GG silk carré

Pre-order, Made to Order and personalised items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available. You will be notified when orders are shipped.

Full-price Products must be returned within 30 days from the date of delivery to Gucci.com or to a Gucci boutique within Hong Kong. Gucci will accept products in their original condition and accompanied by the original invoice, original Gucci packaging and security return/exchange label intact.  All made to order and personalized products cannot be returned.

Additional information is available during the checkout process or within the FAQs Section.

As a benefit of shopping online, we offer complimentary alteration services within two weeks from your product purchase. 

*Terms and Conditions apply

If you would like to find out more, please contact our Client Service.
PHONE: +852.5806.2999
EMAIL: assistance@hk-onlineshopping.gucci.com 

Our Client Advisors are available from Monday to Friday from 9 am to 8 pm and Saturdays from 9 am to 6 pm (except Statutory Holidays and days of severe weather).

Gucci accepts the following forms of payment for online purchases:

• Visa
• MasterCard
• American Express
• Paypal

For credit card payments, please note that your billing address must match the address on your credit card statement.

Please note that once your order is placed your credit card will be authorized for HK$ 1.00; this is for verification purposes only and will protect you from any risk of fraud. The authorized amount will be released by your credit card’s issuing bank according to its policy.

Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.