by clicking here.

15. Contacts

15.1 For further information on and assistance with the Website or the Services, you may contact Gucci at one of the following contacts:
Guccio Gucci S.p.A.
Via Tornabuoni, 73/r
50123 Florence - ITALY
Tel.: +30 2103004687
e-mail: clientservice.cy@gucci.com

GENERAL CONDITIONS OF SALE

(last updated: September 2026)


1. General provisions
2. Identification of the seller
3. Product information and availability
4. Prices
5. Order process and conclusion of the contract
6. Payment methods
7. Transport and delivery
8. Shipping notifications
9. Packaging
10. Right of withdrawal
11. Personalized Products
12. Exchange of Products
13. Legal guarantee – lack of conformity
14. Authenticity and intellectual property
15. Applicable law and jurisdiction
16. Contacts
Model Withdrawal Form


1. General provisions

1.1 These General Conditions of Sale (“General Conditions”) apply to the sale of Gucci-branded products (“Products”) made through the website www.gucci.com/cy (“Website”).

1.2 Sales through the Website are reserved exclusively to consumers, meaning natural persons who have reached the age of majority in their country of residence (or, if under the age of majority, who have obtained the consent of a parent or legal guardian to purchase a Product), who purchase the Products for personal use and not in the course of any trade, business or professional activity (“Client”).

1.3 By placing an order on the Website, Clients agree and warrant that they do not make the relevant purchase in connection with any dealings or transactions with entities or individuals under UN, US or EU sanctions or to be brought back to North Korea, Russia, Belarus or Syria.

1.4 Clients are invited to carefully read these General Conditions, which are available on the Website, and save or print a copy for future reference.

1.5 Gucci reserves the right to amend or update all or part of these General Conditions from time to time, and when doing so, Gucci will publish the revised version of the General Conditions indicating the “last updated” date at the top of them. The contract for the sale of Products between the Client and Gucci (“Contract”) is governed by the General Conditions in force at the time the Client places an order.

1.6 The language of the Contract is English. Where these Conditions are made available in more than one language, the local language version shall prevail for Clients residing in that country, to the extent required by applicable law.

2. Identification of the seller

2.1 The seller is G Commerce Europe S.p.A., part of the Kering Group, with registered office at Via Don Lorenzo Perosi 6, 50018 Scandicci (Florence), Italy, VAT no. 05142860484, REA FI515256, share capital EUR 780,000 fully paid (“Gucci”).
Contact details are provided in Section 16.

3. Product information and availability

3.1 Information on Products, including essential characteristics and prices, is available on the Website.

3.2 Products sold online represent a selection of items normally available in Gucci stores. Availability in stores does not guarantee availability on the Website, and vice versa.

3.3 Products are offered exclusively to consumers for personal use. Gucci may refuse orders that, due to quantity, frequency or other objective circumstances, reasonably suggest a commercial purpose or other unauthorized activity (e.g. repeated or abnormal orders, use of the same payment method or address). Unless otherwise indicated during the purchase process, the purchase of more than one (1) unit of the same Product per order is not permitted.

4. Prices

4.1 Prices are indicated in Euro and include all applicable taxes. Delivery costs, if applicable, are indicated separately before order submission.

4.2 Gucci regularly checks the accuracy of prices displayed on the Website; however, errors may occur. In case of a manifest and easily recognizable pricing error, Gucci shall refuse the order or, if already accepted, offer the Client the option to confirm the purchase at the correct price or cancel the order with a full refund. This does not affect the Client’s statutory consumer rights.

5. Order process and conclusion of the contract

5.1 Information displayed on the Website does not constitute a binding offer by Gucci.

5.2 By submitting an order, the Client makes a binding purchase proposal under these General Conditions.

5.3 Before submitting the order, the Client is required to review all relevant information provided during the purchase process, including delivery costs, withdrawal rights and privacy information, and to accept these General Conditions.

5.4 Gucci will acknowledge receipt of the order by email (“Order Receipt Confirmation”). This confirmation does not constitute acceptance of the order.

5.5 The Contract is concluded only when the Client receives an email confirming shipment of the Products (“Order Confirmation”).

5.6 Gucci may refuse an order within thirty (30) days of receipt of the same, including in cases of unavailability of Products, suspected fraudulent or unlawful activity, or material breach of previous contractual obligations by the Client. In such cases, no charge will be made, or any amount already paid will be refunded.

5.7 In case of partial unavailability, the Client will be informed and charged only for the available Products.

5.8 The Order Confirmation will include all information required by applicable law, including without limitation a summary of the essential characteristics of the Products, a detailed indication of the price and means of payment, delivery details and instructions on the right of withdrawal.

5.9 Once the Order Confirmation has been sent, the order cannot be modified or cancelled, without prejudice to the Client’s right of withdrawal.

5.10 The risk of loss or damage to the Products passes to the Client when the Client, or a third party designated by the Client other than the carrier, takes physical possession of the Products.

5.11 The Client agrees with the use of means of distance communication during the execution of the Contract. Any costs incurred by the Client in relation to the use of means of distance communication shall be borne by the Client. The costs do not differ from the basic rate, charged by Client's provider of the relevant service. For telephone calls and SMS, please note that the service is provided from Italy.

6. Payment methods

6.1 Payment may be made by credit card, PayPal or bank transfer, as indicated during the purchase process.

6.2 As the purchaser, the Client represents and warrants to have legally obtained the funds used to pay the price of the Products included in the order proposal (and the relevant delivery charges, if any) and not to be engaged in any transaction designed to conceal the identity, source or destination of the funds with which the Client pays the price of the ordered Products (and the relevant delivery charges, if any).

6.3 Except for Made to Order and personalized Products, Clients will not be charged until their order is shipped. Once the order is placed, Gucci will authorize payment for the full amount and prepare the order for shipping. The full amount will be charged once the order is shipped. Made to Order and personalized Products require full payment at the time the order is placed. Once the order is received, Gucci Client Services will contact the Client to confirm the order and process the payment.

6.4 Any temporary authorization amounts used for verification purposes will be released if the order is cancelled or replaced by the final charge after Order Confirmation.

6.5 For bank transfers, payment must be received within seven (7) working days from the Order Confirmation. If payment is not received within this term, the order will be cancelled.

6.6 An invoice will be issued pursuant to the applicable laws and regulations based on the information provided by the Client. No changes are possible after issuance.

7. Transport and delivery

7.1 The purchased Products will be delivered exclusively in the Republic of Cyprus.

7.2 Products are delivered by a courier selected by Gucci to the address provided by the Client. Delivery to PO boxes is not available.

7.3 Except if a force majeure event or unforeseeable circumstance occurs, or unless otherwise indicated, Products delivery still fails, the Client may terminate the contract and obtain a full refund.

7.4 Upon delivery, the Client is invited to verify the integrity of the package and report any visible damage or discrepancy on the delivery note. Except to the extent permitted under applicable laws, once the delivery note has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel, provided that the Client is entitled to subsequently raise objections in relation to the any other features related to the Products in accordance with the conditions set forth under Section 13 below.

8. Shipping notifications

8.1 The Client will receive an email confirming shipment and a further notification upon delivery.

9. Packaging

9.1 Products are delivered in standard Gucci packaging.

10. Right of withdrawal

10.1 The Client has the right to withdraw from the Contract, without giving reasons, within thirty (30) days from receipt of the Products (or the last Product in case of partial deliveries).

10.2 The withdrawal may be exercised:

10.2.1 through a dedicated digital function (the so‑called “withdrawal button”) made available on the Website, in the "Order History" section of the Client’s MY GUCCI account, and in the delivery confirmation email. By using this digital function, which will be available for 30 days from the delivery of the Products, the Client shall follow the onscreen instructions to submit the withdrawal request. Once the request is sent, the Client will receive a confirmation by email, showing the date and time the withdrawal was received; or

10.2.2 by contacting Gucci Client Services at the addresses indicated in Section 16. When contacting Gucci Client Services, Clients can use the model withdrawal form at the end of these general Conditions.

10.3 Products must be returned within fourteen (14) days from the withdrawal request, either arranging a pick-up with the courier selected by Gucci, following the instructions provided by Gucci, or returning them in any of the Gucci boutiques listed at this link. Products must be returned in their original condition, unaltered, unused, undamaged and with original tags and labels attached. If a returned Product does not meet the conditions for its return, Gucci reserves the right to refuse its return. The Client is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the Products.

10.4 Gucci will refund all payments received, including standard delivery costs, within fourteen (14) days from receipt of the returned Products or from proof of return, whichever occurs first, using the same payment method unless otherwise agreed.

10.5 The return with a courier service different from the one indicated by Gucci shall be at the sole cost of the Client.

11. Personalized Products

11.1 The right of withdrawal does not apply to personalized Products made to the Client’s specifications such as, for example, those with the Client’s initials engraved on the Product.

12. Exchange of Products

12.1 Subject to availability and excluding personalized Products, the Client may request an exchange within thirty (30) days of receipt of the Products. The exchange of Products can be requested through the Client’s My Gucci account, the Order Confirmation email, or by contacting Gucci Client Services at the addresses indicated in Section 16.

12.2 Returned Products must meet the same conditions applicable to withdrawals. The exchange will be processed by Gucci as a new order of the Client subject to the same terms and conditions as set out in these General Conditions for the initial order Any price differences will be settled accordingly.

13. Legal guarantee – lack of conformity

13.1 If a Product sold by Gucci has manufacturing defects or an alleged lack of conformity, the Client shall contact the online support by email or by ordinary mail at the following addresses:

G Commerce Europe S.p.A.
Via Don Lorenzo Perosi, 6
50018 Scandicci (Florence) – Italy
Attn. Client Service
clientservice.cy@gucci.com

13.2 If the Products do not conform to the contract, the Client is entitled, free of charge, to have the conformity of the Products restored by repair or replacement, unless one of these remedies is impossible or disproportionate compared to the other.

Where repair or replacement is impossible or fails to restore conformity, the Client is entitled to an appropriate reduction of the price or to terminate the contract, in accordance with applicable law.

Gucci is liable for any lack of conformity that becomes apparent within two (2) years from delivery of the Products.

This clause does not affect any mandatory consumer rights under applicable law.

13.3 In the event the Client is seeking the Product to be repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by Gucci, as well as any costs related to the delivery to the Client of the repaired or replacing Product.

14. Authenticity and intellectual property

14.1 Gucci guarantees the authenticity of all Products purchased on the Website.

14.2 The "Gucci" trademark, the set of figurative and/or shape marks, present in the Products, the relevant accessories and/or packaging, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Gucci America Inc. for the United States and Guccio Gucci S.p.A for other countries, companies belonging to the Kering Group.

15. Applicable law and jurisdiction

15.1 These General Conditions are governed by Italian law, without prejudice to mandatory consumer protection provisions of the law of the Client’s country of residence.

15.2 Any dispute shall be submitted to the courts of the Client’s place of residence or domicile.

16. Contacts

G Commerce Europe S.p.A.
Via Don Lorenzo Perosi 6
50018 Scandicci (Florence) – Italy
Tel.: +30 2103004687
Client Service: clientservice.cy@gucci.com

Model Withdrawal Form

(form to be completed and returned only to withdraw from the Contract)

To G Commerce Europe S.p.A.
Via Don Lorenzo Perosi, 6
50018 Scandicci - Florence – ITALY
clientservice.cy@gucci.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on:
received on:
Name of Client:
Address of Client:
Signature of Client (only if this form is notified on paper):
Date: