To ensure delivery by 24th December, orders on available products must be placed by the 17th December, 2019.

Orders placed between the 22nd of November to the 24th of December will be granted an extended return and exchange window, until the 30th January, 2020.

Complimentary returns will be offered for all online orders shipped to and returned from New Zealand, within 14 days from the date of delivery, and subject to certain conditions.

Merchandise must be returned in its original, unworn condition and accompanied by the original invoice, original Gucci packaging and tags intact and attached to the item.

Prepaid return labels for free return/exchange are included with all online orders along with detailed instructions.You may also return or exchange merchandise in any of our Gucci boutiques when accompanied by the original invoice.

For products that cannot be returned or exchanged or more information, please visit our FAQ, or contact our Online Sales Associates via Live Chat, Email or phone on +64 800 438 004.

Gucci accepts the following forms of payment for online purchases:

• Visa
• Mastercard
• American Express
• Diners Club
• JCB
• PayPal
• BPay.

Please note that your billing address must match the address on your credit card statement. At this time we do not accept Gucci gift cards.

Once your order is placed your credit card will be authorized for $1 for verification purposes. The authorised amount will be released by your credit card’s issuing bank according to its policy. The full transaction value will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. For Made To Order, DIY, personalised and selected Décor products, payment will be taken at the time the order is placed.