Purchasing OnlineExpand All Collapse All
How do I shop gucci.com/au?
There are several ways to browse Gucci.com/au. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as handbags or shoes. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.
If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.
When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by phone at 1300.442.878, Monday-Saturday from 9AM-6PM (AEST) or via email at firstname.lastname@example.org.
How do I place an order?
Depending on availability and shipping address, purchases may be made either directly through Gucci.com/au or with the assistance of our online sales associates. You can contact us at 1300.442.878 or via email at email@example.com. Please note we are available Monday-Saturday from 9AM-6PM (AEST).
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
What is personalisation and how do I personalise my item?
Complimentary personalization is available on Gucci.com, identified by 3 letters “DIY” (Do It Yourself) in the product description. When the service is active for the searched product, it will be possible to personalize it by selecting the chosen letters in different colours and materials.
Complimentary personalization is also available for a limited selection of products on Gucci.com. If the service is active for the searched product, a “Personalise” link will appear in the product page. By selecting this option it will be possible to choose from two to three initials in three different colour options, depending on the selected style.
What are the benefits of creating a Gucci account?
Creating a Gucci account allows you to:
- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- manage your saved items
- save credit card information to expedite checkout
- discover recommended items
My order is not being accepted. Why?
Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn't accept your order, please contact your bank and then contact us on 1300.442.878 and we will be glad to assist you.
Product InformationExpand All Collapse All
Which Gucci products are available for purchase on Gucci.com/au?
Gucci products available for purchase online include handbags, wallets, accessories, shoes, luggage, jewellery, watches, gifts, décor and fragrances. Products on our site are subject to availability.
How many units of each product may I purchase on Gucci.com/au?
You may purchase up to four (4) items per style depending on the availability.
What should I do if an item I want is unavailable?
For enquiries regarding items that are unavailable online, please contact us on 1300.442.878 or via email at email@example.com.
How do I know my size?
Please visit our size guides from the link on the product pages for sizing information.
How do I know if a product is available and how long it will take to be delivered?
Information on the availability of items is provided directly on the product page. When you have selected the product or the size needed, the availability will display for that item. The estimated time of shipment for all items is provided in the shopping bag and at checkout.
- "your selection is available": the item is in stock in our warehouse and can be dispatched in 1-2 business day(s) from the moment of the order.
- "the product will ship within one week": the item is not in stock and it needs to be requested to our central warehouse; it will be shipped in approximately 1 week.
- "your selection is available for pre-order": please refer to your order confirmation email for your estimated shipping dates. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
What is the priority waiting list?
We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and are on back-order.
When you order one of these items, you are placed on a priority waiting list to be among the first to receive your selection once it becomes available. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for waiting list items at the time of shipment.
How do I know if a product I have is authentic?
If the product has been purchased on www.gucci.com/au or in our Gucci Boutiques it is guaranteed to be authentic.
Where do I find items that I have seen in the press/magazines?
For inquiries about Gucci products, please contact us at 1300.442.878 or via email at firstname.lastname@example.org.
PaymentExpand All Collapse All
Which payment methods do you accept?
Gucci accepts the following forms of payment for online purchases:
- American Express
- Diners Club
Please note that your billing address must match the address on your credit card statement. At this time we do not accept Gucci gift cards.
When will my credit card be charged?
The transaction will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorised for $1 for verification purposes. For Made To Order, DIY, personalised and selected Décor products, payment will be taken at the time the order is placed.
Can I use multiple methods of payment?
At this time we only accept one (1) form of payment per order.
Is GST included in the final price and how do I claim GST back?
My order has been declined; do I need to place a new order?
If you have received an email from us informing you that your order has been declined, please contact us at 1300.442.878 or via email at email@example.com. Please note we are available Monday-Saturday from 9AM-6PM (AEST).
Shipping & DeliveryExpand All Collapse All
Which shipping options are available and what are the shipping fees?
We offer complimentary express shipping with all orders. From the moment your order ships, the following delivery time frames apply:
Metro areas: 1 – 2 business days
Regional areas: 2 – 4 business days
Metro areas include capital cities of Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. For remote and rural areas please allow up to 4 business days for delivery.
Orders are processed Monday through Saturday, excluding Sunday and holidays.
Same-Day delivery within Sydney Metro is available for orders placed by 1PM AEST, Monday through Saturday. If you are eligible for this service, the Same-Day delivery option will appear during the checkout process.
Orders placed with Same-Day delivery are expected to be delivered before 6pm on the date of order, subject to the following conditions:
- Same-Day delivery is available for eligible orders placed by 1PM (AEST) Monday through Saturday. Deliveries cannot be made on public holidays
- Same-Day delivery is available for delivery to selected Sydney Metro postcodes. If you are eligible for this service, the option will appear during checkout, upon entering your postcode into the “POSTCODE” field within the “Shipping Address” section at checkout.
- Same-Day delivery service is available for item(s) in your order that are immediately available for shipment and is not available for Monogram, Backorder, Pre-Order, or Bpay orders.
- The delivery time may vary depending on the destination postcode.
- A special late delivery between 6pm and 8pm is available within selected Sydney metropolitan postcodes by contacting us at 1300 442 878 or via email at
Please note that Gucci does not ship to P.O. Boxes and that all orders require a signature upon delivery.
We will provide updates throughout the order and delivery process.
Where does gucci.com ship?
Purchases made on Gucci.com/au can only be shipped to addresses within Australia. Please note we do not ship to PO boxes. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a local Gucci boutique. To locate a Gucci boutique near you, please visit our store locator.
Can I have my item delivered to a store?
At this time, we are unable to deliver items purchased online to one of our stores. We can deliver to home and company addresses where someone is available to sign for the package upon delivery.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box?
Purchases may not be shipped to P.O. boxes, or to any address outside of Australia.
Is a signature required upon delivery of my order?
For security reasons, all Gucci online purchases require an adult signature upon delivery. All orders are shipped via TNT Couriers. If no one is available to sign for the package, collection or re-delivery can be arranged directly with TNT Couriers or by contacting us on 1300.442.878 or at firstname.lastname@example.org.
How can I track my order?
Gucci will send you a shipping confirmation email as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery. In addition, your personalised account on Gucci.com will allow you to follow your order status.
Should you require more information or assistance, please contact Client Services on 1300.442.878 or at email@example.com.
When can I expect delivery of my order?
To estimate the total delivery time for items, please refer to the shipping availability provided on the product page and at checkout.
To estimate the total delivery time for immediately available items, please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery to your location, as estimated below:
Metro areas: 1 – 2 business days
Regional areas: 2 – 4 business days
Item(s) that are not immediately available are estimated to ship during delivery window provided.
Please refer to your order confirmation email for your estimated shipping dates. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.
Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.
ReturnsExpand All Collapse All
What is your return policy? How many days do I have to return a product?
For online purchases, Gucci will refund the purchase price of merchandise if returned according to the below conditions:
1. The item is in its original condition: merchandise that has been worn, used, altered or damaged will not be accepted;
2. Is accompanied by the original invoice, all original Gucci packaging, and outer shipping carton (or suitable alternative);
3. The security return/exchange label is intact and attached to the item;
4. It is returned and received by Gucci within 14 days from the date of delivery.
Returns and exchanges are not available for earrings, intimate apparel, swimwear, Made To Order, DIY, personalised and selected Décor orders, which are final sale.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements at Gucci's sole discretion.
How do I return an item?
Easy-to-follow return instructions are included with each shipment as follows:
Return to Gucci.com:
Within 14 days of receiving your order, request a return or exchange by contacting us on 1300 442 878 or firstname.lastname@example.org.
Once approved, Gucci will arrange for collection of the first return only, in its original packaging and provided boxes.
To prepare your return:
1. Ensure the item(s) are in original, unworn condition, and have the Gucci return tag(s) intact.
2. Place the item(s) in the original packaging.
3. Complete the Return section of the original purchase invoice, and enclose it with the item(s).
4. Securely repackage the item(s) into the outer shipping carton. If you have not kept the outer shipping carton, please find a suitable replacement to protect the item(s) and packaging.
5. Returns received only in Gucci branded packaging will not be accepted.
6. Attach the TNT free return label on the outside of the box.
Return to a Gucci store:
1. Within 14 days of receiving your order, visit any of our Gucci stores with the item/s, and your original invoice.
2. Ensure the item(s) are in original, unworn condition, and have the Gucci return tag/s intact.
3. The store will process an exchange, or issue you with a credit note that can be further used in any Gucci store.
4. To find your nearest store, visit our Store Finder: www.gucci.com/au/en_au/store-finder
How long does it take for a refund to be issued?
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilised for payment. Please note that once a refund is processed by Gucci, it may take 10-15 working days for the funds to be available in your account. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges and return costs refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
Can I return an item that I bought online to a Gucci boutique?
You may return or exchange merchandise in its original condition in any of our Gucci boutiques when accompanied by the original invoice. Merchandise must be returned within 14 days from the date of delivery from Gucci.com. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.
How do you exchange an item with gucci.com?
In order to exchange an item, return the original item using the return instructions provided in your shipment. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
GiftsExpand All Collapse All
How do I send a gift?
During your online checkout, you will have the option to include a personalised gift message and exclude the price from the order invoice. All Gucci.com/au orders come with complimentary gift packaging.
Care & RepairExpand All Collapse All
How can I ask for the repair of an item?
Gucci offers a repair service for Gucci products purchased from Gucci.com/au, any Gucci boutique or any other Gucci-authorised retailer. Please contact our Client Service and After Sales department for enquiries about replacement parts or repairs for your item, providing as much detailed information as possible. Their contact information is:
Gucci Client Service and After Sales Department
Gucci Australia Pty Ltd
Level 26, 201 Elizabeth Street
NSW 2000, Australia
Is there a warranty on my watch?
A limited warranty card and booklet is included with each Gucci watch purchase. Warranties are valid for two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorised Gucci service centres listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the booklet.
Where can I find instructions on how to use my watch?
Where can I find a list of Gucci retailers and service centers for my jewellery or watch?
You may find a list of all retailers and service centers for Gucci jewellery and watches here
Product AuthenticityExpand All Collapse All
Where can I buy authentic Gucci products?
Authentic Gucci products are sold exclusively through a network of directly operated Gucci boutiques, a small number of authorised franchisees, department and specialty stores and on Gucci.com/au. A complete list of Gucci boutiques is published here.
Does Gucci gurantee the authenticity of all products sold on gucci.com?
Yes, we guarantee the authenticity of all products purchased on gucci.com.
Gucci products are crafted with the highest quality materials, design and craftsmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. All Gucci products are made in Italy, except timepieces, which are made in Switzerland, fragrances which are made in the EU and cosmetics which are made in the EU and in Japan.
What are counterfeits?
Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed to mislead consumers into believing they are genuine goods. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, attention to detail and craftsmanship which characterise authentic Gucci goods.
How can I identify a fake Gucci website?
Counterfeit Gucci products are frequently offered for sale on websites published at domain names containing the Gucci trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store”, “discount”, “outlet” and even words such as “official” or “authentic”. These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers regarding the source and authenticity of the products promoted on their websites.
How can I report counterfeits?
In order to report to Gucci suspected counterfeit Gucci products or suspect websites, please send an e-mail to email@example.com. Please provide us with as much descriptive information as possible about the product or the website, such as the location of the store, the seller of the product, the type of product, the website address, etc. We appreciate your help in our fight against counterfeiting.