Gucci

Description
  • website exclusive
  • black stretch cady
  • detachable bronze leather belt
  • lined
  • 46% acetate, 50% viscose, and 4% elastane

281454 ZW343 1000

Assistance

Contact Us

For Product or Online Order related inquiries please contact us at 877.482.2430 or via email at assistance@us-onlineshopping.gucci.com.

Please note we are available Monday-Friday from 8AM-8PM(EST) and Saturday 9AM–6PM(EST), excluding holidays.

Repairs

Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:

Handbag, Shoes, Jewelry and Luggage Repairs

Attn: GAI Fashion Repairs
50 Hartz Way Secaucus, New Jersey 07094
ClientServices-USA@us.gucci.com
tel 800.234.8224

Sunglass Customer Service

Safilo Group
801 Jefferson Road
Parsippany, NJ 07054
tel 800.850.3919

Timepiece Repairs *

Eastcoast:
RLH Service Center
4 A Elmer St
Madison, NJ 07940
tel 973.360.0907

IL, MO, IA, WI, MN, OH, KY, MI:
Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel 847.673.8050

TX, NM, AR, OK, KS, CO:
Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel 713.965.9209

CA (southern), NV, AZ, UT:
West Coast Watch
2566 Overland Ave
Suite 680
Los Angles CA 90064
tel 310.202.1111
tel 310.202.2313

CA (northern), OR
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel 415.433.2874

WA, ID, WY, ND, SD, NE
The Watchworks
603 Stewart Street, Suite 915
Seattle, WA 98101
tel 206.682.7467

Please enclose a detailed repair request, your contact information, and original sales slip*. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.

*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.

Returns

return conditions
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. For a limited time, free return shipping will be offered for online orders placed between June 1, 2012 and October 31, 2012 and shipped to and returned from within the continental United States. Free return shipping is not available for Alaska, Hawaii, and Puerto Rico at this time.

full-priced merchandise must be returned within 30 days from date of delivery.
sale merchandise must be returned within 10 days from date of delivery.

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.

Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.

Returns to Gucci.com are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

free return conditions within continental U.S.
For a limited time, free prepaid UPS return labels are included with all online orders shipped within the continental United States. The return shipment can be dropped off at any staffed UPS location. You may track your return shipment with the UPS tracking number that can be found on the prepaid label enclosed in your package. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are not dropped off at a staffed UPS location with the free prepaid UPS return labels or in the event that return packages are lost, stolen, mishandled, or damaged. To find a staffed UPS location near you, please call 1-800-PICK-UPS or visit www.ups.com. If you have misplaced your prepaid return label please contact us at assistance@US-onlineshopping.gucci.com.

return guidelines for Alaska, Hawaii, and Puerto Rico
Free return shipping is not available for Alaska, Hawaii, and Puerto Rico at this time. We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

exchanges
Gucci.com cannot accommodate exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on Gucci.com. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

returning to Gucci boutiques
Online orders may also be returned or exchanged at no charge in any of our U.S. Gucci boutiques. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.

Personalization

In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.

Shipping and Delivery

For security reasons, Gucci online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please allow two to three business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS next day, two day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Gucci cannot be responsible for unanticipated delays.

Shipping Methods and Fees

Mainland U.S.
Next Day $35.00
two-day $25.00
ground free
Alaska, Hawaii, Puerto Rico*
Next Day $35.00
two-day $25.00
*ground not available

Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@us-onlineshopping.gucci.com

Purchasing

Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a Gucci store.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to assistance@us-onlineshopping.gucci.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Gucci online personal shopper via email at assistance@us-onlineshopping.gucci.com.

Product Availability

Gucci products available for purchase online include handbags, wallets, shoes, luggage, jewelry, timepieces, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.

Pricing

Prices displayed on the Gucci website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

Gucci online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to assistance@us-onlineshopping.gucci.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.

Payment

Gucci accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American express
  • JCB
  • Discover

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.

Sales Tax

Gucci charges state, local and county taxes on online transactions, as required by applicable laws.

Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Alterations

Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in the U.S., please click on the Store Locations link located on the homepage of our website.

Authentic Gucci Guarantee

We guarantee the authenticity of all products purchased through Gucci online.

Gucci products are crafted with the highest quality materials, design and workmanship. All Gucci products are made in Italy, except timepieces, which are made in Switzerland.

Timepiece Warranty

A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase.

Complimentary gift wrapping

All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Gift with Purchase

Only one luggage tag per four wheel diamante suitcase ordered. Available online only. Offer valid at Gucci.com while supplies last. Purchase must contain any four wheel diamante suitcase. A Gucci.com personal shopper will contact clients by phone or email within 3 days of the purchase to confirm the preferred color for the luggage tag. Suitcase and luggage tag may be shipped at different times. Valid on shipments to US and Canadian addresses only. Not valid on international shipments. No adjustments to prior purchases. This offer is not transferable. Returned merchandise is subject to the Gucci.com return policy. For further information please contact a Gucci personal shopper on 877.482.2430.

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boat neck fitted dress.

Description
  • website exclusive
  • black stretch cady
  • detachable bronze leather belt
  • lined
  • 46% acetate, 50% viscose, and 4% elastane

281454 ZW343 1000

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Your request has been received and will be answered by a Gucci online personal shopper. we are available Monday - Friday from 8AM - 8PM(EST) and Saturday 9Am - 6PM(EST), excluding holidays

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saturday delivery now available

Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:

If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. Saturday deliveries cannot be made on holidays.

Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.

For additional information, please refer to the assistance section.

free shipping

free shipping

free ground shipping will be offered for online orders placed between July 1, 2014 and July 31, 2014 to destinations within the continental united states. This offer will only be applicable to purchases made on the u.s. Gucci.com website, is non-transferable, and is not valid on orders placed before July 1, 2014.

To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method.

complimentary gift wrapping

all gucci.com orders come with complimentary gift wrap. products are tissue wrapped and enclosed in a signature gucci gift box that is tied with a Gucci satin ribbon. gucci gift boxes are only available for products 18" x 18" x 8" and smaller. for larger items, we will include a signature gucci gift bag with your shipment. a personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at gucci.com.