alice metallic leather high-heel wedge sandal

Description
  • gold metallic leather with gold lacquer finish over the cork
  • Made in Italy
  • embossed gucci logo
  • knot detail
  • adjustable ankle strap
  • 4" heel with 1.5" platform

338674 BRK00 8023

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Assistance

Contact Us

For Product or Online Order related inquiries please contact us at 877.482.2430 or via email at assistance@us-onlineshopping.gucci.com.

Please note we are available Monday-Friday from 8AM-11PM(EST) and Saturday 9AM–10PM(EST), excluding holidays.

Repairs

Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

Handbag, Shoes, Jewelry and Luggage Repairs

Attn: GAI Fashion Repairs
50 Hartz Way Secaucus, New Jersey 07094
ClientServices-USA@us.gucci.com
tel 800.234.8224

Sunglass Customer Service

Safilo Group
801 Jefferson Road
Parsippany, NJ 07054
tel 800.850.3919

Timepiece Repairs *

Eastcoast:
GTS
50 Hartz Way
Secaucus, NJ 07094
tel 1.866.692.8244

IL, MO, IA, WI, MN, OH, KY, MI:
Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel 847.673.8050

TX, NM, AR, OK, KS, CO:
Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel 713.965.9209

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel 415.433.2874

Please enclose a detailed repair request, your contact information, and original sales slip*. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.

Returns

return conditions

For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. For a limited time, free return shipping will be offered for online orders shipped between April 1, 2014 and May 7, 2014 and returned from within the continental United States. Free return shipping is not available for Alaska, Hawaii, and Puerto Rico at this time.

full-price merchandise must be returned within 30 days from the date of delivery to Gucci.com or to a Gucci boutique within the united states.

sale merchandise and corporate gifts must be returned exclusively to Gucci.com within 10 days from the date of delivery.

merchandise cannot be returned to department stores.

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.

Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.

Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

free return conditions within continental U.S.

For a limited time, free prepaid FedEx return labels are included with all online orders shipped within the continental United States. The return shipment can be dropped off at any staffed FedEx location. You may track your return shipment with the FedEx tracking number that can be found on the prepaid label enclosed in your package. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are not dropped off at a staffed FedEx location with the free prepaid FedEx return labels or in the event that return packages are lost, stolen, mishandled, or damaged. To find a staffed FedEx location near you, please call 1-800-GO-FEDEX or visit www.fedex.com. If you have misplaced your prepaid return label please contact us at assistance@US-onlineshopping.gucci.com.

return guidelines for Alaska, Hawaii, and Puerto Rico

Free return shipping is not available for Alaska, Hawaii, and Puerto Rico at this time. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

exchanges

Gucci.com cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on Gucci.com for the exchange item. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

returning to Gucci boutiques

Full-price merchandise may be returned or exchanged at no charge in any of our Gucci boutiques within the united states. However, sale merchandise and corporate gifts must be returned exclusively to Gucci.com in accordance with the above return guidelines and conditions. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.

Personalization

In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.

Shipping and Delivery

For security reasons, Gucci online purchases will require an adult signature upon delivery. Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto Rico. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.

next day, two day and ground delivery

To estimate the total delivery time for your purchase, please allow up to two business days from your order date to process your order for shipment, in addition to the time indicated by your preferred shipping method. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Next day, two day and ground deliveries are made Monday through Friday excluding Saturday, Sunday and holidays.

saturday delivery

Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:
If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. The delivery time on Saturday may vary depending on the destination zip code and location. Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at assistance@us-onlineshopping.gucci.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.

same day delivery – manhattan, new york only

Orders placed with same day deliveries are expected to be delivered on the date of order, if placed by 1PM(EST) Monday through Friday, subject to the following conditions:
The delivery time may vary depending on the destination zip code and location. Same day deliveries cannot be made on holidays. Same day delivery service is available on item(s) in your order that are immediately available for shipment within Manhattan, New York only. If you are unsure as to whether your shipping address is an eligible Manhattan, New York address, please contact us at assistance@us-onlineshopping.gucci.com for confirmation. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at assistance@us-onlineshopping.gucci.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.

Shipping Methods and Fees

Continental U.S.
Next Day $35.00
two day $25.00
ground free
saturday $35.00
same day – manhattan, new york only $55.00
Alaska, Hawaii, Puerto Rico*
Next Day $35.00
two day $25.00
*ground, saturday and same day not available.

Tracking

next day, two day, ground delivery and saturday delivery

All next day, two day, ground and saturday purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from FedEx that your purchase has been delivered.

same day delivery - manhattan, new york only

A confirmation containing the delivery details is emailed to you as soon as your purchase has been sent out for delivery.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@us-onlineshopping.gucci.com.

Purchasing

Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a Gucci store.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to assistance@us-onlineshopping.gucci.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Gucci online personal shopper via email at assistance@us-onlineshopping.gucci.com.

Product Availability

Gucci products available for purchase online include handbags, wallets, shoes, luggage, jewelry, timepieces, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.

Pricing

Prices displayed on the Gucci website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

Gucci online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to assistance@us-onlineshopping.gucci.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.

Payment

Gucci accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American express
  • JCB
  • Discover

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.

Sales Tax

Gucci charges state, local and county taxes on online transactions, as required by applicable laws.

Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Priority waiting list

We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and will be replenished. When you order these items, you will be placed on a priority waiting list so that you can be among the first to receive your selection once it becomes available. Expected ship dates will be listed on the product page and also during checkout once the item(s) is added to your shopping bag. We do our best to provide the most accurate dates, but please be aware that your items can arrive sooner or later than anticipated. Also, your credit card will only be charged for waiting list items at the time of shipment and will not be charged at the time you submit your online order.

Alterations

Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in the U.S., please click on the Store Locations link located on the homepage of our website.

Authentic Gucci Guarantee

We guarantee the authenticity of all products purchased through Gucci online.

Gucci products are crafted with the highest quality materials, design and workmanship. All Gucci products are made in Italy, except timepieces, which are made in Switzerland.

Timepiece Warranty

A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase.

Complimentary gift wrapping

All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Corporate Gift Service

Gucci's corporate gift service is designed exclusively for eligible organizations to purchase selected Gucci merchandise from gucci.com to be used for corporate gifts, awards and recognition programs. In order to be deemed eligible for the corporate gift service, an organization must be registered and in good standing with its applicable state of organization, and must demonstrate that the Gucci corporate gifts will be used solely for the purposes described above. Gucci reserves the right to request or review any such information and/or documentation as may be necessary, in Gucci's sole discretion, to verify an organization's eligibility.

All corporate gifts are subject to availability and Gucci reserves the right to limit the quantity of merchandise sold to any organization. The minimum corporate gift order is five (5) items. The corporate gift service may not be used for personal purchases and Gucci merchandise may not be purchased for resale. Eligible organizations shall not appoint, and shall have no authority to appoint, any distributors or third parties to sell or otherwise distribute any Gucci merchandise. The Gucci name and trademarks may not be used by eligible organizations for any promotional or commercial purposes.

The corporate gift service discount will not be applied retroactively. Gucci reserves the right, in its sole discretion, to modify, limit or eliminate any offered discount from time to time.

Any organization’s failure to observe these terms and conditions or maintain its eligibility may result in termination of the organization’s corporate gift service privileges, at Gucci’s sole discretion.

Gucci’s return conditions apply to all corporate gifts. Please also refer to our personalization terms for details regarding personalized corporate gifts. Gucci will only accept returns from the eligible organization purchasing the corporate gifts and cannot accept returns or exchanges from any other recipient of any corporate gift.

For corporate gift service related inquiries, please contact us at personal.shopper@us.gucci.com.

Consult a personal shopper Or call 877.482.2430

alice metallic leather high-heel wedge sandal
alice metallic leather high-heel wedge sandal
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alice metallic leather high-heel wedge sandal

Description
  • gold metallic leather with gold lacquer finish over the cork*Made in Italy
  • embossed gucci logo
  • knot detail
  • adjustable ankle strap
  • 4" heel with 1.5" platform

338674 BRK00 8023

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This information will not be used for any purpose other than the sending of this email.

Your request has been received and will be answered by a Gucci online personal shopper. we are available Monday - Friday from 8AM - 11PM(EST) and Saturday 9AM - 10PM(EST), excluding holidays

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saturday delivery now available

Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:

If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. Saturday deliveries cannot be made on holidays.

Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.

For additional information, please refer to the assistance section.

free shipping and free returns

free shipping

free ground shipping will be offered for online orders placed between april 1, 2014 and april 30, 2014 to destinations within the continental united states. this offer will only be applicable to purchases made on the u.s. Gucci.com website, is non-transferable, and is not valid on orders placed before april 1, 2014.

To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method.

free returns

for a limited time, free return shipping will be offered for online orders shipped between april 1, 2014 and may 7, 2014 and returned from within the continental united states. free return shipping is not available for alaska, hawaii and puerto rico at this time.

full-price merchandise must be returned within 30 days from the date of delivery to Gucci.com or to any Gucci boutique within the United States.

sale merchandise and corporate gifts must be returned exclusively to Gucci.com within 10 days from the date of delivery.

merchandise cannot be returned to department stores.


for our complete return policy, please refer to the assistance section.