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Online Purchase InformationRevised as of November 13, 2012This Online Purchase Information governs purchases made through the Gucci.com US website.
For Product or Online Order related inquiries please contact us at 877.482.2430 or via email at firstname.lastname@example.org.
Please note we are available Monday-Friday from 8AM-8PM(EST) and Saturday 9AM–6PM(EST), excluding holidays.
Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
Handbag, Shoes, Jewelry and Luggage Repairs
Attn: GAI Fashion Repairs
50 Hartz Way Secaucus, New Jersey 07094ClientServices-USA@us.gucci.com
Sunglass Customer Service
801 Jefferson Road
Parsippany, NJ 07054
Timepiece Repairs *
RLH Service Center
4 A Elmer St
Madison, NJ 07940
IL, MO, IA, WI, MN, OH, KY, MI:
6677 N. Lincoln Ave
Lincolnwood, IL 60712
TX, NM, AR, OK, KS, CO:
5444 Westheimer STE 1550
Houston TX 77056
CA (southern), NV, AZ, UT:
West Coast Watch
2566 Overland Ave
Los Angeles CA 90064
CA (northern), OR
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
WA, ID, WY, ND, SD, NE
603 Stewart Street, Suite 915
Seattle, WA 98101
Please enclose a detailed repair request, your contact information, and original sales slip*. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.
*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
full-priced merchandise must be returned within 30 days from date of delivery.sale merchandise and corporate gifts must be returned within 10 days from date of delivery.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
Returns to Gucci.com are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
Return guidelinesWe recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
exchangesGucci.com cannot accommodate exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on Gucci.com. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
returning to Gucci boutiques
Online orders (other than corporate gifts, which must be returned to Gucci.com in accordance with the above return guidelines and conditions) may also be returned or exchanged at no charge in any of our U.S. Gucci boutiques. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.
In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.
For security reasons, Gucci online purchases will require an adult signature upon delivery. Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto Rico. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.
next day, two-day and ground delivery
To estimate the total delivery time for your purchase, please allow up to two business days from your order date to process your order for shipment, in addition to the time indicated by your preferred shipping method. Next day, two-day and ground delivery orders are processed and delivered Monday through Friday, excluding Saturday, Sunday and holidays.
Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:
If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. The delivery time on Saturday orders may vary depending on the destination zip code and location. Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at email@example.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.
same day delivery – manhattan, new york only
Orders placed with same day deliveries are expected to be delivered on the date of order, if placed by 1PM(EST) Monday through Friday, subject to the following conditions:
The delivery time may vary depending on the destination zip code and location. Same day deliveries cannot be made on holidays. Same day delivery service is available on item(s) in your order that are immediately available for shipment within Manhattan, New York only. If you are unsure as to whether your shipping address is an eligible Manhattan, New York address, please contact us at firstname.lastname@example.org for confirmation. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at email@example.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
next day, two-day, ground and saturday delivery
All next day, two-day, ground and saturday purchases are shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered.
same day delivery - manhattan, new york only
A confirmation containing the delivery details is emailed to you as soon as your purchase has been sent out for delivery.
If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to firstname.lastname@example.org.
Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a Gucci store.
If you wish to cancel or modify your order, please send an email as soon as possible to email@example.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Gucci online personal shopper via email at firstname.lastname@example.org.
Gucci products available for purchase online include handbags, wallets, shoes, luggage, jewelry, timepieces, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.
Prices displayed on the Gucci website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
Gucci online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to email@example.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.
Gucci accepts the following forms of payment for online purchases:
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Gucci charges state, local and county taxes on online transactions, as required by applicable laws.
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and will be replenished. When you order these items, you will be placed on a priority waiting list so that you can be among the first to receive your selection once it becomes available. Expected ship dates will be listed on the product page and also during checkout once the item(s) is added to your shopping bag. We do our best to provide the most accurate dates, but please be aware that your items can arrive sooner or later than anticipated. Also, your credit card will only be charged for waiting list items at the time of shipment and will not be charged at the time you submit your online order.
Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in the U.S., please click on the Store Locations link located on the homepage of our website.
We guarantee the authenticity of all products purchased through Gucci online.
Gucci products are crafted with the highest quality materials, design and workmanship. All Gucci products are made in Italy, except timepieces, which are made in Switzerland.
A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase.
All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Gucci's corporate gift service is designed exclusively for eligible organizations to purchase selected Gucci merchandise from gucci.com to be used for corporate gifts, awards and recognition programs. In order to be deemed eligible for the corporate gift service, an organization must be registered and in good standing with its applicable state of organization, and must demonstrate that the Gucci corporate gifts will be used solely for the purposes described above. Gucci reserves the right to request or review any such information and/or documentation as may be necessary, in Gucci's sole discretion, to verify an organization's eligibility.
All corporate gifts are subject to availability and Gucci reserves the right to limit the quantity of merchandise sold to any organization. The minimum corporate gift order is five (5) items. The corporate gift service may not be used for personal purchases and Gucci merchandise may not be purchased for resale. Eligible organizations shall not appoint, and shall have no authority to appoint, any distributors or third parties to sell or otherwise distribute any Gucci merchandise. The Gucci name and trademarks may not be used by eligible organizations for any promotional or commercial purposes
The corporate gift service discount will not be applied retroactively. Gucci reserves the right, in its sole discretion, to modify, limit or eliminate any offered discount from time to time.
Any organization’s failure to observe these terms and conditions or maintain its eligibility may result in termination of the organization’s corporate gift service privileges, at Gucci’s sole discretion.
Gucci’s return conditions apply to all corporate gifts. Please also refer to our personalization terms for details regarding personalized corporate gifts. Gucci will only accept returns from the eligible organization purchasing the corporate gifts and cannot accept returns or exchanges from any other recipient of any corporate gift.
For corporate gift service related inquiries, please contact us at firstname.lastname@example.org.
Consult a personal shopper
Or call 877.482.2430
This information will not be used for any purpose other than the sending of this email.
Please be advised that changing your location while shopping will remove all the contents from your shopping bag